Razer Support

My battery cable was making a crackling sound and smoked when I plugged it in and then I quickly removed it from the laptop port.  I have  powered down my laptop, but I’m afraid to turn it on and charge it.  It is exactly 3 years to the day I purchased it new.  Is this common in Razer products where they start to do things like this so you have to buy new? Is there a remedy for this? I don’t want to start a fire or have my battery explode on me :/ any help is much appreciated. I use this computer for my work, it’s my livelihood.  

Dear Customer Support,I am contacting you because my mouse has developed several problems. It frequently registers a double-click when I click only once, and sometimes the buttons or cursor stop responding altogether.I have already updated the software and drivers to the latest version, but the problems still persist. Therefore, I believe the mouse may be defective and would like to request a replacement with a new one.Please let me know what information or documents you need to process the replacement.

Hey there,I have a Razer Blade 15” (2020), RZ09-03519 model laptop that has started to have some strange power down issues, as well as some issues with booting up into Windows with Secure Boot enabled. Anytime I do enable it, it gives me an invalid signature error and will refuse to boot at all. From everything I have read, this will require at least a BIOS recovery, if not a full on BIOS update, and I am unaware of how to get such a thing. I checked the laptop’s BIOS and Firmware page and there have been no BIOS updates for this model listed. I feel like just a recovery would work just as well, but have had no luck in finding anything about that either.Is there a possibility for someone from Razer to reach out with a link to at least a recovery I can do with this thing? Or should I look for a BIOS for the specific CPU? Where do I go from here? Thanks.

Hi Razer, I’ve strolled the entire internet for a replacement battery to replace my RC30-0367 battery in my Razer Blade 15 2021 model, sadly without success. Can you please help me get a replacement battery ASAP? I need to get back to work and have already waited 4 days as I had ordered the RC30-0248 model thinking that would fit… Kind regards,J

I tried all the method suggested by google AI but to no avail. My laptop can detect my Nommo V2X, but my PC can’t. But my PC can detect it via bluetooth. I reinstalled, repair synapse 4 but still can’t work. It can detect my Ornata Chroma and Deathadder Elite, just not my nommo v2x. Any help?

  Hi,I own a Razer Blade 15 Advanced Model (2018) and have been experiencing a "Secure Boot Violation" BIOS error after a recent update.I attempted the USB recovery method suggested on the forums, but the folder referenced in the instructions does not exist on my system.While troubleshooting, I accidentally selected the OS Recovery option, which restored the laptop to its factory settings. To boot into Windows, I had to disable Secure Boot in the BIOS.The system is now running an older version of Windows, and I am unable to install some applications because they require a newer Windows version. Additionally, Windows Update is not allowing me to upgrade to the latest version.I suspect the Secure Boot violation issue may be preventing the Windows update from completing successfully.Could you please help me resolve the Secure Boot error and update my system to the latest version of Windows?Thank you. 

When I tried to register my Blackshark V2 X it says that it's already registered even though I just bought it. Anyway I could fix it?

Current button assignments:Mouse Button 4 → Ctrl + VMouse Button 5 → EnterAfter using these buttons repeatedly, the Ctrl key occasionally becomes stuck, as if the Ctrl Up event is not being sent. Windows behaves as though the Ctrl key is still being held down.What I have observed:The problem does not occur immediately after resetting my mouse or recreating the Synapse profile.After using the mouse for several hours or a day, the issue gradually becomes more frequent.Pressing Mouse Button 4 and Mouse Button 5 again usually clears the stuck Ctrl state.I have already:Set the macro playback to Play Once.Adjusted macro delays (20 ms to 100 ms).Recreated the macro.Reset the mouse/profile in Synapse.My questions:Is this a known issue with Razer Synapse or the Razer Cobra?Has anyone experienced modifier keys (Ctrl, Shift, Alt) getting stuck after repeated macro usage?Is there a firmware update or workaround that permanently fixes this issue?System Information:Mouse: Razer Cobra (Wired)Software

I just bought Razer Hammerhead V3 HyperSpeed headphones, but when I connect them, the app shows the error "Unable to find device." Can you tell me if there's a way to fix this?• I reinstalled the app• I rebooted the phone

Hi there. I just received my BlackShark V3 headset for Xbox, but the dongle doesn't light up when I plug it into my Xbox, so the headset won't connect.Do you have any solutions?

