1686713944Gtv8t9ydrazercentral_v7.12.0.600.exe installation failed with error code 142 | Razer Insider
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1686713944Gtv8t9ydrazercentral_v7.12.0.600.exe installation failed with error code 142

  • July 12, 2023
  • 1 reply
  • 117 views
F

This error is back again. I had this error last year but this time nothing works. I am dead in the water. Registry edits, Turning everything off, installing as administrator, clearing out the temp folder, deleting the Razer folder manually after a failed install. It’s at the point as soon as you try to install Synapse I get the error. come on!

The work arounds are abysmal, software shouldn’t be this hard, but this one does.

This software is trash!

Here is what the software should do minimally

When there is an error please allow a user to copy and paste it. same goes with the serial number, you guys seem to pull every bit of personal info from us. how about pulling the info and crash logs easily?

If there was another device to replace this I would and make a youtube video of me taking my 12 gauge with a slug round and destroying this device.

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1 Reply

classicVioletRYBsite572

i got same problem:

 

[03/17/2024 08:30:13] Success    Setup started: C:\Windows\Installer\Razer\Installer\1706833518hOMbCUO9RazerAppEngineSetup-v4.0.272.exe
[03/17/2024 08:30:13] Notice    Setup engine version: 4.0.272.0
[03/17/2024 08:30:13] Notice    Product: RazerAppEngine, version 4.0.272
[03/17/2024 08:30:13] Success    Language set: Primary = 21, Secondary = 1
[03/17/2024 08:30:13] Success    Verify archive integrity
[03/17/2024 08:30:13] Skipped    Date expiration check
[03/17/2024 08:30:13] Skipped    Uses expiration check
[03/17/2024 08:30:13] Success    System requirements check
[03/17/2024 08:30:13] Success    Load plugin: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRZip.lmd
[03/17/2024 08:30:13] Success    Load plugin: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\Wow64.lmd
[03/17/2024 08:30:13] Success    Include script: _SUF70_Global_Functions.lua
[03/17/2024 08:30:13] Notice    Start project event: Global Functions
[03/17/2024 08:30:13] Success    Run project event: Global Functions
[03/17/2024 08:30:13] Notice    Start project event: On Startup
[03/17/2024 08:30:13] info     OnStartup() --- START
[03/17/2024 08:30:13] info     LogStartupInfo() --- START
[03/17/2024 08:30:13] info     ParseCmdlineForSilentMode() --- START
[03/17/2024 08:30:13] info         ParseCmdlineForSilentMode arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe
[03/17/2024 08:30:13] info         ParseCmdlineForSilentMode arg: 2, : /S
[03/17/2024 08:30:13] info         ParseCmdlineForSilentMode arg: 3, : __IRCT:1
[03/17/2024 08:30:13] info     ParseCmdlineForSilentMode() --- END
[03/17/2024 08:30:13] info     GetOSInfo() --- START
[03/17/2024 08:30:13] info     GetOSName:Windows 10
[03/17/2024 08:30:13] info     OS Version:10.0.22631
[03/17/2024 08:30:13] info     Is64Bit:True
[03/17/2024 08:30:13] info     GetOSInfo() --- END
[03/17/2024 08:30:13] info         gEnvironment: PRODUCTION
[03/17/2024 08:30:13] info         gIsProductionBuild: True
[03/17/2024 08:30:13] info         gIsProductInstaller: False
[03/17/2024 08:30:13] info         gIsUpgradeInstaller: False
[03/17/2024 08:30:13] info         gIncludeExtraChromaApp: False
[03/17/2024 08:30:13] info         AppFolder: C:\Program Files\Razer\RazerAppEngine Setup
[03/17/2024 08:30:13] info         StartProgramsFolderCommon: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[03/17/2024 08:30:13] info         ProgramFilesFolder: C:\Program Files (x86)
[03/17/2024 08:30:13] info         ProgramFilesFolder64: C:\Program Files
[03/17/2024 08:30:13] info         ApplicationDataFolderCommon: C:\ProgramData
[03/17/2024 08:30:13] info         ApplicationDataFolder: C:\Users\madfa\AppData\Roaming
[03/17/2024 08:30:13] info         AppShortcutFolderName: 
[03/17/2024 08:30:13] info         MyDocumentsFolder: C:\Users\madfa\Documents
[03/17/2024 08:30:13] info         CommonDocumentsFolder: C:\Users\Public\Documents
[03/17/2024 08:30:13] info         DesktopFolder: C:\Users\madfa\Desktop
[03/17/2024 08:30:13] info         DesktopFolderCommon: C:\Users\Public\Desktop
[03/17/2024 08:30:13] info         TempFolder: C:\Users\madfa\AppData\Local\Temp
