Razor Cortex Game boost dims my laptop display way too dark | Razer Insider
Skip to main content

Razor Cortex Game boost dims my laptop display way too dark

  • March 2, 2021
  • 1 reply
  • 151 views
W
When I boost manually or automatically my display dims way to low dark. When I restore my display goes back to normal. This only happed after the latest update. Before the update it ran fine. Specs and razor log Device name MacBook-Pro Processor Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz 2.50 GHz Installed RAM 16.0 GB Device ID XXXXXXXXXXXXXXXXXXXXXXX Product ID XXXXXXXXXXXXXXXXXXXXXX System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 10 Pro Version 20H2 Installed on ‎12/‎10/‎2020 OS build 19042.804 Experience Windows Feature Experience Pack 120.2212.551.0 Log: 2016-10-09 16:45:09.790 LOG_FATAL ----------------- log4z thread started! ---------------------------- 2016-10-09 16:45:09.790 LOG_FATAL logger id=0 key=Main name=Diagnose path=.//Log/ level=1 display=1 2016-10-09 16:45:09.791 LOG_DEBUG [StartDiagnose] Enter (DiagnoseImp.cpp):62 2016-10-09 16:45:09.791 LOG_DEBUG [THardware::SaveReport] InitWmi (hardware.cpp):1738 2016-10-09 16:45:09.793 LOG_DEBUG [THardware::SaveReport] Init DLL Func (hardware.cpp):1750 2016-10-09 16:45:11.587 LOG_DEBUG [THardware::SaveReport] GetSystemVersionInfo (hardware.cpp):1777 2016-10-09 16:45:11.587 LOG_DEBUG [THardware::SaveReport] GetCPUInfo (hardware.cpp):1783 2016-10-09 16:45:13.645 LOG_DEBUG [THardware::SaveReport] GetVedioDeviceInfo (hardware.cpp):1792 2016-10-09 16:45:13.645 LOG_DEBUG [THardware::SaveReport] GetMemoryInfo (hardware.cpp):1797 2016-10-09 16:45:13.658 LOG_DEBUG [THardware::SaveReport] GetNetworkInfo (hardware.cpp):1802 2016-10-09 16:45:13.682 LOG_DEBUG [THardware::GetNetworkInfo] GetNetworkAdapterDriverInfo (hardware.cpp):1109 2016-10-09 16:45:13.796 LOG_DEBUG [THardware::SaveReport] GetMainboardInfo (hardware.cpp):1807 2016-10-09 16:45:13.800 LOG_DEBUG [THardware::SaveReport] GetSoundDeviceInfo (hardware.cpp):1814 2016-10-09 16:45:13.801 LOG_DEBUG [THardware::SaveReport] GetDiskDrive (hardware.cpp):1821 2016-10-09 16:45:19.185 LOG_DEBUG [THardware::SaveReport] GetProcessInfo (hardware.cpp):1826 2016-10-09 16:45:19.185 LOG_DEBUG [CProcessBoost::GetAllProcessOfCurrentUser] enter (ProcessManage.cpp):12 2016-10-09 16:45:19.317 LOG_DEBUG [CProcessBoost::GetAllProcessOfCurrentUser] leave (ProcessManage.cpp):43 2016-10-09 16:45:19.323 LOG_DEBUG [THardware::SaveReport] GetRuningService (hardware.cpp):1831 2016-10-09 16:45:19.375 LOG_DEBUG [THardware::SaveReport] GetWindowExpressScore (hardware.cpp):1836 2016-10-09 16:45:22.079 LOG_DEBUG [THardware::SaveReport] GetEventLogError (hardware.cpp):1850 2016-10-09 16:45:24.072 LOG_DEBUG [THardware::SaveReport] unit (hardware.cpp):1863 2016-10-09 16:45:24.072 LOG_DEBUG [THardware::SaveReport] unit dxhelper (hardware.cpp):1867 