I want to reset my 2-factor-authenticator app to purchase stuff with my Razer Gold but I can no longer use the 2-factor authenticator app I used previously and I’m not sure why. Furthermore, I cannot access my backup codes.
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Hey,
For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.
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