Razer Support

Hello, I need some help with my Razer Audio Mixer.In Razer Synapse 4, my Audio Mixer shows this message:“Unable to load Audio Drivers. We recommended removing and re-plugging the device.”I have already tried unplugging and reconnecting the device many times, but the problem still does not go away.At the moment, the Audio Mixer is detected in Synapse, but I cannot use it properly because of this driver error.Here is what I have already tried: Unplugging and reconnecting the Audio Mixer multiple times Restarting Synapse Restarting my PC Trying different USB ports Additional information: OS: Windows 11 Version 25H2 Razer Synapse 4 version: 4.0. [removed by moderator] USB ports tested: front and rear ports Cable connections tested: USB-A to USB-C, and USB-C to USB-C Audio Mixer firmware version: I could not find where to check this Has anyone experienced this before, or knows how to fix it?I would really appreciate any advice. Thank you.

Hi Razer Support Team,I am having an issue with my mouse (S/N: PM2104H12700696).When I connect the mouse via the USB cable, the LEDs turn on, but it is not detected by Windows or Razer Synapse, nor does it move in wired mode. Because of this, I cannot update the firmware.Furthermore, when the cable is plugged in, the mouse does not charge—the battery continues to drain even while plugged in. The mouse only works via the 2.4GHz wireless dongle.Could you please advise on how to resolve this or assist with a replacement?Thank you, [Fayyad]

I have hammerhead hyperspeed for PS. Last night I went to update the firmware via https://mysupport.razer.com/app/answers/detail/a_id/13180The firmware updater failed to complete, stopped at about 50% and showed me this error message (now this message appears whenever I open the updater):  and prompted me to replug the dongle and re-open the case, then remove the left earbud and leave the right one in. Then it completed (and now when I repeat the process it says the firmware is updated).My guess is that the first time something went wrong at around 50% right when the right earbud was about to be updated, and got bricked. Now only the left one (the one I was prompted to remove from the case) works. I did everything as outlined in the update guide, using a Windows PC with constant power draw, the case was sitting open right next to the dongle …  

I’m having the same issue as in these threads:  If I have discord open and I’m in a call, it mutes the game channel. I cannot get it to work and unfortunately since the razer support people just lock the threads instead of answering the question I’m still stuck.

Good day. I am hoping that someone can assist me with this please. My few months old Razer Basilisk v3 scroll wheel seems to have started gripping when in free-spin mode. It isnt a solid grip like when in tactile mode but rather a light resistance on what feels like a half scroll (ie. it feels free part way on the scroll then gets light resistance like its almost switching to tactile but not).I hope that my explanation is not too confusing but I would like some help on this please. 

 Pretty much the title.  I’ve rebooted, updated the software etc.  Currently I have the hub connected to my PC via USB-C and my headset also connected via USB.  It won’t charge, just sitting at 0% battery.  The headset works great while plugged in, but the hub doesn’t seem to control anything on it.  Making it rather pointless….Tried updating the firmware - but it gets stuck at 50%  I’m at a complete loss here.  Just pulled this thing out of the box and it’s essentially a wired headset and the hub is just going back in the box at this point.  I had PC USB selected on the hub as well, no dice. TL;DR: Headset won’t charge.Hub doesn’t control anything.Firmware update on headset stuck at 50%.Headset works great while plugged into my PC. Please help!

I was using my headset earlier today and it was working fine. Then I was flipping through the voice channels like default, movie, music, etc. And when I hit port, the dongle hole stopped working. I lost all audio and there's no light on the dongle now when it's plugged in. When I turned the device on and it reads that I have a device connected, I turned the dongle over to PC. I don't know if the dongle fried or what. I need some help and I tried to reset the headset and it's not resetting. I don't know what else to do.

my laptop is razer balde 15 advanced model 2021, when i just bought the logo on the machine it can light up normally but after a few months it doesn't light anymore, i tried everything but also can't turn it on again, I also tried in razer synapse but it didn't work, when I opened the body, I only saw the monitor cable but didn't see any cab related to the logo light, now what should I do to turn the light back on??

Hi, I own a Razer Blackshark V2 Pro 2023 that I used connected with the dongle.I’m also using the latest Razer Synapse 4 update. If I use this Windows settings (allowing the native THX Spatial Audio enhancements) :I then can change my EQ settings in Synapse 4 so everything works as intended.The issue is that when I start some games, the volume goes to maximum (way louder than my settings on Windows) and any change in game or on windows volume doesn’t do anything until I close the game. The sound is also crackling when this happens and switch randomly volume. To solve this, I can disable windows audio enhancements on the headset settings. But if I do so, the sound quality gets bad and Synapse 4 EQ settings won’t work anymore. How can I enjoy my headset 100% without having to disable some features to be able to use it? I’ll be more than happy to give more informations if needed, I’d love to be able to use my headset at its full potential. TsarFlow

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!

I'm looking for a replacement tilt mechanism for the Razer ISKUR black.

"I love using Razer products, but I can't use some of their features because there is no Turkish language support. We are not asking for something too difficult; Turkish language support could be added for free, even by using AI."

