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42115 Threads
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PeekatchyuInsider Mini
asked in Razer Support
Razer barracuda X 2022 saying low battery when fully charged

Recently when I was using my headset, i ran out of battery. I charged it overnight and it was still saying low battery, yet I used it for the next 3 days and each time i turned it on it said “low battery” 3 times. This is very annoying and I don’t know if my headset is actually low battery or if it’s just glitching out. Anyone know how to fix this?

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5 days ago
PastelRedbytebyte865
PastelRedbytebyte865Insider Mini
asked in Razer Support
I went to register my Blackshark V2 x and it says it is already registered

My headset arrived today and I went to register to get 7.1 and when I registered it said that I had already been registered.What can I do?

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PastelRedbytebyte865
5 days ago
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TheMidgetOneInsider Mini
asked in Razer Support
Issue ordering Razer Kishi Ultra

I’m currently trying to order a Razer Kishi Ultra because of the Honkai Impact 3rd collaboration, however everytime I try to go through the checkout process it either infinitely loads the address page or infinitely loads the shipping/delivery method page and I cannot proceed past these screens.Refreshing and then proceeding, I can get to the payment screen but once I choose a payment option, it says an error occured and takes me back to my cart.I’ve been trying to order this since I received the email of the launch of the collab items on 29th August 16:48pm GMT, but I just cannot order it at all and it’s really frustrating. This is my first time trying to order something from Razer.

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5 days ago
Twisted_Oddball
Twisted_OddballInsider Mini
asked in Razer Support
Razer Inc - HIDClass - 6.2.9200.16547 Driver Keep Installing over and over

This driver has been trying to re-update and re-install over itself ever since it came out, every single day. It keeps failing with Install error - 0x80070103 but the update history  says it was successfully installed, each time. For some reason when it first came out two identical updates were issued, and this has been going on ever since, back in March i think. Windows says they can’t do anything because it is the driver vendors issue. Please help.

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5 days ago
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Nuq123Insider Mini
asked in Razer Support
Basilisk Ultimate stopped working out of nowhere

Hi guys , so my Basilisk Ultimate stopped working wirelessly after 3 perfect years.I have misplaced the box the mouse came with and the og razer cable so I can’t tell if it will work with a razer cable. But I’m pretty sure it’s the mouse or the 2.4ghz receiver at fault since it’s not working either on my pc with all driver updated or rolled back or uninstalled, nor on my laptop where I have no software related to any peripherals at all. And I used it from time to time on my laptop before without software so that’s how I know it should work. I also can’t find the right 2.4ghz receiver for my mouse so maybe you have an idea? (located in Germany)

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5 days ago
labTelemagentaauto345
labTelemagentaauto345Insider Mini
asked in Razer Support
Razer Kiyo appear as a driver

i get this cam i plugged it in and it showed up as driver called “USB VSNx” can someone help me to fix it?(my system lang is german)

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labTelemagentaauto345
5 days ago
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TerminayInsider Mini
posted in Razer Support
Problems to get my serial code from Blacksharkv2

It says in the Site that the phone tha I bought from China, its already in Use.Here is the Number ant the order at AliexpressHN2121D13404744 

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Matias_RR
5 days ago
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radioSandyTaupex077Insider Mini
asked in Razer Support
razer wolverine v3 pro and Tournament Edition

Does the Tournament edition have the interchangeable analog Stick Caps Like the pro Variant and are the included in Delivery or is it a pro Controller Feature ?

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5 days ago
aliffrazuki
aliffrazukiInsider Mini
posted in Razer Support
How do I Claim warranty in Malaysia since there is no service centre here.?

Anyone can help me. What i need to do to claim warranty for my headphone. cannot charge 

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aliffrazuki
5 days ago
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bigclamhammerInsider Mini
asked in Razer Support
wolverine tournament edition replacement thumbsticks

The left thumb stick no longer clicks down, I play a lot of call of duty and use the click down to sprint. Is there replacement sticks available? Or does anyone know of a part number? I could try to tackle the repair on my own. I love the controller and want it to live on. 

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Biffa773
5 days ago
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oldcat1401Insider Mini
asked in Razer Support
Razer Core X 120mm Fan Voltage?

I have bought Razer Core X and I want to upgrade 120mm original fan for better airflow. But I don’t know the voltage is 5V or 12V. And with 3 pin connector, will the 120mm fan run with 100% fixed power at all time?Which is the best 120mm fan I can upgrade for that Razer Core X?If anyone know about that, please let me know. I’m so appreciated!! Thanks

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5 days ago
autoEMERALDWhite103
autoEMERALDWhite103Insider Mini
asked in Razer Support
Limited Edition Mobius Kishi Ultra Skin [SOLD OUT]. Will it be available again?

I wanted to order the Razer Kishi Ultra just because of the Honkai Impact 3rd Collaboration. Now I see that the Limited Edition Mobius Kishi Ultra Skin is sold out.Will the skin ever be available in a bundle with the Razer Kishi Ultra again?

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5 days ago
Palkia88
Palkia88Insider Mini
asked in Razer Support
Razer Hyperspeed Basilisk X mouse not clicking and dragging

Yesterday my Razer devices updated and my Basilisk Hyperspeed X is not working properly now. I cannot click and drag correctly. When I try to click and drag to scroll, it doesn’t follow the mouse and only scrolls a tiny bit. I tried using a regular mouse and it works just fine, but my Razer mouse isn’t working properly on any device I plug it into. The update occurred after booting up from a shut down and I tried restarting my laptop again to fix it but it didn’t work. Is there anything I can do to fix it?

