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42822 Threads
P
pAnduuhh
posted in Razer Support
Blackwidow X Chroma TE Not Showing Up in Synapse

So I literally just got my new Blackwidow in the mail about less than an hour ago, unboxed it, plugged it in, and Synapse doesn't pop up automatically like it should when plugging in a new device. The device is not showing up at all in Synapse. Windows is recognizing it being plugged obviously because I'm able to use it normally everywhere. Something interesting I noticed is in the Device Manager, the new device that showed up which is supposed to be the Blackwidow, is showing up as a 2nd mouse (Lancehead). It's showing up in the keyboards dropdown with the keyboard icon but with the Lancehead name... Can someone please help me get the Blackwidow to show up in synapse so I can actually start using it the way I should be able to?

1
Razer.Caziel
4 years ago
A
AbWed
posted in Razer Support
Razer Deathadder Elite Clicks Per Second Cap?

Recently i bought a deathadder elite and ive noticed that my cps is capped at 10 or 11 which is low compared to my average cps on my old mouse. I'm pretty sure it has to do with double click protection and if so is there any way to disable that?

1
Razer.Speedcr0ss
4 years ago
C
chongyunxiangInsider
posted in Razer Support
Razer blade charger buzzing sound

Hi, I've just got my Razer blade 15 2019 base model for less than a month. I noticed a buzzing sound on the charger whenever it's plugged into an electricity supply. It sounds like electricity buzzing. I've attached a link where you can view a video i took of it. https://drive.google.com/file/d/1j3ZLqxeBNx4sTvM1fKZWXGEa3rXjoUnG/view?usp=sharing Is this buzzing sound common? It gets more audible the longer it's plugged into the power socket. Thank you.

4
Razer.Caziel
4 years ago
B
bakmanders
posted in Razer Support
razer naga aint connecting

i did a update on my drivers and my naga that i used for several years now isent conneting. what can i do to fix this?

1
Razer.Speedcr0ss
4 years ago
I
IShadowDJI
posted in Razer Support
Orbweaver Chroma

My profiles won't apply on the orbweaver chroma

1
Razer.Speedcr0ss
4 years ago
R
Rperson1973
posted in Razer Support
Wireless Sound issues Call of Duty Modern Warfare

Using a Nari ultimate wirelessly which works fine with other games. In this game I get sound upon startup but no sound thereafter. Can someone please tell me how to fix this? Thanks

1
Razer.Speedcr0ss
4 years ago
JDMtom
JDMtomInsider
posted in Razer Support
Nano Leaf and Synapse

Evening all, Hope you all have had a great Christmas, Bit of an interesting one, I have been running Synapse 3 for quite some time, and around 6 months ago got my hands on some Nano Lead Aurora panels. Initially I was linking the Nanoleafs to Synapse using a third party plug in and all was cushty, However recently I have noted there is native support in Synapse. However since noticing this, I have also noted that the panels often lock up when going into a Chroma enabled game. All my razer hardware and my philips Hue stuff works as expected, however my panels do not. Any one else experienced this ?

2
Razer.Speedcr0ss
4 years ago
N
neighbourdan
posted in Razer Support
Razer Sieren X Boom Arm

Hello all. I am wanting to purchase a boom arm for my mic however all of them advertise for the blue yeti so I am not sure if they will fit with my mic. I have seen one thread about this, that concludes the Rode PSA1 Swivel Mount Arm works however that is £62 and I am looking for one below £30. If you don't know what arm works, that is okay but if you know what size adapter I need to fit the arm with the Razer Sieren X then that would be very helpful. Thank you.

1
Razer.Speedcr0ss
4 years ago
C
contishot
posted in Razer Support
Razer Blade 15 Advanced 240Hz RTX2080 Max-Q (2019) Problems

Hello, i bought the Razer Blade 15 Advanced 240Hz RTX2080 Max-Q (2019) and have some Questions and a Problem. Maybe someone can help me out. 1. The Laptop has a RTX2080 and an Intel 630 Grafics. How i can change between the Cards? Because if i work with Office, then i dont need the Power of the RTX2080 and the Intel 630 Grafic is enough. Or ist the Laptop doing this automatically? Where i can check which Grafic Card is actually used? 2. Does anyone else know a way to Charge the Laptop? I readed that its not possible to charge it with an Powerbank. Is this true? I hope there are people that can tell me some Answers on my Questions. Thank you.

