Razer Support

Hi i seemed to be having some keys that is randomly unresponsive - specifically, keys “H”, “,” as these are the ones i use frequently so i notice it. I tried deleting my keyboard in device manager and restarting but the keys still dont work randomly - sometimes it works and sometimes i need to press multiple times. Any solutions for this please?

Hi everyone,I've been using this headset for less than a month, and I am facing a recurring issue with the USB Dongle initialization. It is important to note that this behavior has been present since day one, right out of the box.I spent the last few weeks trying to troubleshoot this myself using software solutions found on forums (I have never tampered with the hardware), but nothing has permanently fixed it.The Issue: When I turn on my PC after it has been completely powered off (power strip off), the Volume Wheel behaves erratically. Instead of changing volume smoothly, it jumps random amounts or fights against my input. Sometimes it doesn't register inputs at all, or it lags significantly. It feels like the scroll encoder is glitching or 'skipping' steps. Troubleshooting steps I have already taken: Clean Reinstall of Razer Synapse (tested with and without it).

I’ve watched your video.  I’ve read the instructions. I bought both the 240 and 360 and I’m about to send both back.  Like everyone else that no one answers on here.. I don’t see how these AM4 stand offs are supposed to work.  They are not long enough to reach through the plate and screw into the thumb screws.  can someone please send me the right stuff or explain how these are supposed to work. 

I'm looking for a replacement mic for my Kraken v3 pro, but can't seem to find any online, is there  a way to still buy tthem?

NO ME LLEGA EL CODIGO ACTIVACION SONIDO ENVOLVENTE 7.1

I have no idea where i can go to to find my RMA, can someone please tell me in detailed steps or even screen shots where to click to find my RMA?

I have the enki and have been using it for some time, about a year ago when the warranty was still up i had these rods sticking out along side the edges of the chair which has cut me a few times, im pretty sure nothing can be done but I figured I would just ask the question if anything can be done to fix it, if not I'll probably buy a new chair.

As many times as I’ve tried I cannot get my model number and serial number accepted by Raser web site. I had no trouble with Basilink mouse and Leviathon speakers though. I have used my camera to blow up large these two numbers but still get a message saying its not correct so here I am asking for help please, Melbourne Australia

Hello, Razer Blade 15 Advanced (2018). Followed the instructions and downloaded the recovery image from Razer. No matter how many combinations I tried, I always get Razer System Recovery "Only support running under WinPE" error Here's what I tried: Downloading from different computers Different USB drives Different USB ports (all on the Razer Blade, no USB hubs) Different filesystems in the USB drive NTFS mostly since it's what is mentioned in the documentation but also FAT32. Updated laptop's firmware using the official updater: RazerUpdater_v1.1.1.3_CH510-MEv120811753v2.exe I have no other way of contacting Razer support so I would appreciate if someone could explain how this can be solved and maybe even fix the system recovery zip or the instructions. There are various similar threads in this forum and reddit. Thank you!

Hi,i need a replacement battery for my Razer Blade 14 (2021).I use my laptop for work and therefore cannot send it in for repair.The battery is currently removed...Is it possible to order a battery to install myself?Many thanks

Hello,I have a Razer Barracuda X (2022) headset (Model: RZ04-0443) and I’m experiencing a persistent issue with the dongle firmware update. The updater completes the process without errors, but the new firmware version is not saved on the dongle. When I reopen the updater, it asks for the same update again.Issue Summary Headset firmware successfully updated Dongle firmware appears to update but does not persist After restarting the updater, it prompts for the same firmware update Tried multiple USB ports, including USB-C and USB-A (USB 2.0) Tried different systems Reinstalled the updater Headset pairing works normally Technical BehaviorThe updater is able to: Detect the dongle Be

I’m wondering if the Kraken V4 Pro features a noise canceling mic like the Kraken Ultimate? I own the Kraken Ultimate and Nari Ultimate and was thinking of selling them and getting the V4 Pro for a 2 in 1 setup. I need the noise canceling my, though, for work because of my Corgi who barks too much.

