Razer Support

Dear Razer Support / Razer Community,I am reaching out to see if anyone has found a solution for a critical issue with the Razer Naga Left-Handed Edition (Model RZ01-0341).Following a recent firmware/Synapse update, the mouse completely stopped functioning. When plugged into a PC, it is no longer recognized as a pointing device, but instead mounts as a drive named "CRP DISABLD". From what I understand, this indicates that the onboard microcontroller's firmware became corrupted during the update, putting the mouse into bootloader mode.I purchased this premium mouse in February 2023. Since it is now outside the official warranty window, I am not requesting a hardware replacement or an RMA. However, because this brick was caused directly by the official software update process rather than physical wear and tear, it would be a shame to discard a perfectly fine piece of hardware.Therefore, I would appreciate it if this ticket could be escalated to Level 2 Technical Support if necessary, to

Hey Support and Community, my Naga just “died” today. It suddenly stopped working and only got recognized as a USB-hard drive with a firmware.bin inside.As far as I’ve read from other manufacturers apparently you need to hard reset the device (press LMB+RMB+SWB while plugging in with Razer Mouses) and giving the mouse a new/working firmware.bin file.I tried the aforementioned reset but seemingly did nothing, but I'm still missing the File. Maybe you can help me out.I also made a Ticket and wrote a PM to razer.sushi.boi hoping something helps me faster. @.@ SincerelyMaxi

My Viper V3 Pro disconnects occasionally when using the original cable, and the clicks stop working every time I start my PC—only to start working again out of nowhere. Right now, the mouse clicks aren't responding at all.

I have been using my razer naga lefthanded (Model RZ01-0341) for some time now.but suddenly, after unplugging it and replugging it to my pc, it does no longer work.the pc recognizes a new usb device called “CRP DISABLD” and the “profile” led at the bottom of the mouse is shining in a white-greenish light.other than that, there is no life-sign of the mouse.razer synapse is not recognizing any device. complete reinstallation of synapse did not help either. connecting the mouse to another pc shows the same usb device. please, what do I need to do to get my mouse working again?

Hello! My Razer DeathAdder V4 Pro suddenly stopped working in both wired and wireless modes. The wireless dongle stopped lighting up, and the mouse stopped responding. Windows detects the mouse as “Razer Bootloader”. I ran the official firmware updater (v1.21.00_r1). The dongle update completed, but the mouse update reaches 100% and automatically starts over. After reconnecting the mouse as requested, the updater reports a connection error. The mouse keeps reconnecting as Razer Bootloader and never appears as a normal mouse. The device was working normally the previous day. 

Hello I have delicate problem. My new mouse Basilisk v4 pro. I am able to assign 'perfect 180' to any button but after few about minute this assigned button stop working.. Only solution is to turn off mouse and on again then its again work for minute ... Also when its stop working ... If I press same time right mouse button, and Small button on left mouse button with one of the side button AI prompt will pop in.. I know it sounds weird but that is what is happening... If i turn off mouse and then on.. AI prompt wont pop in after pressing these 3 buttons. And Perfect 180 is working... (for minute) Any ide4a what is going on?

Hallo Community,eigentlich habe ich mir gerade ein Razer Blade zugelegt, weil ich mich in die Videobearbeitung einfuchsen möchte. Das Razer Blade ist wirklich umwerfend, ich bin schwer beeindruckt - tolles Gerät !!! Jetzt scheiter`’ ich aber schon bei der Durchsicht meiner Videos, da viele in AC3 Audio vorliegen und dieses nicht abgespielt wird…!!!Ich brauche Hilfe - was kann ich machen? Oder habe ich etwas übersehen!?

  Hi, I accidentally lost my dougle for my barracuda x chroma and wanted to know if there is any way to replace it and if that's where I could get it, I'm from Argentina. 

There is a crack on the rotating part of the headset, im not too sure what to do about it.

Hello, My dog got ahold of my microphone and I was trying to order a new microphone but can not find it anywhere.

