black screen on razer central login page
Userlevel 1
I installed razer cortex along with the razer central. However, when I try to open cortex a black screen pops up so I cant login/use it at all. I tried some stuff I found online but nothing worked.
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A
MajorelleBlueheateasy651
Please send me the Installer ..i am getting the issue with the synapse and cortex please help ..i am just ruining my whole day cause of this
Hey there!
We sincerely apologize for the inconvenience this issue has caused you. I have sent the new installer to you via PM. Please check it.
Michelle
Same here, please send me the installer, can't log in to synapse and cortex because of this black window
I'm having the same problem, please send me the installer
A
Hey @Charbel.Daoud @kwerina ,
Thank you for sharing your issue with us here. I have sent the new installer to you via PM. Please check.
We truly appreciate your patience and feedback.
Michelle
Thank you for sharing your issue with us here. I have sent the new installer to you via PM. Please check.
We truly appreciate your patience and feedback.
Michelle
hello. Can i also have the installer because i am facing the same issue. Thank you!
Edit: Why you didnt share the installer in public but you made all people facing the same issue waiting few days to be able to use their Razer equipment...
I am having Razer for first time in my life and the excitement is almost gone because i cant even see what i can do with those stuffs...
After all you can see the number of views on this topic and you could check it far more often than once per few days
Kind Regards,
Lyuben
Edit: Why you didnt share the installer in public but you made all people facing the same issue waiting few days to be able to use their Razer equipment...
I am having Razer for first time in my life and the excitement is almost gone because i cant even see what i can do with those stuffs...
After all you can see the number of views on this topic and you could check it far more often than once per few days
Kind Regards,
Lyuben
Hi. I have the same problem. Send me the installer
A
Hey @infoBisquesmart785 @easyDenimsite128 ,
Thank you for sharing your issue with us here. I have sent you the new installer via PM. Please check it. Thank you!
Michelle
Thank you for sharing your issue with us here. I have sent you the new installer via PM. Please check it. Thank you!
Michelle
Hola, tengo el mismo problema. ¿Hay otra versión que no brinde este problema?
¿Alguien me puede ayudar?
¿Alguien me puede ayudar?
A
RichCarmineeasyvine492
Hola, tengo el mismo problema. ¿Hay otra versión que no brinde este problema?
¿Alguien me puede ayudar?
Hey there!
Thank you for sharing your issue with us here. I have sent you the new installer via PM. Please check it. Thank you!
Michelle
Hi, I have this same issue and tried the troubleshooting steps listed. The "Host" file has no entry with id.razer.com in it. I am using a NordVPN and have disabled it for these troubleshooting steps. I have no issues reaching https://id.razer.com/.
I've also uninstalled and reinstalled Cortex and rebooted the system between each step.
Windows 11 Pro
22H2 OS build 22621.1105
Windows Feature Experience Pack 1000.22638.1000.0
Ryzen 7 5700X, 32GB RAM, RX6800
I've also uninstalled and reinstalled Cortex and rebooted the system between each step.
Windows 11 Pro
22H2 OS build 22621.1105
Windows Feature Experience Pack 1000.22638.1000.0
Ryzen 7 5700X, 32GB RAM, RX6800
A
johnl12
Hi, I have this same issue and tried the troubleshooting steps listed. The "Host" file has no entry with id.razer.com in it. I am using a NordVPN and have disabled it for these troubleshooting steps. I have no issues reaching https://id.razer.com/.
I've also uninstalled and reinstalled Cortex and rebooted the system between each step.
Windows 11 Pro
22H2 OS build 22621.1105
Windows Feature Experience Pack 1000.22638.1000.0
Ryzen 7 5700X, 32GB RAM, RX6800
Hey there!
Thank you for sharing your issue with us. I have sent you the new installer via PM. Please check it.
Michelle
Hey there,
i had the same problem with the black screen in cortex. If it’s possible you send me the corrected installer as well?
try all other steps to fix the problem with the black screen but nothing work..
thank you and have a nice day
A
Hey there,
i had the same problem with the black screen in cortex. If it’s possible you send me the corrected installer as well?
try all other steps to fix the problem with the black screen but nothing work..
thank you and have a nice day
Hey there!
I have sent the new installer via pm. Please check it. Thank you!
Michelle
If it’s possible can you send me the corrected installer as well? I hace this problem since 3-4 months ago… HELP!
autoPEARLVegasGold893
Did someone find any solutions? I created a account just because of this.
Hey there,
We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.
Krissy
Hi Krissy, Im having the same issue as well. Would I be able to receive the new installer? Thanks!
Hello, could I also get the new installer? I have the same issue.
Same issue here, could you the new installer as well.
I don’t understand why y’all aren’t posting the new installer public either especially since this is a known and current issue that so many of your customers are having. Please send the installer to me as well…… or you know...post it publicly for those who are having this issue so that they don’t feel like they are forced to beg for it.
Please send me the new installer. im having the same problem
Krissy-RCD
Hey there,
We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.
Krissy
Hi Krissy, Im having the same issue as well. Would I be able to receive the new installer? Thanks!
Hey can you send me the new installer. Im having the same issues
Please send it to me as well
Good evening
I can't buy because of my mobile number change, is there a solution?
I’ve been having this issue for MONTHS. Can you please make this fix public?
A
Hey
Thank you for your feedback. I have sent you the new installer via PM. Please check it. Thank you!
Michelle
i am also having the same issue….can i get the new installer?
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