sorry your current rig is not supported on razer cortex | Razer Insider

sorry your current rig is not supported on razer cortex

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108 Replies

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Hi @WayTwoWicked, @geodirectVividOrchid416 ,

The Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough.

Thank you for bringing this issue to our attention.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
E
Michelle-RazerCortex
Hey @Eclipse200,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply.

Best regards,
Michelle

A
Eclipse200

Hey there!

As I mentioned above, Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough.

Thank you for bringing this issue to our attention.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
A


Here is my rig
A
Michelle-RazerCortex
Hey @Eclipse200,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply.

Best regards,
Michelle


I also have the same issue
A
Hey there!

Thank you for sharing your SS with us here. I have reported your issue to our engineering team, and will update you once we received any feedback from them.

Have a splendid day!

Michelle
I
why does it show "sorry your current rig is not supported on the razer cortex"
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infoawesomeBlack115
why does it show "sorry your current rig is not supported on the razer cortex"

Hey there!

Thank you very much for sharing your concern with us here. Could you please provide us with your RIG info by going to Razer Cortex > SYSTEM BOOSTER > MY RIG?

Best regards,
Michelle
I
A
infoawesomeBlack115

Hey there!

Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough.

Thank you for bringing this issue to our attention.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
I
just want to boost Roblox that's all I have to do and I don't think roblox Is a big game
A
infoawesomeBlack115
just want to boost Roblox that's all I have to do and I don't think roblox Is a big game

Hey there!

Our engineering team is investigating this issue and we will update you when we receive any response. Thank you very much for your patience.

Michelle
A
infoawesomeBlack115
just want to boost Roblox that's all I have to do and I don't think roblox Is a big game

Hey there!

Thank you for bringing this issue to our attention. We are sorry that we cannot find more info on the CPU info. That means we do not have enough CPU info to allow us to optimize this game playing on your PC.

We are sorry for any inconvenience this issue has caused you.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
L
Hi. I also have the same problem. I really think my rig is good enough.

Thank you!

A
Lejor
Hi. I also have the same problem. I really think my rig is good enough.

Thank you!


Hey there!

We are sorry that we cannot find more info on the CPU info. That means we do not have enough CPU info to allow us to optimize this game playing on your PC.

We are sorry for any inconvenience this issue has caused you.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
L
i also have the same problem with my laptop

A
loadsharpSangria694
i also have the same problem with my laptop


Hey there!

Thank you very much for sharing your Rig info here. We are sorry that we cannot find more info on the CPU details. That means we do not have enough CPU info to allow us to optimize this game playing on your PC.

We are sorry for any inconvenience this issue has caused you.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
P
Michelle-RazerCortex
Hey there!

Thank you very much for sharing your Rig info here. We are sorry that we cannot find more info on the CPU details. That means we do not have enough CPU info to allow us to optimize this game playing on your PC.

We are sorry for any inconvenience this issue has caused you.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle

hey im having the same problem, i just wanted to play roblox with better fps
sorry for bothering you.
A
pespider
hey im having the same problem, i just wanted to play roblox with better fps
sorry for bothering you.

Hey there!

Thank you very much for sharing your concern with us here. I have reported this issue to our engineering team. We will update you once we received any info from them.

Hope you have a wonderful day!

Michelle
A
pespider
hey im having the same problem, i just wanted to play roblox with better fps
sorry for bothering you.

Hey there!

We are sorry that currently the NVIDIA GeForce 9400GT is not supported on Razer Cortex. We apologize for any inconvenience this issue has caused you.

Thank you for your patience.

Please feel free to let us know if you need further assistance.

Michelle
P
Michelle-RazerCortex
Hey there!

We are sorry that currently the NVIDIA GeForce 9400GT is not supported on Razer Cortex. We apologize for any inconvenience this issue has caused you.

Thank you for your patience.

Please feel free to let us know if you need further assistance.

Michelle

so eventually it will get supported right?
sorry for bothering you again
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pespider
so eventually it will get supported right?
sorry for bothering you again

Yes, it will get supported. Since it is new, we need more time and info to support this. But we are sorry that we cannot give you an exact time.

Thank you for your patience!

Michelle
S
I just downloaded back razer cortex on this my new PC I don't think its that bad it says the same thing
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Sah464
I just downloaded back razer cortex on this my new PC I don't think its that bad it says the same thing

Hey there!

No, it is not bad. Razer Cortex will support this once we get any details of this GPU type. We are sorry for any inconvenience this issue has caused you.

We will let you know once it is supported in the future. Thank you for your patience.

Please feel free to let us know if you need further assistance.

Michelle
A
aimaanns
I also have the same issue

Hey there!

We are sorry that currently the CPU is not supported in Razer Cortex. We will add it to our library if we get enough info.

Thank you for your patience. Please feel free to let us know if you need further assistance.

Michelle
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