Razer Support

Bought a Razer BlackShark V2 X headset in February last year, and it was working perfectly fine at first. But recently I’ve started facing some serious issues.The microphone is barely picking up my voice (sometimes not working at all), and the sound quality has noticeably dropped audio feels unclear and distorted during gaming and calls and nose suppression ain't working I’ve already tried basic troubleshooting:• Checked different devices• Reinstalled audio drivers• Tested different ports• Adjusted sound settingsBut the issue still persists.

So I have a very weird situation.I recently bought the Razer Barracuda headset (not Pro or X) and Synapse refuses to find them. I can connect the headphones to the PC no problem, with cable and without, but to the Synapse app it’s like they don’t exist.I updated Synapse to the newest version, restarted my PC multiple times, connected headset with cable and without in different ports, tried installing and using the drives that are meant for the headset (they didn’t recognize the headset either) and also tried connecting the headset to the mobile app (didn’t connect to the app but connected to the phone). NOTHING WORKS.And to add to the issue of the headphones being practically invisible to the Razer apps and drives, I can’t register it as a device on my profile either.I tried searching for fixes online and all I see is support telling people with similar issues to do the things I already

My Razer gold card was redeemed last year by an razer gold insider how can I get my 200 dollar back please 

Hi Razer Support, So I am using a wireless Razer DeathAdder V2 X Hyperspeed since 2023 and it was working fine until yesterday , since the mouse started failing and had connect and immediate disconnect sounds on my Asus laptop with either using 2.4GHz or the bluetooth mode. What I ‘ve tried  so far and according to the internet arethe following: Restart my laptop  Remove the tongle, changing usb ports  Uninstall in the Task Manager (Windows lapotp) the USB ROOT HUB and restart  Check in other PCs/laptops whether it works and it does not  Downloaded the drivers again (Synapse 4)  Even old school by blowing the dust inside the tongle I suspect and random drivers update but since it does not work in other PC/laptop., but I am thinking that it’s a dongle failure. The SN is 632221H22504836. Please tell me what do you thin and if there are more things to try. Kind regards 

 I am experiencing a "Secure Boot Violation" error on my Razer Blade 15 Advanced Model (Early 2021). I would like to resolve this while keeping Secure Boot enabled, but I am stuck with the following issues:1. The Issue: I get a red warning screen saying "Secure Boot Violation" upon startup. In the Event Viewer, the following error is logged: "Updated Secure Boot state is available for this device, but the firmware has not yet applied it." (Device: RZ09-0367, BIOS Version: 1.03)2. BIOS Limitations: I have set a Supervisor Password to access advanced settings, but I still cannot find any option to "Restore Factory Keys" or "Reset to Setup Mode" under the Secure Boot menu. There is no option to change the Secure Boot Mode from [Standard] to [Custom] either.3. Firmware Availability: I checked the Razer support site, but the recent Secure Boot vulnerability patch (SB 2023-001) only seems to support 20

The noise goes away when the LEDs are disabled and increases in intensity the brighter the LEDs get. I’ve tried the suggested ideas such as making sure it’s connected to the computer directly, enabled and disabled all the Chroma stuff, all software and firmware updates are applied. It is almost like a squealing capacitor. I’ve seen multiple reports of this problem but never a solution posted. I just bought the keyboard and want to keep it, but I can’t use it like this. Any other suggestions? Do you just live with it?

Hello guys i bought my headphones 6 months ago it works perfect until today i play cs go on 70% volume and suddenly in mid game right earcup stops working idk why, i tried everything idk if it is hardware or what can you guys give me some solutions maybe it can repair it idk ty

Hello, I bought a Razer Kraken v3 headset today. However, none of the EQ or sound effects in Razer Synapse 4 are working. I'm looking for your suggestions on how to fix this.

"As the title says, my Razer Naga Pro just stopped working. It doesn't light up at all. I've let the battery drain and plugged it in, and it blinked red for a few seconds and then went black again. Do you think my mouse is dead, or is it something else?"

Hello I need replacement parts for the base and the gas lift cylinder and I am out of warranty. Bought the chair in 2022.

I DIDNT WORK AFTER FEW YEARS OF USE IDK WHY

Does anyone know where to get a replacement dongle for the Razer Barracuda X RC30-03801?

Hello Razer Support Team,I own a Razer Kraken V2 headset, and unfortunately the microphone has stopped working. The rest of the headset is still in good condition.I wanted to ask if it is possible to purchase a replacement microphone separately, or if there are any official repair or replacement options available.Please let me know if you need any additional information from my side, such as the serial number or proof of purchase.Thank you for your time and assistance.

Hi, My old charger died and need new one but the store is out of stock this 230W chargers.. Anyone know when they are again available? https://www.razer.com/gaming-pc-accessories/Razer-230W-Power-Adapter/RC30-02480100-B3U1 Thank you for answers!

hi all i have a v3 pro and this is the 2nd mouse i bought where the scroll click has stopped working. I tried all options that are listed online. 2.4 bt switch etc

Hi, How do i change my email if i no longer have access to the email registered to my account?

Hello! I've been using razer products for a while now to be honest, but recently i have not been able to use the synapse app. It will attempt to open but then immediately close, and i am unable to change any of my settings due to this, i have tried uninstalling and reinstalling synapse but this has not helped, is there any other solutions?

Dear Razer Support Team,I hope this message finds you well. I recently purchased and registered a Razer DeathAdder V4 Pro - Wireless Esports Gaming Mouse (EU Packaging), Serial Number: PM2525H35000609, and while the mouse functions perfectly, I have noticed that the scroll wheel has developed a persistent squeaking noise.At first, I assumed it might be dust or dirt, but the issue has persisted over the months despite careful cleaning. This squeaking is quite noticeable and distracting during use, and I am concerned about the long-term impact on the mouse’s performance.Could you please advise on possible solutions or whether this might be covered under warranty? I have kept my proof of purchase and registration confirmation from 09/09/2025, as requested.Thank you very much for your assistance.

The microphone does not work i have bought it in 02 Dezember 2024 and i am looking for a repair or new product. Can you plz help me [removed by moderator] [removed by moderator] [removed by moderator]

Why does it say my email address is incorrect when it's the one I ordered from?

How can I get a refund because I made a mistake?

I recently bought myself a Razer Viper V3 Hyperspeed wireless mouse, and I noticed that when inputting a battery, the battery life through Razer Synapse reads 50% battery remaining. The batteries are brand new and are not used, and I dont understand why.

With the announcement of the expiry of the Secure Boot certificates in 2026.https://support.microsoft.com/en-us/topic/windows-secure-boot-certificate-expiration-and-ca-updates-7ff40d33-95dc-4c3c-8725-a9b95457578eWhen will updated Firmware be released for our devices?I have a 2021 Razer Blade 17” which hasn’t been offered a single update to anything since the year it was released.I’m just wanting to check an update will be released to allow me to continue using this device with secure boot.

So I bought Blackshark V2 X from a local marketplace. The headphones came in what seems to be a legit package/box, pretty much it’s just a legit thing. But I got a catch with registering them, because it seems that they are already registered.

Running new Synapse 4, profile remaps some of the thumb buttons on my mouse (Basilisk Ultimate) to keyboard buttons like numbers, etc. which only work while Synapse is NOT running. While Synapse is running they seem to be captured or something. This is annoying when I want to control the lighting, but can’t have Synapse running if I want the button mapping to work. Looking for a solution so that remapped key presses function properly while Synapse 4 is running.