Razer Support

Until maybe 2-3 weeks ago my dongle had been working in the included dock (even then I only just started using it there, for whatever reason just thought the usb port was a placeholder and didn’t think it could be used oops). Either way now no matter where i plug it be it into the PC (any port) or the dock it won’t stay connected. wired connection still works but this is oof. any help or steps towards a replacement dongle would be appreciated! I’ve had this since Nov 2022 so I’m definitely trying to milk as much use out of it as possible before upgrading :) (As seen on similar posts, I do have the S/N number ready)

Telefon numaram değişti eski numaraya erişimim yok ayrıca yedek kodları kaybettim mail adresime erişimim bulunmaktadır.

Had the mouse just over 2 years, dongle stopped working today. The mouse works fine when wired but the dongle is no longer recognised on my PC. Doesn’t work on any other PC either. Looking for help in possibly getting a new dongle. Any help appreciated. 

Hello, my Yahoo email linked to my Razer ID has been permanently closed and I no longer have access to it.Because of this, I cannot receive the 2-step verification code. My Razer ID username is: Dango2008 I would like to remove the old Yahoo email and change it to a new email address so I can access my account again. Please help me recover my account. Thank you.

Hello everyone, I just bought Razer Blackshark V3 X Hyperspeed and installed Razer apps. However 7.1 app doesn’t launch whatever I do. My operating system is Windows 11 and everything except that app works fine. It is really frustrating since it is an important feature which I’d like to use but can not. Is there any fix for this? Thanks.

Hello,I have a critical issue that proves a software bug in the latest firmware. I previously returned my Razer BlackShark headset under warranty because the microphone suddenly became extremely quiet after an update. Today, I received a brand new replacement headset from the warranty service. Before updating the firmware, the new headset's microphone was working perfectly fine and loud. However, as soon as I updated both the headset and the USB dongle to the latest firmware v1.3.3, the exact same issue returned: the microphone became extremely quiet again. The audio output (headphones sound) is completely fine and correct. The problem is strictly with the microphone volume drop after v1.3.3 on an AMD Ryzen system. My Windows microphone levels are at 100%, but friends still can barely hear me.  Thank you! 

I have a Razer Atheris Star Wars Stormtrooper Edition mouse. It has worked great for years, but now it suddenly skips or stops working all together for a period of time.  I have changed batteries and tried every USB port I have, and the issue persists. I tried an old mouse I had in storage (not Razer) and I don't have any issues. I just bought a new Stormtrooper mouse to replace the original because I thought it was now defective considering the other mouse worked just fine. However, this new mouse has the exact same issue right out of the box!  I am at a loss.

I’ve owned my Viper V2 Pro for years now, and I love it, but recently the wireless connection completely stopped working (wired mode still works). I updated the firmware, tried performing a hardware reset by pressing the left mouse button, right mouse button, and scroll wheel button at the same time, and I’ve tried plugging the little USB dongle directly into my motherboard instead of using the wireless extender thingy. I’ve also tested it on another PC, but nothing seems to fix the problem. Any help would be greatly appreciated.

Hello, I am trying to find a way to replace some parts for my Enki, I have loved this chair and it is still in excellent condition but the wheel base has broken and I am not able to get the cylinder out of the tilt mechanism. Is there any way to replace these parts? I would prefer not to get a completely new chair when the chair itself is great.I don’t have the serial number, my daughter loves taking labels so I assume that has been gone for a long time. I still have the Best Buy order receipt as proof if that helps. I just want to purchase replacement parts.

My ESC key and all of my F1-12 keys arent working, including my FN key and the one below ESC. I cant remember exactly when this happened but it was out of the blue and ive tried many things to fix it and tried searching for solutions many times but none work. I cannot find anything about FN keys in bios either, its bios msi 5.Nothing just seems to work ive even reset my pc

I only just recieved the controller a few hours ago, and open the first few minutes of gameplay, I have found out the the left stick randomly (and when pressed down) sets the X and Y position to 100% for a random amount of time without being able to stop it.This is making the controller practically useless. Is there anything I can do to fix it?

I've had this headset for quite some time now and I have been using it on my PC and my PS5. It has always been working perfectly until about an hour ago when I turned it off for a few minutes since I needed to do something but I kept the PC on. When I came back and turned on the headset, it did not work. I found out, that the headset is now connected via bluetooth and not the dongle. I just tested it on the PS5 and it also does not recognize the dongle. There is a faint light coming from it so I suppose it is still getting power but no matter what I do, it does not pair with my headset again. I've already reinstalled all the Razer applications and tries every USB slot on both ps5 and pc but no changes. The pairing utility also does not recognise it, therefore I cannot renew the connection between dongle and headset. I have no idea what else to do, I hope someone else had this problem and figured it out.

