Razer Support

Hello,I purchased a Razer Hanbo 240mm today without realizing it does not come with an adapter bracket for AM5 sockets. I have tried to submit a ticket through traditional means, but I am stuck on“Product is covered under Razer’s Limited Warranty. Click "Submit" to continue.” The submit button does not work. I’ve tried different browsers and logging in out out of my account. Thank you, Evan.

Even when the microphone is turned off, if it is plugged into a USB port on my Windows 11 PC the system refuses to sleep if I leave it unattended for a long time.  As a consequence, the system doesn’t require a password when I return.Is there a BIOS update that will address the problem?Thanks.

Hello My problem is that the base part of the chair is broken; I would need a replacement part, which I will pay for if necessary. 

Hi im loking for a replacement part for my iskur ser.No. 312103v02600547 https://drive.google.com/file/d/182IE1XxCoZPNTg_eReDx6MwgI5lu6Ut0/view?usp=drive_linkHere a link of the damaged weld https://drive.google.com/file/d/1CrbDIdW0a7-tjXFspqIViUF6LkQtkTwu/view?usp=drive_link https://drive.google.com/file/d/15Gu-WCl8xJY4ZjXQDQ09ywpHiSJ7VN28/view?usp=drive_link Thx for all

Hi, my son has a Razer Iskur gaming chair purchased on the 16th of February 2023 which sadly requires repair.Firstly, the seat pad material has cracked quite badly which is a cosmetic issue, but more critical is that the tilt mechanism base has snapped and requires replacing which renders the chair unusable. I also am unable to separate the tilt mechanism and the gas lift cylinder at this time so any advice you can offer on this would also be gratefully received.Unfortunately the seat pad has already been replaced twice for the same material cracking issues and since the replacements have no serial numbers I cannot log a support ticket.Could you please advise if replacements for these parts are available, and what might be possible?Thanks in advance!

I lost the code for it and dont have proof of purchase as it was given as a gift bought unopened from someone else. I have the serial number and other stuff, would I be allowed to buy a new code or am I stuck without 7.1 surround sound?

I have ran into this problem with Secure Boot.I have disabled Secure Boot and proceeded to do the following update:  Razer Blade Intel Firmware Updater: INTEL-SA-00459.Once it was complete, I went back to the BIOS to enable the function and once I exited the BIOS, I was prompted with the “Secure Boot Violation - Invalid Signature Detected. Check Security Boot Policy in Setup” error screen.Looking for Support on fixing this issue.

Hello,After a recent windows 11 update on my Razer Blade 15 (2018) - System SKU → RZ09-02386E92I get the error below unless I disable secure boot.I would prefer to run my laptop with secure boot enabled.How can I solve this problem?I see other people with the same problem but no solution:   

Hi, The seat cushion of my sons Razer Iskur RZ38-0227 is worn out. Is is possible to buy a new as a replacement part? He loves the chair. I would be a shame to discard it. Best regardsJ.Seedorff  

Hi,Iskur gaming chair broken Part H is broken,I was wonder whether I could buy a replacement for the same.Model: RZ38-0277Thanks

I can't enable secure boot in my BIOS after the 1.8 firmware update. Any fix for this?

I bought Razer base station v2 in 2022 and was working fine until few weeks ago it keeps connecting and disconnecting, but at sometime it disconnected and i have to restart my computer to make it work. It is not in warranty anymore. Is there anything to do to fix this issue?

Hi i seemed to be having some keys that is randomly unresponsive - specifically, keys C, left arrow key, and y. I tried deleting my keyboard in device manager and restarting but the keys still dont work properly- i need to press multiple times. Any solutions for this please?

Is replacement available for this mouse?

