Windows Shortcut not working after cortex run (windows + shift + s) | Razer Insider

Windows Shortcut not working after cortex run (windows + shift + s)

  • 12 April 2023
  • 1 reply

I only own a razer basilisk v3 mouse but I use other razer feature like razer cortex to boost my laptop to play some demanding games. However after running cortex once my laptop refuses to accept the windows + shift + s shortcut for taking a screenshot. If I want to use the shortcut for the screenshot I would either have to restart my laptop again just to take screenshot or use the snipping tool which isn't convenient either. Is there an option in cortex where I can enable the shortcut keys to work?

1 Reply

Hey there!


Thank you for sharing your issue with us via this thread. My name is Michelle from the Razer Cortex technical support team. I am happy to help you out.


To reset the hotkeys, please launch Razer Cortex, go to “SETTINGS” > HOTKEYS to reset them. 


We apologize for the inconvenience this issue has caused you. Let us know if you need further assistance.