Razer Support

Hi - could someone help me start my warranty claim please?  Its for a naga pro 2 mouse - the buttons have stopped working properly.  Thanks! 

Website submit button is not working for my serial number. I’m trying to open a hardware replacement claim for a DeathAdder V3 HyperSpeed.  The mouse is working perfectly fine in wired mode however it won’t charge. Razer synapse shows that battery is charging but it’s stuck at 0% forever. Need urgent help 

Hello Razer Support, I recently purchased the Razer BlackShark V2 X, but I do not have the 7.1 Surround Sound activation code card. I would appreciate it if you could provide me with an activation code. Here is my product information: * Product Name: Razer BlackShark V2 X * Serial Number (S/N): (removed for security purposes)* Email: (removed for security purposes)

merhaba razer blackshark v2 kulaklığımın 7.1 ses özelliği için aktivasyon kodunu kaybettimyeni bir aktivasyon kodu nasıl alabilirim?

Hey all, posting here after searching Reddit and the Internet.  I cannot get my PC to read my dongle for my BSV3Pro Headset (playstation).  Please assist.  I have registered the product to my account and, if official support requests, I can provide proof of S/N and purchase. Please help!!

I bought a razer adjustable laptop stand, the RC21-0233, where i searched everywhere for serial number, on the box, the stand bottom and i couldn’t find any. Please help me with this where can i find the serial number?

Hi, Today my Siren mini stopped working, couldnt get it to work foud this post“Seiren Mini is being detected by my PC and Apps (Discord), but no sound is being picked up when testing for sound. I ensured the Apps do have permission to access my mic and I’ve been looking up and trying everything I can, but I’m stumped. Can anyone help me? **The only time sound gets picked up is when the microphone is initially plugged in, but then abruptly stops. I’ll list what I’ve attempted below, if anyone has any further advice or possible solutions, please let me know!** I’ve tried:Permissions Uninstall/Reinstall Drivers Uninstall and Restart Uninstall, unplug, restart, plug back in. Sound/Recording Settings Devices Settings” ___________________________________________________For anyone else having this same issue, i found a fix. If you go into your device manager and delete all instances of your microphone, then unplug it restart your pc and plug it back it when its off it should start working

On my Razer Tartarus V2 I assign the keys.    &é”   So far, everything is okay. When I go to Macro And I use the buttons to confirm a cycle. Here again, the information regarding the macro is fine.  &é”  But when I run the macro  The indicated keys are     maj w x    

my G key BAREly works half the time, i did a hard reset with esc caps and space and it worked great for 5 mins, and now it’s back to barely not workin. can someone please help me? someone else had the exact problem where holdin down gg only went so far in a short period but any other letters spammed like normal. the key is clean and free of debris and like i mentioned it seemed to be fix for a short period after i restart the keyboard.  

ok i originally had no issues with the thx option on razer synapse 4 , i then mistakenly installed thx spatial , which i now know i dont need , so  i removed it , since then even with a clean install of synapse 4 , including driver cleanup as you recommend , i no longer have the thx working on the device , i go into synapse , click thx and test , no sound on either blackshark game or black shark chat , and in windows options for sound , theres no thx for audio enhancements? , im stuck for options , and im relectunt to do a full reinstall of windowshelpthanks

Hi,I’m experiencing an audio issue with my Razer BlackShark V3 Pro after updating the headset firmware using Firmware Updater v1.4.0_r1.Previously, both “Razer BlackShark V3 Pro - Game” and “Razer BlackShark V3 Pro - Chat” outputs were working correctly. After the firmware update, the Chat output still works, but the Game output no longer produces any audio.Troubleshooting performed:Confirmed the “Game” output is visible and enabled in Windows. Set “Razer BlackShark V3 Pro - Game” as the active/default output. Checked Windows volume and device levels. Restarted the headset and reconnected the wireless dongle. Restarted Razer Synapse. Tested the Game endpoint directly through Windows Sound Control Panel (mmsys.cpl).Current behaviour:“Razer BlackShark V3 Pro - Chat” works normally. “Razer BlackShark V3 Pro - Game” produces no audio. The issue appears to have started immediately after installing firmware v1.4.0_r1.Could you please confirm whether this is a known issue with firmware v1.4.0