3
Razer.Speedcr0ss
4 years ago
V
vrtllg
posted in Razer Support
MSI Mystic and TT RGB Plus doesnt work with Chroma

I have 10 TT Plus Premium RGB Radiator Fan with 2 controllers TT and they work fine with TT RGB Plus but at sync Razer Chroma they all turn off. The same happens with MSI 2080 RTX. All Softwares are at last version. Windows 10 are at last version.

16
R
4 years ago
G
gildebaelgun
posted in Razer Support
Razer Kraken Tournament edition not found by synapse

My Razer Kraken Tournament edition headset cannot be found by synapse, my computer detects it and makes it the default device (I also did it manually as described by the manual) but when i launch synapse 3.0, they are not located by the program. I was on chat with support for 3 hours and i deleted and reinstalled synapse 3 times and as well as the reconnected the headset to 4 different ports but for some reason they were not found. I've tried everything like clearing all the program files, restarting my computer and uninstalling it from device manager but to no avail. Any help is appreciated.

1
Razer.Caziel
4 years ago
D
DanteKA
posted in Razer Support
Problem with Auto switching sound Device with Razer Synapse

Hi there, i'm a saler from a store of Hi-end Gaming Gear and PC parts, recently ,i sold a Razer Kraken Kitty Pink with new Razer THX spacial 7.1 mode and Stereo Mode which have a lot of other feature include with the Razer Synapse for my customer, but there is one problem when he use it to play Apex Legends (i'm not sure about other games cause the guy only play Apex Legends and get problem with it) ,there is a feature which auto switch between THX Spacial 7.1 and Stereo Mode when accessing Game or apps which support 7.1 or Stereo , so everytime he playing games, it just automatically switch to the Speaker for a few seconds and then switch back to the headphones , and in the process of switching, it cause the PC to stop,freeze in 3-5 seconds when playing games which is very annoying ,i have tried to support in many ways, disabled all unused device or even disable the THX Spacial , it keep auto switching to speaker while playing games , is there anyone encounter the same problem and hav

1
Razer.Caziel
4 years ago
R
Rapaline
posted in Razer Support
Razer Ortana Chorma lights keep flashing

Every time I turn on my key board it will flash its lights until I unplug it and plug it back in again. also I find that I need to push rather hard to make sure my w key is working its brand new

1
Razer.Caziel
4 years ago
J
jurianthethird
posted in Razer Support
Razer Kraken X Mic not showing up

Just bought a brand new Razer Kraken X today, and my computer doesnt seem to be accepting microphone inputs from the headset. I have already checked for new audio drivers, and ensured that everything works, and that the mic isnt muted. My computer is a Dell XPS 15, and has one audio jack.

1
Razer.Caziel
4 years ago
V
ViolentTenshi
posted in Razer Support
Razer kraken headphones mic not working :(

Hi guys i hope you can help me. My razer kraken headphones microphone is not working when plugged into my PC. When both the jacks are plugged in i get static in the headphones and the microphone does not pick up my voice and just records static. Can anyone help me with this? :(

1
Razer.Caziel
4 years ago
R
retroSkobeloffbuzz288
posted in Razer Support
Need help fixing my Razer Kiyo Webcam

Recently a friend gifted me a razer kiyo webcam and i have began setting it up. I have put it on my monitor with the usb set at the back of my pc. Ive gone to razer app to look at the image for settings and all that. The problem im having is on the image preview (ive also test this in streamlasobs). Everything is the oppoisite in the way that if i raise my right hand on the image preview it shows me holding up my left hand and if raise my left hand it shows me rasing my right hand. I have never use a webcam much before so i dont know if this is something i can change, if its broken/bugged or its just meant to be that. The only other webcam ive had before was an intergrated webcam on my gaming laptop (the razer kiyo webcam is on my desktop) and it never did this at all so im a little bit confused. Any tips or ideas on how i can fix this. Note ive already look to see if my webcam was the wrong way around but it wasnt.

1
Razer.Speedcr0ss
4 years ago
A
aidangarciaa
posted in Razer Support
Can't hear 7.1 surround sound when it's selected as a default device.

I have the Razer Kraken Tournament Edition and I want to use the surround sound option, however whenever I set the '7.1 Surround Sound' to default device on sound properties, I can't hear anything. The sound levels are working because the grind bar is going up and down, but I still cannot hear it through my headphones. Someone help me.

