sorry your current rig is not supported on razer cortex | Razer Insider

sorry your current rig is not supported on razer cortex

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108 Replies

R
Hello, I've got same error, Is it possible to use booster prime on my rig?
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J
My rig is definitely not too low as I recently switched from an old computer to this one. However it still shows as my rig being unsupported. Can you please fix this as I can't really play smoothly without this.
Here is a picture of my specs.
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A
Jambeanie
My rig is definitely not too low as I recently switched from an old computer to this one. However it still shows as my rig being unsupported. Can you please fix this as I can't really play smoothly without this.
Here is a picture of my specs.

We are sorry that the current CPU is not supported in Razer Cortex, we will add it to our database once we get more info on this in the future.

We apologize for any inconvenience this issue has caused you! Thank you very much for your patience.

Michelle
P
Iam trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported.
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peakza2511
Iam trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported.

Hey there!

Thank you very much for sharing your concern with us here. We will fix it in our next update within this week.

Michelle
D
please help me why does it say this.
A
Dutea125
please help me why does it say this.

Hey there!

Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough.

Thank you for bringing this issue to our attention.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
L
I have this problem too.
Thank you!
A
Lu1spj
I have this problem too.
Thank you!

Hey there!

Thank you for sharing your issue with us here. As I mentioned above, Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough.

Thank you for bringing this issue to our attention.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
G
pls help i wanna play roblax and booster prime says your rig is not supported my brothers laptop is a fairly low end pc than mine but it works perfect for him pls help
G
geodirectVividOrchid416
pls help i wanna play roblax and booster prime says your rig is not supported my brothers laptop is a fairly low end pc than mine but it works perfect for him pls help

mine is not a razerbook 13pls just pls enable it
D
Hi, I am having this problem too! Here is my rig:

My rig was not fixed in the latest update.
A
geodirectVividOrchid416
mine is not a razerbook 13pls just pls enable it

We are sorry that the GPU Intel（R）Iris（R) Xe Graphics is not dedicated enough to optimize this game. Thank you for your patience.

Michelle
S
这是我的日志下载地址
链接：https://pan.baidu.com/s/1VJT62O7zAmPP46nHpbsAMQ?pwd=1kf1
R
Michelle-RazerCortex
Hey @Eclipse200,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply.

Best regards,
Michelle

My rig seems fairly good but yet it says rig not supported, help?
A
SSRit
这是我的日志下载地址
链接：https://pan.baidu.com/s/1VJT62O7zAmPP46nHpbsAMQ?pwd=1kf1

Hey there!

Thank you very much for sharing your issue with us here. We have got your feedback and will update you as soon as we receive any response from our engineering team.

For security reasons, I remove the key from your original thread.

Best regards,
Michelle
A
RedWolfy360
My rig seems fairly good but yet it says rig not supported, help?

We will let you know when we get a reply from our engineering team. Thank you!

Michelle
M
My rig is good enough but why I am getting this "Sorry, Your current rig is not supported on Razer Cortex ". Why?
A
Hey @RedWolfy360 and @moinulislam ,

Our engineering team has added this GPU to our database. We will fix this in the next new version of Razer Cortex.
SSRit
这是我的日志下载地址
链接：https://pan.baidu.com/s/1VJT62O7zAmPP46nHpbsAMQ?pwd=1kf1

Hi, after investigating your log, we found that you did not launch Booster Prime, so, we cannot find your RIG info via your log. Here could you please screenshot MY RIG page on Razer Cortex > SYSTEM BOOSTER > MY RIG?

Thank you!

Michelle
A
Hi @RedWolfy360 and @moinulislam ,

We will fix this issue in the next new version of Razer Cortex. Thank you for your patience.

Michelle
R


A
Raphanity



Hey there!

Thank you very much for sharing your issue with us here. We will fix this issue in the next version of Razer Cortex.

Michelle
D
My rig seems fairly good but yet it says rig not supported, help me ! Thanks !
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bitGARNETVermilion605
My rig seems fairly good but yet it says rig not supported, help me ! Thanks !

Hey there!

Thank you very much for sharing your concern with us here. We have reported this feedback to our engineering team. We will update you once we have their response.

Michelle
9
why is my rig is not supported? somebody help?
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