Razer Support

Hi I dont remember how long ago I bought the headset it was from Amazon and it didnt come with the code for the audio software and I need the code.

i meant razer seiren v2 x in the title not pro. But ive gone through all the sound settings and all of my preferred devices are set to what i want to be the output and input, nothing is playing through my headset unless my mic is unplugged, when it is plugged in it HARD LOCKS it as the output and cant hear anything at all even though me default devices are set properly. i dont know how to get back to where my arctis nova pro wireless is my output device and my razer seiren v2 x is my input. and i can see on the synapse  i will accept any and all help, ive tried everything from meticulously going through all my sound settings to doing 3 full clean installs of all razer software and programs. no guide ive seen has fixed it for me. im prayin one of yall has a solution for me that works things went 2 years without a hitch and now it seems hopelessly unfixable or the solution is way out of knowledge depth

This is the order number(Removed order number)

I was hoping to get 2 orders added to my profile so I could track them as I did not realize I was checking out as a guest. Is there a way to do this?

The Razer Deathadder V3 Pro (Smooth Touch) does not appear to work wirelessly with the Razer Atlas glass mousepad. The Razer Deathadder V3 Pro comes with a “Hyperpolling Wireless Dongle” (which is apparently different from the “Hyperspeed Dongle” used with other mice, at least according to this page https://mysupport.razer.com/app/answers/detail/a_id/20273/~/razer-deathadder-v3-pro-(smooth-touch)-%7C-rz01-046303-support-&-faqs). When using this mouse while plugged in directly to the PC, wired, it can track just fine on the Razer Atlas surface, so my mouse sensor does not appear to be having any issues. However, when I try to use the wireless dongle, it stops recognizing the mousepad and cannot seem to adjust to the Razer Atlas. I do no

Hi all, usually I don’t turn off my PC and just let it go into sleep mode. After waking it up everything is normal. As soon as I log into my account the LED’s on the Blackwidow V3 stop working. Keyboard itself is working fine.LED’s on my Razer Basilisk V3 Pro remain on so its just the keyboard.For now its only fixable by restarting the PC. Razer Synapse is currently on the Version 4.0.86.2511180837Mainboard: ASUS TUF Gaming B760 Plus If you have any idea or need more information please let me know

Hello everyone, Recently, the mouse has developed a defect with the scroll wheel. Specifically: There is a noticeable mechanical, metallic noise when scrolling slowly downwards.The noise is not present when scrolling quickly or when scrolling upwards (neither slowly nor quickly).The problem is not on the entire wheel, but let's say on 3/4 of it.  Has anyone else had the same problem? How did you solve it? I contacted the seller and they told me that this sound is normal. It seems absurd to me that a mouse that cost €160 in March 2025 has this defect.I am very disappointed. I don't think I will ever buy Razer products again if the quality is this poor.While I wait to decide on a new mouse, is there anything I can try to reduce this annoying sound? Thanks you. Best regards.

Just wanted to shout out for Razer.ScarletRouge and their awesome support with.my issue.  Offered advice and raised a support request with the relevant team for me!

Hello!In 2021 i bought Razer Iskur chair, which is by now out of the warranty, so I cannto raise a support ticket for this.  tlThe chair is tilting everywhere constantly - i cannot stabilise it. I think the wielding in the base of the chair has brok. ai  dont know if there is any other issue, or if i am mistaken.What can i do to repair this? is there any replacement part i can buy, and if so where?

I just recently got a pair of  wired Razer Kraken  headphones at the recommendation of a friend and I am not sure how I’m liking them. They are comfortable enough, the sound is fantastic but it’s so good that my game feeds back through the set and echoes for those I’m playing with. They can hear themselves, they can hear me, they can hear my keyboard and mouse, they can hear my discord pings, and they can hear my breathing no matter where/how I position the mic. How do I fix this?! 

I tried repairing the program and also tried installing an older version, but nothing helped.

its ok on phone but if i connect it to pc its very muffled and silent bass is non existent i am using the splitter cable it came along with it 

Hi I having a lot of problems with my Kaira pro, is making a lot of noise, like static, its impossible to use, how can i claim my warranty? i tried the chat but the IA cant answer me.Best regards

Hello, I bought the Razer Barracuda X last year. I started using it as soon as I connected the Type-C dongle to my desktop computer with a converter adapter, and there were no problems. However, for the past month, I haven't been able to connect using the Type-C dongle. I can connect via Bluetooth, but when I'm chatting with someone, the sound quality of background sounds drops significantly. I want to connect with the Type-C dongle again, but it's not connecting. Please help.

It dosent charge anymore, tried using different charger but still up to 1 percent only

For the past few days, nothing appears when I open the settings screen. My profiles have also disappeared. I've tried updating the firmware and reinstalling Synapse 4, but nothing has changed. Synapse detects it, sound is outputting, and the microphone is functioning. However, clicking the headset does not display anything in the settings screen.Has anyone else experienced the same issue?

So My Up Keyboard Button works fine, but when I open my Synapse 4, it stops working. When I close my Synapse, it works again, I need help.

Hiya, hope whoever reads this is having a great day. C: So I bought these new headphones around January 1st and have been experiencing this main issue for quite a few months, it has gotten to the point where I couldnt stand it anymore and actually bothered to try and get it resolved. I have done a clean reinstall of the Razer Synapse program a few times already to no avail, and other headphones we have in the house does not experience this issue;Issue/Bug: The Razer Blackshark V2 Pro (2020) I bought experiences a HEAVY increase in volume anytime I swap inbetween tabs while audio is already playing. And it gets so loud to the point where I am experiencing hearing issues a short while after. (An example is having Media Player playing some Music then clicking into a game or opening up my browser and my audio feels like it goes from 70% all the way to above 100%). This heavy volume increase only happens for 5

So today I plugged my Barracuda X (2022) into my pc using the provided cable After a pc crash I unplugged them and turned them on to connect to my phone using Bluetooth The usual blue light was green and I couldn't hear any audio even after turning up the sound and using the volume wheel When plugging back into my pc using the 3.5mm cable it was working fine No resets have helped the green light is still there and I can't hear anything in bluetooth The light usually turns green at the start goes blue flashes and goes green again

I updated the Signature edition dongle firmware along with the mouse. The mouse updated successfully but the dongle kept on failing to update. Now the dongle cannot be detected. My windows is up to date. I re-installed synapse and remove and reinstall razer drivers. Still the same issue.

Hello,My headset appears to be turned off in Synapse, but it is actually turned on, the dongle is properly connected to the PC, and the sound is working perfectly. However, I cannot use Synapse to change the audio or THX sound settings. Thank you in advance for your response. PS: I am French, so I am using a translation service. I apologize if this is unclear. 

I want to change a phone number that I no longer use and cannot change.

I my razer viper ultimate is nog charging beyond 4%. I have cleaned everthing around the dock and the mouse and still nog charging beyond 4%. But i can use the mouse multiple hours/days on this. Anything that can fix this so the red flikkering light goes away?Kay

My Naga Pro scroll wheel has a mind of its own. it use to jump or not spin, but now its just scrolls all the way up or down after some usage. i have tested this on a windows machine and a mac, bluetooth and 2.4, compressed air, and hard scrolling. Am i SOL’d or is there a solution (manual fix) that is out there that i have not found yet? at this point i’m pretty sure its a hardware issue. 

Hey guys, so my problem is that i bought a license for THX spatial audio in january this year and just yesterday everything was fine but when i booted up my pc today it told me to activate  a license again as if I never bought it. It wont even let me log into my account on the app so now I have no clue how to get it back. Anyone help?