Razer Support

I’ve been using the new Raiju V3 Pro for a few weeks after pre-ordering from Razer UK. Overall it feels like a good controller (despite a bit to big and odd ergonomic decisions), but I’m having some big problems specifically when playing on PS5. Issue seem to be worse on wireless with the dongle than wired, but both still poor. The issue: the TMR sticks feel really unresponsive/delayed. The latency is some of the worst I have ever seen. This also causes additional issues when aiming with the right stick (R3), the aim will occasionally glitch—it moves in a straight line in the direction I initially push, but continues moving even after I move the stick elsewhere. Then it suddenly snaps back to where the stick currently is. So: the aim lags behind my input; motion isn’t smooth; it jumps in straight lines; makes tracking targets basically impossible. I have done more in-game tests and research to see if others are having the same issue and it seems they do. Monoru (ものる) a Youtuber did a t

Hello, dear Razer Support and Insider Community.My Razer DeathAdder V3 Pro bricked while updating firmware because I accidentally disconnected it in the 2nd phase, which is the mouse firmware update, and the firmware in the mouse itself is probably deleted (or corrupted) and about to install a new one, but I disconnected it. From then on, I can only use it wirelessly; it's flawless. I can still use it normally, but it just disturbs me.Windows does say that this USB is not recognized. Razer Synapse and Device Manager also do not recognize it while plugged in through the cable.I think I've tried almost all things except the Razer firmware recovery tool. And by "almost all the things," I meant 90% in this forum on this subject. I've heard that tool file had to be sent from support or a moderator. I don't know how to get the file, and perhaps I wish I could get help with that. or another way to fix my bricked mouse.

Razer Orochi does not see the computer, writes the wrong serial numberhttps://drive.google.com/drive/folders/1nQ46CWK6gjwaf_Ubomzc7Auk1ITOBayt?usp=sharing

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also formatted the system, but the issue still persists.  

I just bought a Razer BlackShark V3 and it didn’t come with a USB dongle. I see it’s a common thing. But what is the solution? Does Razer replace it or provide me a link to buy one? 

I only found the serial number on that sticker, and got as far as RZ04-0289, but I need to register my headset so I can get 7.1 surround sound and I can’t without it 

I have a Razerblade 14 (2025), it has a BIOS update that won’t apply (my current BIOS is 1.01, and it’s supposed to update to 1.06), I’ve tried multiple times, I don’t use windows Hello, Bitlocker is off, I’ve turned of driver vulnerable blocklist, the update just won’t apply, are there any other steps I can take to try and get it to work? EDIT: Apologies, I can’t type or proof-read apparently, I have a Razerblade 14 (2025), the title is incorrect.

Hello, I recently purchased a Razer Barracuda, but no matter what I do, I cannot get THX to work, and the EQ settings in Synapse have no effect.I have uninstalled and reinstalled Synapse several times, but nothing has worked. I also tried manually adding the THX driver through Device Manager, but THX does not appear anywhere in the Razer device list.I also tried the beta version of Synapse, but that didn't help either. I had the same issue with my previous headset, the Razer Kraken Kitty, but back then, installing the Synapse beta version fixed the problem.This time, however, even the beta version doesn't solve the issue. I also used the Razer Driver Removal Tool and performed a completely clean installation, but the problem still persists.At this point, I don't know what else I can try. Synapse simply does not install the THX Audio Driver on my computer, and because of this, THX and the EQ settings don't work at all.I would really appreciate your help in figuring out what is causing t

When I boot up my PC, the lighting on my Razer Leviathan V2 X works fine. But as soon as Razer Synapse starts, the lighting becomes partially broken. Exiting Synapse doesn't fix it. A clean reinstall didn't help either. I even plugged it into another PC — same issue. So it's not just my system. 

The volume knob on my headset is behaving weird. Turning it in either direction won’t decrease the volume, instead, the slightest turn will automatically boost it to 96-100 and you’ll get that annoying double beep noise of when it’s maxed out. So I can’t reduce the volume in-game for any reason without going into the hardware app to do it. What gives, it’s really annoying!

