Razer Support

For the past few months my mouse has been continuously disconnecting and I have noticed a pattern. My mouse freezes and does not work whenever something heavy happening on my computer, like when I'm playing a game. The mouse freezes and the only way to fix it is to unplug it from the motherboard. I have literally tried everything, even updating bios settings. I still don't have a fix. I have uninstalled synapse, reinstalled it, reinstalled drivers, updated drivers, changeTrad power settings on my computer, changed usb ports, and I still have not found a fix.Also I have another mouse that isn't razer and it works perfectly fine.

he helped me with my headset and and uhh yeah 5 stars

How do I talk to a real person at Razor?  Idk how to get a hold of your support … I’d really like to chat with a person. 

The only reason I bought the Tartarus was because it had a thumbstick. I really like being able to map all of my movement to just my thumb because it frees up all my other fingers for other commands.While all of the other buttons on the Tartarus are of excellent quality, the thumbstick feels like an afterthought and will typically fail within a year. When it fails, the thumbstick will start registering movement in a direction other than the direction you're pushing it towards. Even when you release the thumbstick, it will still register the erroneous direction.This is not a one time thing. This is probably the third Tartarus I've bought. And it's not like I abuse the Tartarus. I'm not a competitive gamer. I'm just a casual gamer that uses thumbstick to mainly move forward and occasionally strafe from side to side.

I've been happily using my ProClick for just over a year when the bluetooth totally died. Everything else works fine, but when switching to bluetooth there are now no lights and its totally dead. Contacted support who confirmed that it needs repair, but I was unable to make a warranty claim as I have lost my proof of purchase. To avoid having to purchase a new one at full price, I bought an identical used mouse from ebay, which works great but is missing the 2.4Ghz USB dongle. I didn't think that this was a problem, as I already have one from my original mouse, but I have been unable to find any way of pairing it to the replacement mouse. Is there a way of resetting the dongle so I can pair the new mouse?

If your Razer Insider account has been banned or suspended, first check your email for any message from Razer explaining the reason. Many suspensions happen because of spam, guideline violations, or unusual account activity. Visit the official Razer support page and submit an appeal with your account details, username, and a clear explanation of the issue. Make sure to stay polite and provide accurate information. Avoid creating multiple accounts during the review process, as this may lead to permanent restrictions. Most account recovery requests are reviewed within a few business days.

 ok so I have a blackshark V3 . love the hardware. synapse is a 400mb electron app that autostarts on boot and sometimes forgets the headset is plugged in, so I thought, fine, I'll just write my own little tool to control it on linux.I captured every byte of every command synapse sends. EQ, sidetone, battery, THX, mic mute, the whole thing. wrote a clean python library. tested it on windows first - works perfectly. battery percentage, button events, EQ readback, all of it, ran literaly the same python code on linux. every command I send goes through (THX audibly toggles, EQ writes work, sidetone changes). but the headset will not send a single byte back. ever. no battery readout, no button events, no nothing. the IN endpoint just sits there empty forever.I've been at this for two weeks. same hidapi. same bytes leaving the machine, verified at the USB level. same init handshake. same everything. the firmware just refuses to talk back

Hi everyone, hoping to get pointed in the right direction. A while back, during a very rough patch in my life (had health issues and, just underwent a devasting breakup during that period) I almost had the opportunity to join Razer in my dream job, which I blew.I've been working on my health and, with my therapist and am much better now.After the interview, I ended up channelling everything into a marketing plan that I wrote as a fan. It started as a way to cope, but over time it’s become something I genuinely hopped that Min could see.I think part of moving forward is to find closure, so I’m putting this out here.I know that the CEO of a multi-billion company probably receives hundreds of similar mails daily and don't have time to read some random marketing plan but, I want to give this a proper shot and close the loop.I also thought about sending Min a direct pm, but that will probably go straight to spam.It's a simple PDF.

I am writing to raise a serious complaint regarding a completely unresolved case that has now been ongoing for approximately 4–5 years.In 2021, while working as a member of staff at Currys, I purchased a Razer gaming laptop. Within a few months, the device developed significant faults including battery issues, overheating, and random shutdowns.I returned the laptop to Currys oldham branch, and it was sent off for repair. I remained patient initially due to the COVID-19 situation at the time. However, months turned into a year with no resolution. Despite repeated attempts to follow up, I received little to no meaningful communication.Now, nearly 4–5 years later, I have still not received my laptop back from either razer or Currys, nor have I been offered a replacement, refund, or proper update. This is completely unacceptable. I am left without the product I paid for and without any clear explanation.At this point, I consider this a com

First unable to create a support ticket, and it states serial number not found, unable to register as well. Issue, when just playing games, will freeze, then discount and reconnect.  work for about a minute or two more then rinse and repeat. does this 2.4, cable, or blue tooth.  had zero issues with my wireless deathstalker V2 Pro running 2.4 wireless.  already tried power saving, time out, even the brightness of the RGB that I found in another forum entry.  Thank you

Games are an important part of entertainment and learning in today’s world. They can be played on mobile phones, computers, consoles, or even outdoors. Video games improve skills like problem-solving, quick thinking, and hand-eye coordination. Online games also help people connect with friends around the world. At the same time, physical games like football and cricket keep the body active and healthy. However, too much gaming can be harmful, so balance is important. Games bring joy, reduce stress, and provide a fun way to relax. Overall, games are a powerful mix of fun, learning, and social interaction.

