Razer Support

A mouse update came out and I wanted to update it, but when I plug in the cable, it freezes and doesn't progress, and now I can't use the mouse at all.

I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me 

This seems to have happened after the V4 update.Everything seems fine and its still connected, lit up and responds with the wheel and directional pad.   But none of the keys work anymore.  Ive tried everything I can think of to fix it but nothing works so far.  It just stopped responding.  

I have a problem with the mic, when I have to push the mic in, it gets stuck a few centimeters away from sitting all the way in, the plastic around it is pulled along so that the plastic itself is pulled along and becomes like a stop. it will be better for the time being if you oil the plastic with them, you are not supposed to oil a headset for it to work, how should I go about making a claim or getting them fixed

I purchased a Razer Gold card but the PIN under the scratch-off is missing/damaged and unreadable. I’d like help redeeming or replacing it.

About three weeks ago, I placed an online order for a Razer BlackShark V2 X headset. I made the purchase at the beginning of this month, but I received the product only last Sunday. Due to work reasons, I was able to test it just a few hours ago.When I tried to register the serial number, the system said that the product was already registered by another user. Also, the activation code was not included in the package, so I tried to register the product online, but the same problem appeared.I contacted the distributor, and they told me that I need to contact Razer Technical Support, because this is a code that must be provided by Razer.This situation is frustrating because I cannot activate important features like Surround Sound, which was one of the main reasons for my purchase.I would like to know what solution you can offer, since the product is new and was purchased legally.Thank you in advance for your help. I look forward to your respons

My audio mixer gives full sound to the line out and all other outputs but not to my playback mix. I tried everything but nothing works, sound is just stuck at 50 percent. Please help

Tenho um  mouse Razer DeathAdder V2 X HyperSpeed, porém está apresentando alguns problemas não consigo ter contato com o suporte, no site diz que o mouse está coberto pela garantia razer gostaria de saber como funciona. 

I bought a Razer Seiren V2 X microphone, but when I try to register the device in my account, the system displays an error message saying "unrecognized serial number."Can you please tell me what could be the reason?

I recently got a razer raiju ultimate and i paired it with my pc It was working fine until i accidentally unpaired it and now it wont pair back anymoreever time i try to pair it windows says connection failedive factory rest it both from the button on the back as well as from the razer controller appsomeone please help 

Hi , it's my second Razer upgraded in 2022 , Laptop won't turn on and looks like is stuck , ( blinking green light on the lid and power light). I guess warranty has expired so need help how to fix it?  Us there any email to support I can write a ticket or something?

Hello.I’m trying to register my Razer BlackShark V2 X, but says that this product is already registered.Please advise how to proceed.Thank you. 

I don't receive my OTP code on my phone despite trying a lot of times, I want to reset my 2FA but since I can't use otp nor back up codes don't know what to do...I need help pls 

Hello, I have a problem with charging my Deathadder V3 Pro mouse. I connect the mouse for charging, but it won't charge and keeps blinking red, even though the cable is working because I tested it on other devices. Please respond quickly.

My Razer Basilisk V3 X Hyperspeed battery life is draining very fast. I mostly use the mouse on BT with a usage averaging to 2-3 hours daily on non gaming tasks. It has been 3 weeks since I got a new battery and the battery is at 20% with the above mentioned usage. I had updated the firmware as well. This is no where close to the 535 hours of battery life on BT as promised on Razer website for this model. Am I missing something? 

I have an issue with my deathstalker v2 keyboard. I asked razer to check it, in which occasion they asked me to return the keyboard for testing. Im in the UK. they provided a 4 page FedEx label. I printed it and went to the nearest fedex drop off which was 30 mins drive. Only to be told they cant scan the label. I drop to 2 more up to 1.5 hour drive, same issue. Label comes with an error.  Im trying to explain this to support, sent pictures of the error they get on the device when scanning the code, for razer to tell me to go to an "official" FedEx centre like its the easiest thing in the UK. I asked for an alternative, Evri, Royal Mail, even Yodel. No answer.  Then I received an auto email urging me to post the device as im running out of time.  For £250 worth of product, the support is absolutely zero. I want this solved so at least im not £250 out of pocket, but i never buy anything from Razer again. What a joke. 

i own a gaming Lounge and i always recommend razer deathadder v3 wired mouse , i bought over 60 mice to support my business , but lately im having issues with the mouse by suddenly discconecting and reconnecting tried to search online for a cable replacement but i couldn’t find anyone that verfiy that the listed products is compatiable with the v3 wired version ! yest razer can’t solve my problem ! what on earth a company can’t offer a replacement spare parts for their client!i bought most of my running business mice via amazon, and i can’t remember any serials or even purchasing dates! i don’t need a free of charge replacement, just i need a source to get these cables and fix it myself! i just need a source!

Hello, I’m having issue with my Viper Ultimate, stuttering and not tracking accurately. I have looked over other posts and tried reinstalling drivers and cleaning the sensor with compressed air and it only stutters on wireless, any help appreciated 

Hi!I’m unable to change the email currently tied to my account, since the validation code is being sent to the old adress which I no longer have access to, sadly. Therefore I’m in need of assistance.Hopefully this can be sorted, looking forward to any help in this./Vincent

I am new here… and maybe I am stupid!! How do I buy game currency from Tower of Fantasy here via Razer  (my country setting is Japan). Thanks for help! 

I want to change the phone number on my account. The old phone number is no longer active here, and I can't register the new number. Also, since the two-factor authentication code is sent to the old phone number, I can't use it to make payments or log into my account. Please help! I don't have a backup verification code either.I changed my phone, but my old phone number is still on my account. 

Hey, I’ve been using my Razer Blade Stealth for like 7 years, and I’m needing to replace the battery. I'm happy to pay for it and DIY it, but I don’t know where or which one to buy 

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I've got a Blade 14 which I've been using for the past 12 months, it's been running mostly fine during that time barring a few hiccups with severe frame rate drops which were caused by GPU driver issues. However from a week back I started experiencing some bizarre slowdown that came out of nowhere, I am struggling to find the cause of this since 1) I haven't installed or uninstalled anything major 2) I haven't pushed the laptop performance wise at all 3) It hasn't left home so it hasn't been exposed to the elements. The sequence of events has been - Around a week back the battery display on the toolbar started to show battery not found whenever the laptop was disconnected from the power cable. This didn't affect performance or utility since I mostly use this laptop plugged in, and has subsequently fixed itself. - Now for the past few days the laptop has suddenly become extremely slow on bootup, with a very noticeable lag upon any keystroke or action. A secondary effect is that any