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"Unable to retrieve your game's current settings"

A
I was trying to optimize Roblox with booster prime and this message popped up: "Unable to retrieve your game's current settings. Please restart the game or directly changing in-game settings. If you still encounter problems, update Razer Cortex to its latest version (if applicable)." I tried restarting the game and it still didn't work. My Razer Cortex is also on its latest version. What do I do?
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    12 Replies

    A
    • Anonymous
    • 0 replies
    • November 21, 2022
    I have replied to your other post. Michelle *Thread locked for a duplicate reason.
    buzzWeldonBlueup495

    It is the same for me but instead it was saying that for fortnite 

    A
    • Anonymous
    • 0 replies
    • March 20, 2023
    buzzWeldonBlueup495 wrote:

    It is the same for me but instead it was saying that for fortnite 

    Hey there!

     

    Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am delighted to help you out with this issue. 

     

    Before we start could you please provide us with your Razer Cortex logs via pm so our engineering team will further investigate this issue?

     

    We look forward to your reply soon. Truly appreciate your feedback and patience. 

     

    Michelle

    leetgardenStormcloud694

    I am facing the same issue. Please help.

    A
    • Anonymous
    • 0 replies
    • May 4, 2023
    leetgardenStormcloud694 wrote:

    I am facing the same issue. Please help.

    Hey there!

     

    Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance. 

     

    Could you provide us with your Razer Cortex logs via pm for us to further investigate this issue? 

     

    We will be looking forward to your reply soon. 

     

    Thank you!

     

    Michelle

    BlueBellPEARLsmart884

    it keep stucking on this page

    A
    • Anonymous
    • 0 replies
    • August 22, 2023
    BlueBellPEARLsmart884 wrote:

    it keep stucking on this page

    Hey there!

     

    Thank you for sharing your issue with us here. My name is Michelle, and I am part of the Razer Cortex technical support team. I will be delighted to be of your assistance. 

     

    To help us quickly resolve this issue, could you please provide us with your Razer Cortex logs? We will update you asap if we receive any update from our engineering team. 

     

    We appreciate your patience.

     

    Michelle

    K
    • k0nzzi
    • Insider Mini
    • 1 reply
    • November 24, 2023

    same with cs2

    A
    • Anonymous
    • 0 replies
    • November 27, 2023
    k0nzzi wrote:

    same with cs2

    Hey there!

    Thank you for sharing your issue with us here. My name is Michelle, and I'm part of the Razer Cortex technical support team. I am delighted to be of assistance.

    Currently, CS2 is not supported in Booster Prime. The current game you see named Counter-Strike 2 is actually CS; GO. We will support CS2 in the next version.

    After CS; GO was updated to CS2, we found that there are multiple updates from it apart from the game title. Our engineering team has been working on it.

    Please let me know if you need further assistance.

    Thank you!

    Michelle

    R
    • ryyrunsyou
    • Insider Mini
    • 1 reply
    • August 15, 2024

    Same here for ALL my apps.

    S
    • SandyFox
    • Insider Mini
    • 1 reply
    • September 28, 2024

    Same issue for me with valorant can someone help pls?
     

    D

    i have the same for every app i have idk how to fix it but im scared to dowload the thing Michelle says to download because i have gotten WAY too many viruses

    Reply


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