Razer Cortex correlation with server disconnects | Razer Insider

Razer Cortex correlation with server disconnects

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I've had some issues with sudden server disconnects, and finally set some watchers up & caught the conflict.

Appears that when Razer Cortex polls for services, BattlEye sees this as malicious, but same as having a crosshair enabled you're just exited a raid without any ban, but since this isn't a "known case", the error is just a "Disconnected from Server".

This correlation is still only speculation looking at call stacks. Running with a clean system without Razer Cortex/Synapse to see. So far 4+ successful raids without a disconnect, it's typically every 4-5 I'd get a disconnect.

Posting here mainly to see if voojio other Cortex users face similar issues.
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Razer.Speedcr0ss
Userlevel 7
AnatalGrowina
I've had some issues with sudden server disconnects, and finally set some watchers up & caught the conflict.

Appears that when Razer Cortex polls for services, BattlEye sees this as malicious, but same as having a crosshair enabled you're just exited a raid without any ban, but since this isn't a "known case", the error is just a "Disconnected from Server".

This correlation is still only speculation looking at call stacks. Running with a clean system without Razer Cortex/Synapse to see. So far 4+ successful raids without a disconnect, it's typically every 4-5 I'd get a disconnect.

Posting here mainly to see if other Cortex users face similar issues.


Allow me to tap my peer from our Razer Cortex Team.

Hey @Michelle-RazerCortex! What's up? You may want to see this post. Thanks a lot.
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Hey there!

Thank you for bringing this issue to our attention. My name is Michelle from the Razer Cortex technical support team. I will be happy to be of your assistance.

We have reported this issue to our engineering team. We may contact you if we need more details to isolate this concern.

Appreciate your patience.

@Razer.Speedcr0ss Thank you for tagging me. Hope you will have a great weekend.

Michelle
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