Razer Support

Subject: 7.1 Surround Sound Activation Code Issue - Razer BlackShark V2 XDear Razer Support Team,I am writing to request a new activation code for the 7.1 Surround Sound for my Razer BlackShark V2 X headset.When I tried to register my product using the serial number to receive the activation code, I received an error message stating: "This product is already registered."Here are my product details:Product Model: Razer BlackShark V2 X (RZ04-03240100) Serial Number (SN): HN2121D13404419 I want to verify if it is an authentic Razer product and obtain a functional activation code. Attached are photos of the headset, the serial number sticker, and a screenshot of the error message for your review.Thank you for your assistance, and I look forward to your response.

Dont know if my seria l number is an o or a 0 and cant contact support if i dont have my serial number, in stuck in a loop

Hi I have two Razer Wireless Mambas.  One dongle was lost, and the other just broke apart two days ago.  How do I go about replacing them?

Razer Blackshark v2 pro 2023: I am currently using synapse 4 but no settings can be made on the headset, even if I open synapse the sound is the same. thx stereo, thx spatial audio, eq, audio enhancement, mic eq none of them work but they can be changed.(My old headset razer blackshark v2 hyperspeed dongle broke so I bought this headset but the sound settings of v2 pro do not work. hyperspeed works)I downloaded synapse 3, 4 versions everything is up to date on the computer, the headset is the default device, I repaired synapse, deleted it, installed it, made settings in device manager, installed razer applications and tried but there is no solution.

Response kindly and fast, answer my problem and assist me. Great job!From Malaysia Sabah. 

I have Razer Naga Trinity | RZ01-0241, its comfortable, loads of buttons. Installation was a nightmare and a half, but eventually managed to get Razer Synapse Beta installed, after jumping through a billion hoops, including having to edit registries for windows updates … funEverything was functioning fine for awhile, until recently.I can select old macros and assign them to buttons, but when going to macro module, its empty.when trying to edit said macros, nothing shows up.I have done a clean reinstall of Synapse itself, the mouse drivers, and anything i could think of …I can create new macros, but the list of old macros is in the 100s, thanks to a bug that would replicate them any time the pc would go into sleep mode…how do i wipe the old macros from the list, so i can start fresh ? its driving me insane .. cant tell if its saved on the mouse, or the cloud, or who knows where . If i cant resolve this, gona have to leave razer because this lvl of bugs in simple software is just ridicul

Hello,I’ve been using synapse 4  since mid 2025. Back in the day I had to convert all my synapse  3 macro to, synapse 4 and they were working well since then on my naga pro v2. However yesterday, all my macro are gone and are nowhere to  be found on the synapse 4 macro  tab.I am still logged in, I still see the macro associated to my mouse  key  but the macro tab is now empty  

Hey all, I was gifted a 2021 Razer Blade Pro 2021 (RZ09-0368C). I am getting the secureboot error at boot. I found another thread about an official fix, but can’t find the instructions for that fix.  Can anyone supply instructions for this fix? Also, I suspect the CMOS may be in play due to BIOS settings not being retained. I found the battery but have been unable to figure out how to remove it. I’m also unable to find a manual with instructions for this process. I’m also hoping to get a recommendation for the proper replacement battery. Thanks everyone

I am experiencing an issue with the tactile scroll mode on my Razer Basilisk V3. When using the mouse in tactile mode, I can still hear a metal pin or component moving inside the device. Typically, there is some resistance during the first second of scrolling, but this resistance disappears shortly afterward and does not return unless I switch to free-spin mode and then back to tactile mode.Additionally, when I spin the scroll wheel quickly in tactile mode, I can hear the internal component moving so something is switching between free spin and tactile. I am on firmware version 1.0.3.0 To troubleshoot, I have already attempted the following steps without success: Factory reset the mouse Restarted Razer Synapse Rebooted my PC Tried different USB ports Updated razer Synapse I would appreciate your assistance in resolving this issue. Please let me know if further information or diagnostics are required.

My razer blade 17 recently started encountering secure boot violation and i am now only able to start it up with secure mode disabled. Because of this i cant play anymore video games which defeats the purpose of even having this laptop. Anyone has a fix for this? 

I recently bought this keyboard from best buy, and after using it for a few days it was fine. As of recently though, after anywhere from an hour to about 10 minutes of playing/usage, the keyboard will randomly stop accepting inputs and it’ll only work once I unplug and replug the keyboard. The RGB remains on while the keyboard doesn’t accept inputs. I tried uninstalling and reinstalling razer synapse, cortex, etc; along with switching polling rates to 1k and even the hall effect amount. I tried using it without any razer software, and I even returned it and got a new one of the exact same model and it still has the bug. I read that other users have this issue as well and that it’s probably from the latest firmware update, but I haven’t found anything about a fix. The razer synapse software wont let me install an older version either, since I have the new one. Will there be a fix soon? 

