Razer Support

Hello, I lost a Razer Blackshark v2 pro 2023 dongle during the trip. Is there anyway that I could buy it that fits the model or Razer would replace it for free to me? Thank you.

Hello Razer Support Team, I recently purchased a new Razer BlackShark V2 X, but the activation code for the 7.1 Surround Sound software is showing as "already used". I also tried to register the product via Razer ID using the Serial Number, but it didn't work. I would like to request a new activation code.

Dear Razer Customer Relations / Support Management,I am writing to formally submit a complaint regarding the unacceptable standard of customer service I experienced during my recent support case involving my Razer Viper V3 Pro, with particular emphasis on the conduct and quality of assistance provided by your representative, Francis.I respectfully request that this complaint be reviewed by a supervisor or Customer Relations Manager, rather than being redirected to the representative whose handling of my case is the subject of this complaint.1. Background of the original support caseI initially contacted Razer after my Viper V3 Pro developed a progressively worsening metallic noise from its scroll wheel after approximately nine months of normal use.The device had never been dropped, exposed to liquids, disassembled, or subjected to accidental damage or misuse.I cooperated with your support team, provided the requested information, explained the circumstances surrounding the defect, and

registre los audifonos black shark v2 x en razer id y no me llego codigo de activacion 

Hello, I am running Windows 11 on a Razer Blade 15 Base 2019 (Model RZ09-03009). Enabling Secure Boot causes an immediate "Secure Boot Violation: Invalid signature detected" loop.My BIOS has no "Key Management" or "Restore Factory Keys" option available to clear the expired certificates. I have already attempted loading optimized defaults and running a Windows repair install. Please provide the Secure Boot policy repair tool/firmware fix package for this specific 2019 model so I can restore Vanguard compatibility.

i reached out about the same problem afew months ago and the conclusion we can to was that the dongle is dead and i needed a preplacement. This was when my mouse was still in warrenty but i couldnt get the replacement part since i brought the mouse in japan while i live in new zealand. The warrenty was now expired but i would still like to buy a replacement part. I’ve tried looking for the :Razer Mice and Keyboards USB HyperSpeed Dongle but i can’t find anywhere that sells it. If my wireless mode can be fixed here is a list of things ive tried with the razer support last time.used mouse with dongle, used mouse with dongle (no adapter), used different usb ports, plugged into different device, hyperspeed pariing utility app ( the dongle wasnt detected) and probably more which i have forgotten.

Nao tenho código de backup  

Dear Razer Support Team,I am contacting you regarding an issue with my Razer Viper Ultimate wireless gaming mouse (Model: RC30-030501).The mouse works fine when connected via USB cable, but I am unable to use it wirelessly. I have tried several troubleshooting steps, including connecting the USB dongle to different USB ports, connecting it directly to my PC, and using the Razer Mouse Pairing Utility. Unfortunately, none of these attempts resolved the issue. The pairing utility detects the mouse when it is connected via cable, but it does not detect the USB dongle.Based on these tests, I believe the USB dongle is faulty. I would really appreciate it if you could provide me with a replacement USB dongle compatible with my mouse. Its only the USB receiver that is broken. The charging dock is still lighting and charging. I live in Germany, so I would be grateful if you could let me know whether a replacement is available, whether there are any associated costs, and how shipping would work.

Dear Razer Gold Support Team,I am contacting you because I am having trouble with my two-factor authentication (2FA) and I am unable to complete the verification process.I would like to request your assistance with the following:Remove or reset my existing two-factor authentication. Add and verify my Jordanian phone number: [removed by moderator] . Allow me to set up a new two-factor authentication method using my updated phone number.I am unable to complete the process on my own, so I would appreciate your help in resolving this issue and securing my account.Please let me know if you need any information to verify my account ownership.Thank you for your time and assistance.Best regards,Razer Gold User

Hi everyone,I am having an issue with the dedicated Hypershift button on my Razer Tartarus V2 Pro. I decided to reassign this button to be my "Space" key instead of Hypershift.The key mapping works, but every time I press it, it still triggers the hardcoded Hypershift lighting effect: it turns off the RGB on all my keys except key "19". The actual Hypershift secondary functions do not trigger (which is correct since I reassigned it), but the lighting still behaves as if I am pressing a Hypershift modifier.Because I am using this button as "Space", it is very distracting to have my entire device go dark every time I press it.My questions are: Is this a known bug in Synapse for the Tartarus V2 Pro? (The lighting shouldn't trigger if the button is no longer assigned to Hypershift). Is there any workaround to stop this button from turning off the lights, so I can use it normally as a Spacebar? Thanks in advance for the help! 

Hi, over the last month or so, I’ve had issues with the CTRL key not working on my Cynosa Chroma keyboard.  For example, pressing CTRL-C or CTRL-V just types ‘C’ or ‘V’.  Whenever I stop the Razer Chroma  app, the CTRL key functions normally.  When I press Fn-F9, the CTRL key also works again for a period of time.  Is there a more permanent fix for this, other than no longer running with the Chroma app?  I want to keep using the Chroma app so I can have the keyboard lighting.  Thanks!

hii have  a razer basilsik v3 pro.i have remaaped the sensitivity clutch button to C.while wire connected  to the ps4 it works buy when i disconnect the cable and connect the dongle it doesnt workany idea why?

Head tracking repeatedly loses and reacquires me every 15–30 seconds at approximately 3 feet, centered. Audio remains uninterrupted. The issue persists over Bluetooth with USB disconnected and after updating firmware. Any ideas?

