[Assumption] missing integration with the epic games store and xbox platform? Outdated integration with Origin/EA app? | Razer Insider
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[Assumption] missing integration with the epic games store and xbox platform? Outdated integration with Origin/EA app?

  • 5 November 2023
  • 5 replies
  • 166 views
Krzysztof23

Hello
My name is Krzysztof and a few days ago I downloaded Razer Cortex.
When connecting the platforms, I noticed that there was no integration with the epic games store and xbox platforms and they were visible in the tiles below the integration. Here's my main question: is this an oversight, maybe something isn't working with this integration, or does Razer Cortex not yet support integration with Epic games store and xbox?

 



Moreover, when I try to connect my Origin account and, for some time now, EA app, I keep receiving a message about the failed attempt. As a computer layman, I can only guess that the integration may be outdated.

I would be extremely grateful if someone more familiar with the topic from the community or support staff could provide me with detailed information about these 2 questions.

Best regards,
Krzysztof

icon

Best answer by Anonymous 8 November 2023, 03:17

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5 Replies

A

Hey Krzysztof!

 

Thank you very much for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to assist you with your issue. 

 

Epic and Xbox are not supported in Razer Cortex Platform section. The integration needs the extra efforts with Epic and XBOX team. We’ve contacted them, but the process is rather slow. We will definitely want to support these two amazing gaming platforms in the future. 

 

You are right. Origin updated the name, the old integration doesn’t work any more. Our team is working on it. Thank you for asking. 

 

Please feel free to reach out to me at anytime if you need assistance. 

 

Thank you!

 

Michelle

Krzysztof23

Hey Krzysztof!

 

Thank you very much for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to assist you with your issue. 

 

Epic and Xbox are not supported in Razer Cortex Platform section. The integration needs the extra efforts with Epic and XBOX team. We’ve contacted them, but the process is rather slow. We will definitely want to support these two amazing gaming platforms in the future. 

 

You are right. Origin updated the name, the old integration doesn’t work any more. Our team is working on it. Thank you for asking. 

 

Please feel free to reach out to me at anytime if you need assistance. 

 

Thank you!

 

Michelle

One last question and I'm sorry for asking it after such a long break, but why can't I provide more information about the game? The selected field is highlighted, but there is no indication that it is possible to type, and no characters entered from the keyboard appear

I would like to fill in these blank fields, but I cannot

 

A

Hey Krzysztof!

 

Thank you very much for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to assist you with your issue. 

 

Epic and Xbox are not supported in Razer Cortex Platform section. The integration needs the extra efforts with Epic and XBOX team. We’ve contacted them, but the process is rather slow. We will definitely want to support these two amazing gaming platforms in the future. 

 

You are right. Origin updated the name, the old integration doesn’t work any more. Our team is working on it. Thank you for asking. 

 

Please feel free to reach out to me at anytime if you need assistance. 

 

Thank you!

 

Michelle

One last question and I'm sorry for asking it after such a long break, but why can't I provide more information about the game? The selected field is highlighted, but there is no indication that it is possible to type, and no characters entered from the keyboard appear

I would like to fill in these blank fields, but I cannot

 

Hey Krzysztof,

 

Not to worry, feel free to let me know if you have any questions.😊

 

Some information here cannot be edited such as Title, Genres, Developer, Publisher, and Steam score. They are information collected from Steam or other gaming platforms supported in Razer Cortex. If these items are blank, it means you may not connect the platforms with Razer Cortex, or no relative information is grabbed by Razer Cortex successfully. 

 

Items that canbe edited here are Nickname, Rating, and Tags. 

 

Please let me know if you have further questions when you use Razer Cortex. We’d always love to help. 

 

Michelle

pulseretroPearl763

Hey Krzysztof!

 

Thank you very much for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to assist you with your issue. 

 

Epic and Xbox are not supported in Razer Cortex Platform section. The integration needs the extra efforts with Epic and XBOX team. We’ve contacted them, but the process is rather slow. We will definitely want to support these two amazing gaming platforms in the future. 

 

You are right. Origin updated the name, the old integration doesn’t work any more. Our team is working on it. Thank you for asking. 

 

Please feel free to reach out to me at anytime if you need assistance. 

 

Thank you!

 

Michelle

One last question and I'm sorry for asking it after such a long break, but why can't I provide more information about the game? The selected field is highlighted, but there is no indication that it is possible to type, and no characters entered from the keyboard appear

I would like to fill in these blank fields, but I cannot

 

Hey Krzysztof,

 

Not to worry, feel free to let me know if you have any questions.😊

 

Some information here cannot be edited such as Title, Genres, Developer, Publisher, and Steam score. They are information collected from Steam or other gaming platforms supported in Razer Cortex. If these items are blank, it means you may not connect the platforms with Razer Cortex, or no relative information is grabbed by Razer Cortex successfully. 

 

Items that canbe edited here are Nickname, Rating, and Tags. 

 

Please let me know if you have further questions when you use Razer Cortex. We’d always love to help. 

 

Michelle

 

It would be nice to let us update these information for the games added manually. 

It would also be great to remove the non-working connections to not let us try the connect several times unsuccessfully :) 

A

Hey Krzysztof!

 

Thank you for sharing your suggestion here. We’ve passed the information to our Product Manager. We will consider it. 

 

Feel free to let us know if you have any other feedback, suggestions, or bugs you encounter when you use Razer Cortex PC. 

 

Michelle

 

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