Razer Support

I’ve lost my dongle when moving to my new house. Can’t seem to find a replacement to buy anywhere in Brazil. Can you help me providing a link of where i can aquire one of those? Thanks

I have a blackwidow pro 75% and the two/at button has decided to stop working. How would i fix this?

Since upgrading to the latest firmware for the headset, everytime i join a party chat on xbox there is a prominent echo from my mic. I have changed all settings in the xbox to reduce noise bleed but had no joy. Before the new firmware I didn't have these issues, can anyone relate to this issue or offer support on how to fix this. The headset itself is only 6 days old Cheers 

I’m  needing to know which battery I need and how to order it for my razor Blade 15 laptop. serial number is BY2104M19707151, located in US

The mic is not working and I just got these headphones as a birthday gift, how do I make the microphone work because the audio or horrible/broken

Hello razer users, recently i got gifted these Razer Blackshark V2 Hyperspeed fof my birthday and i am trying to connect them to my android phone, which is Samsung Galaxy A54.The issue i have is that when i try to connect the headset to the phone, the blue light keeps flickering instead of becoming solid and still to shiw that it connected. On the bluetooth GUI thing where you connect devices it says its connected, but the headphone's blue light still flickers, basicslly signyfing that they are not connected, and then they turn off.They were set in bluetooth mode.Thanks to anyone that can help me out, it will mean a lot!

Hello Razer Support Team, I would like to ask for technical assistance and verification regarding my Razer mouse. I have a Razer DeathAdder Essential mouse that was purchased from Noon and brought to me as a gift from Saudi Arabia. The mouse is not being detected when connected to a computer. Product details: - Product: Razer DeathAdder Essential- Model Number: RZ01-03850- Serial Number: IO2508H20660206 I have tried connecting the mouse to different USB ports and also tested it on another computer, but it is still not recognized. At this stage, I am not requesting a replacement or warranty service. I would like to understand the possible cause of this issue and also kindly ask you to confirm whether this product is genuine. I have attached a photo of the mouse showing the serial number for your reference. Thank you for your support. Best regards

I bought a gift card. It shows 3 different codes. How do I tell what each code is for??

I bought my Razer headset on AliExpress. When I tried to register my product, a message appeared saying that the product had already been registered.

My headset wont connect to xbox

I got a new huntsman tkl, and when I try to plug it in using my existing keyboard cable it wont work.when I use the cable that came with it it works fine. my existing keyboard cable is fine, it works just fine with my ducky tkl. why wont the huntsman work?  

I was using it perfectly fine before installing the xbox app to customize it. Then the dongle stopped connecting the controller becauss the app was making me re-do the update with dongle and wire multiple times, how do i get it to connect again after it only doing the wired update?

My daughter has one of the headsets the box got destroyed. Is there anyway we can get a new box just the box not the headset below or the details.Razer - Kraken Kitty V2 Pro Wired Over-the-Ear Gaming Headset for PC, Mac, and Playstation - Quartz Pink

Got the headset as a gift last Christmas and they were working fine until a couple of months ago. The connection keeps dropping from both my PS4 and most recently my PS5 - the connection shows on my console as if they’re connected, but there’s no audio / mic activity. Every now and then it will randomly work as normal but not for long and then the audio disconnects again. I’ve tried multiple resets and troubleshooting methods, and the product is out of warranty so I’m unable to contact the support team for assistance. Any ideas?

"There's an unexpected error, please reload the page and try again" when I'm trying to get a code to validate my purchase. I've encountered this tonnes and tonnes of times and it's frustrating me. And it's almost always at the most inconvenient times. Support has been no help, no response no answers besides all the bots not understanding the question. How do we resolve this once and for all? 

i just wanted to know about the mic compatibility with the pc version of the Blackshark v3 x of my ps5. I pretty much just wanted a well priced pair of wireless headphones with a mic that worked for everything but after receiving them, i can realized that the mic volume is super quiet even when i turn my mic volume all the way up. is there fix for this?