1
Razer.Speedcr0ss
4 years ago
T
TrickT
posted in Razer Support
Tartarus V2. Cant get this to work in or out of game. Lights work and Synapse has it located.

Tartarus V2. Cant get this to work in or out of game. Lights work and Synapse has it located. Created keymap and linked to game and cant get it to work in game or in browser just randomly trying to use it to actually type. Please help.

1
Razer.Speedcr0ss
4 years ago
D
DaddyUltrakill
posted in Razer Support
Kiyo issues

Just bought it today, worked fine for 30 mins. But, it freezes on a frame and the light is flashing. Firmware is up to date. Any ideas?

2
Razer.Speedcr0ss
4 years ago
F
Foxthemagnificent
posted in Razer Support
Monitor and graphics issue Blade 15'' 2018 advanced

Hi all. Model RZ-0902386E92 Windows 10 Pro 64bit So two issues that I think are linked : 1) My monitor is being recognized as generic pnp(plug and play) monitor, which means windows cant find the correct drivers and uses simple windows drivers instead of the correct ones. 2) I can't adjust the brightness anywhere. No options what so ever. Not in the quick tab nore in the display settings or control panel. And the keyboards shortcuts (fn + F8 or F9) are not responsive. On the other hand the shortcuts to adjust the keyboard brightness do work. I installed the relevant latest video drivers via the razer driver download page. Intel UHD 360 and nvidia gtx1070 MAX Q design Tried updating them, uninstalling, reinstalling, deleting and scanning for changed hardware with no results. If anyone could help me out it would be greatly appreciated. cheers

1
Razer.Speedcr0ss
4 years ago
F
Foxthemagnificent
posted in Razer Support
Bluetooth cannot discover any devices Razer blade 15'' 2018 advanced

Hey there. Model (*Removed for security purpose) I'm having an issue related to the Bluetooth drivers. Ever since i reinstalled windows 10 (pro, 64bit), the Bluetooth does not discover any devices. Yes it is activated Yes I have simultaneously tried to discover the same devices with an other laptop and an other phone and have successfully done so. Only this laptop doesn't see them. I have installed the driver off of the razer driver download page for my model of laptop. I have tried to delete and reinstall them automatically as well. I have tried to update them (windows says they are up to date) I would appreciate any help, Thanks !

1
Razer.Speedcr0ss
4 years ago
A
Arty_sonicstrife
posted in Razer Support
Raiju Ultimate slow turning on right stick.

Not really found a fix for this yet so hoping someone here can help me. Everything about the controller is fine except when I want to turn right, its about 50% the speed of turning left. I mainly use it on Destiny 2 and it is very noticeable there especially when I sprint. I sprint left and I pretty much spin on the spot, turn right and its like trying tot turn a lorry in a circle. I have the latest firmware (1.05) Any help would be greatly appreciated.

1
Razer.Speedcr0ss
4 years ago
A
aeroCadmiumRedONYX150
posted in Razer Support
Will the Magnetic Wrist Rest from the Ornata work on the 2019 BlackWidow?

I used to have an Ornata but I gave it to my friend, I recently ordered a BlackWidow 2019 and wondered if I can use my Ornata Magnetic Wrist Rest on it?

1
Razer.Speedcr0ss
4 years ago
R
rushDarkScarletsite114
posted in Razer Support
Bought Razer Panthera Evo Arcade Stick and can't track order.

I bought the Razer Panthera Evo Arcade Stick today and got my conformation email saying it was being prepared for shipment. I went to where I should be able to see my tracking info but its telling me I need a password that would be in my email. Problem is its not there so I can't track my order, and I can't contact support. Maybe someone here could help me?

1
Razer.Speedcr0ss
4 years ago
D
DeathyGoldfish
posted in Razer Support
Razer Kraken Tournament Edition pitch change with volume

Hello, I bought the Kraken TE's and I was pretty satisfied with them... Until... Yeah I noticed the pitch changing with different volume levels, and that isn't really too bright when im playing rhythm games and such. Listening to my favourite songs is also a pain, because the pitch is just too high. (Just so you know <high volume=high pitch>, and I tend to listen to music pretty loud.) So I just wanted to know if there is any way to change the pitch functionality, if it's a flaw/broken or its just normal for the headphones to have that. I'm actually pretty sad. thanks, - deathy

4
R
4 years ago

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