  I bought Razer Blackshark V2 X headphones, but there is no activation code in the box, and when I link them by serial number, it says that this product is already registered.  

Hey team, I just got the new Razer Thunderbolt 5 Mercury dock so I could have 3 monitors. However, the 3rd monitor isn’t working.Tested: 1. When I unplug 1 monitor the one not working starts, then re-plugging the monitor that monitor doesn’t start.2. Lowered the resolution size down3. Changed the refresh rate4. Tried with macbook pro (latest model with thunderbolt 5) still only 2 monitorsSpecs:Using thunderbolt 5 cables to each monitor3x Asus ProArt monitors

Hello, I lost my Naga V2 side panel. V2 is there any way to purchase a replacement one?

I've just been trying to connect my Wolverine V3 Pro to my new PC and I'm not getting anything at all. I've tried the dongle and cable. Xbox mode and PC mode. Tested it on Synapse AND Steam and I'm getting nothing. I have also been playing with the controller on my XSX which I've had zero issues with.I am a little rusty when it comes to PCs but nothing I do is connecting the controller (or even showing it's visible, for that matter).Can someone help me out please?

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also format

Hey all, To make the new BlackWidow V4 Pro work I had to switch from Synapse 3 to Synapse 4. However, now the auto profile change feature when you launch a game don’t work anymore. Any solution on this? Best regards.

I am hoping to keep this short, but I doubt it.I am beyond angry and frustrated with Razer support right now.  Literally a dozen support agents and not one of them has been helpful.  I know there are reports about the “legendary” bad customer service, but I am beside myself as to how bad it has gotten.  I can’t get a straight answer on anything.  But the answers I got have been...infuriating.Let me just focus on the most recent issue.  I reinstalled Razer Synapse 2.0 on a Windows 7 repair.  I am also using Synapse 2.0 on Windows 10 machines, including a new build.  Synapse 2.0 was working fine at one point in the past for a while on that W7 machine.  I have a ton of Synapse 2.0 compatible devices so I need 2.0 to use these devices properly.  Synapse 2.0 worked easy without any issues on the new Windows 10 build and after the Windows 7 repair, we were able to get Synapse 2.0 to work on that machine as well.  Full functionality is present and no complaints

So basically my PC does not support bluetooth so I try to use the dongle from the headset, and i’ve tried everything for it to work. from software settings, trying everything literally. Even used ChatGPT because i was so stuck with them not working.So basically i connect the dongle, which the PC recognises, but when I turn on the headset, it goes into pairing mode on bluetooth and i press the button for it to go into hyperspeed wireless, and the little LED light goes from blue(pairing) to green for like 5 seconds but then it goes automatically into pairing mode (blue lights again). that indicates that the connection between the dongle and headset failed and is automatically trying to pair with another device (i guess)I also installed everything, synapse, drivers, and any software that there is.simply the pc sees the dongle but the dongle doesnt see the headset and i can select the ‘’headset’’ that the pc recognises and select it for the output audio but the head

So I got the BlackShark V2 USB Soundcard headphones a while back.I usually have the volume knob on 50%, but recently I noticed an imbalance in the audio: the sound comes out to about 75% left, 25% right.The issue is that it only happens with 50% volume, so I’m pretty sure it’s not a driver or software issue. I imagine that it’s a problem with the internal connections of the headphones (wiring and such). They’ve never been dropped or man-handled. Is there some manual that could tell me how to repair it, myself, or should I send it to someone to have it fixed/looked at?

Hello Razer Support,I have a Razer headset, and I found this Serial Number on it:When I try to check it on your website, it says the serial number is not found.Could you please help me verify if this headset is genuine and tell me the exact model?Attached is a photo of the headset and the label with the Serial Number.Thank you for your help!

Hola, disculpa perdi la caja de mis razer blackshark v2 y no puedo activar el sonido envolvente 

i can’t wait that like alr 1 hour after opening exe, please who knows this trick. Synapse 3 too 

I need help i lost my old phone number and i caqnt change it