Razer Support

I am in need of a gas lift replacement for my razer enki X chair. My warranty has expired and I am unable to go through the usual channel of support.  The gas lift in the chair is failing and when sat on the chair slowly sinks and does not retain height while in use. I am willing to pay full price for the replacement.

I got a problem with my Razer Blade 16, and could get it solved thanks to the support of Razer.ScarletRouge and the customer support I could get it solved. Thank you very much!

Hi everyone,I’m having an issue with my Razer Basilisk Ultimate and wanted to check if anyone has seen this before or has a fix.The mouse works completely fine when connected via cable, but the wireless connection via USB dongle is unusable.The dongle keeps trying to connect but immediately disconnects again. In Windows Device Manager, it constantly reappears and reloads in a reconnect loop.I also tested it on my MacBook (no Razer Synapse installed and the device was never previously paired there). The exact same issue occurs, so it does not seem to be software or Synapse related.What I already tried:Updated mouse firmware Reinstalled Razer Synapse (on Windows) Disabled USB power saving / power management settings Removed hidden/ghost devices in Device Manager Tried different USB ports Full system restarts Complete fresh Windows reinstallNone of this fixed the issue.Summary:Wired mode works perfectly Wireless mode via dongle does not work at all Dongle constantly reconnects in a loop o

Every time i try to launch Sea of thieves (Microsoft store version) when i get passed the launch screen and “start game” my audio is halved (Possible even lower), Now this isn't the game audio being halved. It is my entire pc sound output being halved, Even after disabling apps taking exclusive control of this device. Not 100% sure its a razor issue but since it is my entire pc output going down it looks like it is. (Blackshark v2 THX Spatial Audio).

I'm experiencing a serious issue with my Razer Orochi V2 when using the 2.4 GHz HyperSpeed USB dongle.Problem:As soon as I plug the USB dongle into my Windows 11 laptop, my Wi-Fi performance is severely affected. It's not just my home Wi-Fi that disappears—almost all nearby Wi-Fi networks vanish from the available networks list. Sometimes no networks are visible at all.The only way my home Wi-Fi network appears again is if I move extremely close to my Wi-Fi repeater/router. Once I unplug the Orochi V2 dongle, the Wi-Fi networks immediately return to normal.My setup:Mouse: Razer Orochi V2Connection: 2.4 GHz HyperSpeed USB dongleOperating System: Windows 11Home Wi-Fi: 2.4 GHz (also using a Wi-Fi repeater)Troubleshooting I've already tried:Updated Razer Synapse to the latest version.Updated the mouse firmware and Wi-Fi drivers.Tried every USB port on my laptop.Disabled USB power saving in Device Manager.Restarted both the laptop and router/repeater multiple times.The issue only occurs whe

Lost usb

Hello :) I have a problem with pairing a new dongle that I bought at an auction. The dongle is detected as a Razer Nari and I can't pair it with the Razer Utility Pairing program because the Utility Pairing program doesn't detect the Ultimate headphones, but when I pair it, the Utility Pairing Ultimate doesn't detect the dongle. Please help me what to do in this case.

My razer viper v3 pro just wont turn on, the led wont flash, or anything at all, whenever i plug it into my pc it doesn’t work either, ive had the mouse for a couple months with 0 issues, it didnt start until last night i updated windows and shut down my pc and i woke up this morning and now it just wont work at all, ive tried plugging it into a different pc with different chords including the usb-c chord that it came with and ive had no luck.  Side note: I also had this problem with the viper v2 pro where the wireless dongle wont work so i have to use it wired which is why i decided to upgrade

Witam :) Mam problem ze sparowaniem nowego dongla ktorego zakupilem na aukcji dongla wykrywa jako razer nari i nie moge sparowac programem razer utility paring poniewaz utility paring nie wykrywa sluchawek ultimate natomiast parujac utility paring ultimate nie wykrywa dongle prosze o pomoc co w takim przypadku zrobic 

hi, my iskur has been with me for 6 years and has been working great until last week the base itself broke, the lift lever doesnt work anymore and the weld at the bottom plates are broken. Looks to me a total replacement of the bottom part. armrest is also now breaking, might need a new one. Where can I get replacements?

Hello guysSo i lost my usb dongle can i get a replacement? 

I was playing rust and my mouse connection just gone. Then i checked dungle and mouse there is no light on both when i tried unplug and plug it does not work, when i check connected device in my  computer’s setting  i see the dungle is connected  but mouse still does not have light or anything this is when i connect the dungle, also i download pairing application but on the sec step it says connect the mouse :D but the problem it is not connecting but the dungle connecting on that pairing app as well please help me about it , thx Razer support.

