Razer Support

I just bought a Razer Basilisk V3 Pro and did a lot of research into what the mouse was capable of and figured it would fit my needs perfectly, as I wanted a mouse for both gaming and personal projects. The RGB looked stunning and it was within my budget. I’ve had my iMac since 2021 and it is currently running with Intel i9 Sequoia OS 15.5. I figured it would offer standard support for programs I wanted to use. I’m a bit disappointed that I paid $159 to receive this mouse and then I learned the hard way that Razer’s Synapse software does not offer the same customization for iMacs as PC users get?? When originally doing my research I saw that Mac was supported and assumed that included all Macs. I actually want to be able to use the customization that I basically paid for.Is there anytime soon this can and will be improved? I understand the Apple M1 chips are the latest and greatest upgrade, but words cannot express my frustrations and confusion as to why Intel Macs are not getting supp

My Razer Deathadder essential mouse is already registered i bought it of Ebay is there any chance i can register it in my name

Hello! I’ve got my headset a day ago, and when i try to register it on razer id it says that this product has been already registered. I can write down my serial number of the product, and send proofs of the fact that i actually bought it if needed.

I've been using Serien V3 Mini for around a year without problems, today it just doesn't work, when I turn on the pc the indicator lights up for a second and goes out, device manager marks it as unknown and can't fetch drivers for it. I've tried restarting, uninstalling drivers, uninstalling synapse, using the driver cleaner recommended for similar issues, nothing seems to work.

Hi,I get a high pitched whine in the right ear of my barracuda headset while connected via the dongle.  If I connect via an audio cable, i don't get the whine. It started a couple of days ago.I’ve tried updating firmware, but I cant seem to find a firmware for my headset: RZ04-03801.  I tried RZ04-03800, as it was close, but it didn't seem to detect my headset.I’ve isolated it to the dongle - with dongle in, I get the whine, without I don't get a whine.  If I set volume to zero, on both the headset and the PC, the whine is still present.  But as soon as I disconnect the dongle it goes away.Any advice, or things to try? 

I have gone through the install process for all three of the most recent firmware updates, have confirmed that my bios and other systems are up to date, but Synapse still tells me that I need to update my bios and the version detector is in constant overdrive.  I need help or I’m going to throw this brick under a door to hold it open since that’s about what this hunk of garbage is worth. 

I have a RAZER DEATHADDER ESSENTIAL - ERGONOMIC WIRED GAMING MOUSE. the problem is that when i scroll up or down,sometimes it works normally but other times the scroll takes several seconds,like i scroll downwards buthe scroll gets registered after a few seconds. Please HELP

New Razer Viper v4 pro, not charging past 65%, latest firmware v1.04.01_r1, pluged directly into motherboard. Just wont go over %65. Tried reseting the mouse via holding different buttons. Wont go over %65 in both desktop and Web Synapse 

Case REMOVEDReturn label requested.  Return deposit paid.  Razer have sent return label to the repairer but how do I return the laptop to be repaired without knowing where to send the laptop to.  Being ghosted by support. It has been six days since the repair label was created but Razer will not send it to me.  How do you get help?

I bought a card within three the card what used and not me what’s going on (*Photo removed by moderator)

I have a razer atheris stormtrooper edition. Model: RC30-021702. My wife has lost the dongle. I can no longer use the usb receiver to connect the mouse that way. I can no longer Bluetooth the mouse. I’ve tried putting the mouse in Bluetooth mode with the two side buttons and the DPI button with a blinking blue light once that action is completed.  I also cannot update the firmware if there is one with out the dongle.   

When you enter the serial number, the product number appears automatically, but it is different from the product number printed on the package.It is frustrating that they use AI for customer support here and there is no direct 1:1 inquiry option.Help me!!!

I buy a Razer card yesterday. I try to redeem it last night but the WiFi I was using went off. When I get back online I try to redeem it several times without number it won't redeem. I really would love to know what the problem is. 

I buy a Razer card yesterday. I try to redeem it last night but the WiFi I was using went off. When I get back online I try to redeem it several times without number it won't redeem. I really would love to know what the problem is. 

