Hey there!

Thank you for sharing your issue with us here. My name is Michelle and I’m part of the Razer Cortex technical support team. I am happy to help you out. 

We apologize for the inconvenience this issue has caused you. Before we start, could you provide us with your Razer Cortex logs via PM? Our engineering team will investigate it and figure out the cause. 

We’ll be looking forward to your reply soon. 

Thank you for your understanding and patience. 

Michelle