Razer Support

Hi, I have a Blade Stealth 13 (RZ09-02812) which had a dual boot of Windows and Ubuntu. Now I want to reset the laptop to factory and wipe it clean but when I go the System Recovery Image Portal it says I have a Legacy device and cannot provide me proper files. Also, warranty support doesn’t allow me to open a case since the laptop is out-of-warranty.  Default windows install leave me with missing drivers and software and never works just right as if it was from factory. I’m hoping this is my best shot at getting the necessary recovery files. Thanks in advance. 

If i start a  mouse micro, how to stop it?

Hi, I have a problem with my Razer Kraken v4 headset. About a year after I bought them, I started having problems with charging. They were randomly disconnecting while plugged via USB, which caused PC to freeze or sound stopped working until I reset the PC. At first they weren't charging only via USB, then problem occured also while charging through electrical outlet. It sometimes starts working when I manipulate the earpads and they lie in the right angle, sometimes nothing but praying to the Old Gods helps. They randomly stop charging at 50% and show 80+ after unplugging or appear as charging in Synapse but it's not or charge really slowly. I tried different wire, reinstalling Synapse and sound drivers, plugging Kraken to other device - nothing.I bought them from polish reseller and contacted them first, but they told me to contact Razer directly (which is strange to me; earlier other shops always handled warranty claims and I didn't have to do anything). I bought the headset in Octo

I’m getting crazy lag spike in both frames in games and that also makes audio sound like a stuttering mess every 30 mins or so, from a browser.  has anyone gotten this issue before and is this an SSD problem ? 

I decided to update the firmware on my Black Shark V3 and it asked me to plug in my Dongle with the provide USB A to USB C cable so i did and it updated the dongle but when it asked to plug in the headset i did so and nothing happened I was just on the screen with a shaded out update button. I didn’t change anything i just unplugged the dongle and plugged in the headset like it asked and all it does is wait a couple mins then give me a prompt to retry which just brings me back to the same thing with a shaded out update button. My internet connect is stable so it’s not that and I've only had the headset for about a year now. It’s also the most recent Firmware Updater and I made sure all razer apps were closed besides the updater. Everything worked perfectly fine until i tried to update the firmware. What should I do?

Hello,My device broke because the M5 and M6 buttons were damaged.The cost isn’t an issue.However, there’s nowhere in Turkey where I can buy these parts.How can you help?

Im having a sercure boot violation with my razer laptop. It will only work when i have it disabled but then i cant play videogames with it being on. Any help?

I have had my Leviathan V2 Pro for awhile and occasionally had an issue where the source couldn’t be changed from USB to Bluetooth/vice versa but hard resetting, unplugging cables, holding power button to drain the battery would work after a few attempts but I have just tried that no less than 30 times and I still can’t change source/connect to my PC. I have tried different cables and everything; no go. I need help figuring out how to get this thing back to functioning.

So my Deathadder V2 X hyperspeed suddenly stopped working while i was playing arma. At first only tracking didn't work and then mouse stopped working completely. I updated synapse app that made mouse work for few seconds and then it stopped working again. So i uninstalled all razer software and installed newest versions also i checked all the drivers. Tried connecting the mouse via Bluetooth but my pc can't find it i usually use 2.4. And yeah i tried plugging the 2.4 dongle in a different port. Dongle itself is recognized by windows in device manager and i get a dound when i plug it in

I received this mouse for Christmas last year. About a month ago the mouse stopped working. I rebooted all drivers and did clear install. It works fine wired but wireless, it goes to sleep after about 4 seconds. I decided to plug it into a different computer to see if the issue would continue. Same thing the mouse kept cutting off. Is there a warranty or some way to get this fixed. 

