Need help with resetting my 2-factor authentication | Razer Insider
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Question

Need help with resetting my 2-factor authentication

  • October 7, 2024
  • 1 reply
  • 214 views
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I want to reset my 2-factor-authenticator app to purchase stuff with my Razer Gold but I can no longer use the 2-factor authenticator app I used previously and I’m not sure why. Furthermore, I cannot access my backup codes.

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    1 Reply

    Razer.sushi.boi
    Forum|alt.badge.img

    Hey, @Veeriekunnn!

     

    For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

     

    *Thread locked to curb conversation to PM.

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