Razer Support

Every 1-3 hours the Razer Huntsman V3 HE 65% 8KHz completely stops working and not responding to anything, though sometimes the RGB is on. I have to manually reconnect the USB cable to make it work again. There are severe problems with ghost inputs and f: Mid game my character can start to move to the right for example, and I can’t do anything about it because the keyboard is stuck on “DDDDDDDDDDDDDDDDDDDD” until I either reconnect the keyboard or wait 10+ seconds. I can watch a youtube video when suddenly the keyboard starts to scroll my feed down or stuck at pressing shift by itself or any other key. It’s already been two updates: v1.01.09_r1 and v1.02.0_r1 and non of them were able to fix these issues, and these issues are wide spread. There is even a hidden v1.03.0_r1 version, however even this version is not able to fix these issues according to what other people say. I haven’t tested it yet. They are trying to add a kludge, and in this version the keyboard reconnects in 1-5 secon

So I have Razeri Nari Ultimate. I used it alot since 2020 with synapse 3. Yesterday i reinstalled my windows and i had to go with synapse 4 but my sounds is way off than it used to be. Sounds very echoing or not so good as it used to be. I had that problem earlier like if i switched my dongle from 1 USB port to another and my sound was terrible so i sticked with that 1 usb port for many years. Now no matter what I do the sound is way off. Any ideas how to get back to that original good sound?

After 11 months’ use of my first Book 13, the laptop screen panel starts to black out out of sudden. When the lid is open above certain angle, the screen panel backlight will go off. When I close the lid a bit more, the screen panel will work again.  However, the workable agnle is very small and unstable. The whole laptop is totally unusuable unless it is plugged into a monitor. Since my first Book 13 is within warrenty, I got an official replacement of a brand new machine. This machine also had some BSOD issues, which was resolved by ANOTHER replacement of the motherboard. However, after one year’s use of the replaced replaced laptop, the screen is Failing again. The screen will not work after the lid is opened over 35 degrees. The panel is 99% black. The laptop is again unusable. So, if you have the same issue, please try HALF open the lid. At certain angle (low enough), you will see the backlight of the panel back on. But if you open the lid any further, the backlight will go out ag

O Razer Synapse apresenta uma falha de instalação depois de  tentar instalar o 235 kb como eu faço para resolver esse problema?????

I completed my profile over 24 hours ago and still have not received the promo code in my e-mail for the $20 off. I see a lot of other threads about this and support sending the code. Can someone help me?

Model: Razer Blade 15 Base Model (Early 2021), RZ09-0369 OS: Windows 11 Pro, Build 26300 With Secure Boot enabled, I get a red "Secure Boot Violation - Invalid signature detected" screen after the October 2026 Windows Update. With Secure Boot disabled, Windows works normally. Findings: - bootmgfw.efi is now signed by "Microsoft Windows Production PCA 2026 RSA2048-SHA256". The copy in C:\Windows\Boot\EFI has the same signer, so bcdboot cannot restore an older one. - Firmware db contains "Windows Production PCA 2011" but not "Windows UEFI CA 2023". - WindowsUEFICA2023Capable = 0, UEFICA2023Status = InProgress, UEFICA2023Error = 0. - PK, KEK and db are present; KEK has the Microsoft KEK. Questions: 1. Is there a BIOS/firmware update for RZ09-0369 that adds Windows UEFI CA 2023 to the Secure Boot db? 2. Has anyone with the same model fixed this? 3. @Razer Support team: please advise an official procedure. I have backups of PK/KEK/db/dbx and can provide them.

I’ve found a similar post to my issue, but since he got no replies and my issue is similar I’ll ask again. https://insider.razer.com/razer-support-45/can-t-replace-blackshark-v2-pro-ear-cushion-45618?tid=45618&fid=45 I bought the Blackshark V2 Pro back in December 2022, so I don’t think this is the 2023 model. It has gotten quite dirty and the usual scrubbing wouldn’t do the job so I decided to order a prying kit by iFixit, then let it soak while I enjoy my Sunday. I looked at the official thread by Razer on how to remove the ear cushions, tried to find the joints, guides, etc. that they advised me to do, but in the end the earcups just came off like this. Felt like they were super glued onto there. Now I’m sitting here frustrated, wasted 2 hours trying to understand the mechanisms, seeing if I did something wrong, browsing threads and trying to put them back on. I have no other option but to superglue them back on, and if I have any warranty that is voided I’m sure.  I see that th

My earbuds having issue how to claim warranty?

Hi everyone,My left Razer Hammerhead earbud suddenly stopped playing audio. Here are the symptoms:- Touch controls and Bluetooth gestures are working fine.- The earbud connects and powers on normally.- There is no sound/audio coming out of the left driver at all.Is there a recommended fix or reset procedure for this specific driver issue? Thanks! 

Can I use warranty for this

I’m hitting the issue where I need to disable secure boot to get rid of a Invalid signature detected. Check Secure Boot Policy in Setup error message.I’m also unable to access the bios settings to reset the keys I need to. Is there an expected date for a fix for this? it’s incredibly frustrating.

