Razer Support

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

My chair will lower on its own. It’s out of warranty but I would buy a replacement. Is the part for sale? Thanks

my razer basilisk v3 x hyperspeed mouse suddenly started moving slowly down on it's own on my screen, I'm unable to move it anymore myself. The button for changing DPI doesn’t do so, but only keeps changing the scollwheel color. Troubleshooting done on PC where i have used this same mouse for over a year:Reset by pressing left+right button and scroll wheel.  Reinstall all razer software to the latest version Clean all mouse surface and sensor tried putting the USB receiver in different USB ports.  Changed mouse battery to new one tried using the mouse on a different system (laptop) without razer software installedAll of the above were done and the problem is exactly the same. I connected another razer mouse (basilisk x hyperspeed v1, no color wheel, functioning correctly on the laptop for maybe 2 years) into my PC and there’s no such issue at all. So we can eliminate the PC or laptop being the proble

I have a problem with my Razer ID: Wengebookhit329 account.I lost access to my Authenticator app and I used all my backup codes.Now I cannot log in to my account or complete purchases.Please reset the 2-Step Verification (2FA) for my account.My email is: Thank you.

Request assistance if you haven't set up an authenticator app or can't access your Razer ID backup codes.

Dear Razer Insiders,My Razer Nari Ultimate headset has the following issue: the left side of the headset often produces no sound. If I carefully adjust the volume knob up and down, the sound eventually comes back on the left side, but only after a lot of crackling. I have to move the knob very gently back and forth (increasing and decreasing the volume) to restore sound on the left side when it drops out.What’s the best way to fix this?

Good afternoon,I have a Razer Wolverine V3 Tournament 8K Edition PC and I'm trying to make some changes in Synapse 4, but every time I turn off the PC and turn it back on, I have to reconfigure the controller buttons again. How do I solve this situation?

I have bought today Blackshark v2 x. When i am plugging headset in, one side doesn’t work, while the other side and micro are working. This headphones has 3.5 mm analog connections. Have u guys andy ideas what can i do?

I tryed synapse 3 and 4. Restarting my pc. Check device manager (human interface, Mice and other devices.It does not show any razer mouses. I tryed to give my S/N code but it only shows for me its out of warranty. its not finding the razer mouse. i have 2 codes on the box. S/N  (removed for security purposes)EAN: (removed for security purposes) 1 codes on the mouse.S/N (removed for security purposes)I have black glides too. instead of white. Can anyone help me to tell me i have a real razer? when its not showing up.  

This seems to be an issue that has gone on for many years for many people. Why has this issue not been resolved? I just purchased a brand new Tartarus V2 thinking my previous one was dying from constant use but the issue persists. I have tried many of the suggestions from previous threads to fix this issue and none of them have fixed it. What can be done to fix this issue? I am tired of all the issues it’s causing me for my online gaming and it’s making me wonder if I need to go with another brand product.

Last night I used my controller on my regular Xbox, but the next day when I plugged it in it wouldn't turn on at all. I tried it with another cable and it still wouldn't turn on. It hasn't been dropped from any height. It hasn't gotten wet enough to cause a short circuit, so what could I do to get it working? (I haven't had it for more than 6 months)

las teclas asiginadas o configuraciones no se guardan en mi mouse, juego en ps5 pero parece que mi Razer Basilisk V3 no guarda los perfiles aunque los ponga en la memoria integrada, alguien me puede ayudar por favor🙏🏼

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I recently purchased a Razer Gold card, but the scratch area was damaged and the PIN is unreadable/invalid when I try to redeem it.Here are my details:• Clear photo of the back showing the damaged scratch area• Clear photo of the receipt proving purchase• Card serial number (bottom of the card): 6363 1031 2403 9217 207Please help me verify the card and recover the correct PIN or assist with redemption.Thank you.

so it suddly just stopped working i reinstaled the driver but still doesnt work and tried diffrent usb ports that i know work. the weird thing is i tried it on other pc’s and than it does work normaly so i dont get how it just doesnt work on my pc. the other pc’s dont have the driver but just uninstaling it and trying it than on mine also did not work. is there anything else i can do? 

I bought Razer Hammerhead V3 use Dac type C connect on PC, when play games, steam group chat, discord etc. It cant over 44 volume level, if i set over 44/ go window sound test, everytine the device will disconnect/remove, and then reconnect again. May i know what the problem?? I had tried front casing type c slot and behind motherboard type c slot. Same issue. Cant found solution how to fix it.

My Razer Blade 14 is about two weeks old.I’ve had consistent issues now (once every few days) of my laptop screen saying ‘your laptop has encountered a problem and needs to restart’, before immediately restarting like nothing ever happened. I’ve no idea what’s causing it, I’ve barely used it, haven’t been on any dodgy websites or anything like that and can’t see anything on ‘event viewer’ in Task Manager. After forking out £1600, it’s pretty disappointing. I got a premium product because I thought it would be reliable, it’s been anything but lol… Never had any issues like this with my Mac and I had that for 11 years. Can I fix this myself? if so, how? Can Razer fix this for me? If not, do I just send it back and get another? Thanks,Rich

Hello,I purchased a Razer Hanbo 240mm today without realizing it does not come with an adapter bracket for AM5 sockets. I have tried to submit a ticket through traditional means, but I am stuck on“Product is covered under Razer’s Limited Warranty. Click "Submit" to continue.” The submit button does not work. I’ve tried different browsers and logging in out out of my account. Thank you, Evan.

I’ve been trying to get support on getting a AM5 upgrade kit for my Hanbo AIO but the get support link is broken and when I try and use the chat function, the bot is zero help, is there anyway I can just email support directly or just get in contact with someone?

Since this happened I cannot hear 360 anymore, I just hear mono audio, and the quality its horrible, but I cannot change it because the headsets do not appear on the app for me to edit, it just says on my devices “NO DEVICE FOUND”. Also the press button on the headsets only changes the mode when Im listening to music on Spotify.

I have been playing with this headset for a few hours after abandoning it for years. After I stopped playing and went to charge it, I think it was red for 1 second and then just started blinking green. After that, I played more, and when I went to charge it, it was still blinking green. People said to put it into factory mode, and I tried, but no voice ever said anything, and I have no clue what to do.

I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despit

Having rebuilt my PC with a New SSD Drive and reinstalled all software - on installing Synapse 4 my Razer Huntsman Left CTRL key acts as CTRL+ESC and opens the windows Menu or drops me out of games when in games.This does not occuir when Synapse is disabled or uninstalled. Reset keyboard - same issus. Clean installed of Synapse - same issue change of USB Ports - Same issueI am unable to install Synapse 3 as the software from the website wants only to install version 4

Hi there,The notifications from synapse have started to lack the name of the dial function when cycling through modes. The notification used to call out the name of the selected function when clicking the command dial.Now it just displaysCommand Dial.Razer BlackWidow V4 Pro I have tried re-installing synapse (v4.0.86.2506120909) and the problem still persists.  Is there a way to revert to the previous behaviour?