Hi all,I seem to be having a problem with the platform connection in Cortex, specifically with Xbox. I can bookmark the platform in My Library, but Launch and Quit are not available and show as “Not Installed”, which is obviously not correct as it works on the bookmark section. Please assist

I’ve been using a tartarus v2 pro gamepad for a while to play WoW and the joystick stopped working a few days ago. All the other keys work but the joystick has no inputs in game. I tried other games and also tried updating windows and my firmware. Still no joystick input. Is there a fix for this issue? I bought a second tartarus gamepad thinking it was a malfunction with the actual gamepad, but the second one has the same problem- no joystick input. Help appreciated. 

I put the wrong address for my item and want to know what will happen if the person doesn’t sign for it. Will it be returned to Razer or will it be subject to the mail carrier which in this case is FedEx?

Hello, i just bought a Razer Wireless Control Pod and if changing the standard audio source from Creative Sound Blaster AE9 to Voicemeeter (as standard audio source) , no volume change is working anymore and i need Voicemeeter to be set as standard for my running apps. When turning the volume wheel i can see it visually changing in windows volume-bar but the volume itself is not changing. When Synapse 4 isn´t running, the volume change of Sound Blaster AE9 (set as standard) is working without problems with Wireless Control Pod but thats not what i need. If this issue isn´t being solved within one week, i´ll send the Wireless Control Pod back where i bought, because i can´t use the item it for my needs. I´m running latest Windows 11 and latest Synapse 4. Thank you so far Kind regards,Mario

Hi everyone,I’m hoping someone in the community can help me.I have a Razer Blade 15 (Model: RZ09-02385). My laptop’s internal display stopped working, and after inspection, the technician determined that the LCD/eDP display ribbon cable is damaged (the ribbon connecting the motherboard to the display).The biggest problem is that I can’t find a replacement cable anywhere. I’ve searched local markets, contacted multiple laptop parts suppliers, and searched online, but the exact ribbon cable seems impossible to find.I have a few questions:Has anyone experienced the same issue with this model? Does anyone know the part number for this display ribbon cable? Is the ribbon cable shared across other Razer Blade 15 models, or is it unique to the RZ09-02385? Does anyone know where I can buy this cable, or have a used one available for sale?The cable has a large white barcode sticker on it, if that helps identify it.Any advice, compatible part numbers, or supplier recommendations would be greatly

 Razer BlackShark V3 Pro – Random Audio Cut (Chat Endpoint Investigation)Issue Description Audio randomly cuts out during gameplay (mostly CS2). The headset remains powered on. There is no disconnect/reconnect sound. Windows does not show the device as disconnected. I must power cycle the headset to restore sound. Gameplay recording still captures both game and Discord audio even when I cannot hear anything from the headset. Key Observations When audio cuts out: Windows still shows the device as active. No USB disconnect event occurs. No RF disconnect sound is heard. Recorded clips still contain full game + Discord audio. ➜ This confirms the PC audio stream is still active. The issue appears more frequently when using: BlackShark V3 Pro – Chat endpoint for Discord. When switching Discord output to: BlackShark V3 Pro – Game The audio becomes: Noticeably louder More stable No random cut so far When disabling and re-enabling: THX

Hello everyone,I am having an issue with my Razer DeathAdder V2 (RZ01-03221), and I believe the firmware has become corrupted.The mouse is completely unresponsive: it does not light up, the RGB does not turn on, and the cursor does not move. Windows no longer detects it as a mouse. Instead, it appears as a removable USB drive called "CRP DISABLD", containing a single file named firmware.bin.Before this happened, I accidentally pressed an unknown combination of buttons on the mouse. After restarting my PC, Windows repeatedly played the USB connect/disconnect sound, and eventually the mouse entered this state.I have already tried connecting it to different USB ports and even to another computer, but the result is always the same: it only appears as the CRP DISABLD drive.Does anyone know if there is a way to recover or reflash the firmware for this model? Is there an official recovery tool or firmware package that can restore the mouse?Any help or guidance would be greatly appreciated. Th

Hello i have problem with My Blackshark V3pro bluetooth , which it is in Pairing mode ,bluelight blinking fine but it won’t show the device name to connect with it after all I had tried many times to reset or restart the headset update system , It wont show the product name to pairing.If anyone know how to fix this please share the information and tips.Thanks u

Hi team, please help me to change my number because i lost it and i can’t use the 2nd verification for my top up. Help me please 

I received my Razer headphones, but the 7.1 Surround Sound activation code/card was missing from the package. Could you please help me get a replacement code so I can activate the feature?

Hi Team!!I’ve been trying to fix my razer id details but the mobile number I used to have I got no more, and I can’t change  details or update them on my account page. Can someone help me, please? :(