sorry your current rig is not supported on razer cortex | Razer Insider
Skip to main content

sorry your current rig is not supported on razer cortex


Did this topic help you find an answer to your question?
Show first post
This topic has been closed for comments

108 Replies

  • 0 replies
  • October 21, 2021
Hi @WayTwoWicked, @geodirectVividOrchid416 , The Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough. Thank you for bringing this issue to our attention. Please feel free to let us know if you need further assistance. Best regards, Michelle

Michelle-RazerCortex
Hey @Eclipse200, Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue. Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here. Thank you very much for your patience. We'll be looking forward to your reply. Best regards, Michelle

  • 0 replies
  • October 25, 2021
Eclipse200
Hey there! As I mentioned above, Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough. Thank you for bringing this issue to our attention. Please feel free to let us know if you need further assistance. Best regards, Michelle

  • 1 reply
  • October 29, 2021
Here is my rig

  • 1 reply
  • November 21, 2021
Michelle-RazerCortex
Hey @Eclipse200, Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue. Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here. Thank you very much for your patience. We'll be looking forward to your reply. Best regards, Michelle
I also have the same issue

  • 0 replies
  • November 22, 2021
Hey there! Thank you for sharing your SS with us here. I have reported your issue to our engineering team, and will update you once we received any feedback from them. Have a splendid day! Michelle

why does it show "sorry your current rig is not supported on the razer cortex"

  • 0 replies
  • December 3, 2021
infoawesomeBlack115
why does it show "sorry your current rig is not supported on the razer cortex"
Hey there! Thank you very much for sharing your concern with us here. Could you please provide us with your RIG info by going to Razer Cortex > SYSTEM BOOSTER > MY RIG? Best regards, Michelle


  • 0 replies
  • December 6, 2021
infoawesomeBlack115
Hey there! Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough. Thank you for bringing this issue to our attention. Please feel free to let us know if you need further assistance. Best regards, Michelle

just want to boost Roblox that's all I have to do and I don't think roblox Is a big game

  • 0 replies
  • December 7, 2021
infoawesomeBlack115
just want to boost Roblox that's all I have to do and I don't think roblox Is a big game
Hey there! Our engineering team is investigating this issue and we will update you when we receive any response. Thank you very much for your patience. Michelle

  • 0 replies
  • December 7, 2021
infoawesomeBlack115
just want to boost Roblox that's all I have to do and I don't think roblox Is a big game
Hey there! Thank you for bringing this issue to our attention. We are sorry that we cannot find more info on the CPU info. That means we do not have enough CPU info to allow us to optimize this game playing on your PC. We are sorry for any inconvenience this issue has caused you. Please feel free to let us know if you need further assistance. Best regards, Michelle

  • 1 reply
  • December 14, 2021
Hi. I also have the same problem. I really think my rig is good enough. Thank you!

  • 0 replies
  • December 15, 2021
Lejor
Hi. I also have the same problem. I really think my rig is good enough. Thank you!
Hey there! We are sorry that we cannot find more info on the CPU info. That means we do not have enough CPU info to allow us to optimize this game playing on your PC. We are sorry for any inconvenience this issue has caused you. Please feel free to let us know if you need further assistance. Best regards, Michelle

i also have the same problem with my laptop

  • 0 replies
  • December 16, 2021
loadsharpSangria694
i also have the same problem with my laptop
Hey there! Thank you very much for sharing your Rig info here. We are sorry that we cannot find more info on the CPU details. That means we do not have enough CPU info to allow us to optimize this game playing on your PC. We are sorry for any inconvenience this issue has caused you. Please feel free to let us know if you need further assistance. Best regards, Michelle

  • 2 replies
  • December 17, 2021
Michelle-RazerCortex
Hey there! Thank you very much for sharing your Rig info here. We are sorry that we cannot find more info on the CPU details. That means we do not have enough CPU info to allow us to optimize this game playing on your PC. We are sorry for any inconvenience this issue has caused you. Please feel free to let us know if you need further assistance. Best regards, Michelle
hey im having the same problem, i just wanted to play roblox with better fps sorry for bothering you.

  • 0 replies
  • December 17, 2021
pespider
hey im having the same problem, i just wanted to play roblox with better fps sorry for bothering you.
Hey there! Thank you very much for sharing your concern with us here. I have reported this issue to our engineering team. We will update you once we received any info from them. Hope you have a wonderful day! Michelle

  • 0 replies
  • December 17, 2021
pespider
hey im having the same problem, i just wanted to play roblox with better fps sorry for bothering you.
Hey there! We are sorry that currently the NVIDIA GeForce 9400GT is not supported on Razer Cortex. We apologize for any inconvenience this issue has caused you. Thank you for your patience. Please feel free to let us know if you need further assistance. Michelle

  • 2 replies
  • December 17, 2021
Michelle-RazerCortex
Hey there! We are sorry that currently the NVIDIA GeForce 9400GT is not supported on Razer Cortex. We apologize for any inconvenience this issue has caused you. Thank you for your patience. Please feel free to let us know if you need further assistance. Michelle
so eventually it will get supported right? sorry for bothering you again

  • 0 replies
  • December 20, 2021
pespider
so eventually it will get supported right? sorry for bothering you again
Yes, it will get supported. Since it is new, we need more time and info to support this. But we are sorry that we cannot give you an exact time. Thank you for your patience! Michelle

  • 1 reply
  • December 20, 2021
I just downloaded back razer cortex on this my new PC I don't think its that bad it says the same thing

  • 0 replies
  • December 20, 2021
Sah464
I just downloaded back razer cortex on this my new PC I don't think its that bad it says the same thing
Hey there! No, it is not bad. Razer Cortex will support this once we get any details of this GPU type. We are sorry for any inconvenience this issue has caused you. We will let you know once it is supported in the future. Thank you for your patience. Please feel free to let us know if you need further assistance. Michelle

  • 0 replies
  • December 24, 2021
aimaanns
I also have the same issue
Hey there! We are sorry that currently the CPU is not supported in Razer Cortex. We will add it to our library if we get enough info. Thank you for your patience. Please feel free to let us know if you need further assistance. Michelle

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings