Razer Support

The latest update 1.7.162 has removed the exit button. This was working before the update. I have to force close the app now and some of the button updates do not save or stop working. I have two wolverines ultimate's,  same issue on both.   

I wanted to share some feedback regarding the Razer Wolverine V3 Tournament Edition controller.I received this controller as a gift a while back. Initially, because the games I was playing at the time did not require a controller, I did not use it heavily. However, when I did use it early on, I noticed an intermittent disconnection issue where the controller would stop responding and required me to unplug and reconnect the USB cable to get it working again.At first, I suspected the bundled Razer USB cable might be at fault. When I swapped it for an alternative cable, I did not immediately experience the issue, but again, my usage at the time was limited.Recently, I have been playing Call of Duty, and the disconnects are now happening frequently during gameplay. To troubleshoot, I have followed all the recommended advice and troubleshooting steps available across this forum, but none of it has resolved the problem.To isolate the issue further, I switched back to my older Xbox controller

My Naga v3 pro will not charge in my Hyperflux v2. Initially it did but the third day of using it it now flashes red and green on the hyperflux while the naga v3 also flashes 0% then 100% but will not work beyond a half second between the flashing. The mouse obviously works fine with the usb connected but not wirelessly or through BT. I tried my wife’s naga v3 and it works flawlessly on my hyperflux, so there is an issue with my Naga v3. As mentioned in multiple forums there is not official support for the naga v3 and hyperflux v2 yet. Hoping for a fix before WoW Forever… if any support can provide assistance please let me know. My devices are linked to my account and proof of purchase is also attached. 

The receiver for the headphones has stopped working, but the headphones themselves are fine. Where can I buy a replacement receiver?

My HyperFlux v2 connects to my Naga v3 Pro but it does not charge it and the LED battery indicator light at the top of the mouse pad does not turn on. The HyperFlux v2 puck is installed on the mouseCurrent Hyperflux v2 Firmware is 1.0.16.0, i cant update the firmware, there is no Naga v3 pro to select when trying to do so, only the Naga v2 and 3 other mouses are selectable if the firmware is the issue. Current Naga v3 Pro Firmware is 1.1.0.0I just got the mouse and the mouse mat a week ago.any help is greatly appreciated! Thanks  

I’m having a issue where the scaling for the footsteps isn’t working for Xbox on the black shark v3, I just got the headset and when I use the wheel which is assigned to footsteps scaling it only changes the game to chat mixer. I need help.

Hi. I saw a message about someone missing their  dongle. i also am missing mine. ​​​​​​How do I go about getting it? Here are device detailsProduct: Razer Barracuda X Chroma - Wireless Multi-Platform Gaming and Mobile Headset - Phantom White Edition - FRML PackagingProduct Code: RZ04-05220400-R3M1

Hi,I received the Blackshark V3 standard version as a gift. but they did not check the box and lost the USB Dongle, so I would like to purchase a replacement, and be able to solve this problem.

Hello Razer Support Team,I am reaching out regarding my Razer Barracuda X wireless gaming headset.Model: RZ04-03801Serial Number: [I can provide the serial number via private message if needed, or it can be verified through my registered products dashboard.]Unfortunately, the original USB-C 2.4 GHz wireless dongle was physically damaged and is no longer functional. The headset itself is still working perfectly, but I can no longer use its wireless functionality without the transceiver.I have searched various online stores and marketplaces but have not been able to find a genuine replacement dongle compatible with this specific model.Could you please let me know if it is possible to purchase a replacement USB-C wireless dongle directly from Razer, or if you have any spare or discontinued stock available for this model? I would also be happy to purchase a refurbished or remaining-stock unit if a new one is no longer available.Thank you for your time and assistance. I look forward to your

Hello Razer Support,I recently purchased the Razer BlackShark V3 for Xbox, and I am experiencing two issues that I would appreciate your help resolving.1. Footsteps Scaling wheel not working correctly on XboxI have assigned the multifunction wheel to Footsteps Scaling using the Razer app. However, when I turn the wheel while using the headset on my Xbox, it only adjusts the Game/Chat audio mixer instead of changing the footsteps audio level.I have tried configuring the wheel through the app, but the selected function does not seem to work correctly on the console.2. EQ presets cannot be saved to the headsetI have already installed the Razer Audio Setup for Xbox app on my Xbox console. The app displays several EQ presets, including presets for different games. However, when I select another preset in order to switch to it, the selection does not appear to be saved to the headset. As a result, I cannot reliably switch between the presets I want to use.I have also updated the headset to t

A code was missing I need a help 

Hello Razer Support,A few days ago I purchased a new Razer Lancehead Tournament Edition Quartz mouse. For some reason it is not detected in Razer Synapse 4 or Synapse 3. In Device Manager it also appears simply as “HID-compliant mouse”.I have already tried multiple reinstalls of Razer Synapse and the mouse drivers, but it still shows up the same way in Device Manager. When I try to register the mouse, the system cannot find it by serial number. I’m not sure whether I should post the serial number here, but I can provide all the necessary details privately if needed.Could you please help me resolve this issue?Thank you.

I have had the Iskur V2 for just a few months and it creaks like crazy any time I move no matter the direction. I have tried applying lubricant to the cylinder but it does sound like it coming from the base plate. Any ideas of how to fix? 

Hello,I recently purchased a Razer BlackShark V2 headset, but I inadvertently threw away the box containing the activation code for the 7.1 Surround Sound. Is it possible for you to send it to me again? I have already registered the product on my account.Thank you in advance,Maxime Robin

I have tried to submit a ticket, the answer was to ask here or to keep checking back as they do not stock them. Does anyone know where I can find a replacement? 

Hi, anyone who can help on changing my phone number associated with Razer? I lost my phone number a long time ago but I still can access my email. i recently purchase gold coins and not knowing i needed 2FA to proceed. i can provide the cannot access full number and some identifications regarding the legitimacy of my identity and can provide receipt of purchase.

I bought razer card worth 5000 pesos and send the code to a friend for her to use it. Send informed me that when she encoded the code, it's been used. How I will know who used it? Do we have a system to back track it? Thank you for your support

Hello Razer Team,I’m looking for help resolving an account issue with my Razer Creator Program membership.On October 15, 2026, I received an official email welcoming me to the Razer Content Creator Program as a Titan member. However, when I sign in to Creator Hub using Sign in with Apple, the dashboard still shows the initial onboarding process and asks me to connect my social accounts and wait for verification.When I try to connect my TikTok profile, I receive a message saying that it is already associated with another account. The account I can currently access does not appear to recognize my approved membership.I originally signed in using Apple’s Hide My Email feature. I have identified the private relay address used for my original sign-in, and my approval email was sent to that address. Despite this, I cannot access the account that appears to hold my approval.My existing support case number is 261010-000576. I have contacted support by email and previously received a response fr

When I first got the keyboard for Christmas in 2022, the keyboard worked perfectly fine with the Razer Synapse software, as it should since I had already paid £100+ for this on Amazon. However after about a month or so I began to notice that sometimes the RGB that I had set up switched to default settings randomly during games. I have a feeling this may be to do with the fact I mostly play fullscreen but I’m unsure. In addition, the keyboard has also started randomly acting up whenever I play a game like Fortnite, where as soon as I load into a game the keyboard has a massive 3-5 second delay on every single keystroke, even the Esc key! I have no idea why it’s doing this and I’m not sure if it’s because I have damaged it or not as there is no clear way of telling, the only things it could be is that the USB cable is faulty or the software needs re-installing, in which I don’t want to try unless absolutely necessary because it looks like a complete headache if I’m being honest. Just so

I've had a Razer Blade 15 2021 adv RZ09-0367 for two years now. Most of the time it worked fine. Until it didn't. A few months ago I started getting BSODs with the WHEA_UNCORRECTABLE_ERROR. Over time, the error became more and more frequent, until it always happened right after boot and login. Sometimes the system would reboot into the BIOS. To get it to boot into Windows, I had to shut it down completely (press the power button for a few seconds). When the system crashed, the event viewer logged a critical error with source kernel power. I've always run my laptop on the original power adapter and connected a second monitor via the USB-C port.What little I could find on the internet about the WHEA UNCORRECTABLE ERROR was that it usually refers to a hardware error. After a few obvious checks (RAM, hard disk, etc.) that didn't point to a faulty component, I reinstalled Windows. This did the trick: the system ran smoothly for two weeks without any BSODs! The only other change I made was t

Help Please. I am able to connect by bluetooth and the doggle from MacOS to Kraken Kitty v3 pro. However, I want is the kitty with chroma lights. I can’t seem to have the razor apps or apple to recognize my headset and i get [ No compatible devices detected. Please connect a Razor Chroma device or enable “Chroma-connect” in supported third-party device software. ]

Hello, my email [removed by moderator] .my telegram (hinatashoe2) I encountered a problem when buying headphones, my serial number was registered, I printed the headphones after purchase yesterday, October 19th, what should I do? I can't register the device and I can't turn on 7.1 because I can't register the headphones, please help me (I'll be grateful (I bought the headphones from an online store)

I am unable to use my Tartatus Pro key functions. It says here “This mapping requires Razer Synapse” but I already have Razer Synapse? The application says I am using Razer Synapse now. Please clarify what is going on and what to do. Thanks

So I finally saved enough where I'm comfortable spending some money on myself so I went to the page to buy the earbuds but they're out of stock. will they ever be in stock again?