I bought a pair of second-hand Razer BlackShark V3s (so, naturally, they aren't covered by warranty). They didn't come with their dongle. I’m really enjoying them—the microphone is super clear—but it’s a huge pain that the dongle is missing. They work fine via Bluetooth with my phone, but for some reason, the sound gets distorted when I play competitive games; I have to plug them in to get the sound right again. I read that this doesn't happen when using the 2.4 GHz dongle, so I’m looking into how I can get one. I’m from Paraguay, and I’ve always been loyal to this brand because their products tend to last a long time—I really want to take full advantage of the 70-hour battery life on my BlackSharks. Could anyone help me out?

My v4 pro keeps lagging and jumping no matter what I do am wondering if i could claim warrenty on this. 

Hello, recently my Barracuda X dongle has stopped working and cannot be detected on any of my devices. It was working and connecting fine to my PS5 earlier in the year but after a little bit of not using it it no longer connects to PS5, laptop, phone, etc. no matter what I try. Does anyone know where I can purchase or receive a replacement, thanks. 

I bought it a year ago. I am just using it for a year now. Then it suddenly disconnecting after 2 secs and has a click sound but the mic is still fine

Hello Razer Support, I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number. Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself. I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number. I can verify that I am the owner of this account. I can provide: My current Razer ID email addressMy backup email addressProof of ownership of my registered Razer deviceAny other information required to verify my identityThank you for your assistance.

Hello there i purchased the Head set BlackShark V3 Pro Serial #862541D37602113 a few months back from your site and was working just recently until i updated the firmware 1.4.4 back on the 1st of October , i did some streaming of beat saber , once done i turned pc of and then returned later to find out the there is no audio.the Bluetooth works fine as well as wired connection and the Speaker (Blackskark V3 Pro - Chat works fine , the only one that does not work is Output Device  ‘ Speaker (BlackShark V3 Pro - Game) i believe the dongle is not working correctly.

My Kitty V2 Bluetooth headset isn't recognized in Synapse 4.I've read all the support materials and tried several troubleshooting steps, but Synapse still doesn't recognize it, even when the headset is connected with the charging cable.Windows 11, however, finds the headset via Bluetooth.How to resolve this  issue ? These screenshots show that it is correctly recognized in Windows.:  

Hello,I received my Recluse Mini keyboard in good condition. Thank you!After receiving it, I was reading through the user manual, but I couldn't find any information about macOS compatibility.I'm a Mac user, so I'd like to ask: Does this keyboard officially support macOS, or is it only designed for Windows?The keyboard itself works for basic typing on my Mac. However, the Windows and Alt keys remain in their Windows-specific positions, and there doesn't seem to be a way to remap them through the keyboard's software.Unfortunately, the key assignments appear to be fixed, and users cannot customize them according to their preferences.While I can still use the keyboard for regular typing on macOS, as you may know, the positions of the Command and Option keys are particularly important for Mac users.I also confirmed that the keyboard is not detected by the configuration software when running it on my Mac, as the software appears to be Windows-only.It's really disappointing because I receive

Dear Razer Support Team,I was surprised to receive a notification that my support case had been closed.In your previous email, you informed me that you were waiting for feedback from the relevant technical team regarding my Razer Kraken V3 Pro battery issue. That is exactly why I did not send another reply — I was waiting for the update you told me to expect.I was not ignoring the case or abandoning my request. I was simply waiting for your team to provide the promised feedback and a proper explanation or solution to the issue.The problem remains unresolved. The battery percentage still drops abnormally, and the headset continues to give low-battery warning tones despite the inconsistent battery readings.Please reopen my original support case and continue the investigation with the relevant technical team. I would appreciate it if you could review the previous correspondence rather than treating this as an entirely new issue.I have cooperated with the troubleshooting steps provided so

I have a Tartarus v2 (RZ07-0227) that ive used for the last few years, hadnt had any issue with it at all. I saw on the synapse that 3 was being retired for 4 and i bit the bullet. fully uninstalled 3 downloaded and installed 4, plugged it in and it lights up fine so i didnt play anything right away so i just thought all was normal. finally went to played something later that night and only buttons 17-20, the scroll wheel and the dpad work. synapse doesnt recognize any of the buttons or even the profile change button. i uninstalled 4 and reinstalled 3, tried on my laptop and rog ally. nothing has fixed the issue. what can i do?

Yalla ludo and pubg coins always out of stock in silver reward what is the problem ??

Hello Razer Support,I need help with the 7.1 Surround Sound activation code for my Razer Blackshark V2 X. I want to access the 7.1 Surround Sound technology, and hence the need for the activation code. Product: Razer Blackshark V2 XProduct Code: RZ04-0324××××-R3M1I purchased this online from Aliexpress. I can provide proof of purchase and other details on request..Kindly help me get the 7.1 Surround Sound activation code. Thank you.

 Hello Razer Support Team,I purchased Razer Gold gift cards from Walmart, but I accidentally scratched off some of the PIN digits. Unfortunately, your support ticket system opens but fails when I try to submit my request.Could an official support representative please help me escalate this issue or advise me on another way to submit my damaged-card claim?I have my physical cards and Walmart purchase receipt available.Thank you. 

Hello, I lost a Razer Blackshark v2 pro 2023 dongle during the trip. Is there anyway that I could buy it that fits the model or Razer would replace it for free to me? Thank you.