Hi guys! I need some help finding a replacement dongle for my Kraken V4 Wireless headset. I can’t find it anywhere after cleaning up my set up and the bluetooth in my headset cuts out after a certain amount of time. I want to get a new dongle but the only options I see are on AliExpress and EBay- but I’m scared to go through them 

I've bought a Razer Viper V3 Hyperspeed a few Months ago, was super happy about it, until about 3 weeks ago it randomly started disconnecting.It happens randomly, sometimes every few minutes or every hour or so. It makes it unuseable in competitive games for me.I've tried:- Updateing the Firmware- Reinstalling Synapse- Updateing Windows- Disconnecting my wifi Antennas on the PC- Moveing the Dongle to diffrent Ports (USB 3.2, 2.0)- Haveing a clear line of sight between Dongle and Mouse and moving it closer- Trying it on diffrent Devicesand nothing seems to work, I've read about multiple people haveing this Problem, but i don't seem to find anyone who was able to fix it.It never fell down or anything, it was just sitting on my deks waiting to be used about twice a week.I'm happy for any help.-Sim  

is there anyone who can help me update my phone number? my email is the same but i cant get 2factors because i dont have that number anymore. I've tried figuring it out and it just sends me in circles 

Merhabalar Razer blackshark v2 hyperspeed kulaklığım var. Üzerinde bulunan mikrofon kapama tuşu önceden çalışıyordu fakat şuan basınca razer synapse uygulamasında mikrofon ses almasını 0 yapıyor ve kulaklık üzerinden geri açsamda 0 kalıyor sesimi almıyor. Uygulamayı açıp yeniden 100 yapınca sesimi alıyor. Desteklerinizi rica ederim.

Hello,I was already having issues with my E and O keys a few weeks ago. Strangely enough, I was able to fix them by changing the polling rate in Synapse from 1000 Hz to 2000 Hz. Right after the May 25 Synapse update, my problem with the E and O keys started up again. After I downloaded the latest firmware, it got even worse! My E key sometimes stops working for a split second when I press it. As of today, my Shift key is also affected.I’ve already written to support, and they said they’d get back to me, but there’s not much they can do since my warranty has already expired. What I’ve noticed is that when I remove the keycap from the E key, it works without any issues… Do I really have a hardware problem, or is this actually due to the latest update?What I’ve already tried:Cleaning the keyboardFirmware updateDifferent USB portDifferent PCUninstalling SynapseHard reset of the keyboardHere’s an example of how the keyboa

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Whenever I mute my headset with the physical button, the mic gets disabled on synapse, but the volume is set to 0 as well, but when I unmute the volume is still at 0. The issue is very annoying because the only way to fix it is to go to synapse and turn the volume up again. Is this a known issue?Edit: My current synapse version is 2.6.11 and my adapter 2.3.0

Hello everyone,I'm having an issue with my Razer BlackShark V2 Pro (2023) and I'm hoping someone has experienced something similar.The headset was working perfectly until it suddenly stopped during a CS2 match. There was no firmware update, power outage, system crash, or any other event that could have caused the issue.Current symptoms:Bluetooth connection works normally and audio functions correctly. The USB dongle is detected by Windows without any issues. The headset and dongle no longer connect through the 2.4 GHz wireless mode. I have tried manually re-pairing multiple times without success. The issue is identical across multiple USB ports and on a different laptop. The headset charges normally through USB-C. When connected directly via USB cable, Windows does not detect the headset as an audio device. Razer Pairing Utility and Recovery Tool detect the dongle but do not detect the he

Hi Support Team,!--tgqphd|[]-->I am posting from this temporary backup account because I am completely locked out of my original desired username. I accidentally made a typo in the email address during registration, and the verification link expired before I could fix it.!--tgqphd|[]-->I have an active ticket open for this (Case ID: (removed for security purposes)!--tgqphd|[]-->). I was told by the online chat that if an account is not verified it is deleted, but when I went to make a new account with the correct email, the username was unavailable.I have also since physically created and now own the typoed Gmail inbox, but the system is blocking password resets and verification resends to it.!--tgqphd|[]-->I do not intend to keep this current backup account. I just want to recover my original username. Could a staff member please PM me to manually trigger a fresh verification link or push an Account Migration so I can rescue

I’m looking for a replacement mic for my Barracuda X headset but not finding it in replacement parts catalog, wondering where I can find one? Thanks.

My 2023 Iskur V2 base has broken at the base where the gas lift fits to it. It looks like there has been some metal fatigue and the weld has snapped. This has also broken the gas lift open pin on the top. Do you stock both the base and the gas lift as spare parts please?

I think I typo the phone number connected to my account. I can’t receive any OTP.