I recently downloaded Razer Cortex on windows 10. I’m trying to open it but it doesn’t open. If someone had this problem and solved it, please tell me how did you do that. Thanks.
Question
Razer Cortex is not oppening.
I realized that it’s not compatible with my computer
Hi there!
Thank you for sharing your issue with us here. My name is Michelle, and I am part of the technical support team. I am delighted to be of your assistance.
WebView2 is a necessary component to launch Razer Cortex. If it cannot be launched, please update your WebView2 by following the steps below:
- Download the Evergreen Bootstrapper of WebView2 and run as administrator. Check the reference: https://dl.razerzone.com/src/6104/6104-1-en-v2.png
- Re-launch Razer Cortex
Please feel free to provide us with your Razer Cortex logs via PM if this issue persists.
Michelle
hai i tried the above . but it doesnt seems to work
plz help me solve the problem. thx
Thank you for sharing your issue with us. Please share your Cortex logs with us via PM so that we can further investigate this issue.
Before you send us your logs, you also can disable your HDR to resolve this issue.
- Select the Start button, then select Settings > System > Display > Windows HD Color settings.
- Turn off Use HDR.
Then, restart Razer Cortex.
We look forward to your reply. Truly appreciate your patience.
Michelle
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