[03/17/2024 08:30:13] info         TempLaunchFolder: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0
[03/17/2024 08:30:13] info         gInstallDir: C:\Program Files\Razer\RazerAppEngine Setup
[03/17/2024 08:30:13] info         gInstallDataDir: C:\ProgramData\Razer\RazerAppEngine
[03/17/2024 08:30:13] info         ProductName: RazerAppEngine
[03/17/2024 08:30:13] info         gProductName: RazerAppEngine
[03/17/2024 08:30:13] info         gDisplayName: RazerAppEngine
[03/17/2024 08:30:13] info         gDisplayShortcutName: RazerAppEngine
[03/17/2024 08:30:13] info         gRazerAppEngine: RazerAppEngine
[03/17/2024 08:30:13] info         gRazerAppEngineExe: RazerAppEngine.exe
[03/17/2024 08:30:13] info         gRazerAppEnginePathExe: C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe
[03/17/2024 08:30:13] info         gApplicationHost: 
[03/17/2024 08:30:13] info         gRazerAppEngineExeCmdline: --url-params=apps=
[03/17/2024 08:30:13] info         gRazerAppEngineExeAutoStart: "C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe" --url-params=apps=
[03/17/2024 08:30:13] info         gRazerAppEngineExeAutoStartHidden: "C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe" --url-params=apps= --launch-force-hidden=
[03/17/2024 08:30:13] info         gElevationServiceVersion: 1.1.0.0
[03/17/2024 08:30:13] info         gRazerAppEngineExeDir: C:\Program Files\Razer\RazerAppEngine
[03/17/2024 08:30:13] info         gStartMenuFolder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Razer
[03/17/2024 08:30:13] info         user_info.IsAdmin: True
[03/17/2024 08:30:13] info         LaunchUserName: madfa
[03/17/2024 08:30:13] info         LaunchUserApplicationDataFolder: C:\Users\madfa\AppData\Roaming
[03/17/2024 08:30:13] info         SHF_APPLICATIONDATA_LOCAL: C:\Users\madfa\AppData\Local
[03/17/2024 08:30:13] info         gAppDataLocal: C:\Users\madfa\AppData\Local
[03/17/2024 08:30:13] info         gWebCacheDir : C:\Users\madfa\AppData\Local\Razer\RazerAppEngine
[03/17/2024 08:30:13] info         InstallerType from setup_const.ini: Normal
[03/17/2024 08:30:13] info         gUseLWIUninstall : False
[03/17/2024 08:30:13] info         gHostIP: 52.77.9.98
[03/17/2024 08:30:13] info         gAddIPToHost: False
[03/17/2024 08:30:13] info         gAppEngineVersion: 4.0.272
[03/17/2024 08:30:13] info         gProductVersion: 4.0.272
[03/17/2024 08:30:13] info         gWebAppDir: C:\Users\madfa\AppData\Local\Razer\RazerAppEngine\User Data\Apps
[03/17/2024 08:30:13] info         UninstallSynapse3 from setup_const.ini: 0
[03/17/2024 08:30:13] info         gUninstallSynapse3: False
[03/17/2024 08:30:13] info         gInstallWebAppCache: False
[03/17/2024 08:30:13] info         WebInstaller from setup_const.ini: 0
[03/17/2024 08:30:13] info         gIsProductWebInstaller: False
[03/17/2024 08:30:13] info         gAddGMS3Dependencies: False
[03/17/2024 08:30:13] info         gAddSynapse3DriversDependencies: False
[03/17/2024 08:30:13] info         gUninstallOldRzAppEngine: False
[03/17/2024 08:30:13] info         gDisableLWIForDriverInstallation: False
[03/17/2024 08:30:13] info     IsSystemMode_NotReliable() --- START
[03/17/2024 08:30:13] info         LaunchUserName: madfa
[03/17/2024 08:30:13] info         IsSystemMode_NotReliable result: False
[03/17/2024 08:30:13] info     IsSystemMode_NotReliable() --- END
[03/17/2024 08:30:13] info     ParseCmdlineForAppDataDir() --- START
[03/17/2024 08:30:13] info         ParseCmdlineForAppDataDir arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe
[03/17/2024 08:30:13] info         ParseCmdlineForAppDataDir arg: 2, : /S
[03/17/2024 08:30:13] info         ParseCmdlineForAppDataDir arg: 3, : __IRCT:1
[03/17/2024 08:30:13] info     ParseCmdlineForAppDataDir() --- END
[03/17/2024 08:30:13] info     ParseCmdlineForLaunchApp() --- START
[03/17/2024 08:30:13] info         ParseCmdlineForLaunchApp arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe
[03/17/2024 08:30:13] info         ParseCmdlineForLaunchApp arg: 2, : /S
[03/17/2024 08:30:13] info         ParseCmdlineForLaunchApp arg: 3, : __IRCT:1
[03/17/2024 08:30:13] info     ParseCmdlineForLaunchApp() --- END
[03/17/2024 08:30:13] info     ParseCmdlineForSkipSameVersion() --- START
[03/17/2024 08:30:13] info         ParseCmdlineForSkipSameVersion arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe
[03/17/2024 08:30:13] info         ParseCmdlineForSkipSameVersion arg: 2, : /S
[03/17/2024 08:30:13] info         ParseCmdlineForSkipSameVersion arg: 3, : __IRCT:1
[03/17/2024 08:30:13] info     ParseCmdlineForSkipSameVersion() --- END
[03/17/2024 08:30:13] info     ParseCmdlineForMigrateRzAppEngine() --- START
[03/17/2024 08:30:13] info         ParseCmdlineForMigrateRzAppEngine arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe
[03/17/2024 08:30:13] info         ParseCmdlineForMigrateRzAppEngine arg: 2, : /S
[03/17/2024 08:30:13] info         ParseCmdlineForMigrateRzAppEngine arg: 3, : __IRCT:1
[03/17/2024 08:30:13] info     ParseCmdlineForMigrateRzAppEngine() --- END
[03/17/2024 08:30:13] info         gLaunchApp: False
[03/17/2024 08:30:13] info         gSkipSameVersion: False
[03/17/2024 08:30:13] info         gMigrateRzAppEngine: False
[03/17/2024 08:30:13] info     LogStartupInfo() --- END
[03/17/2024 08:30:13] info     OnStartup() --- END
[03/17/2024 08:30:13] Success    Run project event: On Startup
[03/17/2024 08:30:13] Notice    Start project event: On Pre Install
[03/17/2024 08:30:13] info     OnPreInstall() --- START
[03/17/2024 08:30:13] info         gIsProductInstaller: False
[03/17/2024 08:30:13] info         gIsUpgradeInstaller: False
[03/17/2024 08:30:13] info     Is_Install_RazerAppEngine() --- START
[03/17/2024 08:30:13] info         gAppEngineVersion: 4.0.272
[03/17/2024 08:30:13] info         key: Software\Razer\RazerAppEngine
[03/17/2024 08:30:13] info     DoesRegistryNameExists() --- START
[03/17/2024 08:30:13] info         DoesRegistryNameExists mainKey: 3 (HKEY_LOCAL_MACHINE), subKey: Software\Razer\RazerAppEngine, nameToSearch: version
[03/17/2024 08:30:13] info         DoesRegistryNameExists mainKey: 3 (HKEY_LOCAL_MACHINE), subKey: Software\Razer\RazerAppEngine, key not exists
[03/17/2024 08:30:13] info         DoesRegistryNameExists result: False
[03/17/2024 08:30:13] info     DoesRegistryNameExists() --- END
[03/17/2024 08:30:13] info         HKEY_LOCAL_MACHINE, key: Software\Razer\RazerAppEngine, currentValue: 
[03/17/2024 08:30:13] info         no version detected. going to install ...
[03/17/2024 08:30:13] info         return install: True
[03/17/2024 08:30:13] info     Is_Install_RazerAppEngine() --- END
[03/17/2024 08:30:13] info         gInstallRazerAppEngine: True
[03/17/2024 08:30:13] info         RazerAppEngine Installer detected
[03/17/2024 08:30:13] info     StopService() --- START
[03/17/2024 08:30:13] info         serviceName: razer_elevation_service
[03/17/2024 08:30:13] info         serviceDisplayName: Razer Elevation Service
[03/17/2024 08:30:13] info         Service status is 0, SERVICE_NOT_FOUND
[03/17/2024 08:30:13] info          Service not found
[03/17/2024 08:30:13] info     OnPreInstall() --- END
[03/17/2024 08:30:13] Success    Run project event: On Pre Install
[03/17/2024 08:30:13] Success    Free space check on drive: C:\
[03/17/2024 08:30:13] Success    Set uninstall data folder: C:\WINDOWS\Installer\Razer\RazerAppEngine
[03/17/2024 08:30:13] Success    Set uninstall config file name: C:\WINDOWS\Installer\Razer\RazerAppEngine\uninstall.xml
[03/17/2024 08:30:13] Success    Uninstall config file not merging
[03/17/2024 08:30:13] Success    Create folder: C:\WINDOWS\Installer\Razer\RazerAppEngine\
[03/17/2024 08:30:13] Success    Create uninstall data folder: C:\WINDOWS\Installer\Razer\RazerAppEngine
[03/17/2024 08:30:13] Notice    Start project event: On Install Error
[03/17/2024 08:30:13] info     OnInstallError!
[03/17/2024 08:30:14] Success    Run project event: On Install Error
[03/17/2024 08:30:14] Error        Create uninstall data file: C:\WINDOWS\Installer\Razer\RazerAppEngine\uninstall.dat (142)
[03/17/2024 08:30:14] Success    Delete image file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRIMG1.JPG
[03/17/2024 08:30:14] Success    Delete image file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRIMG2.JPG
[03/17/2024 08:30:14] Success    Delete primer file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\appEngine.ico
[03/17/2024 08:30:14] Success    Delete plugin file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRZip.lmd
[03/17/2024 08:30:14] Success    Delete plugin file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\Wow64.lmd
[03/17/2024 08:30:14] Notice    Exit setup process (Return code: 142)

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