Hey there!



Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.



Regarding your issue, could you provide us with more details?

• Is the game you played a supported game in Squad Rewards? You can check it here by clicking on the "SUPPORTED GAMES" button on the campaign page.
  
  
• If the game is a supported game, please check the Gameplay Time Troubleshooting page to check whether you can fix it on your side.
  
  
• If the issue persists, please feel free to provide us with your Razer Cortex logs via PM.
  
  

We sincerely apologize for any inconvenience this issue has caused you.



Appreciate your patience.



Michelle

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