Razer Support

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im just curious if i can purchase separately replacement analog thumbsticks if i do and up purchasing the Razer Raiju V3 Pro, i will definitely end up needing extras if i do buy the controller.

My Razor Kiyo Pro has suddenly stopped connecting to my computer. It has worked perfectly up to now on the same computer and port/cable.  My PC is an Alienware Aurora R13.I’ve tried 3 different USB ports and cables, and a laptop too. It doesn’t work on any of them.    P/No RZ19-03640100.When I plug it in, Windows 11 pops up a notification saying “Power Surge on the USB port. Unknown USB device needs more power than the USB port can supply.”A window also pops up, below. Any suggestions on how to fix the problem?Thanks  in anticipation!

Hi I have a RAZER BLADE 14 2023 - P/N RZ09-0482XWM3-R3W1.I was using it the other day when the screen just went black.  The screen just seems to have died??I have tried turning it off and on and nothing. The laptop turns on and the key illuminate but nothing on the screen.. power light is green and is slowly blinking.I have connected to an external monitor and that works so Laptop seems to be working just the inbuilt screen is black.Could someone please help or have any ideas.Thank you in advance

My Razer Blade Pro 17 keeps overheating the AC adapter until it no longer works. I am now on my third one, the AC adapter itself gets ridiculously hot. I’ve tried keeping it in open air and with a fan to let it stay cool but eventually it gets to a point that it will not charge, the light on the adapter just blinks and then turns off. 

Hi everyone,When will the razer kaira pro hyperspeed headphones (playstation licensed) be back in stock?Will it be before January? Please let me know as soon as you can :)

Bigg Boss 18 is going to on air in October 2024, show will be hosted by with Salman Khan. in Bigg Boss 18 there will be alot of fun and twist for you. bigg boss OTT 3 watch live.Bigg Boss OTT 3 Online

I purchased both a Razer Viper V3 Pro mouse and Razer Huntsman V3 Pro keyboard on Amazon. Both were eligible for an in game Battlefield 6 soldier skin. Amazon only sent me a single code and it was invalid. I reached out to support and spent over two hours talking to 4 different support reps. They were unable to reissue another code to me and offered a small store credit for compensation. I still want this promotion skin if possible. Has anyone else experience this issue? If any Razer employees are monitoring these posts can you help me? I can provide all relevant info.Thanks for everyone's help in advance.

I ordered a Razer Blade 18 and it said it came with an Intel Holiday Bundle (including Battlefield 6) and the BF 6 override skin. I have not received the codes yet and they were not in the box the laptop came in.

Hi allI want to order a borderlands 4 custom mouse for christmas however only want wired, preferrably DA or similarIs this gonna be possible to get in time for christmas from australia? Or does razer even offer other mouse type customs?

Shout out to razer.sushi.boi for the prompt responses still haven’t got my issue resolved but really appreciative of how prompt the messages are fingers crossed that there would be a new stock for the replacement part i’m looking for. 

🎉 Hey! It’s Selma (@chocodubai_) here 💕I’ve built a fun TikTok community of 11K+ followers (79% women) who love discovering new products with me. My birthday is on September 1st 🥳 and I’m putting together a special “birthday unboxing” series where I feature amazing brands. I’d love to include you and share your product with my audience in a fun, authentic way 💓 In the past week alone, my videos reached 52K views — so your gift will definitely get lots of love and attention ✨Can I send you my address? 📦Insta: selmablogs_tiktok: chocodubai_

If I buy the death adder v4 green edition do I automatically get the mat that comes with? It doesn’t show in cart.

Just bought my first pair of Razer headphones, they are the Kraken Kitty V2 BT, they connect with no problem to my PC and to my phone (didn’t run into any problems with the mobile app). Installed Razer Synapse and Chroma, and the device showed up, unfortunately, when the headphones disconnected because I moved far away from the computer, the device disappeared from the app. I reinstalled it and the device showed up again, but disappeared after they disconnected from the PC.I don’t want to keep reinstalling the app everytime I open my computer, is there any way to fix it?PS: They are connected to the computer, and the sound works just fine, even spatial audio (which i cannot use as it also makes it so the device stops showing up in other apps).