 Hello Razer Support,I purchased a brand-new Razer BlackShark V2 X from Shopee Taiwan. The box was sealed, but the product registration page says that the product has already been registered.There was also no 7.1 Surround Sound activation code inside the box.I did not register this product before. Could you please investigate this issue and help me register my headset and obtain the missing activation code?I can provide my proof of purchase and screenshots of the error.Thank you. 

Quiero cambiar el numero de telefono de mi cuenta y tengo unos nari esencial HN1851D0940213, tengo un problema con 7.1 y no me deja registrar los blackshark V3 X hyperspeed

I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despite r

I’m trying to link my discord and RazerID for rewards over on the discord server, but it keeps telling me my discord account with already linked with another RazerID than my current one

Formal Complaint Regarding Repeated Defective Razer Products and Unsatisfactory Customer SupportDear Razer Customer Relations Team,I am writing to express my serious disappointment with the quality and reliability of Razer products, as well as the lack of effective assistance I have received when trying to resolve the issues with my devices.I purchased several Razer products because I genuinely liked the brand and trusted its reputation. Unfortunately, my experience has been extremely frustrating, as I have encountered serious problems with every product mentioned below.**1. Razer Blade 14 (2022)**Less than a year after purchasing this laptop, I began experiencing serious hardware problems, initially involving the RAM and subsequently the CPU. Despite my efforts to resolve these issues, no satisfactory solution was found. The laptop has effectively become unusable, and I have been left with a very expensive device that nobody has been able to help me repair.**2. Razer headphones**I als

My keyboard randomly started flashing random keys in a random order while the rest are blacked out. It then takes no keyboard inputs, and sometimes when I press a key it lights up the rest of the keyboard green. Still with no inputs, firmware up to date, uninstalled/reinstalled drivers, unplugged and plugged in, restarted and shut down device. Nothing has worked.

My Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz will be working normally then the keys will just freeze and stop working, then start working again is there a fix to this ?

I need to change the mobile number associated with my account & its 2FA.

ارجو الإفادة  راح مني رقمي خاص لا أقدر ان اشتري شي من المحفظة ما افغل

I need to update the phone number on my account….I no longer have my old phone number.

I purchased a $150.00 Razer gold card just to get notifications that the pin was already used and I want a refund for it. Here is my proof Please investigate and get to the bottom of this 

I purchased this through Amazon and was setting it up with:Thermaltake SFX 850W PSU with ATX bracketRadeon Gigabyte RX 9070 XT 16GB When I put everything together. Fan spins slightly once, then nothing happens. Eventually when I turn it off, the fan spins slightly again.  Thought it might be the PSU, but I have another known good PSU and I get the same behavior with that. I removed the GPU and same thing happens with both PSU’s; fan spins slightly then stops. Anything else worth trying before Amazon exchange/refund? Well within exchange window.

I’m trying to re pair my mouse after the dongle broke, so I got a new one. However when I connect my mouse with the wire, the computer does not recognize it. Despite this, the lights on the mouse turn on. Last night (before I had the new dongle) I tried the trick where you have the cord pulled out slightly and it recognized the mouse for a while but it stopped working after an hour or so, and I haven’t been able to replicate it since. I don’t know if there’s anything else i can try or if i just need a new mouse.

Dear Razer Support Team,I am reaching out for technical assistance with my Razer BlackShark V3 Pro headset. The headset is experiencing a critical connectivity issue: it fails to connect or pair wirelessly via either the 2.4GHz HyperSpeed USB dongle or Bluetooth. The only way the headset currently functions or outputs audio is when it is physically connected to my PC via a wired USB cable.This headset has worked perfectly fine for about 2 years now. The issue started suddenly when the battery was dying, so I plugged the headset in via the USB wire to continue playing. While I have done this frequently in the past without any issues, this time the wireless connection completely broke after unplugging the wire and has not functioned since.When attempting to use it wirelessly, the headset will not pair with the dongle or register on Bluetooth devices, effectively rendering its wireless capabilities entirely non-functional.To resolve this, I have already thoroughly exhausted the following

When I clicked Blade 16, then clicked Buy button, it shows me an error message saying “404 Not Found”...