Razer Support

Hello! I’ve been looking to buy the Razer Phantom White Keycap Upgrade Set, but I can’t find it being sold anywhere, except secondhand. My keyboard's serial number is 632604F98801994. It didn't come with Phantom White keycaps, but I’d like to purchase Razer Phantom White keycaps to complement my keyboard. Thank you for your time!

Hello! I’ve been looking to buy the Razer Phantom White Keycap Upgrade Set, but I can’t find it being sold anywhere, except secondhand. My keyboard's serial number is [removed by moderator] . It didn't come with Phantom White keycaps, but I’d like to purchase Razer Phantom White keycaps to complement my keyboard. Thank you for your time!

When I try to connect the dongle of my Razer Barracda X to my laptop, nor the headphones or the laptop seem to identify the dongle.But when I connect the dongle to my phone, everything works as intended. Please help me, I wanna use the dongle on my laptop

Hello, I have a Problem with the BlackShark V2 Pro Headset. I have lags in PUBG (and just there) when i use my headset. The soundlags already occure in the main menue. In the game i have them as well and also the game freezes for a split.I tried different USB-ports for the dongle. Updated all software but nothing changes. 

Hi support team,My DeathAdder V3 (purchased July 2026) is experiencing frequent disconnect/reconnect cycles (4–5 times in a row) during rapid movements or whenever the mouse is lifted off the mousepad. This occurs consistently right after system boot-up and after waking the PC from sleep mode. While it eventually stabilizes after a few minutes, the behavior repeats daily.I have already tried:-Clean reinstall of Razer Synapse (and tested with Synapse completely closed).-Updated to the latest firmware via the Razer firmware updater.-Disabled USB Selective Suspend / USB Power Management in Windows Device Manager.-Tested on different USB ports (direct motherboard ports, no hubs).-Verified the issue persists across different PCs. None of these steps resolved the problem. Thank you,

Will an 8 TB M.2 2280 PCle 4.0 NVMe SSD  fit into the Razer Thunderbolt 5 Dock even though it is thicker than a 4TB?  Please inform and what type 8 TB SSd would you suggest that will fit correctly???? 

My recently bought Razer Atheris from Razer store no longer works in Bluetooth mode suddenly. When switched to Bluetooth mode, the middle button LED does not blink at all and does not show up when searched. I’ve tried doing the three button salute to reset profile (LED also does not blink), reinserting fresh batteries, but to no avail. It now only works in dongle mode.    Is there any recourse (like opening it up to flash something), or this mouse is effectively toast?

 Razer BlackShark V3 Pro – Random Audio Cut (Chat Endpoint Investigation)Issue Description Audio randomly cuts out during gameplay (mostly CS2). The headset remains powered on. There is no disconnect/reconnect sound. Windows does not show the device as disconnected. I must power cycle the headset to restore sound. Gameplay recording still captures both game and Discord audio even when I cannot hear anything from the headset. Key Observations When audio cuts out: Windows still shows the device as active. No USB disconnect event occurs. No RF disconnect sound is heard. Recorded clips still contain full game + Discord audio. ➜ This confirms the PC audio stream is still active. The issue appears more frequently when using: BlackShark V3 Pro – Chat endpoint for Discord. When switching Discord output to: BlackShark V3 Pro – Game The audio becomes: Noticeably louder More stable No random cut so far When disabling and re-enabling: THX

The analog thumbstick of the Razer Tartarus Pro V2 (released in September 2026) is physically rotated 90° counter-clockwise. The X-axis is up-down and the Y-axis is forward back. This is counter intuitive because you have to move your thumb left-right to go forwards and backwards. The previous version of the Tartarus Pro had the orientation correct. Most people on reddit and YT-streamers mention this as well. There is also no way to change/correct the rotation of the axis in Synapse. There definitely has to be a solution for this issue, e.g. firmware update.

Hi,My Razer Kiyo Pro Ultra's video feed suddenly stopped working. The camera is detected fine by Windows and shows up correctly in apps, but the video freezes/goes black as soon as I try to start the preview or a call.I tested and ruled out several causes:- Tried multiple USB ports (both 2.0 and 3.0): same issue every time with the original cable- Reinstalled the driver and Razer Synapse: no change- Closed all other apps that could access the camera: no changeWhen I replace the original USB-C cable with a different USB-C cable (Apple), the camera works perfectly with no issue at all. So the problem is clearly the original cable, not the camera itself.My device is unfortunately just out of warranty. Since this is only a cable issue and the camera itself works fine, would it be possible to purchase or get a replacement cable rather than going through a full unit exchange?Serial number: available on request Happy to provide any additional info (photos/video) if needed.Thanks!