Me urge saber cuál es el proceso de compra par auna batería de Game Razer blade 15 RZ09-03009E21

Hello, I have a Basilisk V3 Pro and I noticed that even when the scroll wheel is set to Free-Spin mode, I can still feel a slight notched or ratcheting sensation when spinning the wheel quickly.I expected the wheel to spin completely freely and smoothly in this mode, without any noticeable detents.Is this normal behavior for the Basilisk V3 Pro, or could it indicate a mechanical issue? Is there any setting I should check?Ty

Ho bisogno di un controller gioco online sparatutto esclusivamente per cellulare" last Isle Survivor uscito ad agosto 2026. Compatibile con telefono Xiaomi redmi note 11 Pro 5G oversize MIUI HyperOS android 13. H bisogno di zero latenza e molti tasti settabili per il touch possibilmente con USB c pass-through flessibile. O con bluetooth ma con accesso alla porta cavo ricarica batteria nel pad di destra. Online non trovo nulla. Datemi una soluzione dalla più economica. Ps: se ergonomico tipo play station e con Hz compresi tra i 1000 è gradito. Aspetto con ansia le vostre soluzioni. Distinti saluti 

Hi,Have had my Razer 15 Advanced Model since 2021. Has been a phenomenal machine, and have loved every second I have owned it.Unfortunately, like a number of other posts, the battery has started to swell. I have removed this already, and responsibly disposed of the swollen battery. Understandably, this is inevitable with these sorts of batteries, however finding a genuine/authorised replacement is proving incredibly difficult. Are you able to check your inventory and advise whether there is a replacement battery available, and I will order one. Many thanks in advance for your assistance. 

i connected usb to my pc and install synapse4. but it keep saying that my device is sleep mode. i tried my device update and connect usb to anther port but all of my effort did not work at all. what should i do? sorry my English. 

I recently received a new Barracuda X Chroma headset at the beginning of september, headset worked fine for a while but then randomly it started crackling and popping, constantly, doesnt matter what I do. I tried different cables, different usb ports, tried different combinations of new cables with the usb-c adapter, I tried moving the dongle further away from my other wireless receivers, it does it all the time and its infuriating. I dont know if this headset is defective or what, I tried updating the firmware, I updated synapse, I even tried running it without synapse and uninstalled it. Still does it no matter what, and I am at the point where Id rather just buy a different headset than deal with this anymore. If anyone knows what the hell is going on with this id love some advice, and yes it does it on another PC, doesnt matter what PC its connected to, the only time I can get it to work without the crackling and popping is when its connected to bluetooth on my phone. Then it works

Hi there, I’ve really enjoyed my Razer Blade (RZ09-0409) since getting it in 2021 however like other posts before me, my battery has begun to bloat and am looking to replace the battery. However  I am finding it difficult to source online. I believe the battery I need is RC30-0367 based on my research. Do you have a battery I can purchase for this machine? Best,Danny

 I've been experiencing a strange issue with my Viper V4 Pro and I'm wondering if anyone else has seen something similar.The problemAfter moving the mouse and then leaving it completely still, there seems to be a 5-10% chance that the mouse enters some kind of bugged state.Once it happens:The wireless dongle never goes to sleep. Windows thinks there is constant activity, so the monitor never turns off automatically. If I'm watching a fullscreen video with the cursor hidden, the cursor pops up every few seconds. The issue persists indefinitely until I move the mouse again.Interestingly, if the bug does NOT occur after I stop moving the mouse, everything works normally and the mouse can stay idle for hours without triggering it.Reproduction patternEvery "move → stop" cycle is basically a new attempt:Move the mouse. Stop moving. About 90-95% of the time everything is normal. About 5-10% of the time the mouse enters this weird state. Once it enters the state, it remains there forever until

Hello Razer Support,I own a Razer Blade 15 Advanced Model Mid 2021 (RZ09-0409), and unfortunately the battery has started swelling. I’ve really enjoyed the machine and would love to keep using it.I would like to know if you still offer an official replacement battery for this specific model, or if it is possible to purchase the compatible battery directly from Razer.From my research, I believe the original battery model is RC30-0367, but I would like to confirm the exact compatible battery with you before purchasing.Could you please let me know: If the replacement battery is available The price and shipping options  Thank you so much!

Generally the Leviathan V2 will encounter this detection problem if there is an interruption in power delivery when it’s powered on, I tested this to be true by unplugging it from the wall while its turned on and connected to my pc.Make sure that your plugging the leviathan directly to the wall and not in an extension cable to help avoid this issue from happening randomly.But if it occurs, I found one replicable way to fix the the issue:Press + and - volume buttons and  the power button together until it powers off to perform a hard reset. Unplug all cables (Typically; Power, USB C and Subwoofer) Hold the power button briefly to drain power (you may see a slight power flash in the RGB) Plug only the power back in, turn it on and test the source switch button (furthest left button), if it freely switches from green to blue then your good to go. If it does not, repeat the steps until it does, it takes me usually around 10 attempts until it starts working again with some outliers.

I have had my Leviathan V2 Pro for awhile and occasionally had an issue where the source couldn’t be changed from USB to Bluetooth/vice versa but hard resetting, unplugging cables, holding power button to drain the battery would work after a few attempts but I have just tried that no less than 30 times and I still can’t change source/connect to my PC. I have tried different cables and everything; no go. I need help figuring out how to get this thing back to functioning.

is Razer Headset Case compatible with BlackSchark v3 Pro