Razer Support

Hi everyone,My Razer Viper Ultimate's wireless dongle has started disconnecting and reconnecting approximately every 1 second in a continuous loop. The mouse is completely unusable in wireless mode, though it works perfectly fine when connected via cable.Issue details:The dongle connects and disconnects in a ~1s cycle (constant Windows USB plug/unplug sound) Wired mode works flawlessly Razer Synapse intermittently detects/loses the mouseWhat I've tried (none worked):Plugged the dongle directly into rear motherboard USB ports (both 2.0 and 3.0) Removed dongle from the charging dock, plugged directly into PC Clean reinstall of Razer Synapse (tried both 3 and 4) Uninstalled USB drivers in Device Manager and let Windows reinstall Tested on a completely different PC — same issue Mouse is fully charged Changed "Wireless Power Saving" to 5 mins (not 0) Disabled USB Selective Suspend in Windows power settings Attempted firmware update — fails because dongle won't stay connected long enoughSyst

Dear Razer Support,I am writing to request assistance with reactivating my 7.1 Surround Sound license for my Razer BlackShark V2 X headset.Issue Description:After reformatting my PC and reinstalling the 7.1 Surround Sound software, I attempted to log in with my Razer ID and use my activation code again. However, the software returns an error stating that the "license code has already been used." I am using the same computer and the same Razer ID account that I used for the initial activation.Device & License Information: Device: Razer BlackShark V2 X - Wired Gaming Headset - White Serial Number: (REMOVED) Product Number: RZ04-03240700-R3M1 Date of Purchase: 09 Dec 2025 Place of Purchase: Philippines Steps I Have Already Tried: I have confirmed I am logging in with the correct Razer ID email and password that was used for the original activation . I restarted the software and attempted the login process again . I understand the activation code is tied to a Razer ID and sho

I am currently talking to a manufacturer about creating a heat sink for the blade 18 rz09-0484 and similar. My fusion 360 skills are pretty weak and it would take me more time than I can give to model a heat sink. Anyone willing to help will receive a free replacement heat sink for their blade 18 once they are delivered . Please reply or pm me if you have any info or questions.Thanks

Hello,I’m experiencing an unusual thermal behavior on my Razer Blade 18 with the Intel Core i9-14900HX processor. While monitoring CPU temperatures using Core Temp, I noticed that Core #5 reaches 100°C, even though the laptop is idle or under minimal load. The rest of the cores remain in a much lower range (around 48–57°C).I’ve attached a screenshot showing the temperature readings for reference. This behavior is concerning because: The system is not under heavy load (no rendering or intense applications). The laptop is running Windows High Performance mode and Balanced mode in Razer Synapse. Only one core spikes to the thermal maximum (100°C), suggesting a possible thermal imbalance. Could this be due to a cooling issue, uneven heatsink contact, or a known issue with the thermal design or BIOS behavior? I would appreciate your assistance in diagnosing whether this is within expected operating conditions or if service is recommended.System Info: Razer Blade 18 (2024 model) Intel

Razer RZ09-0510x laptop fn key does not work. I have reinstalled synapse and run the Razer driver cleaner app. Issue still persists.I have also tried to delay the synapse center start by setting it to automatic delayed.i also tried disabling realtech drivers.

so I just bought a new razer BlackShark V2 X headset and when I tried to register it – it says that product is already registered. Because of it I can't get the 7.1 sound activation code. I have all proofs of buying headset and I have no idea what to do now. please help... 

Unrecognized Serial Number ISSUE 

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Dear: razer support office,I am texting you on regards to a mouse I purchased, it scrolls great, it clicks stuff and when I hover over stuff it highlights it, even shows clicking when I click but for some reason, it won't select anything I would love to keep this mouse but I tried for 7 days to fix this issue but nothing seems to be working, I can't config my mouse if I can't select the button on the screen. I am starting to crash out and I want to know how to fix this. I am not sure about if it's my computer or if it is just the software or what. But can you  please help me with this issue. Thanks Brad Van Alten

Dear Razer Support,I hope you are doing well.I own a Razer DeathAdder V3 Wired with the following serial number:S/N: (*Removed by moderator) Recently, I started experiencing an issue with the original cable. During normal use, the mouse randomly disconnects and reconnects without any warning, making it unreliable.To solve the issue, I purchased another genuine Razer replacement cable, expecting it to be compatible. However, after opening the mouse, I discovered that the internal 5-pin connector on the replacement cable is physically larger than the connector used in my DeathAdder V3 Wired, even though both cables are genuine Razer products.As a result, I am unable to install the replacement cable.Could you please advise me on the following?• Is there a specific replacement cable designed for the Razer DeathAdder V3 Wired?• Is it possible to purchase the correct replacement cable or internal connector directly from Razer?• If available, could you please provide the correct replacement c

Hi Support, Could you please clarify if the volume potentiometer on this headset is wired as a voltage divider or a variable resistor? Thank you.