Hello, I want to register my Enki gaming chair, but although I put aside the details which were on a piece of the product’s cardboard, it was thrown away. How else do I register? Thanks. 

I lost my little USB C Dongle during a vacation, I tried to search other replacements online, but they seem to be different from the one that I had, so I’m not so sure if they would work as it should. So, I was wondering if it’s possible to check your inventory to see if razer had and one left. 

I was playing rust and my mouse connection just gone. Then i checked dungle and mouse there is no light on both when i tried unplug and plug it does not work, when i check connected device in my  computer’s setting  i see the dungle is connected  but mouse still does not have light or anything this is when i connect the dungle, also i download pairing application but on the sec step it says connect the mouse :D but the problem it is not connecting but the dungle connecting on that pairing app as well please help me about it , thx Razer support.

When i start my PC razer app engine pops up asking me to sign in-i do so and it takes me straight back to the same screen of saying welcome back choose your razer account. I have put a ss to show what I get. I click on my account, put correct password in, tells me it is logging me in and then i return to this screenEverything is up to date so not sure why this is happening  

Hi, I have an issue where windows recognizing my headphones as speakers (not as headphones). 

I need to know if the HyperSpeed Wireless Dongle will work with my Viper V2 Pro, even though the original dongle that came with the mouse no longer works.I'm currently using the mouse only with the USB cable, and I'd like to know if it will work wirelessly if I purchase the HyperSpeed Wireless Dongle.I bought this mouse in Argentina. The original dongle stopped working, and I followed all the troubleshooting steps recommended by Razer Support, but nothing solved the issue.Before purchasing the HyperSpeed Wireless Dongle, I would like to confirm whether it will allow my mouse to work wirelessly, even if the original dongle is no longer functioning. [removed by moderator]

Hello, whenever I try to enter my mobile number for my Razer ID, I only receive the One Time Authentication Number by email after about an hour. By the time I enter the number, it has already expired. I have already tried several times. What can I do?GreetingsOperator1271

hi.i managed to install the newest baracuda v3 firmware on my baracuda v3 pro. now i cant get flashed to the pro version. how do i fix this? i lost the pro function on the headset.

Having issues with my razer huntsman v3 pro firmware is up to date (1.3.0.0)uninstalled and re installed device and drivers disabled razer used razer app to close all razer instances preformed factory reset Windows is up to date changed usb fully power cycled pc (unplugged and held power until lights stopped)The keyboard lights up, but currently only the media keys work.none of the other keyboard keys respond. None will even wake the pc. No function or control keys work.pc was working fine when I was last on a few hours ago, pc was not powered off in that period before testing.

I brought the Viper V3 Pro for a year ago and replaced new feet but i found battery issue so can I claim without stock feet ?

Good afternoon!! My present is to ask for help with my razer account since I linked my account with a phone number that I no longer have access to and recently recharged money in my razer wallet to recharge a game and it asks me for 2-step verification and I don't have the number for the code to reach me and I don't have the backup codes since I didn't save them correctly and I lost the image that contained the codes... I need help because I want to access my account to be able to withdraw the money that I currently have in my account. Please can I help you to verify that it is my account and to be able to help you recover access to my account in order to change the phone number and update my information and continue using this wonderful page   buenas tardes!!   mi presente es para pedir ayuda con mi cuenta de razer ya que vincule mi cuenta con un numero de telefono que ya no tengo el acceso y hace poco recargue dinero en mi billetera de razer para recargar a un juego y me pide la veri

Dear Razer Support,I am contacting you regarding a Razer Basilisk V3 that I recently purchased.The mouse appears to function normally in several ways. The cursor moves correctly, scrolling works, items highlight when I hover over them, and Windows even shows the click animation when I press the buttons. However, the mouse will not actually select or activate anything when clicked.I have spent the past eight days troubleshooting this issue, including trying numerous fixes that I found online, but nothing has resolved the problem. Because I cannot properly select buttons or options, I am also unable to configure the mouse using Razer Synapse.I am using Windows 11, and after extensive testing, I am beginning to wonder if the issue may not be the mouse itself but rather a software or system issue on my computer. At this point, I am unsure whether the problem lies with the mouse, Razer Synapse, or Windows.I would greatly appreciate any guidance you can provide. I purchased this mouse for ap

Hello, my Cynosa V2 keyboard (serial number RZ03-03400200-R3U1) recently stopped working properly. I've already tried troubleshooting, but without success. The device doesn't connect properly and displays the “USB device not recognized” message. As a result, I can't update the drivers either. It isn't recognized by Synapse either.