"I submitted a ticket 3 weeks ago because I lost my SIM card and cannot receive my Razer Gold 2FA OTP codes. I have received 0 response. I am trying to PM a moderator but the forum says I am restricted because my account is new. Please send me a PM so I can provide my Ticket ID and recover my funds."

hi ,charger adpater started surging and cracking- I need a replacement charger- what would be a comparable option for model RZ09-0409CE53 .I am currently in India - where or how can get it here ?

Hello, I'm having trouble finding the product number of my Razer Kraken v3 x, I don't have the box, one on the headphones only says RZ04-0375. To register the product and activate the 7.1 sound I need the product number, which I can't find, I have a serial number.

I purchased a Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard and have completed the setup. Although it is connected via a wired USB connection, the keyboard occasionally becomes unresponsive during use. This issue started occurring after I updated the keyboard firmware. When this happens, the RGB lighting remains on, but none of the keys work. If I unplug the USB cable and reconnect it, the keyboard starts working normally again. However, the same issue keeps occurring repeatedly. Could you please help me identify the cause of this problem and provide any possible solutions or troubleshooting steps? Also, please let me know whether this may be related to the recent firmware update, a hardware defect, or a software-related issue.

Hi Razer Support TeamMy Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard after updating to the latest firmware. Since the update, the keyboard frequently stops registering key inputs every 1–2 hours at a time, even though the lights remain on and the device appears connected. This has significantly disrupted my work and gaming experience.I kindly request that Razer provide a solution to this issue, or guidance on how to safely rollback/downgrade the firmware to a stable version. [removed by moderator] Please help to checkRegards

My account email says it’s a privaterelay.applied.com email so I can’t access and verify it to change it. I linked my twitch to create the Razer account but the Apple ID was how I created my twitch. How can I either delete the account, unlink the twitch account, or change the email if it’s an inaccessible Apple ID email?

Is there a way to replace the support on the BlackShark V2 Pro? My headset still works fine, but the hinges broke after years of use, and now it’s just collecting dust because I can’t find a way to replace this part.

my razer v3 pro dongle device isn’t working, It starts to heat up and there comes a point where it stops working, the mouse arrow gets stuck and won't let me do anything, I want to know if you can send me a replacement or if I have to buy another mouse.

I experience inconsistency when my wheel flips back from ‘free-spin’ to ‘precision tactile’ mode via smart-reel.How to trigger it:-Have scrolling mode set to ‘Precision Tactile’ with Smart-Reel on-Make the wheel enter free-spin via a quick flick-Stop the wheelIn the above scenario, my wheel re-enters precision tactile mode incorrectly roughly 50% of the time. It’s like something doesn’t quiet click-in to place the way it’s supposed to. Entering free-spin again via smart-reel, then stopping the wheel sometimes solves the issue. This inconsistency never happens if the mouse was originally in regular tactile mode, or if precision tactile mode is initiated via the ‘cycle scroll mode’ functionality. 

It is detected by the PC and Synapse 4 but It doesn't type anything 

I recently purchased this product from Amazon, but when I try to register it, it says it's already registered. Attached is my Amazon invoice for proof of purchase. Please transfer/register the serial number to my account

i no longer have acess to my old email to since it got hacked or deleted i just need to change my email since i just registered my headset can i get help

so when i first open my pc my mouse works fine for 5 minutes then when i try to click on a different tab or anything like a browser I cant, this has happened with two of my razer viper v3 pros (I am using a razer viper v3 pro) However whenever I disconnect my mouse and re connect i can use it find for 20 ish seconds please help 

I have an old razer phone that should have some precious photos on it but unfortunately I cannot sign back in. I cannot remember my password and emails that I've used on the phone before don't seem to be working to log back in. What can I possibly do now to regain access to my old phone?

I am not sure why.  When I program M-buttons (M1-M6) in the Razer app, they do not work in BO7 at all.   I have uninstalled and reinstalled the app.  I have removed and added the button mapping selections multiple times.The standard button mapping works fine for the game but not the others. When I press the buttons, my character seems to move slower, and moves normally when the buttons are released.Any help is appreciated.