So I hadn’t gotten this new headset for my birthday and it was the Bluetooth hello Kitty Kraken headphones and I hook it up to my PC like I get it. Bluetooth connected and it’s crackly like it sounds like there’s a robot a distorted robot talking or any type of noise and to other people, I sound like a distorted robot. I’ve tried fixing this multiple times different ways and nothing’s working. Oh, and every second or minute, it will go disconnected, connected and repeat 

Subject: 7.1 Surround Sound Activation Code Issue - Razer BlackShark V2 XDear Razer Support Team,I am writing to request a new activation code for the 7.1 Surround Sound for my Razer BlackShark V2 X headset.When I tried to register my product using the serial number to receive the activation code, I received an error message stating: "This product is already registered."Here are my product details:Product Model: Razer BlackShark V2 X (RZ04-03240100) Serial Number (SN): [*removed by moderator]I want to verify if it is an authentic Razer product and obtain a functional activation code. Attached are photos of the headset, the serial number sticker, and a screenshot of the error message for your review.Thank you for your assistance, and I look forward to your response.

Keyboard freezing, not responding after the v1.02.0 firmware update on Razer Huntsman V3 HE Magnetic Mini 65% 8KHz. Funny part is that Razer website change their firmware update back to v1.01.09_r1 which sadly I can’t do the roll back because you do not allow us to do so, like where is the v1.02.0 firmware update on your website though? Are you guys trying to neglect these issues or what? You have seen many were complaining regarding these similar issues on this new released Huntsman line yet still no solution from you, Razer.PLUS, STOP GIVING US THE BOT REPLY ASKING US TO PM AND GAVE US THE NONSENSE TROUBLESHOOT.

I’ve been using a tartarus v2 pro gamepad for a while to play WoW and the joystick stopped working a few days ago. All the other keys work but the joystick has no inputs in game. I tried other games and also tried updating windows and my firmware. Still no joystick input. Is there a fix for this issue? I bought a second tartarus gamepad thinking it was a malfunction with the actual gamepad, but the second one has the same problem- no joystick input. Help appreciated. 

My Razer Blade’s logo light has stopped working, the laptop has not been dropped or misplaced, I only carry it around. The logo just one day stopped working. I have tried reinstalling synapse, doing a factory reset of my synapse profiles, ec power reset. Nothing works. Slightly leaning towards a hardware failure; any other ways to try to get it working?

Hi there, I was really excited to get my razer blackshark v3 pro but out of the box the dongle doesn’t work or light up at all. the headset works when wired to the pc, but the dongle itself is the problem. I’ve tried fixing this in the software but synapse says the headset needs to be connected via 2.4 GHz. Any help is much appreciated.

Hello Razer Support,my Razer BlackShark V2 HyperSpeed USB dongle suddenly stopped working.The headset itself was working normally before the issue occurred mid-game without any changes to my PC or the headset.Windows detected the dongle in the Device Manager as:“Unknown USB Device (Device Descriptor Request Failed)”I have already tried the following troubleshooting steps:Unplugging and reconnecting the dongle Using different USB ports Uninstalling the unknown USB device from Device Manager Restarting the PC Completely shutting down and restarting the PC Testing the dongle on a second computer/laptopThe same problem occurred on both computers. Therefore, it does not appear to be a Windows-specific issue.The Headset is working fine when I connect it via cable.When I connect the dongle it shows a very feint green light for a second before going dark. Could you please advise whether there is a way to reset/recover the dongle or if I can replace it? Best regards

recently, my Viper v3 Hyperspeed’s scroll wheel stopped working. it started by becoming less responsive, and then it just stopped working completely. I’m not sure what to do. Can anyone help?Also if a moderator sees this, could you please delete my last thread? Thank you!

I lost the dongle to my viper v3 pro is there any way i can get a replacement.

Hello Razer Gold Support,I accidentally scratched off part of my Razer Gold gift card PIN, and some characters are no longer visible. I still have the physical card and the serial number/barcode. Could you please help me recover the missing PIN characters or assist me with redeeming the card?I can provide clear photos of the card and proof of purchase if required.Thank you.

Hi everyone, the right hinge of my razer blade 2020 base model is broken and I cannot find replacement in the city where I live in Germany. Where can I buy this part?  

I’ve tried everything I can find on fixing this issue.The speakers suddenly disconnected and started to blink red.I done the disconnect the power and all cables. Plugged everything back in with the order specified. Reconnect the umbilical cable linking the left speaker to the right speaker hub. Plug the AC power cable directly into the rear of the right speaker. Plug the AC power cable directly into the subwoofer. Verify that the USB-C cable remains completely disconnected from the PC. The speakers do attempt to make the connection to the sub as I can see the lights blink green and go back to red.I did use the pairing utility.The speakers have no sound and continue blinking red.Firmware is up to dateOpened a support ticket but thought I’d post here if anyone has any other ideas.

Hello! I’ve been looking to buy the Razer Phantom White Keycap Upgrade Set, but I can’t find it being sold anywhere, except secondhand. My keyboard's serial number is 632604F98801994. It didn't come with Phantom White keycaps, but I’d like to purchase Razer Phantom White keycaps to complement my keyboard. Thank you for your time!