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Razer Support

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39025 Threads

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Mansour.blbas1
posted in Razer Support

IBAN Bank

i have one order in Greece Location... But i don't give him any suggestion when buying the money with a visa card or master card or a paypel, The next day I came to an email asking to pay through the bank and IBAN in my country that does not support such payments. Except through IBAN Bank, there is no other way to pay it, such as visa card or master or paypal? Please help me before my order is canceled.

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3 years ago
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bobmendes007
posted in Razer Support

Mouse mamba TE with problem

my mamba mouse stopped working recently, all buttons work, but the cursor does not, I tried everything, help me!

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3 years ago
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GreQonE
posted in Razer Support

Razer Kiyo AF and manual focus not working

Hi all, Today my Razer Kiyo Auto-Focus and manual focus stopped working. I have tried reinstalling drivers, synapse and such but to no avail. Please advise! Cheers, GreQonE

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3 years ago
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awesomeIcterinealley433
posted in Razer Support

razer gold pin global

I have a razer gold pin global but i don't know how i can create global wallet ?

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A
3 years ago
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gurpreet22singh
posted in Razer Support

Payment

Sir I have make a payment by credit card and amount also deducted form my account but coin haven't add in my razer id

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3 years ago
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JASPERSandyTanhead349
posted in Razer Support

A problem with Razer Wolverine TE controller

Since a few days my controller is doing some strange things with my Xbox-button and menu-button when controlling the Xbox One. They both function as one. So when I press the Xbox-button it opens the xbox-sidemenu as well as the menu that opens when pressing the menu-button. Same goes for the menu-button. It opens the same menus. Can someone help me with this? In the Razer app for this controller on the xbox I cannot program these buttons.

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3 years ago
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greatChamoiseewatch340
posted in Razer Support

A problem with my Razer Blade Stealth 13 2020

I just bought the new stealth blade 13, and I wanted it to set it up. But When I tried to it initially gave me an option to chose an operating system, which was windows 10 ( both of them were the same) but when I chose either one. It takes me to a black screen, and then back to the same menu. Has anyone encountered anything like this?

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3 years ago
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jeremy4392
posted in Razer Support

Razer Nari Wireless Sound fading in and out

My Razer Nari's have been having an issue lately where sound both crackles and fades in and out. This happens running Spotify and playing games. Same with videos on Youtube and talking to people on Discord. I have updated my audio drivers on my computer. I have also restarted the computer and headset whenever this happens and still no fix. I have also reinstalled Synapse which doesn't fix it and even run repairs. I also uninstalled and reinstalled Synapse. I have also deleted the Razer files on my program files still no fix. I have also ran a diagnostic on the audio on Windows having it trying to scan for any issues but they can never detect any. I'm at the point where it has to be a hardware issue with the headset. I need help to know if there is anything more i can do to resolve this issue or if I'm better off getting a replacement unit because I'm still under warranty. Any advice or help is much appreciated. Thank you to everyone who responds.

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3 years ago
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haifhai
posted in Razer Support

NULL

NULL

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3 years ago
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KaizTheMonster
posted in Razer Support

Razer Viper Ultimate Mercury edition Right Mouse Click does not work sometimes.

I just got a brand new Razer Viper Ultimate mercury version today, but the right click does not work sometimes. When I uninstall synapse it works just fine but when I have synapse up, it stops working randomly. Anyone else having the same problem ?

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3 years ago
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Kure28
posted in Razer Support

Authentication

So my old phone died yesterday along with my Authentication apps and backup codes, I already filed a ticket to razer gold support, does this take long?

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K
3 years ago
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EclipseJdd
posted in Razer Support

Reinstalling razer surround pro

So to start off I got a razer kraken headset about a year ago, and purchased the pro version of razer surround. since then due to other problems on my pc i had to uninstall razer surround pro. How can i get the software back, i dont have the box my headset came in

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3 years ago
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booooybooooy
posted in Razer Support

Razer Hammerhead True Wireless Charging Case NOT WORKING

Hello! so i bought this razer hammerhead true wireless from about 3 months ago and just about now, the LED lights are not turning on when i open the charging case and when i plug it into my PC or a wall outlet, the LED still doesn't turn on. i checked if it's an LED issue only but i tried charging my true wireless pods in it and it's not charging. need help in this. thanks!

