[Assumption] missing integration with the epic games store and xbox platform? Outdated integration with Origin/EA app?

One last question and I'm sorry for asking it after such a long break, but why can't I provide more information about the game? The selected field is highlighted, but there is no indication that it is possible to type, and no characters entered from the keyboard appear

I would like to fill in these blank fields, but I cannot

Hey Krzysztof!

 

Thank you very much for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to assist you with your issue. 

 

Epic and Xbox are not supported in Razer Cortex Platform section. The integration needs the extra efforts with Epic and XBOX team. We’ve contacted them, but the process is rather slow. We will definitely want to support these two amazing gaming platforms in the future. 

 

You are right. Origin updated the name, the old integration doesn’t work any more. Our team is working on it. Thank you for asking. 

 

Please feel free to reach out to me at anytime if you need assistance. 

 

Thank you!

 

Michelle

One last question and I'm sorry for asking it after such a long break, but why can't I provide more information about the game? The selected field is highlighted, but there is no indication that it is possible to type, and no characters entered from the keyboard appear

I would like to fill in these blank fields, but I cannot

 

Hey Krzysztof,

Not to worry, feel free to let me know if you have any questions.😊

Some information here cannot be edited such as Title, Genres, Developer, Publisher, and Steam score. They are information collected from Steam or other gaming platforms supported in Razer Cortex. If these items are blank, it means you may not connect the platforms with Razer Cortex, or no relative information is grabbed by Razer Cortex successfully. 

Items that canbe edited here are Nickname, Rating, and Tags. 

Please let me know if you have further questions when you use Razer Cortex. We’d always love to help. 

Michelle

Hey Krzysztof!

 

Thank you very much for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to assist you with your issue. 

 

Epic and Xbox are not supported in Razer Cortex Platform section. The integration needs the extra efforts with Epic and XBOX team. We’ve contacted them, but the process is rather slow. We will definitely want to support these two amazing gaming platforms in the future. 

 

You are right. Origin updated the name, the old integration doesn’t work any more. Our team is working on it. Thank you for asking. 

 

Please feel free to reach out to me at anytime if you need assistance. 

 

Thank you!

 

Michelle

One last question and I'm sorry for asking it after such a long break, but why can't I provide more information about the game? The selected field is highlighted, but there is no indication that it is possible to type, and no characters entered from the keyboard appear

I would like to fill in these blank fields, but I cannot

 

Hey Krzysztof,

 

Not to worry, feel free to let me know if you have any questions.😊

 

Some information here cannot be edited such as Title, Genres, Developer, Publisher, and Steam score. They are information collected from Steam or other gaming platforms supported in Razer Cortex. If these items are blank, it means you may not connect the platforms with Razer Cortex, or no relative information is grabbed by Razer Cortex successfully. 

 

Items that canbe edited here are Nickname, Rating, and Tags. 

 

Please let me know if you have further questions when you use Razer Cortex. We’d always love to help. 

 

Michelle

It would be nice to let us update these information for the games added manually. 

It would also be great to remove the non-working connections to not let us try the connect several times unsuccessfully :) 

Hey Krzysztof!

Thank you for sharing your suggestion here. We’ve passed the information to our Product Manager. We will consider it. 

Feel free to let us know if you have any other feedback, suggestions, or bugs you encounter when you use Razer Cortex PC. 

Michelle

Dear Razer Team,

I am writing to you from Bangladesh as a concerned consumer and a responsible citizen.

I recently came across an Android application called LVSC, which was introduced to me by someone claiming that it is operated or managed by Razer.

I was also informed that LVSC is currently undergoing a licensing process and that an official website would be launched soon.

However, despite several attempts, I have been unable to independently verify these claims.

I have great respect for Razer as an established international brand. Therefore, I am concerned that your company's name or reputation might be used by an unrelated platform without authorization.

I would sincerely appreciate your help in verifying the following:

1. Does Razer Inc. own, operate, manage, develop, or officially partner with LVSC?

2. Has Razer authorized LVSC to use its name, brand identity, or reputation?

3. Is Razer involved in LVSC's licensing or financial operations?

4. If there is no official relationship, could you please confirm this?

For your reference, here is the application link:

https://im-sock.hnzjjs.cc/app

I am not making any accusations. I simply want to verify the facts before more people potentially become involved.

I have tried contacting your support channels several times, but I could not find an appropriate way to submit this inquiry. I hope you can forward my message to the relevant department.

Thank you for your time and consideration.

Kind regards,

A concerned user from Bangladesh