La rueda de desplazamiento de mi razer naga pro esta fallando esta muy sensible  y en ocasiones no funciona como si estuviera toda intermitente 

 just purchased the gengar kitty headset and the gengar mouse but i cant find any proof of purchase besides my ups notifactions and the money leaving my bank and cant get through to a human agent to help me 

I cannot select any of my macros except the 2026 ones in this picture. The rest seem to be “squashed” above those two, however if I click on that little gap above those 2026 ones it just becomes a blank line, and choosing delete macro gives a yes/no prompt but choosing yes doesnt change anything. I uninstalled synapse 4, deleted leftover files in programdata, appdata, and program files, reinstalled, re-logged in and its still occuring. Please help I dont know how to fix.  

I changed my my country of residence and i am not receiving my sms otp even though my number is working l don't have access to my backup codes.… Any help would be appreciated

Hi Razer Support,I own a Razer Viper Ultimate Cyberpunk 2077 Edition (RZ01-03050 / RC30-030501).Unfortunately, I lost the original USB wireless dongle. The information on the original packaging shows that the dongle model is DGRFG6.I would like to know if Razer currently has a replacement dongle available for my device, and whether I can purchase one.I am located in Costa Rica and I can provide my device’s serial number and photos of the original packaging via private message if needed.Thank you!

Hi everyone, I have a Razer Naga Hex (original 2012/2013 model, RZ01-0075) and recently moved to a MacBook with Apple M1. My old legacy Synapse app wouldn't open on Apple Silicon, so I uninstalled it and installed the new Razer Synapse for Mac (Preview), which works natively on M1. However, the Naga Hex isn't recognized by Synapse for Mac, and it's not on the official supported devices list (only newer Naga V2 Pro / V3 Pro are listed). I confirmed with Razer Support chat that this mouse is no longer supported by the current Synapse version at all, even on Windows - only older Synapse versions supported it. Has anyone found a workaround to use the extra side buttons on macOS without official Synapse support? I'm considering Karabiner-Elements to remap the buttons, but wondering if anyone has a better solution, or if Razer has any plans to bring back legacy device support. Also curious if others with older Razer peripherals are running into the same issue as their hardware ages out of so

Hey guys hoping someone from Razer can help me get a hold of a new battery for my laptop. I can’t use it for any longer than 50 minutes on battery, with gou disabled and min brightness 😭 Please point me in the right direction here as I’ve seen some batteries online that are close but I’m not sure if they’re for this exact model. Thanks!

Hi Razer Support,I have a Razer Blade 15 Base (2020), model RZ09-0328.I need a replacement battery (part number RC30-0328).Could you please check whether a new replacement battery is still available for this model in the UK, and let me know the price and how I can purchase it?I am happy to install the battery myself.I can provide my serial number privately if required.Thank you.

Cannot boot with Secure boot on or else I get that message. I have to have it off in order to boot.

I purchased a Delta Force PIN by mistake and have not used the PIN. I would like to request a refund if possible.

Hello,I recently got a new phone and no longer have access to the phone that had my Razer Authenticator set up on it.I am still logged into my Razer ID on my PC, so I have access to the account. However, under Security, my account shows that 2-Step Authentication is enabled using an authenticator app.It also shows 8/10 backup codes available, but I don't have the actual backup codes saved anywhere.I would like to set up the authenticator on my new phone, but I cannot access/change the 2-Step Authentication settings because they are locked.Could someone please tell me how I can reset/reconfigure the authenticator or recover my 2-Step Authentication access?I still have access to the email address associated with my Razer ID and I am currently logged into the account on my PC.Thank you.

i barely got the blackshark v2x today and when i put it on the the headset was working just fine but when i joined a party with my friend i couldn’t speak with the mic, can anyone help me?

Dear Support, kindly advise why red light keep blinking beside of the power button?My connection is C to USB-A to PC. Front panel and back panel both tested.  Please advise.

Hello, I went on a trip and lost my microphone for my Razer BlackShark V3 Pro for Xbox (ANC).  Can you please let me know how I can buy a replacement? Thank you

i need to replace my barracuda x chroma dongle. one minute after opening it brand new, my dog bit it and broke it. seriously.