sorry your current rig is not supported on razer cortex | Razer Insider

sorry your current rig is not supported on razer cortex

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108 Replies

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bitGARNETVermilion605
My rig seems fairly good but yet it says rig not supported, help me ! Thanks !

Hey there, it is your GPU. It is too old that does not allow Razer Cortex to optimize your game. Please feel free to let men know if you need further assistance. I would always love to help.

Michelle
A
99237982
why is my rig is not supported? somebody help?

Hey there,

Thank you for sharing your issue with us here. Could you please share us with your RIG info via Razer Cortex by going to SYSTEM BOOSTER > MY RIG for us to further investigate this issue?

Michelle
J
Also having similar problem
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A
javaris85
Also having similar problem

Hey there!

Thank you very much for sharing your issue with us here. I have reported your issue to our engineering team and will let you know when we received a response from them.

Michelle
A
javaris85
Also having similar problem

Hey there!

After investigating, we find that we do not have enough information about your GPU Radeon RX Vega, we will support it if we get more details on it. The CPU will be supported in the next new version of Razer Cortex.

Thank you for your patience.

Michelle
B
I also have the same problem
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M
bestzoneCarnelian894
I also have the same problem

me too
C
Michelle-RazerCortex
Hey @Eclipse200,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply.

Best regards,
Michelle


Hey im a bit late but im having problems with this aswell
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A
I also have the same problem.
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A
Hey @ModeBeigeguidegreat222 @aesthelic !

Thank you for sharing your concern here. We are sorry that we do not have enough data on this GPU to allow us to optimize your game. We will add it in the future as soon as we are allowed to do so.

Thank you for your patience.

Michelle
A
bestzoneCarnelian894
I also have the same problem

Hey there!

Thank you for sharing your concern here. Currently, we do not have enough information about your CPU to allow us to optimize your game. We will support it as soon as we get more details.

Thank you for your patience.

Michelle
H
I have the same issue
A
Hey there!

Thank you for sharing your concern with us here. Currently, Razer Cortex does not have enough information about your GPU to help you optimize your game. The CPU will be supported on the next version of Razer Cortex.

Thank you for your patience.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
B
i also have the same problem
Michelle-RazerCortex
Hi there!

Thank you very much for sharing your RIG info with us here. It helps us a lot. I have reported this issue to our engineering team. I will get back to you soon.

Thank you very much for your patience.

Michelle
A
BurntOrangebyteportal276
i also have the same problem

Hey there!

Thank you for sharing your issue with us here. Razer Cortex will support the GPU in the next version of Razer Cortex. Currently, we do not have enough info for Cortex to support the CPU. We will fix this as soon as we have more details to allow us to help you optimize the game.

Thank you for your patience.

Please feel free to let us know if need further assistance.

Michelle
A
Is this rig not supported for razer cortex booster prime?
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A
AtharvB007
Is this rig not supported for razer cortex booster prime?

Hey there!

Thank you for sharing your screenshot with us here. Currently, Razer Cortex does not have enough information about this CPU to allow us to optimize your games according to your PC settings. Once we have more details on this CPU, we will add the CPU to our database.

Thank you for your patience.

Michelle
P
I'm also experiencing this problem, here's my rig info...
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A
PurpleGrim
I'm also experiencing this problem, here's my rig info...

Hey there!

Thank you for bringing this issue to our attention. Currently, the 11 the Gen Intel (R) series is not supported on Razer Cortex. We will add it to our database once we have enough data on the CPU type. Thank you for your patience.

Michelle
F
same issue,
my rig is low spec but my friends with similar specs use razer cortex without any issues
GPU - NVIDIA GEFORCE MX330
CPU - 11th Gen Intel(R) Core(TM)i5-1135G7@2.40Ghz
MEMORY- 8GB
RESOLUTION- 1920 X 1080
GPU DRIVER VERSION - 30.0.101.1338
OS - WINDOWS 10 HOME SINGLE LANGUAGE 64 BIT
A
fasttruckMalachite522
same issue,
my rig is low spec but my friends with similar specs use razer cortex without any issues
GPU - NVIDIA GEFORCE MX330
CPU - 11th Gen Intel(R) Core(TM)i5-1135G7@2.40Ghz
MEMORY- 8GB
RESOLUTION- 1920 X 1080
GPU DRIVER VERSION - 30.0.101.1338
OS - WINDOWS 10 HOME SINGLE LANGUAGE 64 BIT

Hey there!

Thank you for sharing your issue with us here. If your rig is not supported, please try to update your driver or update Razer Cortex to beta by clicking the CORTEX 10 BETA button at the right top.

Thank you for your patience.

Michelle
H
A
Hey @hitclubImperialBlue342 !

Thank you for sharing your concern with us here. The CPU type is currently not supported due to a lack of data. Our database is regularly updated. It will be supported once we have enough data. I appreciate your patience.

Michelle
9
Could you fix this too maybe beacuse it says razer cortex is not supporting this rig. I hope u could flix it.
9
Could you fix this too maybe beacuse it says razer cortex is not supporting this rig. I hope u could flix it.
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