sorry your current rig is not supported on razer cortex | Razer Insider

sorry your current rig is not supported on razer cortex

M
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported
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108 Replies

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coveVermilionfresh725
It says that my rig isn't supported

Yes, this CPU is not supported now. Razer Cortex will support it when we have enough info. We appreciate your patience.

Michelle
C
Michelle-RazerCortex
Hey there!

Thank you for bringing this issue to us. Currently, this CPU is not supported since Razer Cortex does not have enough data on it. We will support it once everything is ready.

Appreciate your patience.

Michelle
It says that my rig isn't supported
A
Aretandic

I have the same issue as well on razer blade 17

Hey there!

Thank you for bringing this issue to us. Currently, this CPU is not supported since Razer Cortex does not have enough data on it. We will support it once everything is ready.

Appreciate your patience.

Michelle
A

I have the same issue as well on razer blade 17
A
RedBrowncitypulse589
I also have the same problem.


Hey there!

Thank you for sharing your concern with us via this thread. We have received your feedback. Razer Cortex will support it as soon as we have enough information on your rig.

Michelle
RedBrowncitypulse589
I also have the same problem.
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RedBrowncitypulse589
I also have the same problem.
A
90873425
Could you fix this too maybe beacuse it says razer cortex is not supporting this rig. I hope u could flix it.

Hey there!

We appreciate that you share your screenshot with us here. For CPU and GPU types that are currently not supported with Razer Cortex, but reported by our users, we will record them and add them in the next update if we have enough data on these types. Please give us more time.

Thank you for your patience.

Michelle
9
Could you fix this too maybe beacuse it says razer cortex is not supporting this rig. I hope u could flix it.
9
Could you fix this too maybe beacuse it says razer cortex is not supporting this rig. I hope u could flix it.
A
Hey @hitclubImperialBlue342 !

Thank you for sharing your concern with us here. The CPU type is currently not supported due to a lack of data. Our database is regularly updated. It will be supported once we have enough data. I appreciate your patience.

Michelle
H
A
fasttruckMalachite522
same issue,
my rig is low spec but my friends with similar specs use razer cortex without any issues
GPU - NVIDIA GEFORCE MX330
CPU - 11th Gen Intel(R) Core(TM)i5-1135G7@2.40Ghz
MEMORY- 8GB
RESOLUTION- 1920 X 1080
GPU DRIVER VERSION - 30.0.101.1338
OS - WINDOWS 10 HOME SINGLE LANGUAGE 64 BIT

Hey there!

Thank you for sharing your issue with us here. If your rig is not supported, please try to update your driver or update Razer Cortex to beta by clicking the CORTEX 10 BETA button at the right top.

Thank you for your patience.

Michelle
F
same issue,
my rig is low spec but my friends with similar specs use razer cortex without any issues
GPU - NVIDIA GEFORCE MX330
CPU - 11th Gen Intel(R) Core(TM)i5-1135G7@2.40Ghz
MEMORY- 8GB
RESOLUTION- 1920 X 1080
GPU DRIVER VERSION - 30.0.101.1338
OS - WINDOWS 10 HOME SINGLE LANGUAGE 64 BIT
A
PurpleGrim
I'm also experiencing this problem, here's my rig info...

Hey there!

Thank you for bringing this issue to our attention. Currently, the 11 the Gen Intel (R) series is not supported on Razer Cortex. We will add it to our database once we have enough data on the CPU type. Thank you for your patience.

Michelle
P
I'm also experiencing this problem, here's my rig info...
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A
AtharvB007
Is this rig not supported for razer cortex booster prime?

Hey there!

Thank you for sharing your screenshot with us here. Currently, Razer Cortex does not have enough information about this CPU to allow us to optimize your games according to your PC settings. Once we have more details on this CPU, we will add the CPU to our database.

Thank you for your patience.

Michelle
A
Is this rig not supported for razer cortex booster prime?
1 Attachment
A
BurntOrangebyteportal276
i also have the same problem

Hey there!

Thank you for sharing your issue with us here. Razer Cortex will support the GPU in the next version of Razer Cortex. Currently, we do not have enough info for Cortex to support the CPU. We will fix this as soon as we have more details to allow us to help you optimize the game.

Thank you for your patience.

Please feel free to let us know if need further assistance.

Michelle
B
i also have the same problem
Michelle-RazerCortex
Hi there!

Thank you very much for sharing your RIG info with us here. It helps us a lot. I have reported this issue to our engineering team. I will get back to you soon.

Thank you very much for your patience.

Michelle
A
Hey there!

Thank you for sharing your concern with us here. Currently, Razer Cortex does not have enough information about your GPU to help you optimize your game. The CPU will be supported on the next version of Razer Cortex.

Thank you for your patience.

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
H
I have the same issue
A
bestzoneCarnelian894
I also have the same problem

Hey there!

Thank you for sharing your concern here. Currently, we do not have enough information about your CPU to allow us to optimize your game. We will support it as soon as we get more details.

Thank you for your patience.

Michelle
A
Hey @ModeBeigeguidegreat222 @aesthelic !

Thank you for sharing your concern here. We are sorry that we do not have enough data on this GPU to allow us to optimize your game. We will add it in the future as soon as we are allowed to do so.

Thank you for your patience.

Michelle
A
I also have the same problem.
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