sorry your current rig is not supported on razer cortex | Razer Insider

sorry your current rig is not supported on razer cortex

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hello, I'm having the same problem. here's my rig info...

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Michelle-RazerCortex
Hey @MiddleGreenfastx685 ,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply soon.

Best regards,
Michelle
A
MiddleGreenfastx685
Iam trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported.

Hey @MiddleGreenfastx685 ,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply soon.

Best regards,
Michelle
M
Iam trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported.
A
Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

Hey there!

We will fix this issue in the next version of Razer Cortex, which will be released next month if everything goes well.

Thank you very much for your patience.

Michelle
A
Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

Hi there!

Thank you very much for sharing your RIG info with us here. It helps us a lot. I have reported this issue to our engineering team. I will get back to you soon.

Thank you very much for your patience.

Michelle
A
Hey @Eclipse200,

Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

Here could you please provide us with your RIG info for us to further investigate this issue? To do this, please launch Razer Cortex and go to SYSTEM BOOSTER > MY RIG, then, screenshot this page and share it here.

Thank you very much for your patience.

We'll be looking forward to your reply.

Best regards,
Michelle
E
Mentalmike888
so i am trying to use booster prime and it keeps saying my rig is not supported i have fairly decent rig how come it is not supported

Hey I have been having this exact same problem for a while now it's very weird I tried reinstalling Cortex, restarting my laptop and even reinstalling the games I play but nothing seemed to work I hope they fix this in the near future.
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