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.I have tried the following:uninstalling Synapse uninstalling the device from Device Manager installing all Windows Updates updating all audio

I've had these speakers for like 4 years. But today, they just suddenly started making a crackling noise whenever I power them on and play any music/video. I turn them off and on until the crackling sound gets fixed, but sometimes I listen to music and just let it play until the crackling sound is fixed. However, sometimes it just never goes away, and I have to turn them off the whole day and just use my monitor speaker, which sucks. Did anyone else experience this? Is this a firmware issue or just a Razer tactic to make me buy a new one because it's already 4 years old? Lol...

Hello,I am experiencing an issue with my Razer BlackShark V3 Pro headset.At random times, the audio becomes robotic/distorted for about 1 second and then returns to normal. Recently, this issue has started happening much more frequently.My firmware is up to date. I have tested the headset with Ultra Low Latency mode both enabled and disabled, but the problem still persists.When I first purchased the headset, there were no issues at all. The problem appeared only recently.I have just tested the headset using a wired connection, and the issue does not seem to occur in wired mode so far. This makes me suspect the problem may be related to the wireless connection or dongle.Could you please advise on possible troubleshooting steps or let me know if this might indicate a hardware issue?Thank you.

i cant receive my 2fa authenticator app code. and i need to reset it please.

After doing a reinstall of my Windows update, I realised that my microphone didnt work, so I checked through all the different places to see if the settings had changed, everything looked normal. I was looking around Razer Synapse, I dont remember what I did, I was probably turning off and on my headphones and then Razer Synapse just crashed. I tried reopening Razer Synapse but it just crashed after a few seconds of it launching. I have tried reinstalling Razer Synapse and Razer Chroma but it didnt fix anything. According to ChatGPT it is THX Spatial Audio that is the problem.

Dear Razer Support, I am requesting assistance with my Razer Blade 15 Base (Early 2020), Model RZ09-0328, as I am experiencing a Secure Boot issue that prevents me from using certain software requiring Secure Boot. Issue Description When Secure Boot is enabled, the laptop fails to boot into Windows and displays the following message: Secure Boot Violation Invalid signature detected. Check Secure Boot Policy in Setup. When Secure Boot is disabled, Windows boots normally. However, applications such as Valorant cannot run because Riot Vanguard requires Secure Boot to be enabled. BIOS Update Issue To resolve this, I attempted to install the official BIOS v1.06 update from the Razer Support website. However, the update does not complete successfully: The updater launches normally. It progresses through the update process and reboots the laptop. After rebooting, Windows starts normally without any BIOS flashing screen. Checking System Information (msinfo32) confirms that the BIOS version rem

Can i add my Order to my Account so i can Track IT. It seems that i was a guest because in my acc is No Order linker.

Why doesn’t the mute button on the raiju v3 pro mute my mic ?

Essentially I reached out to Razer support twice and chatted with the AI bot multiple times as I'm not sure if my Razer Cobra Pro has a warranty because it's wireless dongle and bluetooth stopped working 3 months ago along with the past month having issues with it connected via wire which stops detecting the mouse half the time. I did try to register and submit a warranty request for it but Razer said it could not be registered.I tried again a few days ago through the AI support chatbox and entered the serial number when it asked for it and it was reported stolen which absolutely shocked me. I'm not sure what happened because I did buy this brand new from an Ebay reseller and can provide the proof that it's mine. Although I did ask the reseller for a receipt when I initially tried submitting a warranty request when the wireless and bluetooth functions stopped working, but the reseller was quick to reply that they have no receipt left.I'm not sure what's going on but seems like I do hav

 after a recent windows update i restarted my pc jsut to find out i no longer have 7.1 surround sound  enabled for my razer blackshark v2 x headphone it was workig just fine before the update but now i dont even see the 7.1 surround option in audio output tab or settings, my headphone only registers as stereo output and 7.1 surround dont know how to fix ittried many post with solution like removing all razer files and restarting and again installing 7.1 but that didn’t work too.

Im trying to make my extra button on my Cobra mouse an auto clicker with 20 cps when held down, i used to have it but changed it to a macro and now i want it back to the auto clicker, but cant find the button to enable turbo mode, ive looked at tutorials and my box to check for turbo mode just wont show up, what do i do? 

Hello: Your site is very circular and confusing.  You seem to be trying NOT TO accept warranty claims!have spent A LOT of time trying to figure out how to initiate a warranty claim.  My controller intermittently disconnects.  I have tried different USB ports, connector cables, updated drivers.  I am done with it!   just want a warranty claim.  Please help me. 

So I press and holder the “smart switch button”, it blinks but the Bluetooth mode is not activated. How to reset the headphone ?