Razor Cortex Game boost dims my laptop display way too dark | Razer Insider
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When I boost manually or automatically my display dims way to low dark. When I restore my display goes back to normal. This only happed after the latest update. Before the update it ran fine.



Specs and razor log



Device name MacBook-Pro

Processor Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz 2.50 GHz

Installed RAM 16.0 GB

Device ID XXXXXXXXXXXXXXXXXXXXXXX

Product ID XXXXXXXXXXXXXXXXXXXXXX

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display



Edition Windows 10 Pro

Version 20H2

Installed on ‎12/‎10/‎2020

OS build 19042.804

Experience Windows Feature Experience Pack 120.2212.551.0



Log:

2016-10-09 16:45:09.790 LOG_FATAL ----------------- log4z thread started! ----------------------------



2016-10-09 16:45:09.790 LOG_FATAL logger id=0 key=Main name=Diagnose path=.//Log/ level=1 display=1

2016-10-09 16:45:09.791 LOG_DEBUG DStartDiagnose] Enter (DiagnoseImp.cpp):62



2016-10-09 16:45:09.791 LOG_DEBUG DTHardware::SaveReport] InitWmi (hardware.cpp):1738



2016-10-09 16:45:09.793 LOG_DEBUG DTHardware::SaveReport] Init DLL Func (hardware.cpp):1750



2016-10-09 16:45:11.587 LOG_DEBUG DTHardware::SaveReport] GetSystemVersionInfo (hardware.cpp):1777



2016-10-09 16:45:11.587 LOG_DEBUG DTHardware::SaveReport] GetCPUInfo (hardware.cpp):1783



2016-10-09 16:45:13.645 LOG_DEBUG DTHardware::SaveReport] GetVedioDeviceInfo (hardware.cpp):1792



2016-10-09 16:45:13.645 LOG_DEBUG DTHardware::SaveReport] GetMemoryInfo (hardware.cpp):1797



2016-10-09 16:45:13.658 LOG_DEBUG DTHardware::SaveReport] GetNetworkInfo (hardware.cpp):1802



2016-10-09 16:45:13.682 LOG_DEBUG DTHardware::GetNetworkInfo] GetNetworkAdapterDriverInfo (hardware.cpp):1109



2016-10-09 16:45:13.796 LOG_DEBUG DTHardware::SaveReport] GetMainboardInfo (hardware.cpp):1807



2016-10-09 16:45:13.800 LOG_DEBUG DTHardware::SaveReport] GetSoundDeviceInfo (hardware.cpp):1814



2016-10-09 16:45:13.801 LOG_DEBUG DTHardware::SaveReport] GetDiskDrive (hardware.cpp):1821



2016-10-09 16:45:19.185 LOG_DEBUG DTHardware::SaveReport] GetProcessInfo (hardware.cpp):1826



2016-10-09 16:45:19.185 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] enter (ProcessManage.cpp):12



2016-10-09 16:45:19.317 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] leave (ProcessManage.cpp):43



2016-10-09 16:45:19.323 LOG_DEBUG DTHardware::SaveReport] GetRuningService (hardware.cpp):1831



2016-10-09 16:45:19.375 LOG_DEBUG DTHardware::SaveReport] GetWindowExpressScore (hardware.cpp):1836



2016-10-09 16:45:22.079 LOG_DEBUG DTHardware::SaveReport] GetEventLogError (hardware.cpp):1850



2016-10-09 16:45:24.072 LOG_DEBUG DTHardware::SaveReport] unit (hardware.cpp):1863



2016-10-09 16:45:24.072 LOG_DEBUG DTHardware::SaveReport] unit dxhelper (hardware.cpp):1867



2016-10-09 16:45:24.072 LOG_DEBUG DTHardware::SaveReport] unit wmi (hardware.cpp):1874



2016-10-09 16:45:24.073 LOG_DEBUG DTHardware::SaveReport] done (hardware.cpp):1890



2016-10-09 16:45:24.073 LOG_DEBUG DStartDiagnose] End ResultR0] (DiagnoseImp.cpp):103



2016-10-09 17:01:50.966 LOG_FATAL ----------------- log4z thread started! ----------------------------



2016-10-09 17:01:50.966 LOG_FATAL logger id=0 key=Main name=Diagnose path=.//Log/ level=1 display=1

2016-10-09 17:01:50.967 LOG_DEBUG DStartDiagnose] Enter (DiagnoseImp.cpp):62



2016-10-09 17:01:50.967 LOG_DEBUG DTHardware::SaveReport] InitWmi (hardware.cpp):1738



2016-10-09 17:01:50.970 LOG_DEBUG DTHardware::SaveReport] Init DLL Func (hardware.cpp):1750



2016-10-09 17:01:52.482 LOG_DEBUG DTHardware::SaveReport] GetSystemVersionInfo (hardware.cpp):1777



2016-10-09 17:01:52.482 LOG_DEBUG DTHardware::SaveReport] GetCPUInfo (hardware.cpp):1783



2016-10-09 17:01:54.590 LOG_DEBUG DTHardware::SaveReport] GetVedioDeviceInfo (hardware.cpp):1792



2016-10-09 17:01:54.590 LOG_DEBUG DTHardware::SaveReport] GetMemoryInfo (hardware.cpp):1797



2016-10-09 17:01:54.628 LOG_DEBUG DTHardware::SaveReport] GetNetworkInfo (hardware.cpp):1802



2016-10-09 17:01:54.704 LOG_DEBUG DTHardware::GetNetworkInfo] GetNetworkAdapterDriverInfo (hardware.cpp):1109