I have hammerhead hyperspeed for PS. Last night I went to update the firmware via https://mysupport.razer.com/app/answers/detail/a_id/13180The firmware updater failed to complete, stopped at about 50% and showed me this error message (now this message appears whenever I open the updater):  and prompted me to replug the dongle and re-open the case, then remove the left earbud and leave the right one in. Then it completed (and now when I repeat the process it says the firmware is updated).My guess is that the first time something went wrong at around 50% right when the right earbud was about to be updated, and got bricked. Now only the left one (the one I was prompted to remove from the case)

Hello Razer Support Team,I am currently using Razer Synapse Web and I really like the idea of managing devices directly from the browser. However, I noticed that only the Huntsman V3 series is currently supported.I own the following Razer devices:Razer HuntsmanRazer Basilisk UltimateRazer Nari UltimateI would really appreciate it if support for these devices could be added to Razer Synapse Web in future updates. Being able to configure RGB, macros, and performance settings from the web version would be extremely convenient, especially in environments where installing the desktop Synapse software is not possible.Thank you for your continuous improvements and innovation. I hope to see broader device support soon.Kind regards,

im missing my e keycap because i lost it after cleaning my keyboard and was wondering if there is any way to buy a new e keycap or get a replacement.

Hello everyone,I would like to share a serious stability issue related to Razer Synapse, which caused severe system freezes and kernel deadlocks on two completely different PCs.I’m posting this both as a bug report and as a warning for other users, because the symptoms strongly resemble hardware failure and are extremely hard to diagnose.Systems affected OS: Windows 11 Pro 25H2 (Build 26200) Two independent systems Completely different hardware (CPU, motherboard, RAM, GPU all different) The only common factor on both systems was Razer Synapse SymptomsOn both systems, the following issues occurred randomly (idle and under load): Full system freezes / kernel deadlocks

Can I get replacement of my dongle? Kind thanks.  

Hello, I’m looking for help with a HyperPolling Wireless Dongle that appears to have been bricked after a firmware update. Here is exactly what happened: I updated the firmware on my HyperPolling dongle through Razer Synapse. After the update completed, the dongle stopped showing any LED at all when plugged in. Razer Synapse still detects the dongle, but it will not pair or transmit wirelessly. When I attempt to pair, Synapse always returns “Pairing Failed.” My DeathAdder V3 Pro works perfectly when connected via USB (wired), so the mouse itself is not the issue. I have tried: Multiple USB ports (rear motherboard ports included) Power cycling my PC Unpairing and re-pairing Forcing pairing mode on the mouse Firmware recovery attempts   Nothing restores the dongle’s LED or wireless function.  At this point

Razer Synapse said that there was a firmware update available so I followed the steps on this website.Now, my mouse doesn’t work wirelessly anymore whether the dongle is plugged directly into my PC or plugged into the receiver.It only works in wired mode now.

My basilisk v3 pro mouse have broken scrool wheel even tho i didnt hit it trow it or nothing. I was playing Minecraft while all of a sudden it starrted stoping and not scrolling. I then opened it and found out that one side of plastic hook is broken what should i do? 

Hello,I recently purchased a Razer BlackShark V2 X headset and I am trying to activate the 7.1 Surround Sound software.The card inside the box only contains a QR code, but I cannot find or obtain the activation code. Additionally, when I try to register the product using the serial number, it says that the product is already registered.Could you please help me retrieve or reissue the 7.1 Surround Sound activation code and confirm whether my headset is genuine?I can provide photos of the headset, packaging, QR card, and serial number if needed.Thank you for your assistance.

Razer ID:GARNETUltraRedradio280Razer ID'nizle ilişkili e-posta adresi:efeates191@gmail.comDoğum tarihi:27.08.2005Adı Soyadı:Efe AteşEski telefon numarası:05058043530Yeni telefon numarası:05395737628Ülke:Türkiye

Good Day,I’m in need of assistance i recently bought a NEW Razer Kraken V4 Pro Headset from amazon however upon trying to register it keeps telling me the product is ineligible for registration and the entire serial and product code is showing in red. I have my proof of purchase as well documented. Any assistance given in helping to register the product will be appreciated greatly.