Hi everyone,I am having an issue with the dedicated Hypershift button on my Razer Tartarus V2 Pro. I decided to reassign this button to be my "Space" key instead of Hypershift.The key mapping works, but every time I press it, it still triggers the hardcoded Hypershift lighting effect: it turns off the RGB on all my keys except key "19". The actual Hypershift secondary functions do not trigger (which is correct since I reassigned it), but the lighting still behaves as if I am pressing a Hypershift modifier.Because I am using this button as "Space", it is very distracting to have my entire device go dark every time I press it.My questions are: Is this a known bug in Synapse for the Tartarus V2 Pro? (The lighting shouldn't trigger if the button is no longer assigned to Hypershift). Is there any workaround to stop this button from turning off the lights, so I can use it normally as a Spacebar? Thanks in advance for the help! 

Didnt get 7.1 surround sound code

i couldn’t find my code in the box and on the headset just let me know what i should send u so u can send my code  

i couldn’t find my code in the box and on the headset just let me know what i should send u so u can send my code  

Hello Razer Support,I lost the wireless USB dongle for my Razer DeathAdder V3 Pro.I would like to know if I can get a replacement dongle and where I can purchase one. If there is another way to use the mouse wirelessly without the original dongle, please let me know as well.Thank you for your assistance.

Cześć, zgubiłem klucz sprzętowy do słuchawek RZ04-0453. Znalazłem produkt na stronie pomocy technicznej Razer, ale nie otrzymałem odpowiedzi. Nie udało mi się wysłać wiadomości do pomocy technicznej. Nadal nie ma odpowiedzi. Czy jest jakiś sposób, żeby go zdobyć, czy po prostu kupić nowe słuchawki? Czekam już 2 miesiące. 

Hi I lost my dongle for RZ04-0453. I found the product on Razer support page but No answer no nothing o send message to support still no answer is it any way to get it or only buy new headphones I waiting 2 months now 

I have the Razor audio set up app on my xbox. I have followed all the steps to connect my blackshark v3 pro headset. Yet it does not connect… When I turn on my headset to connect my headset, it says that its trying to connect but it never does… Please help, any advice would be appreciated.

i tried turning my controller on while plugged in and unplugged the USB C to use the wireless dongle instead. as soon as it was unplugged it shut off and hasnt come on since. my computer recognizes when its plugged in again but still wont turn on or anything. It wont show up on the controller app either to look for updates or anything.

Looks like I’m having the same problems as most I see on here. My black sharks are 6 months old and will no longer hold a charge serial Number 862543D38800267has anyone found a fix or an i just out of luck i didn’t get the insurance from target where I bought them

The razer login window vanishes when I try to login to use the software.

On my Razer Huntsman V3 Pro (ISO layout), the main Enter key doesn't trigger Ripple or Reactive effects (Quick Effects and Chroma Studio), while every other key and Numpad Enter work fine, Static lighting and actuation detection on Enter are normal, and reinstalling Synapse 4 didn't help.

I'm posting this to see if anyone else with a Huntsman V3 Pro Mini is experiencing the same issue. My Huntsman V3 Pro Mini is detected correctly by Synapse and Chroma Studio. The keyboard functions normally, and Quick Effects work without any issues.However, when I switch to Advanced Effects / Chroma Studio, I am unable to edit per-key RGB lighting. The color selection controls are greyed out and display the prohibited symbol (circle with a slash). As a result, I cannot assign custom colors to individual keys.

I recently updated my headset and dongle to the latest firmware, 1.4.4. After that, the dongle no longer works. My headset can still connect to my computer over Bluetooth. I tried the pairing utility, that didn’t fix the issue.