sorry your current rig is not supported on razer cortex | Razer Insider

sorry your current rig is not supported on razer cortex

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108 Replies

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Michelle-RazerCortex
Hey there!

Thank you for sharing your rig info with us here. But the rig is too low to optimize your game.

Michelle

I also have the same problem.
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PineGreeneasydome545
I also have the same problem.

Hey there!

Thank you for sharing your screenshot with us. But we are sorry that the GPU type is not dedicated enough to optimize your game and improve the game performance in BOOSTER PRIME.

Thank you for your patience and feel free to let us know if you need further assistance.

Michelle
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It’s strange because on my older laptop with intel i 7-5500u I can use booster prime
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RAUDI2008
It’s strange because on my older laptop with intel i 7-5500u I can use booster prime

The CPU is OK, but if the GPU is not dedicated enough, the game cannot be optimized to improve its performance.

Michelle
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It says that my rig is not supported but it is intel iris xe graphics and 8 gb ram
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What about the Razer Book 13 with the I7 processor?
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WayTwoWicked
What about the Razer Book 13 with the I7 processor?

And what do I need to do to make it capable?
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Hi @WayTwoWicked, @geodirectVividOrchid416 ,

The Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough.

Thank you for bringing this issue to our attention.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
E
Michelle-RazerCortex
Hey @Eclipse200,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply.

Best regards,
Michelle

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Eclipse200

Hey there!

As I mentioned above, Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough.

Thank you for bringing this issue to our attention.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
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Here is my rig
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Michelle-RazerCortex
Hey @Eclipse200,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply.

Best regards,
Michelle


I also have the same issue
A
Hey there!

Thank you for sharing your SS with us here. I have reported your issue to our engineering team, and will update you once we received any feedback from them.

Have a splendid day!

Michelle
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why does it show "sorry your current rig is not supported on the razer cortex"
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infoawesomeBlack115
why does it show "sorry your current rig is not supported on the razer cortex"

Hey there!

Thank you very much for sharing your concern with us here. Could you please provide us with your RIG info by going to Razer Cortex > SYSTEM BOOSTER > MY RIG?

Best regards,
Michelle
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A
infoawesomeBlack115

Hey there!

Razer Book 13 is perfect if you use it to work or do other things. But if you use it to play huge games in Booster Prime, that would not be a good fit since the Rig is not dedicated enough.

Thank you for bringing this issue to our attention.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
I
just want to boost Roblox that's all I have to do and I don't think roblox Is a big game
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infoawesomeBlack115
just want to boost Roblox that's all I have to do and I don't think roblox Is a big game

Hey there!

Our engineering team is investigating this issue and we will update you when we receive any response. Thank you very much for your patience.

Michelle
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infoawesomeBlack115
just want to boost Roblox that's all I have to do and I don't think roblox Is a big game

Hey there!

Thank you for bringing this issue to our attention. We are sorry that we cannot find more info on the CPU info. That means we do not have enough CPU info to allow us to optimize this game playing on your PC.

We are sorry for any inconvenience this issue has caused you.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
L
Hi. I also have the same problem. I really think my rig is good enough.

Thank you!

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Lejor
Hi. I also have the same problem. I really think my rig is good enough.

Thank you!


Hey there!

We are sorry that we cannot find more info on the CPU info. That means we do not have enough CPU info to allow us to optimize this game playing on your PC.

We are sorry for any inconvenience this issue has caused you.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
L
i also have the same problem with my laptop

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Michelle-RazerCortex
Hey there!

Thank you very much for sharing your Rig info here. We are sorry that we cannot find more info on the CPU details. That means we do not have enough CPU info to allow us to optimize this game playing on your PC.

We are sorry for any inconvenience this issue has caused you.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle

hey im having the same problem, i just wanted to play roblox with better fps
sorry for bothering you.
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Michelle-RazerCortex
Hey there!

We are sorry that currently the NVIDIA GeForce 9400GT is not supported on Razer Cortex. We apologize for any inconvenience this issue has caused you.

Thank you for your patience.

Please feel free to let us know if you need further assistance.

Michelle

so eventually it will get supported right?
sorry for bothering you again
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