Hey there!

Thank you for sharing your issue with us here. My name is Michelle and I’m part of the Razer Cortex technical support team. I am deligted to be of your assistance.

For us to quickly figure out the causes, could you please provide us with your Razer Cortex logs via PM?

We look forward to your reply soon. Thank you for being patient. 

Hope you had a HAPPY NEW YEAR. 

Michelle