Razer Support

Hi,Just got my Core X V2, and have run into issues connecting it to my Dell Inspiron 7620. Specs are :  Dell Inspiron 7620, Intel Thunderbolt Controller 1134, Windows 11 24H2 When Core X V2 is connected - the device shows up as an “Input Device” in the USB device list in settings.  Not as a USB4 Hub. I get the same result when connecting via my WD22TB4 expander (which works completely correctly) - the Core X V2 shows as a input device. In device manager - I can see an errored Extensible USB device,.   The GPU in the Core does not show at all. It is visible in Razer Synapse, but it is showing the internal GPU in use.  The external GPU is not visible at all  - I have tried both GeForce RTX 5060 and RTX 3050.   I have triple checked power, cable (using the one that came with the Core X V2) etc etc. Looks a lot like some sort of issue with Win 11 device recognition - now that Win 11

There are lot of people who have their Huntsmen v3 pro tkl getting restarted when using synapse. Most of them do not know what is exactly causing the issue.  I recently figured out that this restart issue happens only when using onboard memory profiles while simultaneously using synapse. After learning this, now I could use the keyboard without any issue. However it is not possible to delete these onboard default profiles. No matter how many times you delete it, it keeps coming back. I am requesting razer to  give us the option to delete these profiles. Thank you

I have a Razer Blade 15 Advanced from 2019, support says recovery images are available post-2017. Why is my device listed as a legacy device with no recovery image?model# RZ09-03018E52-R3U1 EDITAlso, there is no model or serial number showing up in bios or using cmd. Razer updaters give errors about it not being a razer system, hence my desire for a recovery image.

I had a doubt about THX Spatial Audio and he helped me very kindly, thank you

Official site does not sell ear pads to replace old ones and I cant figure out which other models are compatible to this one to widen my search.

I just bought this headset recently and i have been using it but whenever i join voice chat or something like that in any game or discord, other sounds except for voice chat become blurry, muffled, low-quality, it feels as though i’m using a 20$~ headset. Please help, I tried speaking qith supoort but they said it was normal on bluetooth, problem is I CAN ONLY USE BLUETOOTH, my laptop has 2 USB A ports and they’re both being used for my keyboard and mouse. I just sent back a pair of steelseries headphones because their mic didn’t work, i dont want to refund this and wait for a new one AGAIN please.

When my girlfriend first bought me the controller on Christmas 2023 the M2 button wasn’t functioning properly. I didn’t send it back because the controller has so many buttons and I didn’t want to hurt her feelings. But now the thumb sticks are worn out, all I’m asking is for the ability to buy additional thumb sticks without having to buy a whole new controller. It’s a great product that has lasted a long gaming sessions but I need the magnetic thumb sticks tops to buy please!!!! 

When I am gaming I have occasionally touched the left hand edge of the keyboard and I am immediately kicked out of my game.  I want to know if there is a way to turn off or disable the 3 switches of the left hand edge of the keyboard.  They are a nuisance and have cost me hours of lost time after being dumped out of my game.  Should this issue not be resolved I will be getting rid of this keyboard.

Hello! I have a Razer Iskur Gray and its gas cylinder's air went out and now it can't be lifted. Is there a way to order only the gas cylinder?

So the general issue of the charger getting hot at the nozzle started last christmas. Shortly after that I noticed that it suddenly didn't charge anymore after which I found that there had formed a blob reminiscant to that of the "hot glue" from a glue gun that was protruding from the handle to the metal connector. Tried searching online for that and found lots with similar outcomes but was told not to worry about it. But after yesterdays complete deformation I'm concerned with possible fire hazards.

I purchased the new Razer Blade 18 back at the end of September and mostly use it for work rather than game play. I have had a Razer 17 for 4 years and loved it, but wanted more RAM and memory to support the volume of things I’m doing at once.This new laptop seems to crash atleast once a week, simply saying it has hit an issue and needs to shut down. It is incredibly frustrating and highly inconvenient when it happens.  I need some help in identifying why this is occuring - I never had this issue on my Razer 17. Thanks in advance.

 I cannot proceed with my payment with this issueI have been contacting support since 8pm SGT now I cannot connect anymore

Dear raizer support service. I purchased your Razer BlackShark V2 X product — Wired Gaming Headset — Quartz Pink — FRML package, Product Code: RZ04-03240800-R3M1 Serial number: (Removed serial number for security); 11/26/2025, when trying to register a product on the website, an error was issued and a notification that this product has already been registered and there is no other way to solve this problem other than to contact you for help. I really want to use your products and I hope that you can help me solve this problem. I can provide photos and videos of my product availability. I would appreciate your help.

My Ornata V2 keyboard seems stuck in firmware mode after a hard reset (only wave RGB, no key input).BIOS input fails and DFU key combos don’t work.Could you please provide the firmware updater (.dfu) file or allow reflash via Razer Bootloader even if out of warranty?

This is an off & on issue I’ve been facing consistently throughout my ownership & growing use of my Naga X & synapse software. Frequently the side buttons on my Naga X completely stop acknowledging my rebinds & macros & return to the default settings. Usually fixes involve something along the lines of deleting the profile, resetting the mouse, or reinstalling Synapse 4 all together. So what I want to know is;Is there any sort of definite fix for this, or any idea what is actually causing it? I know the Naga X is discontinued, but it DOES say that it’s supported in synapse, however is it *really* being supported?Besides the obvious issues with Synapse, I really like the Naga X, & I’m not really eager to replace it, but would any of the newer mice by Razer (Naga V2 Pro?) be better adapted?My Naga X is plugged directly into the computer, not thru a hub I’m using the most updated version of Synapse 4 on Windows 11Wh

Good day! I have a Razer Blackshark V3X, issue is i can't update the firmware, there is update launchers for the V3 and V3 Pro but not the V3X Hyperspeed for Xbox, so i am at a loss of what to do? Any help will be appreciated 

I need to make a purchase of credits with a deadline this Friday, but I can't complete the purchase due to two-factor authentication with my old phone number. Please help me as soon as possible.

I am having an issue with my laptop overheating and shutting down, but only when plugged in. CPU temps go from low 60’s to over 90 within a few minutes.  This happens even while at idle. It’s not overclocked and running in balanced mode. GPU temps are fine.This doesn’t happen when it is running on battery, the temps drop right back down to 50/60s when I remove the power cable.Is there any ideas on why it being plugged in could cause this issue?

So ive had this mouse for quite a few years now, but all of a sudden it just started reconnecting and disconnected over and over and over again. Ive tried updating the drivers, but the lack of a literal mouse made that difficult, and tried so many solutions, what I want now is just for some angel to bestow their knowledge upon me, so that I could get this demon out from my mouse causing this situation. Thank you :) edit: dear god please someone save me I dont wanna buy a new mouse 😭

i bought razer gold cards on eldorado.gg website one with 5 dollars that workedone card of 100 dollars that has 2 codes each one 50 , one of them workedone card of 100 dollars that has 2 codes no code workedit says the code has already been redeemed i hope u help me with this cause i think i got scammed thanks

I was going to make a YouTube video on this for some views, but let’s be real, I’m too lazy 😆. So, here’s a written guide instead! I worked with ChatGPT to put this together with my instructions, and here it is.What You’ll Need:SD Card (I recommend 256GB—while 1TB does work, I’ve run into rare but annoying issues. I couldn’t test 512GB). ADB installed on your computer.Important Notes:This process formats the SD card, erasing all data. After setup, don’t move system files to the SD card when prompted—it will cause bootloops! Just choose “No” when it asks if you want to move everything. Afterward, new apps will auto-install on the SD card. If an app doesn’t work well from there, you can manually move it to internal storage, and vice versa.Steps:Enable Developer Options and USB Debugging: Go to Settings > About Phone and tap on Build Number 7 times to unlock Developer Op

I no longer have access to the phone number that is associated to my Razer ID. I would like someone to help me change it, so I can continue using my Razer ID without any issue. I been wanting to make a purchase for RAZER HAMMERHEAD V3 WIRED EARBUDS, but I can't find any trusted websites that sell other than eBay resellers. I was wondering when will it be release to the US market?

I’ve been thinking about buying a Razer Blade 14 (2025) in Canada for 2749 CAD it’s super tempting compared to the price of the Zephyrus G14.The thing is, I’m hesitant because battery bloating seems to be a common issue with Razer laptops, and parts are harder to find compared to other brands. I’ve seen YouTubers mention how scarce Blade parts are compared to the Zephyrus, which feels safer for the long term.Right now, the only thing stopping me from picking the Blade over the G14 is the repairability factor and the lack of official support where I live in Turkey.For anyone living in places where Razer doesn’t have official support how has your experience been sourcing parts or dealing with Razer directly? And has anyone had issues with battery bloating on recent Razer models, or is that less of a problem now?I really wish Razer was more repairability-friendly.

Hi, I posted about this earlier here:  I sent a PM response several days ago and have not heard anything back and my 2FA is still not working. My new headset has arrived and I’d like access to my account.

helloit this point i am very very disappointed.after the Razer Blade 15 (2022) Customer Firmware Updater | RZ09-0421x my screen of my laptop have problem with lines any body has the same problem???