Razer Support

Razer.scarletrouge has been fantastic in supporting me for my razer iskur chair issues. Very quick to respond and address my concerns. 

Hi. I have problem with my earbuds. They are working very well on my phone and pc but on ps5 pro the sound is very low about 10 present and the audio is like old cheap Walkman headphones ! The version is for ps5 and this is the reason I bought this product.  

Hello Razer Support,I have a Razer Blade 14 (2017) with BIOS Version 3.02 (Product Version 6.06).Whenever I enable Secure Boot, the laptop fails to boot and displays:"Secure Boot Violation – Invalid signature detected. Check Secure Boot Policy in Setup."If I disable Secure Boot, Windows boots normally.I have already performed a clean installation of Windows 10 in UEFI mode and reset the BIOS to default settings, but the issue persists. My BIOS also does not have Key Management or Restore Factory Keys options.Could you please advise how to restore Secure Boot functionality or whether there is a BIOS update or fix available for my device?Thank you.

Hi! I bought Razer Hammerhead true wireless PRO headphones, installed the Razer Audio application on my phone, ordinary Bluetooth sees the headphones, and immediately connects to them, but the application does not see! I turned on geolocation, gave all the permissions on the phone, but it still doesn't see the headphones! How do I connect headphones to the app on my phone?

Kraken x lite adlı kulaklığım için 7.1 surround ses özelliği için yeni kod talep ediyorum

How do  you disable automatic updates for Razer Synapse? There’s a thread from about 2 years ago which is no longer relevant and I don’t see any options in the settings. Is there any way to do this, short of permanently blocking the connection for all Razer executables in Windows 11?

Dear Razer Support,I purchased a Razer Viper V3 Pro from official Razer seller on Taobao and currently live in Singapore.Unfortunately, I have lost the original HyperPolling wireless dongle.I understand this may not be covered under warranty. I would like to know if it is possible to purchase a replacement dongle that can be paired with my mouse.I can provide my mouse serial number and proof of purchase if required.Thank you for your assistance.Best regards,

Please this code was used before selling it to me can uou provide me when the card was used time and date with the device and tell me what to do next 

Please explain why your company does not develop applications for the MACos system?What wrong with macOS? _I believe that if you do not give the opportunity to use all the functions of the mouse as well ( as the software,) then you are putting your customers and buyers in unequal conditions. Please explain your policy regarding software for macOS (Synapse 3.0 or 4.0)

I’ve noticed that the volume drops significantly on my BlackShark V3 Pro whenever I enable Low Latency Mode. I’d really like to use this mode—what should I do? Why does this issue occur when using Low Latency Mode via the wireless dongle?.

I too have a weld failure.. I am not a gamer but my chair was purchased from an office max.. Seems premature and am curious if there is anything i can do? I dont have PoP other than a credit card receipt.  

I’ve lost my usb-c dongle and the attached usb-c to usb adaptor, is there anywhere I can get a replacement?

I was just wondering why my mic doesn’t work when playing Fortnite but it does being in a Xbox party and how do I fix it

Naga Trinity, VID_1532&PID_0067, interface composite causant un réveil ACPI parasite depuis S3, reproductible

So i just brought the razor kraken x lite to use on my xbox series x. The app on xbox cant find the headphones and i tried registering them on the razor site (hence why im here) but im struggling to do that so im not sure what to do. Help would be wonderful rn. Forgot to mention, first time ever buying a razor product

I bought my kraken kitty v2 pro’s 4 days ago and received them yesterday, they’re not used they were perfectly sealed, I surely am the first person who opened the box, but there are not any physical scratch card inside it? (I’m not sure if it even supposed to include one) so then I registered my device here, but when i go and try to get my activation code sent to my mail by putting my serial number it says “A copy of the activation code was sent to (mymail)@gmail.com”  But i don’t receive it? I receive literally ANY other razer mail but not this one, I’m frustrated and need help :( I’m editing this it’s not in the spam box either.)

Hello,I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.Here is what I have already tried: Hard reset (holding the power button 10–18 sec while connected with USB-C). Firmware update through Synapse following the official Razer instructions. The issue persists. Additional details: After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point. If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable. Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared).

Product Details: Headset Model: Razer Barracuda X (RZ04-04430100) Dongle Model: RC30-0378 Description of the Issue: My headset started malfunctioning after it went out of wireless range during use. Since then, the headset fails to connect properly to the dongle and defaults into a broken Bluetooth loop: Dongle Unresponsiveness: The USB dongle (RC30-0378) is no longer recognized by Windows. It does not appear in Device Manager at all (even after scanning for hardware changes). Bluetooth Connection Delays & Disconnects: When trying to use Bluetooth, the headset takes around 30 seconds to establish a connection, and then continuously disconnects every 30 minutes during active use. Troubleshooting Already Attempted (No Success): Rebooted the PC multiple times. Attempted to run the official Razer Firmware Updater (fails because the dongle/headset is not detected properly). Attempted to re-pair using the official Razer Audio Pairing Utility. Tested connecting the headset to oth

오늘 제 헤드셋(Blackshark - 채팅)에서 2.4GHz 동글을 사용해도 소리가 나지 않았습니다. 그래서 오디오 소스를 Blackshark - 게임으로 변경했더니 인터넷 브라우저에서는 소리가 나왔지만 게임이나 Spotify에서는 소리가 나지 않았습니다. 컴퓨터에서는 오디오가 재생 중이라고 표시되었는데도 말이죠.    유선으로 연결해서 테스트해 보니 컴퓨터에서는 오디오가 정상적으로 작동합니다. 블루투스 동글 없이 PC/휴대폰에서 연결해도 정상적으로 작동합니다.

Bought a razor gold card at cvs have receipt says it’s activated and says invalid 

I TRY TO REGISTER MY HEADSET BUT IT SAY THE PRODUCT HAVE ALREADY REGISTER.HOW DO I FIX THIS 

Dear Razer Support Team, I am reaching out to seek your assistance with an issue I am experiencing with my Razer Blade 15 (2022), model number RZ09-0421. Recently, the display on my laptop started showing significant issues. The image on the built-in screen is distorted (I provide you with photo), while an external monitor connected via HDMI works perfectly fine. After some troubleshooting and consulting with technicians, I was informed that the issue is most likely related to a faulty display cable (ribbon cable) inside the laptop. Unfortunately, I am unable to find a replacement display cable for this specific model (RZ09-0421) online or in local stores. Therefore, I would like to ask for your help with the following questions:1. Could you please confirm the part number (or compatible part) for the internal display cable for this model?2. Is it possible to purchase this replacement cable directly from Razer or an authorized reseller?3. If the cable is not available, could you provide

So I was on live chat for over two hours I've the V3 and Razer state it works wireless and wired but mine doesn't when I try the V3 pro version on Xbox it works wired and wireless has anyone tried they said it's faulty but couldn't answer the one question has anyone tried this headset wired 4 headsets of razor and two didn't work with Xbox if streaming twitch would allow it so rather than sending back to Amazon surly I have the right to use my warranty and get a replacement see if that works or if the information in incorrect so waiting 30 days and will be claiming spent loads on Razer headset and issues with all bar the Black shark V3 pro which is an amazing headset 

Hi, as per title. I get system error that device is not recognized. It always worked scuffed wired, like it would lose connections whenever i moved the mouse, so no gaming while charging, but at least i could use it for system, now im without mice while charging it.  I tried different USB ports, worked for one day then it stopped. Now whichever USB port i use, system cant recognize mouse anymore.