Where do I report problems with Corex now?
They're not charging me SILVERS for "play to earn" again. The Finals game, it worked for a few days, I collected SILVERS, then it broke. Deleting the game didn't help, resetting Razer Game Manager Service 3 didn't help either. Recently there was also a problem with WOT, no one helped me then.
+1I think it’s only way to submit a ticket https://mysupport.razer.com/app/warranty-support/
But have the same issue, not receiving any points on all featured games this week.
Another game that also doesn't work. The Last Stand Aftermath from EPIC Games. I even reinstalled Cortex and it didn't help. I don't know where to look for the cause.
There used to be an administrator on the forum, Michelle, but I don't think she works here anymore.
I also can’t seem to get Cortex to work. Anyone have any ideas?
Today, strangely enough, it worked. Something got fixed and I collected points for the game. But the program didn't work properly for the whole week. I reported the problem to support, but communication with them is very difficult. There's no way to send logs, AI chat doesn't work as I would like it to.
+1Yup same for me (working), send them logs etc, but mentioned it’s razer server side problem - not local cortex problem.
Support is a disaster. I somehow managed to send a report about incorrect CORTEX operation. 05-Oct-2024. The discussion is still ongoing and they keep asking for new information and more detailed explanations.
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