Hello I bought the Razer Kraken v4pro and I have problems activating the SenseHD in Battlefield6 they are supposed to be compatible there are even images on their website of all the kit you can buy... I come from a kraken v3pro and I was happy with them and I expected a big jump in quality in every way and at the moment I do not see justified its price... but what repels me is not being able to use the sense hd only works if I activate the haptico by sound that works just like the kraken v3pro is there any way to activate SenseHD in battlefield6?

Hi, I own a Razer Blackshark V2 Pro 2023 that I used connected with the dongle.I’m also using the latest Razer Synapse 4 update. If I use this Windows settings (allowing the native THX Spatial Audio enhancements) :I then can change my EQ settings in Synapse 4 so everything works as intended.The issue is that when I start some games, the volume goes to maximum (way louder than my settings on Windows) and any change in game or on windows volume doesn’t do anything until I close the game. The sound is also crackling when this happens and switch randomly volume. To solve this, I can disable windows audio enhancements on the headset settings. But if I do so, the sound quality gets bad and Synapse 4 EQ settings won’t work anymore. How can I enjoy my headset 100% without having to

Hello, Yesterday I purchased a Razer Huntsman V3 Pro. Right as I plugged in the keyboard (Wired), I came across various problems that have to do with the Input to a certain extent.If I am playing anything that has directional movement the character will always get stuck in moving a certain direction for a considerable amount of time without me interacting with the keyboard. When I type in a Text Editor or Ingame text chat the keyboard input will often lag behind. The typed text gets stuck for 1-2 seconds, and then right after everything that I have typed is suddenly being inputed without me even touching the keyboard. One thing I noticed is that the Movement issue no longer happens when I close off Synapse, but the typing issue still does.The difficult part is that both problems happen sporadically, I can’t efficiently replicate the issue. They occur at irregular intervals and I am not so sure what can be done about i

Hello,My headset appears to be turned off in Synapse, but it is actually turned on, the dongle is properly connected to the PC, and the sound is working perfectly. However, I cannot use Synapse to change the audio or THX sound settings. Thank you in advance for your response. PS: I am French, so I am using a translation service. I apologize if this is unclear. 

Ihave a  brand new  Razer Blackwidow v4  Pro. The spacebar is  inconsistent, sometimes  adding  onespace,  sometimes  adding two. This message is an example of unedited spacebar issues. You can see  for yourself where the spacebar  adds  one space or two. Or, asinthis sentence or the first, where  no spaces happen when  you press the key. Sometimes it adds  a space in  the middle  of a word.Given that this is t he most pressed key on  my keyboard, I need to get this fixed  ASAP.  There are apps that I use where a spacebardoes more than just put aspace in  a paragraph or sentence.

Can my razer be used on the ps5 

HiI’m trying register them I’m getting message that product is already registered. I just got them so how it can be registered? 

The title says it all. I have a set of Razer Blackshark V2 Pro headphones and recently started experiencing a strange issue. In wired mode (using the provided cable to connect to the headphone jack), the sound works well in both sides of the headset. No complaints. However, when used in wireless mode (plugging the dongle into the computer), I get no sound out of the right headphone at all. The left headphone and microphone work perfectly, as well as the other features. This remains true across devices and operating systems, as I have tried it both on PC and Linux on several different computers. I encountered this issue before, and it resolved with some debugging, but now that it has come back I'm completely stumped. I followed every recommendation I could find in Razer's debugging help, but to no avail (including updating the firmware of the headphones/dongle, reinstalling the system audio drivers, playing with settings in Razer Synapse, rebooting the device, plugging the dongle into

As a lot of people know, the razer basilisk v3 hyperspeed has a huge software issue that essentially makes the mouse unusable. Every now and then (for me its every like 2 minutes), the mouse will “disconnect” and basically shut off for a second and then turn back on. As I’ve seen, there has been no solution over the past 5 years as long as this has been an issue. Is there one im not finding, or is the mouse still broken?