Hello thereI have a V1 Iskur RZ38-0277 Chair where the weld on the base has failed. Whilst I know the chair is now out of warranty, I wanted to know where how much a s replacement base is (as the rest of the chair is perfectly fine)? (I am based in the UK btw) look forward to hearing form you/ Best Rob

My Razer Hammerhead TWS Pro right side bud is not working out of the box. No response to gestures, no sound. nothing. Left side works well. Right side seems dead out of the box. I bought this online from Japan. I know it’s a 6 year old brand but to get a faulty Razer out of the box is disappointing. Is there a solution to this?

Hi,I bought controller through Amazon delivered 01.09.2025.I checked your warranty checker says it not valid.The controller was charging for a while, but now won't turn on? If I put in back on charge the charging indicator light shows, but doesn't do anything else. What do I do and or how much to repair? Many thanks Lloyd 

everytime i use my mouse wireless it keeps disconnecting and when it does reconnecting, immediately disconnects again. i can only use it wired, and in the months leading up to it doing that it would pause all the inputs until i unplugged and replugged the wireless usb. ive tried razer forums and all that, but no clue. any help?

It wont turn on ive took the keys off and opened it and i think it's the wire that supplys power on the inside because when I wiggle it it will flash a bit but will not stay on. Is there a replacement part I can buy to replace it? And some times it does this where it lights up some. 

Hey everyone,I've been battling a frustrating issue with my Razer Kraken V4 Pro for the past days, and after trying every common troubleshooting step, I finally found the solution! I wanted to share it immediately for anyone else experiencing similar problems, as it's easily overlooked.  My Problem: My Razer Kraken V4 Pro headset was not being detected by Razer Synapse, showing as "off or not connected with a red icon" in the Synapse interface. The OLED display on the headset was on, but showed no sound information or proper connection status. When powering on the headset, it would say "Power on, pairing..." but never actually connect wirelessly to my PC for audio/full functionality. Basic audio worked when connected directly via the USB cable, but not wireless functionality. Synapse would even sometimes say "pairing succe

Hi, I have lost the usb dongle for my Razer Blackshark V3 x hyperspeed. I have been searching online for a replacement dongle, but I can only find listings for the "V3 Pro" dongle, which I understand is not compatible with my version.Is there any way I could get an official replacement dongle from Razer? I’m willing to pay for it as it is out of warranty. 

Damaged $50 Razer gold card

Hello, my black shark v3 pro wireless dongle for the xbox has stopped working. i have tried plugging it into multiple different devices and nothing has worked. the light simply will not turn on. how can i order a replacement one? or is there some sort of warranty for the dongle? please get back to me with the information because i cannot find the dongle anywhere.

I’m looking for a replacement wifi dongle for Barracuda X Chroma (RZ04-05220100-R3M1)It’s that thin type-C usb-looking one (SP04-0522DNGL-0000). It appears razer website hasnt sold this one in years. Anyone know where i can find a new one without buying the entire thing again?

Just got my razer black shark v2 x today , i try to register to get 7.1 surround code but when i want to register, it say product already been register?

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.What I’ve already tested: Wired USB works perfectly Bluetooth also works fine The dongle is still detected by Windows I re-paired the headset and dongle successfully I reinstalled the audio endpoints and restarted the PC I tried different USB ports and removed the USB hub from the setup So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.Has this happened to anyone else?Did you find any fix, recovery method, or way to reflash the dongle?Any help would be appreciated.

As the title suggests my Razer Viper V3 Pro is stuttering on every polling rate setting EXCEPT 8K. It started happening after I decided to do a firmware update because I noticed that my mouse curser was sometimes moving by itself, even though I wouldn’t even have my hand on my mouse. The firmware update fixed this, HOWEVER, now it stutters extremely hard unless I'm on 8K polling rate. I’ve tried different mouse pads, factory resetting it, using the pairing utility, different USB ports for the dongle, putting the dongle closer. Nothing makes a difference. The only thing that makes it not stutter, is using 8k polling rate, or wired. 8k polling rate makes the mouse die really fast, and I don’t want to play wired for obvious reasons. What can I do? Any help appreciated.

Dear Razer Support,I am contacting you regarding an issue with a Razer Gold gift card that I received and attempted to use.I submitted the card for trade on a third-party platform, but the transaction failed with messages indicating that the card was “already used” or “already exists in the system.” I did not redeem this card myself before submitting it.To properly understand what happened, I kindly request your assistance in verifying the status of this code.Please help me with the following information:The exact date and time the code was redeemedThe region or account it was redeemed onWhether the code had already been used prior to my submissionHere are the details for your reference:Card Code: [removed by moderator] Approximate submission time: May/ 01/2026 03:12PM Issue: Reported as “used” or “invalid” during tradeI would appreciate a clear verification of the redemption history, as this will he