Razer Support

i turn on the pc and saw my surround sound logged out i inter my password the app opens for a second and then it send me back to the login pagei saw someone had the same problem 2 years age but it no one had a solutiondoes any one know how to fix it ?

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email. However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

I’ve just got the BlackShark V3 X Hyperspeed today, I’ve set up the headphones by gaining the 7.1 surround sound and checked if everything was connected. Then I played a video and everything just sound muffled with low quality sound plus it shows up in the settings as speakers and not headphones. I have done a disk clean and reinstalled razer synapse and nothing has worked. 

I've discovered another issue with the Razer Wolverine V3 Pro controller.(2025 latest firmware)   When the Wolverine V3 Pro is powered off and charging with the official charging cable (Razer logo illuminated yellow), the charging speed is extremely slow. It appears to take over 12 hours to fully charge. However, when the Wolverine V3 Pro is powered on and charging, it charges quickly, within 3 hours. when I charge while playing games with my Wolverine V3 Pro, it quickly gets fully charged in 3 hours. If I charge it while the controller is powered off, it probably takes more than 12 hours.I tested the charging by connecting it to a desktop computer. This issue was not present with the 2024 firmware but has appeared since the 2025 firmware update.With the 24-year firmware, it would charge within 3 hours even when the power was turned off. i request a firmware update to resolve this problem.

I am experiencing a "Secure Boot Violation" error on my Razer Blade 15 Advanced Model (Early 2021). I would like to resolve this while keeping Secure Boot enabled, but I am stuck with the following issues:1. The Issue: I get a red warning screen saying "Secure Boot Violation" upon startup. In the Event Viewer, the following error is logged: "Updated Secure Boot state is available for this device, but the firmware has not yet applied it." (Device: RZ09-0367, BIOS Version: 1.03)2. BIOS Limitations: I have set a Supervisor Password to access advanced settings, but I still cannot find any option to "Restore Factory Keys" or "Reset to Setup Mode" under the Secure Boot menu. There is no option to change the Secure Boot Mode from [Standard] to [Custom] either.3. Firmware Availability: I checked the Razer support site, but the recent Secure Boot vulnerability patch (SB 2023-001) only seems to support 2022 model

Hello,Sorry first for my English (I’m french!).I use Ubuntu 22.04.3 LTS.I began remapping razer tatarus V2 with imput remapper., a GUI for device specific key mappings .This package contains the UI to configure the mappings.I succed  mapping some keys, but it doesn’t last long. Keys are no longer correct on a new session, or even after having map another touch.Is there somebody using razer tatarus V2 with Ubuntu 22.04.3 LTS ?How did you remap?Thanks for any help.

All of sudden my dongle wont connect or be found on my pc. I tried things like re install apps, hard reset my mouse etc. I know its the dongle because my mouse works when i plug it with a usb c cable to my pc. As far as i see, there is no fix for this and the dongle is broken, or is there a fix?its a shame. Paid a lot for this mouse, and the main feature is broken…. 

I have been using this mouse for about 5 months, but recently the scroll wheel has developed several issues. Sometimes it does not respond properly, and there is noticeable resistance or a catching sensation when scrolling. In addition, the mouse’s LED lighting is also malfunctioning and occasionally keeps flashing continuously. I have already reinstalled the drivers and checked all related settings, but the issues still persist. I would like to request warranty service for this product.

I have a Razer Blackshark V2 Pro model # RZ04-0453 that I cannot locate the USB receiver for.  Is it possible to order a replacement USB dongle?  The USB receiver model # is RC30-0453.

Hello I’m looking for replacement mic for my Barracuda X Chroma white mic can’t seem to find actual part anywhere

I bought the cinnamonroll headset (so cute!) But I can't find my code for overwatch! Where should I look? Or did I miss the promotion? I want the kiriko skin so bad!! ♡

Hi, I would like to check the status of my order. [removed by moderator] , but the order does not appear in my account. Could you please help check? Thank you.

Hello so I was putting money on my account and I kinda put too much on it so I was wondering how I can get back the rest of it

The cable has a fake, I was wondering if the warranty still covers it, after 1 year 2 months

I am in need of a replacement for the part of the chair that you sit on, the cover is cracking and pealing off due to use.  

hello i bought huntsman v3 pro full keyboard. after plugging it in and opening synapse i see the keyboard , LED is on , windows instaled drivers , i see it in device manager , but the keyboard has no input . none. what ever i press nothing works , i tried every method i found on google but nothing worked for me .  as i sayd i see the keyboard in synapse , i can modify it , set it up with profiles . but no input

My Blackwidow v4 low profile hyperspeed when I use it in my wireless mode, it is not charging.Following is the situation, my keyboard shows me that it is low in battery. I plug in my cable that linked to the PC to the keyboard and used for a while, it will show that the battery is 100% full. However, when I take out the cable from my keyboard, my PC will pop out a low battery icon and they battery life will be shown as 1% and charging. I tried updating my  firmware, and it updater shows me my keyboard using the latest firmware. Can someone please advice on how should I proceed with this problem. I usedd the original razer USB cable for charging the keyboardd.

I lost access to my authenticator app and I do not have my backup codes. I need a 2FA reset for my Razer ID account.

I have had my razer blackshark v2 pro headset for years and it has worked well until recently. Whenever I press the mute button on the headset, it turns the microphone volume to 0 in razer synapse and windows settings. The problem is when I unmute it, it toggles the microphone back on, but keeps the microphone volume at 0 and I have to manually turn it back up. I believe it could be an issue with razer synapse or a recent windows update because when I force close synapse through task manager, the headset works fine, but that causes other annoying issues with things like my mouse and keyboard. If anyone knows how to fix this issue, please let me know.

I just got my blackshark headset yesterday, the headset does work wired but when i tried to use it wirelessly, i hold the power button and it wont even turn on I had on charging all night, and i have updated both the headset and the dongle to 1.7.0, and it still doesn't turn on  wirelessly, i think the power button does nothing. everything else works, but not the button

I've been playing around with this sound for a while now, but when I bought the headphones, I forgot about their existence and stupidly threw away the box. If there's an option to play without the product number, I can provide proof that I have these headphones.

I’m trying to perform a clean install of windows 11 on my Razer Blade Stealth 13” (2020) | RZ09-0327. The NVMe does not appear as a partition to install on when booting from my flash drive. I’ve tried using the RAT drivers on intel’s website, but somehow still no comparable drivers are detected.

I’ve had the Thunderbolt 4 Dock for several years. I held onto MacOS Ventura for as long as I could. I just updated to Sonoma. Now, the chroma lights no longer display, one of the USB ports won’t fully mount devices, and the audio output no longer shows up in System Settings. Any Ideas? Thanks!

My Barracuda X (2022) can connect to my phone via BT. But Razer Audio App didnt detect my Barracuda X.Im using Realme GT6. I’ve installed and uninstalled the Audio app and restart my phone, but Audio App still didnt detect my headphone. My Barracuda X working fine except it cant connect to Audio App, thats my only problem. Send help pls.  😫

On my windows machine it works correctly after installing Synapse and updating the firmware, but it still is not working on mac since it’s not in the supported devices for mac 🤷‍♂️It also happen all of a sudden, no clear reason as to why.any solution to this?