Razer Support

Hello,I recently purchased both the Razer Naga V2 Pro and the Mouse Dock Pro. Unfortunately, I’m experiencing an issue when trying to charge the mouse using the dock.When I place the mouse on the dock, the charging indicator briefly flashes green a few times, then the regular RGB lighting turns on for a moment. Shortly after, it stops charging. This cycle repeats continuously. In Razer Synapse, I can also see that charging stops and then starts again repeatedly.Both devices are running the latest firmware. I have tested multiple USB ports on my system, and the issue persists even when the PC is powered off. I have also tried reseating the charging puck multiple times to make sure it is properly connected.I plan to test the setup on another computer later today to rule out any system-specific issues. However, this behavior doesn’t seem normal for a charging process, and I would appreciate your assistance in resolving this.Thank you in advance!

Hallo ich habe eine huntsman v2 jedoch funktioniert die rück Taste nicht ich kann wenn ich etwas falsch geschrieben habe den Buchstabe nicht löschen nur wenn ich es markiere und die entfern Taster benutze. Kann mir jemand helfen wie ich das hinbekomme die zu respirieren.

Hello, I have a Razer Iskur Gaming chair. The plate of Part H has cracked and needs to be replaced. The chair is no longer in warranty from what I underdstand as I purchased it in 2021. Can you please provide a link to where I can purchase the replacement part?Thank you, ​​​​​​​Edward Humphrey

I have blackshark v2 pro headphones, recently there is a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works. Or unplug and replug the USB stick.I have tried updating the firmware, updating Synapse 4, even completely my computer and built a new one with a fresh install and still, just about every time I mute, I can no longer unmute. I’m about to throw these in the trash its so frustrating.

I purchased the razor kiyo pro the other day, and have found the following issues: modyfing the camera advanced settings in OBS when synapse software is open can lead to blue screen of death. narrow or medium field of view causes the video to become extremely stuttery in the synapse preview and obs.  Wide is buttery smooth.  This is extremely problematic because I’m basically stuck with a fisheye lens. if narrow fov is chosen, then the camera only outputs 640 x 480, which if then changed in obs to 1080, gives very dubiously low quality for 1080p (graininess in movement and excessive stutter).

I recently picked up a blackwidow v4 keyboard in the hopes of using it for work and home. I work at home and frequently switch between wireless and bluetooth to go back and forth from home (wireless) and work (bluetooth). On my work PC I can't have synapse installed, so I'm trying to utilize the onboard memory system to use some basic macros.I'm having difficulty doing a couple of things and I can't seem to find an answer so any help is appreciated.I can create a macro, for example C:\users\XXXX\desktop. I use this to just quickly save things to my desktop without having to type it out. I created a profile on the 3rd/blue onboard memory spot and with synapse opens it works. On wireless it works, but if I change to bluetooth it doesn't work anymore. I make sure to press Fn + end to go to the 3rd onboard memory profile and the lights change to blue to indicate it's on the corre

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Hello, I bought a Razer BlackShark V2 X headset, but my box did not include the 7.1 Surround Sound activation code. Please provide the activation code.and when I register the product it says that its already registered !Serial Number: (removed for security purposes)Proof of purchase is attached.Thank you.

I purchased a 300 razer gold ecardPlus 21.58 activation fee. I sent it to  friend as a gift. When he  went To redeem it ,it was already redeemed. I contacted gcsupplysWhich i bought it from they referred me to you. They wont refund my money or give me another ecard. I am senior citizen on a fixed budget. Can you help me .

Hello, i’ve buy a Razer BlackShark V2 X at 21-11-2025, arrived today 01-12-2025 but when i’ve open the box (totally new) and request the registration the website say i’ve already the code activated...but is super new 

How I can change my phone number in my account? I don´t contact with teh razer support.Thanks for your help!

I made 2 purchases on Razer.com without creating an account and did not get points. Now I want to to buy more stuff but get the points retroactively. Is this possible? If not I will buy elsewhere...

Hello,I have a Razer Barracuda X (2022) headset (Model: RZ04-0443) and I’m experiencing a persistent issue with the dongle firmware update. The updater completes the process without errors, but the new firmware version is not saved on the dongle. When I reopen the updater, it asks for the same update again.Issue Summary Headset firmware successfully updated Dongle firmware appears to update but does not persist After restarting the updater, it prompts for the same firmware update Tried multiple USB ports, including USB-C and USB-A (USB 2.0) Tried different systems Reinstalled the updater Headset pairing works normally Technical BehaviorThe updater is able to: Detect the dongle Be

After trying to use the support system for a week I keep receiving the same error saying it's unavailable and after looking for other ways to contact razer support in the UK it keeps leading me back to the same issue I had originally 

Whenever I put my computer to sleep or shut it down, when I return, my mic is no longer working. I check in Razer Synapse, and see that the mic has been switched off. I switch it back on, do my thing, then shut down the pc, and when I return the next time, it’s once again switched off. I’ve tried reinstalling Synapse, but it hasn’t worked. Does anybody know the solution?

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​@Razer.Speedcr0ss not very handy to close a Topic which is still an issue.I uninstalled Razer/Synapse and run the DriverCleanup tool as suggested in the other thread.After a fresh install the issue is repeatable every time after reboot/restart!PLEASE fix this issue! Synapse version: 4.0.86.2509080713Edition: Windows 11Version: 24H2OS Build: 26100.4652Device connected: Razer Tartarus V2 

im just curious if i can purchase separately replacement analog thumbsticks if i do and up purchasing the Razer Raiju V3 Pro, i will definitely end up needing extras if i do buy the controller.

My Razor Kiyo Pro has suddenly stopped connecting to my computer. It has worked perfectly up to now on the same computer and port/cable.  My PC is an Alienware Aurora R13.I’ve tried 3 different USB ports and cables, and a laptop too. It doesn’t work on any of them.    P/No RZ19-03640100.When I plug it in, Windows 11 pops up a notification saying “Power Surge on the USB port. Unknown USB device needs more power than the USB port can supply.”A window also pops up, below. Any suggestions on how to fix the problem?Thanks  in anticipation!

Hi I have a RAZER BLADE 14 2023 - P/N RZ09-0482XWM3-R3W1.I was using it the other day when the screen just went black.  The screen just seems to have died??I have tried turning it off and on and nothing. The laptop turns on and the key illuminate but nothing on the screen.. power light is green and is slowly blinking.I have connected to an external monitor and that works so Laptop seems to be working just the inbuilt screen is black.Could someone please help or have any ideas.Thank you in advance

My Razer Blade Pro 17 keeps overheating the AC adapter until it no longer works. I am now on my third one, the AC adapter itself gets ridiculously hot. I’ve tried keeping it in open air and with a fan to let it stay cool but eventually it gets to a point that it will not charge, the light on the adapter just blinks and then turns off. 

Hi everyone,When will the razer kaira pro hyperspeed headphones (playstation licensed) be back in stock?Will it be before January? Please let me know as soon as you can :)

Bigg Boss 18 is going to on air in October 2024, show will be hosted by with Salman Khan. in Bigg Boss 18 there will be alot of fun and twist for you. bigg boss OTT 3 watch live.Bigg Boss OTT 3 Online