Hello I purchased a razer blackshark v2 pro 2023 black edition about a year ago and it was working fine, recently I have been having charging issues , I have tired different USB Ports , tried charging with my pc , different cables but none of them make the blackshark v2 pro charge ( even though I see a solid red light ) I also noticed I can use it while charging it as in having a USB type c  cable plugged in and then turning it on.I have tried to submit a support ticket but i can’t find my serial number since I removed my sticker and synapse 4 is showing my headphone as alwasy powerd off so I can’t get my support code form there either. I am at a loss and need help, any replies are very much appreciated   

I bought razer blackshark v2 pro headphones, the serial number on the left cup is S/N, but I can't find the product number. I personally bought the product. Help!

I bought my chair a few years ago. The hydraulic cylinder constantly drops the chair height when I am sitting in it. I can’t find a replacement part anywhere on the website. How do I get this fixed?

Hello l used razer viper v2 pro mouse over a year with 0 problems now my dongle stoped working l tried updating as l saw in razer forums but dongle appears invisible can u help me please mouse still works with whire but not with dongle l tryed other devices same result.

Need a new adjustment base for my model the RZ38-0277, Cant seem to find where to purchase replacement parts. Any help would be greatly appreciated. 

I just bought the Razer Blackshark V3 X (PC) headset, and normally the first thing I do is update the firmware, but I can't find the official updater. I can see it for two other models, but not for this one when searching on this website: https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripheralsHow can I perform this update process?

Hey everyone,  I have a Tartarus Pro that I use for FPS gaming. For some reason, one of the keys (key 13 or S with the default binding) isn’t always registering a press, or it will register it with a delay.  Here’s the behavior: I can be in a FPS and press key 13 to back up, nothing happens. Then sometimes, after a delay, my character will start moving. I can sometimes also press 12 or 14 while holding 13, which will cause me to strafe and then suddenly start backing up. I’ve tried this on two different computers and  the behavior is the same.  Has anyone had this happen before or any ideas how to fix it? It’s getting me killed a lot so I’d really like to find a solution, haha. 

I just bought new headsets, about 3 hours ago and have troubles with THX spatial audio. Everything works fine (on stereo mod), but when I turn on THX mod, every sound becomes flat, plastic and sharp. Without it everything sounds normal. Is it bug or I got a defective headset? Does someone have the same problem, did you solve it? Help pls

Hello,i have Naga v2 Hyperspeed  and Naga Pro, And i recently bought macbook pro M1pro with lastest IOS26.1 and with both mouses i got max 65hz polling rate i tried many 3th party softwares like Razer macOS. Is there any way i get 1000hz like i have on windows?If not, i understand that Naga Pro v2 is suported for mac iOS version of Synapse 4, so i am considering to sell my Naga Pro and buy Pro v2, will i get 1000hz then ?  Kind regards,Antonio

 2.4 GHz Razer Dongle Shows Connected, But Mouse Won't Connect (White Light Blinking)Hello Razer Support,I’m experiencing an issue with my Razer DeathAdder V3 Pro and its 2.4 GHz wireless dongle. The dongle appears to be connected properly (it shows up in Device Manager without any errors), but the mouse won't connect to it. The mouse is stuck blinking a white light and isn’t responding. Here is some additional context and the steps I’ve already taken to troubleshoot the issue: System Information: Windows: Freshly installed, clean system. Razer Synapse: Latest version installed. Dongle: New 2.4 GHz wireless dongle. Issue Details: The dongle is recognized by the com

We have confirmed that the Razer blade 18 2025 is currently being distributed in the United States and other countries. I confirmed that the 14 and 16 were released in Korea this year, but I'm inquiring because I was curious about the blade 18 2025 not being released in Korea.