2016-10-09 16:45:24.072 LOG_DEBUG [THardware::SaveReport] unit wmi (hardware.cpp):1874 2016-10-09 16:45:24.073 LOG_DEBUG [THardware::SaveReport] done (hardware.cpp):1890 2016-10-09 16:45:24.073 LOG_DEBUG [StartDiagnose] End Result[0] (DiagnoseImp.cpp):103 2016-10-09 17:01:50.966 LOG_FATAL ----------------- log4z thread started! ---------------------------- 2016-10-09 17:01:50.966 LOG_FATAL logger id=0 key=Main name=Diagnose path=.//Log/ level=1 display=1 2016-10-09 17:01:50.967 LOG_DEBUG [StartDiagnose] Enter (DiagnoseImp.cpp):62 2016-10-09 17:01:50.967 LOG_DEBUG [THardware::SaveReport] InitWmi (hardware.cpp):1738 2016-10-09 17:01:50.970 LOG_DEBUG [THardware::SaveReport] Init DLL Func (hardware.cpp):1750 2016-10-09 17:01:52.482 LOG_DEBUG [THardware::SaveReport] GetSystemVersionInfo (hardware.cpp):1777 2016-10-09 17:01:52.482 LOG_DEBUG [THardware::SaveReport] GetCPUInfo (hardware.cpp):1783 2016-10-09 17:01:54.590 LOG_DEBUG [THardware::SaveReport] GetVedioDeviceInfo (hardware.cpp):1792 2016-10-09 17:01:54.590 LOG_DEBUG [THardware::SaveReport] GetMemoryInfo (hardware.cpp):1797 2016-10-09 17:01:54.628 LOG_DEBUG [THardware::SaveReport] GetNetworkInfo (hardware.cpp):1802 2016-10-09 17:01:54.704 LOG_DEBUG [THardware::GetNetworkInfo] GetNetworkAdapterDriverInfo (hardware.cpp):1109 2016-10-09 17:01:54.889 LOG_DEBUG [THardware::SaveReport] GetMainboardInfo (hardware.cpp):1807 2016-10-09 17:01:54.893 LOG_DEBUG [THardware::SaveReport] GetSoundDeviceInfo (hardware.cpp):1814 2016-10-09 17:01:54.894 LOG_DEBUG [THardware::SaveReport] GetDiskDrive (hardware.cpp):1821 2016-10-09 17:02:03.704 LOG_DEBUG [THardware::SaveReport] GetProcessInfo (hardware.cpp):1826 2016-10-09 17:02:03.704 LOG_DEBUG [CProcessBoost::GetAllProcessOfCurrentUser] enter (ProcessManage.cpp):12 2016-10-09 17:02:03.707 LOG_DEBUG [CProcessBoost::GetAllProcessOfCurrentUser] leave (ProcessManage.cpp):43 2016-10-09 17:02:03.707 LOG_DEBUG [THardware::SaveReport] GetRuningService (hardware.cpp):1831 2016-10-09 17:02:03.724 LOG_DEBUG [THardware::SaveReport] GetWindowExpressScore (hardware.cpp):1836 2016-10-09 17:02:06.427 LOG_DEBUG [THardware::SaveReport] GetEventLogError (hardware.cpp):1850 2016-10-09 17:02:08.452 LOG_DEBUG [THardware::SaveReport] unit (hardware.cpp):1863 2016-10-09 17:02:08.452 LOG_DEBUG [THardware::SaveReport] unit dxhelper (hardware.cpp):1867 2016-10-09 17:02:08.452 LOG_DEBUG [THardware::SaveReport] unit wmi (hardware.cpp):1874 2016-10-09 17:02:08.453 LOG_DEBUG [THardware::SaveReport] done (hardware.cpp):1890 2016-10-09 17:02:08.453 LOG_DEBUG [StartDiagnose] End Result[0] (DiagnoseImp.cpp):103 2021-03-01 22:00:13.876 LOG_FATAL ----------------- log4z thread started! ---------------------------- 2021-03-01 22:00:13.876 LOG_FATAL logger id=0 key=Main name=Diagnose path=.