Razer Support

Dear Razer Support / Razer Community,I am reaching out to see if anyone has found a solution for a critical issue with the Razer Naga Left-Handed Edition (Model RZ01-0341).Following a recent firmware/Synapse update, the mouse completely stopped functioning. When plugged into a PC, it is no longer recognized as a pointing device, but instead mounts as a drive named "CRP DISABLD". From what I understand, this indicates that the onboard microcontroller's firmware became corrupted during the update, putting the mouse into bootloader mode.I purchased this premium mouse in February 2023. Since it is now outside the official warranty window, I am not requesting a hardware replacement or an RMA. However, because this brick was caused directly by the official software update process rather than physical wear and tear, it would be a shame to discard a perfectly fine piece of hardware.Therefore, I would appreciate it if this ticket could be escalated to Level 2 Technical Support if necessary, to

Razer Viper Mini has suddenly stopped tracking all movement. However, all other functions of the mouse are working perfectly and infrared LED is clearly visible.I have already tried all the common solutions (cleaning the sensor, trying different mousepads, testing on another PC, reinstalling drivers) without success.There have been threads opened about this issue, but no solution or answer has been provided yet. Is there any solution?

Hello! I’ve had my headset for 2 years and my dongle recently stopped working. The cable and the headset are functioning properly, so I am looking to see if I can get a replacement dongle. Thank you!

I am hoping to keep this short, but I doubt it.I am beyond angry and frustrated with Razer support right now.  Literally a dozen support agents and not one of them has been helpful.  I know there are reports about the “legendary” bad customer service, but I am beside myself as to how bad it has gotten.  I can’t get a straight answer on anything.  But the answers I got have been...infuriating.Let me just focus on the most recent issue.  I reinstalled Razer Synapse 2.0 on a Windows 7 repair.  I am also using Synapse 2.0 on Windows 10 machines, including a new build.  Synapse 2.0 was working fine at one point in the past for a while on that W7 machine.  I have a ton of Synapse 2.0 compatible devices so I need 2.0 to use these devices properly.  Synapse 2.0 worked easy without any issues on the new Windows 10 build and after the Windows 7 repair, we were able to get Synapse 2.0 to work on that machine as well.  Full functionality is present and no complaints there.  The issue is that the p

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?   

Ola boa noite estou tentando fazer a compra de um gift card da xbox mais nao consigo estava pedindo um número de telefone eu botei mais nao chegava o codigo tentei 5 vezes nao deu bloqueio de tentativas como posso resolver 

pesimo

Hi! I’m having a problem with my headset. When I tried to turn on my headset, it doesn't show it turns on and when I tried to plug in a charger, the charging light doesn't come on. Razer Synapse recognizes the headset when I connect the usb-c dongle but it says “Device is turned off or needs to be connectec via 2.4GHz”. I have tried different usb cables and power sources.  It just came from amazon no more than an hour ago. 

Hey, my mouse suddenly stopped working overnight i opened my pc and couldn’t get the mouse to work via wireless and with the wire, changed usb ports nothing, tried charging it but no response and the led doesn’t do nothing when i try to turn it on nothing works what can i do to get the mouse to work tried changing cables and nothing happens after i plug the mice to charge it what seems to be the issue?

Dear Razer Support, I am writing to request a replacement HyperPolling Wireless Dongle for my Razer Viper V3 Pro mouse. Unfortunately, I lost the original dongle while travelling. After looking into the available replacement options, I understand that the standard replacement wireless dongles sold through the Razer Replacement Parts Store and other retailers are not compatible with the Razer Viper V3 Pro, and that this model requires its specific HyperPolling dongle. I would like to ask whether it is possible to purchase the correct replacement dongle directly from Razer. If it is currently out of stock, I would also appreciate the option to place a backorder or be added to a waiting list so that I can obtain one when it becomes available. Please let me know if you require the mouse serial number, proof of purchase, or any other information to process my request. Thank you for your time and assistance. I look forward to your response. Kind regards

When I complete all the details about the product and reach the payment stage, it asks me to agree to certain steps to accept the payment, such as two-step verification or SMS. When I attempt either of these, it rejects the payment , When I receive an SMS message after entering my number, it asks for a code, but when I go to my phone to look for the code... I can't find anything. It doesn't send me the code and keeps asking me for it! So, I decided to try the last solution, but... The same problem keeps asking for a code but never sending it. Please resolve this issue soon. I want to disable this security measure and make it a direct payment without verification steps , thanks. 

When I complete all the details about the product and reach the payment stage, it asks me to agree to certain steps to accept the payment, such as two-step verification or SMS. When I attempt either of these, it rejects the payment , When I receive an SMS message after entering my number, it asks for a code, but when I go to my phone to look for the code... I can't find anything. It doesn't send me the code and keeps asking me for it! So, I decided to try the last solution, but... The same problem keeps asking for a code but never sending it. Please resolve this issue soon. I want to disable this security measure and make it a direct payment without verification steps , thanks. 

I’ve noticed that when I play certain games while using surround sound via Razer Clio that I get a static like crackling sound thru the speakers, but when I switch to just my front speakers (not the clio) the noise goes away. Has anyone experienced this issue and does anyone know how to fix it? please help. So far the games I’ve had the issue with are Liars Bar, Inzoi, Paralives and Date Everything (admittedly my wife plays most of these lol). Thanks in advance to everyone who tries to help.

