Razer Support

Hi,Few weeks I updated from Synapse 3 to Synapse 4 and I made insanely huge mistake. This update introduced a problem with my headset razer kraken ultimate constantly disconnecting and making my sound driver hang and restart it self. I could ignore this issue if it wouldnt impact the microphone not being recognized by discord for example. Ive been troubleshooting for weeks at this point, i tried the multiple things turning off the RGB, Reinstalling Synapse, reinstallign drivers, trying other USBs nothing helped it still randomly happends and its also freezing my games while i play and i lose the mic as well. For that i had to create a script that refreshes the sound drivers which takes like a second freezes everything as well but i have to alt tab constantly to do that which is really not a good way to go around this just to be able to use the headset. My speakers dont have any issues, (i dont have any other headset to test) and keyboard + mouse are okay even tho they ar

Iam Esports player , R6S , Valo, League , some of csgo 

i bought the siren emote yesterday and the synapse app regconizes it but when i try to edit the emote part of the siren emote the streamer companien app dosent regconizes it. no im not a streamer and im not planning on being one i just want it to show a funny 8x8 pixel gif in the background. the mic it self works well the emote part dosent tho

Hey guys, it seems that lighting settings are not saved in the device profile. I usually run the Naga2 Pro without Synapse running, and everything is saved into the device profile, except lighting, which reverts to RGB cycling then.Can this be fixed, or is there a workaround? I want simple, static lighting, nothing fancy. Even ‘off’ would be nicer than this stupid RGB stuff...

razer blackshark v3 dongle went bad for pc can't find replacement 

i lost my old phone number because my phone is missing.. how can i reset 

I would like to get a replacement dongle for my deathstalker. I have had it for a few years now and it is no longer covered under warranty, but I am willing to buy a new one. I can’t seem to find the matching part and product number to get this dongle - at least not one that is in stock. Can anyone help me? Thanks.

İki faktör kaldırmak istiyorum 

I have several keys that randomly won’t work and then will for sometimes. I try everything online everything is up to date. There is no solutions in sight. Searching on reddit I see that I’m not the only one with exactly the same problematic keys not one missing. https://www.reddit.com/r/pchelp/comments/1e2ux0c/razer_ornata_v3_several_broken_keys/Obvioulsy the warranty is over. This is unacceptable. All my PC equipment is from Razer but I’m in disbelieve that I just have a defect device from the brand I love. I had to write this with visual keyboard. I bought this one 3years ago for 90euros I was happy until a month ago. Hope there is a solution for people like me. 

I still have my email though and still memorize my old phone number

After installing synapse 4 I am unable to play decently, dpad on tartarus is stuck all the time, the naga trinity side panel sometimes doesnt light up/work… how can I downgrade to synapse 3?

I had to reinstall my PC and this specificly had a old saved Synaps 3 installer, but this garbage now downloads synapse 4 !  The new version drains my Viper ultimate battery in 1 day !  If u doo not reactivate the download of the old version i will have to switch to a different brand . so please at least give us a offline Synaps 3 installer 

Hello there,I have started to notice more and more that some of my keys on my keyboard are sometimes unresponsive or having input delay. For example when I was typing this text I had to press my “s” key many times(4-6times) until it got recognized. I having this issue with several keys like : S,R,M,N and Spacebar. I have tried to switch the USB ports, hard reset, reinstall drivers and also completely uninstall Razer Synapse. Nothing seems to work. I have got my keyboard one month ago. And I started doing this starting this month, with R being the first key starting to be unresponsive and other keys followed afterwards. If there is someone who knows some tips to try to fix this issue, I would be very grateful. I have my keyboard under warranty so in the worst case I can (hopefully) get new one. 

I bought a new headset, but the S/N is already registered. I need an activation code for 7.1 Surround Sound

My Viper V2 just started randomly disconnecting from wireless and then stopped working entirely when trying to use it wirelessly. There was no signs of an issue prior. It works fine wired as far as I can tell. I’ve tried different ports with and without the wireless extender and nothing has fixed it. I have also tried repairing Synapse 4 and checking for firmware updates. I have owned this mouse for 2+ years so I believe I am past warranty. Is my only option to purchase a replacement? What can I/should I do?

Hello, i have got my 7.1 surround code, but didnt receive the 50% yet, maybe because i am at the 15 days trial? anyways i have receide this card alongside my BlackShark V2 saying i would be approved to get it. I have my code here 

i lose my old phone number so I can't have my authentication codes or backup codes. I wanted to pay with my Razer , but I couldn't pay without a the codes so I need help.

I recently just lost my Barracuda X ( 2022 ) dongle. I understand this has been asked before but where I can find a replacement dongle for my Razer Barracuda X 2022? Thanks very much!

I still have access to the email used in the account and I also have a proof of recent purchase of Gold credits. However, I can’t use the credits since it will request OTP or it needs a back- up code in which both I no longer have access. Need help on this. Thanks!

I still have access to the email used in the account and I also have a proof of recent purchase of Gold credits. However, I can’t use the credits since it will request OTP or it needs a back- up code in which both I no longer have access. Need help on this. Thanks!

My deathadder v3 sensor goes crazy randomly or when i have 8 k poling rate… and i dont know what to do to fix it does any one know how? i bough it from a online store called emag… its real is detected but the sensor goes crazy like doesnt respond or goes every direction when i dont move it...

When i use  my huntsman it will be regisered by my pc the leds are on not in demo mode and wont type i’ve tryed everything i found like reseting, reinstalling drivers, and it isnt something with the usb because i use the usb that comes with it and also i use the same cord as that for my huntsman mini which works perfectly.

My usb dongle suddenly stopped working, when connected via usb it briefly gives a dim green light and then shuts off. Windows has given a “Usb device not recognized” error. I have tried rebooting, reinstalling synapse & drivers, switched usb ports but to no avail. Headset can be used wired and with regular bluetooth mode but the dongle just doesn’t work.

hello my razor nomav2 was working fine then for some reason switched to bluetooth and i cannot for the love of me switch it back 

Hello, I bought my Razer BlackShark V2 X headphones last year and I'm trying to activate the 7.1 surround sound.However, when I try to register the activation code, it tells me the product is already registered. I didn't register it.I think the code might have been used previously or there might be a problem with the activation system.I'm not requesting a warranty or repair, just help activating the 7.1 surround sound.I can provide the proof of purchase, serial number, and photos if needed.Could someone from Razer technical support help me resolve this?Thank you.