My razer huntsman v3 mini suddenly stopped working when I opened the razer synapse app and the usb I use for the keyboards still works I tested it on different keyboards I got this from my friend because he didn't use it anymore I believe he got the keyboard in 2025. He got the keyboard on amazon and this keyboard has been going on and off constantly.

Hi,Many keys will double type onn my Huntsman V2 Analog and also not type at all sometimes.If i open the Razeer software the keeyboard actss nnorrmal.Without it it’s all ove the place.Currrently don’t hav it installd. I’ve tried wiping the drivers with the azere synapse rmoval tool.Whats sstange is the once th e software is opn thn issue goes away.Any help would be apperciatdThanks

I allready have an ornata V3 X keyboard, basilisk V3, basilisk V3 hyperspeed and a barracuda X 2022. This last product it came in a gamming set i bought as an offer and it came without the microphone and the dongle. Is there a way i can buy this items to complete de barracuda X set and use it in it full potential?I would love to be able to do it, mostly the dongle (i think a microfone replacement would be very eay to find), but i’ll buy the two easily, original and new! The [removed by moderator] Thanks in advance.André Gomes

This driver has been trying to re-update and re-install over itself ever since it came out, every single day. It keeps failing with Install error - 0x80070103 but the update history  says it was successfully installed, each time. For some reason when it first came out two identical updates were issued, and this has been going on ever since, back in March i think. Windows says they can’t do anything because it is the driver vendors issue. Please help.

I us this controller for my ps5 on wired mode and I came back after an hour of not using it and it won’t turn on now and I’ve tried resetting the controller and the cord works fine but nothing is working. 

No, i don’t want to use Macros.No, i don’t want RGB.Even the default binds don’t work anymore after closing the Synapse 4 program.No, i never used Synapse 3 before.I’m on a PC with a new fresh Windows Installed.

I recently took my laptop to IT to get the CMOS battery replaced. They pointed out that my laptop battery was puffed up and recommended replacing it. I want to purchase a battery so I can replace it myself as I rely on my laptop and cant really send it in but razor doesnt recomended buying batteries elsewhere. I cant find where to purchase a battery on the website though. The battery model number is RC30-0248. 

I would like to change my cell phone number, as I no longer have access to this number.plis

 Unable to Get 7.1 Surround Sound Activation CodeHi everyone,I’m having an issue with activating Razer 7.1 Surround Sound.When I enter my headset’s serial number, I get the following message:“Your Razer device is not eligible for a 7.1 Surround Sound activation code.”I’m using a Razer BlackShark V3. I expected to receive an activation code, but the website says my device is not eligible.Has anyone experienced this issue before? Is this a mistake, or is my headset not supported? Any help would be appreciated.Thank you.

I am in the most up to date version of Synapse V3 and the free spin option for my mouse is not appearing in Synapse any where. The option to put it as a mouse button is also not appearing. How do i fix this?

Razer.ScarletRouge really is a support rock star.  Quick on the communications & solutions.10/10.  Would ScarletRouge again.

7.1 surround sound does not work with Enhanced on PC. with it on, sounds are muted, turn off they’re fine. what can be done to fix it

Hi Razer Support Team,I have owned a Razer BlackShark V2 X headset for a while, but I just recently found out about the 7.1 Surround Sound application. When I tried to activate the software, it required an Activation Code, which I do not have since there was no scratch card inside my original box.I then attempted to register the product on my Razer ID account to receive the code via email, but the system notified me that this product has already been registered. I am certain that I have never registered this device before.I still keep the original box and the headset with me. Here are my device details: Product Number (P/N): RZ04-03240100-R3M1 Serial Number (S/N): (removed for security purposes) I have also attached a photo of the bottom of my headset box showing the S/N label as proof of ownership. Could you please help me check this issue and provide a new activation code for my account?Thank you very much!

Hi. My account support queue is completely stuck because of duplicate automated tickets. I have been trying to get a hardware replacement for weeks. On (Case number removed for security purposes), agent Irish confirmed a hardware defect and told me to contact Razer Brazil. However, Razer Brazil officially denied the service because the headset was purchased in Canada. Since then, my subsequent tickets (Case number removed for security purposes) have been completely ignored. Can a human agent please step in, look at my original (Case number removed for security purposes), and process my international replacement? I have the purchase invoice ready.

Hello! I accidentally linked and activated my 7.1 surround sound on an old Razer account I don’t use. Could I please ask for some assistance with getting my accounts merged?