I’ve lost my viper v4 dongle and want to buy a new replacement but can't find in the razer store need  help please cause I hate using wired mouse and my viper mouse just paper weight at this point 

I'm trying to six the cables

Hello,I recently purchased a Razor Keyboard and for a while it was great until a new Synapse update rolled out and now my keyboard will randomly disconnect, with all the rgb lights still on and everything but I cannot use the keys and the only way to fix it was for me to unplug and replug the keyboard.

When i am playing my games, mostly rhythm so this is annoying, i have a big delay of my key when pressing it

Hi Razer Support,I’m having a recurring issue with my Razer Huntsman V3 HE Magnetic Mini 65% 8KHz.During normal use, the keyboard will randomly stop registering all keyboard inputs. When this happens, the RGB lighting remains on, so the keyboard is still receiving power, but none of the keys respond.Disconnecting and reconnecting the keyboard may temporarily restore functionality, but the same issue keeps happening again after some time. It has become frequent enough that the keyboard is no longer reliable for normal use.I have already tried the following troubleshooting steps:Updated the keyboard to the latest firmware Reduced polling rate from 8000 Hz to 1000 Hz Connected the keyboard directly to the rear motherboard USB ports Tried different rear USB ports Disabled USB power-saving settings for the relevant USB Root Hub Tested without Razer Synapse running Completely uninstalled Razer Synapse / Razer software Restarted the PC after removing the Razer softwareUnfortunately, the issue

Looked on here for help, ran the firmware updater, tried different ports, different cable, nothing seems to want to work. The mouse is just stuck in the charging stance at 52%, the mouse is possibly 2 maybe 3 months old and never had this problem before. 

it won’t send code and if i refresh the page it says too many request 

just nowHello Razer Support,I’m experiencing a serious issue with my Razer Huntsman V3 HE.Windows recognizes the keyboard as both a keyboard and an Xbox controller, but the keyboard keeps disconnecting approximately every 15 minutes. When it disconnects, the RGB lighting stays on, but the keyboard stops working and Windows no longer properly recognizes it.The only way I can get it working again is to unplug the USB cable and plug it back in.I also completely reset my PC and tested the keyboard without installing Razer Synapse, and I still have exactly the same problem. Therefore, this does not appear to be related to Synapse or any other software on my PC.It seems that other Huntsman V3 HE users are experiencing the same issue as well. This is extremely frustrating because the keyboard cannot be used reliably if it disconnects every 15 minutes and requires the USB cable to be unplugged and reconnected each time.Please investigate this issue seriously and provide a proper solution, whet

I've lost the foam windscreen/cover that sits on the tip of the detachable boom microphone for my Razer BlackShark V3 Pro headset. The microphone itself is working fine; I just need a replacement for the small foam pop filter cap.Is there any way I can get a replacement? I've checked the Razer Support website, but I couldn't find it listed separately.

Hello Razer Support,I own a Razer Viper Ultimate wireless gaming mouse, but unfortunately, the USB wireless receiver (dongle) has stopped working.I would like to know if it is possible to purchase a replacement receiver and how much it would cost.Could you please help me find a compatible replacement at a reasonable price?Thank you for your support.Best regards,Abdulrahman

My BLACKSHARK V2. PRO broke a few months ago, the band just cracked from nothing, now a can’t used, they fall from my head. Is there any replacement center in LiMA-Perú, South America??? 

Hi, I recently bought a Razer Kraken X Lite second-hand and I’m trying to get a new activation code for it.When I try to request a new activation code through Razer Support, I’m asked to register the device first, but the registration process requires proof of purchase.I’ve contacted Razer Support, but I was directed to the Reseller and Marketing Team, who told me they cannot assist with technical issues or warranty claims.I’m currently trying to obtain the original proof of purchase from the seller. Is there another way to request a new activation code, or do I need the original proof of purchase to register the headset?Any help would be appreciated. Thanks!Yes I know this was made with AI its just to make it easier for myself.

I cannot select any of my macros except the 2026 ones in this picture. The rest seem to be “squashed” above those two, however if I click on that little gap above those 2026 ones it just becomes a blank line, and choosing delete macro gives a yes/no prompt but choosing yes doesnt change anything. I uninstalled synapse 4, deleted leftover files in programdata, appdata, and program files, reinstalled, re-logged in and its still occuring. Please help I dont know how to fix.  

Hello, I need some help with my Razer Audio Mixer.In Razer Synapse 4, my Audio Mixer shows this message:“Unable to load Audio Drivers. We recommended removing and re-plugging the device.”I have already tried unplugging and reconnecting the device many times, but the problem still does not go away.At the moment, the Audio Mixer is detected in Synapse, but I cannot use it properly because of this driver error.Here is what I have already tried: Unplugging and reconnecting the Audio Mixer multiple times Restarting Synapse Restarting my PC Trying different USB ports Additional information: OS: Windows 11 Version 25H2 Razer Synapse 4 version: 4.0. [removed by moderator] USB ports tested: front and rear ports Cable connections tested: USB-A to USB-C, and USB-C to USB-C Audio Mixer firmware version: I could not find where to check this Has anyone experienced this before, or knows how to fix it?I would really appreciate any advice. Thank you.