2016-10-09 17:01:54.889 LOG_DEBUG DTHardware::SaveReport] GetMainboardInfo (hardware.cpp):1807



2016-10-09 17:01:54.893 LOG_DEBUG DTHardware::SaveReport] GetSoundDeviceInfo (hardware.cpp):1814



2016-10-09 17:01:54.894 LOG_DEBUG DTHardware::SaveReport] GetDiskDrive (hardware.cpp):1821



2016-10-09 17:02:03.704 LOG_DEBUG DTHardware::SaveReport] GetProcessInfo (hardware.cpp):1826



2016-10-09 17:02:03.704 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] enter (ProcessManage.cpp):12



2016-10-09 17:02:03.707 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] leave (ProcessManage.cpp):43



2016-10-09 17:02:03.707 LOG_DEBUG DTHardware::SaveReport] GetRuningService (hardware.cpp):1831



2016-10-09 17:02:03.724 LOG_DEBUG DTHardware::SaveReport] GetWindowExpressScore (hardware.cpp):1836



2016-10-09 17:02:06.427 LOG_DEBUG DTHardware::SaveReport] GetEventLogError (hardware.cpp):1850



2016-10-09 17:02:08.452 LOG_DEBUG DTHardware::SaveReport] unit (hardware.cpp):1863



2016-10-09 17:02:08.452 LOG_DEBUG DTHardware::SaveReport] unit dxhelper (hardware.cpp):1867



2016-10-09 17:02:08.452 LOG_DEBUG DTHardware::SaveReport] unit wmi (hardware.cpp):1874



2016-10-09 17:02:08.453 LOG_DEBUG DTHardware::SaveReport] done (hardware.cpp):1890



2016-10-09 17:02:08.453 LOG_DEBUG DStartDiagnose] End ResultR0] (DiagnoseImp.cpp):103



2021-03-01 22:00:13.876 LOG_FATAL ----------------- log4z thread started! ----------------------------



2021-03-01 22:00:13.876 LOG_FATAL logger id=0 key=Main name=Diagnose path=.//Log/ level=1 display=1

2021-03-01 22:00:13.876 LOG_DEBUG DStartDiagnose] Enter (DiagnoseImp.cpp):62



2021-03-01 22:00:13.877 LOG_DEBUG DTHardware::SaveReport] InitWmi (hardware.cpp):1738



2021-03-01 22:00:13.881 LOG_DEBUG DTHardware::SaveReport] Init DLL Func (hardware.cpp):1750



2021-03-01 22:00:15.652 LOG_DEBUG DTHardware::SaveReport] GetSystemVersionInfo (hardware.cpp):1777



2021-03-01 22:00:15.653 LOG_DEBUG DTHardware::SaveReport] GetCPUInfo (hardware.cpp):1783



2021-03-01 22:00:17.765 LOG_DEBUG DTHardware::SaveReport] GetVedioDeviceInfo (hardware.cpp):1792



2021-03-01 22:00:17.765 LOG_DEBUG DTHardware::SaveReport] GetMemoryInfo (hardware.cpp):1797



2021-03-01 22:00:17.816 LOG_DEBUG DTHardware::SaveReport] GetNetworkInfo (hardware.cpp):1802



2021-03-01 22:00:18.529 LOG_DEBUG DTHardware::GetNetworkInfo] GetNetworkAdapterDriverInfo (hardware.cpp):1109



2021-03-01 22:00:18.530 LOG_DEBUG DTHardware::SaveReport] GetMainboardInfo (hardware.cpp):1807



2021-03-01 22:00:18.542 LOG_DEBUG DTHardware::SaveReport] GetSoundDeviceInfo (hardware.cpp):1814



2021-03-01 22:00:18.543 LOG_DEBUG DTHardware::SaveReport] GetDiskDrive (hardware.cpp):1821



2021-03-01 22:00:18.701 LOG_DEBUG DTHardware::SaveReport] GetProcessInfo (hardware.cpp):1826



2021-03-01 22:00:18.701 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] enter (ProcessManage.cpp):12



2021-03-01 22:00:18.710 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] leave (ProcessManage.cpp):43



2021-03-01 22:00:18.712 LOG_DEBUG DTHardware::SaveReport] GetRuningService (hardware.cpp):1831



2021-03-01 22:00:18.770 LOG_DEBUG DTHardware::SaveReport] GetWindowExpressScore (hardware.cpp):1836



2021-03-01 22:00:21.748 LOG_DEBUG DTHardware::SaveReport] GetEventLogError (hardware.cpp):1850



2021-03-01 22:00:26.095 LOG_DEBUG DTHardware::SaveReport] unit (hardware.cpp):1863



2021-03-01 22:00:26.095 LOG_DEBUG DTHardware::SaveReport] unit dxhelper (hardware.cpp):1867



2021-03-01 22:00:26.096 LOG_DEBUG DTHardware::SaveReport] unit wmi (hardware.cpp):1874



2021-03-01 22:00:26.097 LOG_DEBUG DTHardware::SaveReport] done (hardware.cpp):1890



2021-03-01 22:00:26.097 LOG_DEBUG DStartDiagnose] End ResultR0] (DiagnoseImp.cpp):103
Hello there!



Thank you very much for taking your time to share your concern with us. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today.



Regarding your issue, could you please reset your PC Power Options to be 'Balanced(recommended)', and see whether this issue persists?



To change your Power Options, please go to 'Desktop'> 'Control Panel'> 'Hardware and Sound'> 'Power Options'.



Please feel free to let us know if this issue persists. We'd always love to assist you with your concern.



We'll be looking forward to your reply soon.



Take care and have a great day!



Best regards,

Michelle Chang

Razer Cortex Team
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