How do I get my egpu back up and running? | Razer Insider
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How do I get my egpu back up and running?

  • 6 May 2023
  • 1 reply
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So I’ve tried different cables to power my EGPU and also tried different outlets in different rooms, but my EGPU doesn’t turn on anymore. The fan isn’t even running! My EGPU is out of warranty now so I can’t return it. What do I do now? Is there somebody that can fix it or is it just a toaster now?


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If you're experiencing issues with your external graphics processing unit (eGPU) and want to get it back up and running, here are some troubleshooting steps you can follow:

  1. Check connections: Ensure that all cables and connections between your eGPU and your computer are secure. Sometimes, loose connections can cause connectivity problems. Disconnect and reconnect all cables to ensure a proper connection.

  2. Power cycle your devices: Power off your computer, eGPU enclosure, and any connected monitors. Unplug the power cords from the wall outlet and wait for about 30 seconds. Then, plug the power cords back in and power on your devices in the following order: eGPU enclosure, computer, and monitors. This can help reset the devices and establish a clean connection.

  3. Update drivers: Ensure that you have the latest drivers installed for your eGPU. Visit the manufacturer's website and download the most recent drivers for your specific eGPU model. Uninstall the existing drivers and install the updated ones. Restart your computer after the driver installation.

  4. Check compatibility and requirements: Verify that your eGPU is compatible with your computer and meets the system requirements. Ensure that your computer's operating system and firmware are compatible with the eGPU. Check the manufacturer's documentation or website for compatibility information.

  5. Verify eGPU recognition: Check if your computer recognizes the eGPU. In Windows, you can open the Device Manager and look for the eGPU under "Display adapters" or "Other devices." In macOS, go to "About This Mac" and click on "System Report" to see if the eGPU is listed. If your eGPU is not recognized, try reconnecting the cables or restarting your computer.

  6. Configure eGPU settings: Depending on your operating system, you may need to configure specific settings to utilize the eGPU. In Windows, you can access the Graphics settings or NVIDIA/AMD control panel to set the eGPU as the preferred graphics device. In macOS, navigate to "System Preferences" > "Displays" > "Arrangement" and ensure that the "Mirror Displays" option is not selected.

  7. Test with different applications: Try running different applications or games that are known to utilize the eGPU. This can help determine if the issue is specific to a particular software or if it's a general connectivity problem.

  8. Reset the eGPU: Some eGPU enclosures have a reset or power cycle button. Refer to the manufacturer's instructions to perform a reset on the eGPU enclosure. This can help resolve certain issues.

  9. Contact support: If you've followed the above steps and are still experiencing problems, reach out to the eGPU manufacturer's support for further assistance. Provide them with details about your setup, the steps you've taken, and any error messages or symptoms you've encountered. They can provide more specific guidance based on your situation.

Remember, troubleshooting steps may vary depending on your specific eGPU model, computer, and operating system. Always refer to the manufacturer's documentation and support resources for detailed instructions and compatibility information.

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