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3 years ago
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bizAquaventure918
posted in Razer Support

Mamba TE lift-off range problem

Hello! I am using Mamba TE and I just updated my Synapse2.0 to 3.0. However after the update my mouse started giving me a strange lift-off range every time I turn my PC on. I used to have a lift-off range of 1/10 but now even the synapse shows it is 1/10 after booting, I can obviously feel it is not. I will have to re-calibrate it every time I turn PC on or restart my PC. I am using Invicta and Gigantus for mats but I think the problem does not related with them. I searched online and it seems that someone already had this problem since synapse 2.0. Here is the link for your reference. Need some help for this. Thanks!

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3 years ago
mfalzon86
mfalzon86
posted in Razer Support

Razer Pro Line - Connect to multiple dongles?

I'm assuming the rezer pro click and type come with a dongle each. I would like to use these dongles in two separate devices, a desktop and a laptop. Can the pro line devices connect to multiple dongles or is the multi device support limited to bluetooth?

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mfalzon86
3 years ago
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danort98
posted in Razer Support

Razer Blade 15 Base Model (Late 2019) RZ09-03009E21 Upgrade SSD

Do you know if I can upgrade the SSD in the Blade 15 Base Model (Late 2019). It comes only with a 256 NVMe SSD, but I want to know if I can install an additional 2.5" Sata SSD. Is there enough room to fit it inside? Thanks

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R
3 years ago
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loxiasg4
posted in Razer Support

LICENSE CODE IS INVALID FOR CODE A 7.1 SURROUND SOND

LICENSE CODE IS INVALID

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3 years ago
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phantomite
posted in Razer Support

Black screen

Hello, I tried to update my drivers on my razer blade 15 advanced model with rtx 2070 super. I get a razer logo at the boot up screen, however i am getting a black screen without a cursor. Please help me resolve this issue.

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3 years ago
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Chestnutvilleleet581
posted in Razer Support

HDMI output from Laptop

Is there any way to output interlaced signals from the HDMI output? (I'm only seeing progressive output options)

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C
3 years ago
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YOdasbonse
posted in Razer Support

Razer Naga cursor is going wild

Hi. I have a problem with my razer naga. When I lift the mouse off the mat - the cursor on the screen continuing going up or down aka "scanning air" as a mouse mat. When I close the razer synapse and try lift the mouse - all good, nothing weird happening. When Razer ser synapse is ON - same thing happening. Already tried to do "surface calibration" - not working. Also tried rebooting mouse - result is the same. After countless magic tricks and whistles at some point problem might get fisex for short period of time but after PC reboot is will be the same again. Please help. Its driving me crazy.

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3 years ago
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SPLY_Fade
posted in Razer Support

Razer Blackwidow V3 Pro - Mercury Edition

I'm wanting to upgrade my setup to have peripherals for gaming and for my video editing and college classes. What I'm wanting is to get the 60% huntsman mini and but also get the new wireless Blackwidow V3 Pro as its a full 100% my issue is I want a full mercury setup so the mercury viper mercury chroma golatihus and mercury huntsman mini with the mercury V3 Pro but there is no mercury V3 Pro. I'm ab absolute fan of the mercury edition as I find it very simplistic and modern. The reasons why I don't see a mercury edition of the v3 pro coming is the issue of how much demand would there even be for such a product and then also that would require a mercury edition wrist rest and that could also be decently hard to manufacture. In a way, I feel like the cons outweigh the pros and maybe I'll get the V3 Pro and get the mercury edition keycaps but its not the same you know. Let me know your thoughts on the possibility of such a thing and if they have already maybe talked about it and I missed

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3 years ago
E
Emitions
posted in Razer Support

Squeaky Mouse Wheel

I have been using my mouse for quite some time, but in the last month, the mouse wheel is very squeaky. Anybody know how to fix this issue. Thank You

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3 years ago
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streetpolyOnyx653
posted in Razer Support

Unable to assign macros to my keyboard.

Using synapse 3. I created a macro that presses one key, then uses a scroll wheel. I can assign any macro i want to my mouse, but I am unable to assign to my keyboard. Doesn’t show an error or anything. Just a loading thing that goes on for infinity. (pictured) How could I assign this macro? The key isn’t being used for anything.

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3 years ago
S
SoLaRstrix86
posted in Razer Support

Razer Seiren Microphone Detected as an Unknown USB Device in Windows 10

When I try to plug in my Razer Seiren microphone into a USB port on my Windows 10 PC, it shows up as an Unknown USB Device with Error Code: 43 in the device manager. How can I fix this issue?

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3 years ago
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Devyn2001
posted in Razer Support

Stuck in Aptio Setup Utility

Happens very reoccurringly, and I’ve tried disabling secure boot and fast boot; also enabling csm. Cannot access f9 recovery screen. Please help.

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D
3 years ago

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