Once again my shortcuts have disappeared from my game profile. It's unbelievable, I feel like I have this problem all the time. And this time it's not because of a Razer Synapse update. This morning everything was fine, but now my shortcuts have disappeared, and no, I'm not disconnected from the internet, and no, there hasn't been a Windows or Synapse update, and yes, it was working fine yesterday, and yes, my Windows is up to date, just like my Synapse.When I think that I switched from Corsair iCue to Razer Synapse, well, I didn't have nearly as many problems with iCue. Yes, because it's your Synapse software that keeps causing all these issues.Please investigate this recurring bug and let me know what diagnostic logs you need.

Have the same issue as described here: razer basilisk x hyperspeed mouse cursor moving on its own/not workingI’ve been trying to fix this myself but I can’t figure it out nor can my local computer shop.the cursor is drifting to the top left of screen. I can’t click or do anything on the mouse. When I open synapse it says it’s turned off. Bluetooth doesn’t work or 2.4 I’ve uninstalled and reinstalled the drivers, checked for updates for the mouse and windows. I’ve looked through these forums trying to find a solution but nothing has worked so far. ----Ive checked all provided recomendations on this comunity and support - not helps.But tis is a fact, im not alone, and my issue is not unique:​​​​​- From the moment I bought it, I noticed something odd: the mouse would fall asleep and not wake up until I removed and reinserted the battery.- Later, even that wasn't enough; I had to turn it off, remove the battery, and reconnect the dongle.- And now, nothing works at all. Out of 10 mouse clic

it doesn’t connect via dongle, but work perfectly via the dedicated wire given which is usb type c to connect it via dongle i need to connect it with the wire, for a second, and then immediately connect it with dongle, then it works perfectly fine, what do i do i am stressed out i have online classes and other things to do 

having the not detected and stuck  on firmware needs update issue

I bought a Razer Viper v4 pro and like 1 or 2 month after the batterie charge is stuck at 30 or 40% and not charging more and when I play the batterie falls to 5 % after 5 min

I lost my phone and I can't access the Google authenticator and back up code of this account can you change my Google authenticator and back up code another or I'll use another Gmail account to get the code of my account

Hello Razer Support team,I lost access to my old phone number and I also no longer have access to my 2FA authentication method. Because of this, I can't update my Razer ID properly or update my account information.Could you please help me recover my account and remove/reset the old 2FA so I can regain access? I can provide any information needed to verify that I am the account owner.Thank you for your help. 

My Razer Barracuda earbuds sound like a barrel on microphone. like its not better than the G435

My Huntsman V3 Pro main key matrix is unresponsive, but the volume wheel and lighting work. Standard reset combinations do not register, and it fails to type on multiple PCs. I need the Bootloader Recovery Tool to force an override.

I unfortunately lost the detachable mic for my Headset I for the life of me cant find it. Is there a way to order a new one instead of having to get a whole new headset in all? 

I found so springs online with similar measurments so i just bent the broken spring into place, it is working so far. Here is the link to my previous thread that this is a follow up to: https://insider.razer.com/razer-gear-12/razer-enki-backrest-control-spring-thing-broken-where-can-i-get-a-replacement-89951 

i just bought razer blackshark v3 hyperspeed 20 mins ago. and these is hissing sound background 24/7 when i connect with 2.4 dodge but when i connect Bluetooth its normal. i researched it. cant find anything. do i return or is there a fix

Please i need help

Bought the Kiyo about 5 years ago and barely had any issues until very recently. It’s started focusing close, and I’m unable to change any settings. When I try to open the advanced settings that just softlocks it so I can’t interact with any of the settings.I’ve tried unplugging it, using a different USB port, endinging synapse, restarting my PC, uninstalling the device, and updating the firmware. (Speaking of trying to update the firmware, it just directs me to contact support which I can’t do as I’m obviously out of warranty)Also, just a peeve I’ve got and completely unrelated. Most of the forum posts regarding issues similar to mine were locked “to curb the conversation to PMs”. I found 2 threads that weren’t locked and got some useful information I wouldn’t have otherwiseWhat’s the point of a support forum if you lock every thread? The goal is community conversation and support

  Hello, I play on Virtual Control. And the right analog stick keeps getting stuck, is there a solution for this? I have already replaced the control a second time and it is brand new and it is the same