sorry your current rig is not supported on razer cortex | Razer Insider

sorry your current rig is not supported on razer cortex

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so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported
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108 Replies

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Hey @Eclipse200,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply.

Best regards,
Michelle
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Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

Hey I have been having this exact same problem for a while now it's very weird I tried reinstalling Cortex, restarting my laptop and even reinstalling the games I play but nothing seemed to work I hope they fix this in the near future.
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Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

Hi there!

Thank you very much for sharing your RIG info with us here. It helps us a lot. I have reported this issue to our engineering team. I will get back to you soon.

Thank you very much for your patience.

Michelle
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Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

Hey there!

We will fix this issue in the next version of Razer Cortex, which will be released next month if everything goes well.

Thank you very much for your patience.

Michelle
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MiddleGreenfastx685
Iam trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported.

Hey @MiddleGreenfastx685 ,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply soon.

Best regards,
Michelle
V
hello, I'm having the same problem. here's my rig info...

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Hey @MiddleGreenfastx685 and @vinletto ,

Thank you very much for sharing your rig info here. The screenshots help us a lot. Here we would like to let you know that we will fix this issue in the next new version of Razer Cortex.

Thank you for your patience.

Best regards,
Michelle
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Michelle-RazerCortex
Hey @MiddleGreenfastx685 and @vinletto ,

Thank you very much for sharing your rig info here. The screenshots help us a lot. Here we would like to let you know that we will fix this issue in the next new version of Razer Cortex.

Thank you for your patience.

Best regards,
Michelle

Sir is there any specific release date for this issue fix. i am really waiting for this thing to fix, i have posted my rig so please cehck it out. and one more thing... my pc/laptop actual resoultion is 1366x768. i just use 1280x720 resoultion settings for good game performance. if this issue gets fixed i will finally play games with my actual resoultion.
Thank You
PotatoSpecsGamer.
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loadsharpSangria694
i also have the same problem with my laptop


Hey there!

Thank you very much for sharing your Rig info here. We are sorry that we cannot find more info on the CPU details. That means we do not have enough CPU info to allow us to optimize this game playing on your PC.

We are sorry for any inconvenience this issue has caused you.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
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pespider
hey im having the same problem, i just wanted to play roblox with better fps
sorry for bothering you.

Hey there!

Thank you very much for sharing your concern with us here. I have reported this issue to our engineering team. We will update you once we received any info from them.

Hope you have a wonderful day!

Michelle
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pespider
hey im having the same problem, i just wanted to play roblox with better fps
sorry for bothering you.

Hey there!

We are sorry that currently the NVIDIA GeForce 9400GT is not supported on Razer Cortex. We apologize for any inconvenience this issue has caused you.

Thank you for your patience.

Please feel free to let us know if you need further assistance.

Michelle
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pespider
so eventually it will get supported right?
sorry for bothering you again

Yes, it will get supported. Since it is new, we need more time and info to support this. But we are sorry that we cannot give you an exact time.

Thank you for your patience!

Michelle
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Jambeanie
My rig is definitely not too low as I recently switched from an old computer to this one. However it still shows as my rig being unsupported. Can you please fix this as I can't really play smoothly without this.
Here is a picture of my specs.

We are sorry that the current CPU is not supported in Razer Cortex, we will add it to our database once we get more info on this in the future.

We apologize for any inconvenience this issue has caused you! Thank you very much for your patience.

Michelle
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Hey @RedWolfy360 and @moinulislam ,

Our engineering team has added this GPU to our database. We will fix this in the next new version of Razer Cortex.
SSRit
这是我的日志下载地址
链接：https://pan.baidu.com/s/1VJT62O7zAmPP46nHpbsAMQ?pwd=1kf1

Hi, after investigating your log, we found that you did not launch Booster Prime, so, we cannot find your RIG info via your log. Here could you please screenshot MY RIG page on Razer Cortex > SYSTEM BOOSTER > MY RIG?

Thank you!

Michelle
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Hi @RedWolfy360 and @moinulislam ,

We will fix this issue in the next new version of Razer Cortex. Thank you for your patience.

Michelle
M
Iam trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported.
M
Michelle-RazerCortex
Hey @MiddleGreenfastx685 ,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply soon.

Best regards,
Michelle
P
Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

i also have the same problem, but my rig is probably low... here is my rig. pls fix that i want to boost my games and enjoy without lag 😞
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PotatoSpecsGamer
Sir is there any specific release date for this issue fix. i am really waiting for this thing to fix, i have posted my rig so please cehck it out. and one more thing... my pc/laptop actual resoultion is 1366x768. i just use 1280x720 resoultion settings for good game performance. if this issue gets fixed i will finally play games with my actual resoultion.
Thank You
PotatoSpecsGamer.

Hey there!

Thank you very much for sharing your rig info with us. But we are sorry that the rig is too low, it does not meet the lowest requirement of optimizing this game.

Michelle
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Michelle-RazerCortex
Hey there!

Thank you very much for sharing your rig info with us. But we are sorry that the rig is too low, it does not meet the lowest requirement of optimizing this game.

Michelle

what is lowest requirents for optimising?
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PotatoSpecsGamer
what is lowest requirents for optimising?

Hey there!

Different games required different rig info. Please visit the official site of the game and check out the lowest rig requirement. All rig requirements of games in Booster Prime are higher than the official rig requirements.

Michelle
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Michelle-RazerCortex
Olá, @ Eclipse200 ,

Muito obrigado por chamar nossa atenção para esse problema. Meu nome é Michelle e faço parte da equipe de suporte técnico do Razer Cortex PC. Terei o maior prazer em ajudá-lo com seu problema.

Aqui, você poderia nos fornecer suas informações de RIG para que possamos investigar mais a fundo esse problema. Para fazer isso, inicie o Razer Cortex e vá para SYSTEM BOOSTER> MY RIG, em seguida, faça uma captura de tela desta página e compartilhe-a aqui.

Muito obrigado pela sua paciência.

Estaremos aguardando sua resposta.

Atenciosamente,
Michelle
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o erro do equipamento está ocorrendo comigo também, aqui está a imagem do meu equipamento
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Hey there!

Thank you for sharing your rig info with us here. But the rig is too low to optimize your game.

Michelle
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I also have that issue my rg specs
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