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5 days ago
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Theinvoker78Insider
asked in Razer Support
Notifications on wrong email address

Why do i still receive notifications on the old email address? i changed address in my razerid profile months ago now.

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5 days ago
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Life4U_YTInsider Mini
asked in Razer Support
Razer Deathadder v2 hyperspeed not working

My Deathadder v2 hyperspeed is not working with the 2.4ghz connection to my laptop with the dongle.It completely stopped responding to it and a green light is blinking once with intervals.Please help me out 

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5 days ago
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cccsssInsider Mini
asked in Razer Support
orochi v2 dongle keeps disconnecting

As the title says my razer oroch v2 dongle keeps disconnecting and reonnecting. The mouse does not work in the 2.4 wireless mode but works in bluetooth mode. I tried replacing batteries, updating firmware both usb and dongle, reinstalling razer synpase, tried safemode and multiple laptops.

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5 days ago
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DroppatohInsider Mini
asked in Razer Support
Macros

Hi i need help with macros in the software.When i create a macro and i use it it works, but i can’t interact no more with the rest of pc so i can’t use the mouse to go on toher apps please help

0
D
5 days ago
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headSilverChalicewire417Insider Mini
asked in Razer Support
New viper v3 pro keep disconnecting on wireless mode

Hello, i’m having some issue with my brand new Razer Viper V3 PRO. Issue: Disconnects/Stops working A LOT, OFTEN.  *Updated firmware doesn't fix it. Mouse is ~2 days old or so.

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5 days ago
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87BCEInsider Mini
asked in Razer Support
Unresponsive Joystick on Kishi V2 Pro

A few days ago I bought a Razer Edge (Wi-Fi). The left joystick does not register vertical (up and down) inputs. The firmware was updated to 2.2 within the Nexus app, and the  system update tells me that my system is up to date (Android version 12, security update June 1, 2024). I’ve searched the forum for similar problems and none of the solutions seem to make a difference (such as changing the accessibility options), The problem persists in all situations: multiple native Android games, as well as Geforce Now (opened through Nexus as well as opened through the stand-alone Geforce application). I used "Game Controller Tester" from the Google Play store (developer: POW Games UK) and every button press registers correctly, as well as every axis on the right joystick. The left joystick only registers x-axis input (left to right). Up and down do not register at all.  All directions on the D-Pad work perfectly. This suggests to me that this is an issue with the hardware itself. What would

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8
5 days ago
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Darkslide93Insider Mini
asked in Razer Support
Razer Viper V2 pro Dongle not working

Hisuddenly my razer viper v2 pro dongle is not working. do anyone have a solution? I tried pluggin direct to the motherboard and use different cable, the razer works on my viper v2 pro. so im guessing its the dongle. Razer Viper v2 proS/N : PM2221H24505280

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5 days ago
NaiNebel
NaiNebelInsider Mini
asked in Razer Support
Razer Ripsaw (not HD) Visual and Sound Glitch

As of the end of February, my Ripsaw is having both a video and audio glitch. There seems to be a ‘tracking’ error where the top 5th of the screen flashes at the bottom 5th over normal video. The sound is also very buzzy, distorted, and scratchy. The passthrough to the TV has no issues whatsoever. I’ve tried reinstalling drivers / synapse, changing cables, and verifying existing cables. Seems to be a software error revolving around a windows update, but I can’t seem to find a solution.  Video and audio sample at https://youtu.be/t7Snyh3zTKE

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directplaceHoneydew984
5 days ago
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zedrichx12Insider Mini
asked in Razer Support
Didnt receive message code with reason there was an unexpected error..

I cant receive any messages from my phone number. Need fix asap. 

0
Z
5 days ago
Suitov
SuitovInsider Mini
asked in Razer Support
Leviathan V2 X: disable startup and power-off sounds

Hello there. I need to turn off the obnoxious startup and shutdown sounds made by my Leviathan soundbar because they’re becoming an accessibilty issue. How do I do that, please? There’s no setting to be found in the software, though I can change all kinds of settings related to the lights. I’ve just confirmed drivers are up to date.Explanation: the power-up and power-down sounds, in addition to being loud compared to my device audio levels through the same soundbar, are just all-around bad for my noise sensitivity. For example, I want to use the power-saving feature that will let the speaker turn off when unused, but the sound of the device powering down after X minutes is too loud and startling to make this viable.Even an option to change the default sound effect would be helpful. Really, how is this not an option… on an audio device?

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Alphacosmos
5 days ago
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nikisztypiorInsider Mini
asked in Razer Support
My computer goes to sleep when I press any button

I have keyboard Ornata v2. When I have Razer Synapse turned on, every now and then when I click any button on the keyboard, the computer goes to sleep. the problem disappears when i turn off the software. how can i fix it

0
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5 days ago
Halaythinkvine969
Halaythinkvine969Insider Mini
asked in Razer Support
how to turn on the sound 7.1

hello, I bought headphones by hand, I wanted to activate the code for sound 7.1, but there is no code! can you tell me how else I can activate them?

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Halaythinkvine969
5 days ago

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