Razer Support

so it suddly just stopped working i reinstaled the driver but still doesnt work and tried diffrent usb ports that i know work. the weird thing is i tried it on other pc’s and than it does work normaly so i dont get how it just doesnt work on my pc. the other pc’s dont have the driver but just uninstaling it and trying it than on mine also did not work. is there anything else i can do? 

I bought Razer Hammerhead V3 use Dac type C connect on PC, when play games, steam group chat, discord etc. It cant over 44 volume level, if i set over 44/ go window sound test, everytine the device will disconnect/remove, and then reconnect again. May i know what the problem?? I had tried front casing type c slot and behind motherboard type c slot. Same issue. Cant found solution how to fix it.

My Razer Blade 14 is about two weeks old.I’ve had consistent issues now (once every few days) of my laptop screen saying ‘your laptop has encountered a problem and needs to restart’, before immediately restarting like nothing ever happened. I’ve no idea what’s causing it, I’ve barely used it, haven’t been on any dodgy websites or anything like that and can’t see anything on ‘event viewer’ in Task Manager. After forking out £1600, it’s pretty disappointing. I got a premium product because I thought it would be reliable, it’s been anything but lol… Never had any issues like this with my Mac and I had that for 11 years. Can I fix this myself? if so, how? Can Razer fix this for me? If not, do I just send it back and get another? Thanks,Rich

Hello,I purchased a Razer Hanbo 240mm today without realizing it does not come with an adapter bracket for AM5 sockets. I have tried to submit a ticket through traditional means, but I am stuck on“Product is covered under Razer’s Limited Warranty. Click "Submit" to continue.” The submit button does not work. I’ve tried different browsers and logging in out out of my account. Thank you, Evan.

I’ve been trying to get support on getting a AM5 upgrade kit for my Hanbo AIO but the get support link is broken and when I try and use the chat function, the bot is zero help, is there anyway I can just email support directly or just get in contact with someone?

Since this happened I cannot hear 360 anymore, I just hear mono audio, and the quality its horrible, but I cannot change it because the headsets do not appear on the app for me to edit, it just says on my devices “NO DEVICE FOUND”. Also the press button on the headsets only changes the mode when Im listening to music on Spotify.

I have been playing with this headset for a few hours after abandoning it for years. After I stopped playing and went to charge it, I think it was red for 1 second and then just started blinking green. After that, I played more, and when I went to charge it, it was still blinking green. People said to put it into factory mode, and I tried, but no voice ever said anything, and I have no clue what to do.

I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despit

Having rebuilt my PC with a New SSD Drive and reinstalled all software - on installing Synapse 4 my Razer Huntsman Left CTRL key acts as CTRL+ESC and opens the windows Menu or drops me out of games when in games.This does not occuir when Synapse is disabled or uninstalled. Reset keyboard - same issus. Clean installed of Synapse - same issue change of USB Ports - Same issueI am unable to install Synapse 3 as the software from the website wants only to install version 4

Hi there,The notifications from synapse have started to lack the name of the dial function when cycling through modes. The notification used to call out the name of the selected function when clicking the command dial.Now it just displaysCommand Dial.Razer BlackWidow V4 Pro I have tried re-installing synapse (v4.0.86.2506120909) and the problem still persists.  Is there a way to revert to the previous behaviour?

Hi my blackwidow V4 almost every single key is double typing lettersi bought this keyboard about a year ago and it performed me pretty well before this issue started happening.when I swapped out the keys with other keys the double typing issue fixed ! But I really like my old switches and I don’t know if there is a way to fix this issue with my old switches is there anyway I can fix this ?

Hi I've just had this device for just over one year and the battery is not as good as it could be. Is there a way to replace the battery or do I need to do a warranty return. Thanks in advance 

I can connect my ipad pro to the kishi V2 for android but when i try to look for the virtual buttons setting it doesnt appear at all. And i can play games using the buttons of the kishi V2 for android. I bought it in duty free airport but i didnt find the version for ipad os only ios and android and i bought the android because it has type c like my ipad pro

I have had a Razer Basilisk v3 for like 4 years and I have shortcuts for both of my mouse side buttons. Yesterday for the first time ever they just completely stopped working. I did everything and nothing worked. Different USB ports, restarted computer, reinstalled razer synapse. I even have a Razer Basilisk v3 Pro and when I plugged it into my pc the side buttons would also not work. I’m thinking its an issue with my pc or with the razer synapse software. Anyone got an explanation?

I need a claim for warranty day because i want to sell it to someone else 

So is my second time that i bought products from razer ,  i did ask them dirrectley , does it cost anything even when i live in Norway , they said no .and now i get a bill from fedex for 40 euro and also when i call the europe razer no one answers. 

Hello! I placed 3 orders and in each one I was entitled to a €30 refund key but I never received it.. Now it would be a total of €90 discount but I never got them and I always paid the full price.. I ask for information

IVE BEEN SEARCHING FOR HOURS TRYING TO FIND THIS STUPID WARRANTY CLAIM LINKS ITS JUST LOOPING ME BACK TO SUPPORT PAGE! I KNOW YOU GUYS DONT WANT ANYBODY TO CLAIM WARRANTY BUT HOLY PLEASE MAKE IT A LITTLE EASIER

Hello guys, my Razer Blade 18 has not been working fine for the past 2 days, it is getting lagged and sometimes the screen gets stuck. I’ve been using it for playing and for my university development projects. I have tried multiple workarounds such as deleting some games' unused apps but the lag is still there. Please help me with this. I need it urgently.  

Where can I find a chat with tech support?

I hadn't used Razer services for a while, and today I topped up and I'm not receiving the authorization code on my phone. I can't figure out how to restart the process. I don't know if... In my location, Venezuela, that Raze service was disabled.If anyone knows how to help me, I would be grateful. 

I bought my Razer Iskur chair secondhand and I really love it but the base plate (part H I believe) is broken and I just want to buy the replacement part. It’s not in warranty and all that, I just want to buy a new part. I’m in the military and I love gaming when I am not working so this would mean a lot to me to get some direction.

Hello, I recently purchased a Razer device, but when I try to register it on my Razer ID account, I receive an error message stating that the product is already registered to another user. I am the new owner of this device and would like to have the registration transferred or reset. Here are my device details: • Serial Number: • Product Number:  Unfortunately, I no longer have the physical proof of purchase. I can provide photos of the device and the serial number if needed. Please assist me in resolving this issue and allowing me to register the device under my account. Thank you.

Randomly disconnects. When turning on my pc and my headset, it takes a while for the headset to turn on, and then I have to unplug and replug the dongle. The power on and off announcement also cuts off midway. When i try hold the power button the turn it off, it doesnt work. 

Hi, I wanted to know if I can add an authenticator to my Razer account. I lost my phone and my backup codes.