so ive had razer cortex for a while and its been working fine but all of a sudden its not opening, it doesnt give any notification or error it just doesnt open at all
i cant open razer cortex
Hey there!
Thank you for bringing this issue to our attention. My name is Michelle from the Razer Cortex technical support team, I am delighted to be of your assistance.
Before we start could you please provide us with your Razer Cortex logs via pm? Our engineering team will need the logs to have a further investigation.
Truly appreciate your feedback and patience.
Michelle
could you tell me how i can get my logs, thank you
Even here. Neither Cortex nor Synapse 3 does not open. Even the login screen opens but is blank. It doesn't even give the option to put the login and password. I also use macros to help me at work. Now I'm going to be hampered tomorrow because I can't use Synapse.
could you tell me how i can get my logs, thank you
Please follow the steps on this page: https://mysupport.razer.com/app/answers/detail/a_id/1685. And send them to us via PM.
Michelle
Even here. Neither Cortex nor Synapse 3 does not open. Even the login screen opens but is blank. It doesn't even give the option to put the login and password. I also use macros to help me at work. Now I'm going to be hampered tomorrow because I can't use Synapse.
Hey there!
Thank you for sharing your issue with us here. I have sent you the new installer via PM. Please check it. Thank you!
Michelle
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INWelcome to Razer Insider
No account yet? Create an account
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.