//Log/ level=1 display=1 2021-03-01 22:00:13.876 LOG_DEBUG [StartDiagnose] Enter (DiagnoseImp.cpp):62 2021-03-01 22:00:13.877 LOG_DEBUG [THardware::SaveReport] InitWmi (hardware.cpp):1738 2021-03-01 22:00:13.881 LOG_DEBUG [THardware::SaveReport] Init DLL Func (hardware.cpp):1750 2021-03-01 22:00:15.652 LOG_DEBUG [THardware::SaveReport] GetSystemVersionInfo (hardware.cpp):1777 2021-03-01 22:00:15.653 LOG_DEBUG [THardware::SaveReport] GetCPUInfo (hardware.cpp):1783 2021-03-01 22:00:17.765 LOG_DEBUG [THardware::SaveReport] GetVedioDeviceInfo (hardware.cpp):1792 2021-03-01 22:00:17.765 LOG_DEBUG [THardware::SaveReport] GetMemoryInfo (hardware.cpp):1797 2021-03-01 22:00:17.816 LOG_DEBUG [THardware::SaveReport] GetNetworkInfo (hardware.cpp):1802 2021-03-01 22:00:18.529 LOG_DEBUG [THardware::GetNetworkInfo] GetNetworkAdapterDriverInfo (hardware.cpp):1109 2021-03-01 22:00:18.530 LOG_DEBUG [THardware::SaveReport] GetMainboardInfo (hardware.cpp):1807 2021-03-01 22:00:18.542 LOG_DEBUG [THardware::SaveReport] GetSoundDeviceInfo (hardware.cpp):1814 2021-03-01 22:00:18.543 LOG_DEBUG [THardware::SaveReport] GetDiskDrive (hardware.cpp):1821 2021-03-01 22:00:18.701 LOG_DEBUG [THardware::SaveReport] GetProcessInfo (hardware.cpp):1826 2021-03-01 22:00:18.701 LOG_DEBUG [CProcessBoost::GetAllProcessOfCurrentUser] enter (ProcessManage.cpp):12 2021-03-01 22:00:18.710 LOG_DEBUG [CProcessBoost::GetAllProcessOfCurrentUser] leave (ProcessManage.cpp):43 2021-03-01 22:00:18.712 LOG_DEBUG [THardware::SaveReport] GetRuningService (hardware.cpp):1831 2021-03-01 22:00:18.770 LOG_DEBUG [THardware::SaveReport] GetWindowExpressScore (hardware.cpp):1836 2021-03-01 22:00:21.748 LOG_DEBUG [THardware::SaveReport] GetEventLogError (hardware.cpp):1850 2021-03-01 22:00:26.095 LOG_DEBUG [THardware::SaveReport] unit (hardware.cpp):1863 2021-03-01 22:00:26.095 LOG_DEBUG [THardware::SaveReport] unit dxhelper (hardware.cpp):1867 2021-03-01 22:00:26.096 LOG_DEBUG [THardware::SaveReport] unit wmi (hardware.cpp):1874 2021-03-01 22:00:26.097 LOG_DEBUG [THardware::SaveReport] done (hardware.cpp):1890 2021-03-01 22:00:26.097 LOG_DEBUG [StartDiagnose] End Result[0] (DiagnoseImp.cpp):103
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    1 Reply

    A
    • Anonymous
    • 0 replies
    • March 2, 2021
    Hello there! Thank you very much for taking your time to share your concern with us. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today. Regarding your issue, could you please reset your PC Power Options to be 'Balanced(recommended)', and see whether this issue persists? To change your Power Options, please go to 'Desktop'> 'Control Panel'> 'Hardware and Sound'> 'Power Options'. Please feel free to let us know if this issue persists. We'd always love to assist you with your concern. We'll be looking forward to your reply soon. Take care and have a great day! Best regards, Michelle Chang Razer Cortex Team
    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings