I contacted the Razer support team weeks ago about a freezing/stuttering problem that lasts a few seconds in games with my Hyperspeed V3 mouse that I recently purchased. I provided every piece of information requested, including the serial number, my phone number, invoice, and even the date when the problem started. They told me the issue might be hardware-related and directed me to the relevant department. However, since then my case has been closed multiple times without any explanation.I go to work, come back, and see that the case is closed. I reopen it, go to work again, come back, and it’s closed again. Why is it being closed? If you are not going to help, please just say so. I have never seen such a poor support team in my life. There is no information provided—only emails saying that the case has been closed.Let me also add more detail about the issue:While playing games, the mouse freezes for a few seconds as if I turned it off using the button underneat