Hi there,I've owned a Blade 14 for about a year now and the battery on my laptop is awfully short. It wasn't a problem until now cuz for the last year I always use my laptop inside my house and always on plug with electricity, but starting this year I actually need to bring my laptop outside. The battery life is not what I expected - my laptop can only lasts 2- 3 hours outside charging (I only use my laptop without plugging in for light web browsing, no video playback) - from my understanding Razer advertise this laptop for up to 10 hours battery life I think, and many YouTubers said that the expected battery life after they tested this laptop is around 5-9 hours of web surfing. So I was worried if there is something wrong with my battery or is there anyway I can improve the battery life for at least 5 hours, 7 hours is preferable so  I can comfortably bring my laptop outside without bringing the charger (cuz its very bulky) and having to worry when my battery will die. I really apprec

I think someone else asked the same question, I I also have a missing dongle , is it possible to purchase one please, I'll add the serial numbers asap

Hello,I would like to ask for help with my Razer BlackShark V2 Pro (2023) headset on Windows 11.I am experiencing crackling audio and random volume shifts during use. The issue occurs during normal playback (music, games, voice chat). The only temporary solution I’ve found is disabling “Audio Enhancements” in the Windows Sound settings (Control Panel). Once I disable them, the crackling and volume fluctuations stop. However, this is not an ideal solution because EQ presets and other audio enhancements do not work in Razer Synapse 4.Here’s what I have already tried: Reinstalling Razer Synapse 4 Completely removing headset drivers through the CleanupRazerDrivers.exe and reinstalling them through Razer Synapse 4 Cleaning registry entries related to the Razer  Testing different USB ports Unfortunately, the issue persists unless Audio Enhancements are disabled.Could you please advise on further troubleshooting steps? Is this a known issue with the BlackShark V2 Pro (2023) on Windows 1

Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested on differe

I can't find my dongle for my Blackshark V3 X Hyperspeed for the PC, not sure if I missed it or if it was missing from the box. How can I get a replacement?

All this that the guy originally said, and then the fact that nothing the razer person mentioned helps. Please help

I’ve had a viper v3 pro for a while now and its great but recently its had an issue where the sensor stops working just for like a few milliseconds, it’s making it really frustrating to play with. The issue also only happens on wireless using the dongle, when It’s plugged in directly there is no issue. is there any fix?

I recently bought an Razer Basilisk V3 in australia, and I brought it back to me in the U.S. I bought it so i could play minecraft, and coding. When i play minecraft, i move the cursor side to side. When i move the cursor side to side, my cursor suddenly does a 360. I dont know what to do.

Hi Razer team and community,I'm experiencing constant audio crackling and volume instability on my BlackShark V2 Pro whenever THX Spatial Audio is enabled in Synapse 4. The moment I disable THX (switch to Stereo), audio returns to perfect quality immediately. This is 100% reproducible every time.**Setup:**- Headset: Razer BlackShark V2 Pro- Software: Razer Synapse 4 (latest version)- OS: Windows 11 (fully updated)- Audio format: 16-bit, 48000 Hz (DVD Quality)- Connection: USB dongle, direct to motherboard (no hub)**Symptoms:**- Constant crackling/popping sound when THX Spatial is enabled- Volume fluctuates up and down unpredictably- Affects all audio sources (games, browser, music — not app-specific)- Disabling THX Spatial immediately resolves the issue- Stereo mode works flawlessly — hardware is not the problem**What I've already tried (none resolved it):**1. Disabled exclusive mode on the playback device (Advanced tab → unchecked both boxes)2. Set Windows Communications tab to "Do no

Order number RZUSPP [removed by moderator] since 30th July!! I still haven’t received my codes and it’s not going well anymore

I’m experiencing serious stability problems on my Razer Blade 16 (RZ09-0510) after updating to BIOS version 1.08 (latest BIOS update).Since the BIOS update, the laptop has become highly unstable and I’ve been getting multiple BSOD errors, including:KMODE_EXCEPTION_NOT_HANDLED SYSTEM_SERVICE_EXCEPTION PAGE_FAULT_IN_NONPAGED_AREA WHEA_UNCORRECTABLE_ERROR (0x124)I also experienced:PCIe Root Port / WHEA Logger warnings GPU-related crashes Edge/browser crashes during hardware acceleration or 4K playback Random freezes and driver instabilityI already tried:Clean installing Windows 11 Updating/reinstalling Intel and NVIDIA drivers Testing RAM sticks individually Moving the SSD to another slot Running Windows Memory Diagnostic Removing Intel Graphics Software Installing stable WHQL drivers onlyThe system became somewhat more stable after a clean install and driver cleanup, but I’m still getting occasional crashes and instability, especially under load or when hardware acceleration is enabled.C

I have Razer Blade 15 (2018) Advanced Model. So when i reinstalled windows 10, Dolby Atmos for built in speakers stopped working.I installed all drivers from Razers support section for my laptop, but there is nothing that could help for this exact issue there. I have Dolby Access program installed, but it stopped supporting sound for built in speakers after windows reinstall, only Atmos for headphones works.I went to Dolbys support website and there was links to manufacturers that use Dolby Atmos in laptops. There was a message that you need to go to manufacturers support because they all make their own tweaks and Dolby doesn’t have these settings.When i tried to contact Razer support and entered product serial number, turns out they don’t offer free support when i don’t have warranty anymore. Does anyone else have same issues? Does this mean i can’t get it to work anymore an it’s gone forever?Sound really was much better with Atmos and speakers were much louder and clearer with this f