1686713944Gtv8t9ydrazercentral_v7.12.0.600.exe installation failed with error code 142

Question

This error is back again. I had this error last year but this time nothing works. I am dead in the water. Registry edits, Turning everything off, installing as administrator, clearing out the temp folder, deleting the Razer folder manually after a failed install. It’s at the point as soon as you try to install Synapse I get the error. come on!

The work arounds are abysmal, software shouldn’t be this hard, but this one does.

This software is trash!

Here is what the software should do minimally

When there is an error please allow a user to copy and paste it. same goes with the serial number, you guys seem to pull every bit of personal info from us. how about pulling the info and crash logs easily?

If there was another device to replace this I would and make a youtube video of me taking my 12 gauge with a slug round and destroying this device.

classicVioletRYBsite572 · Answer

i got same problem:[03/17/2024 08:30:13] Success Setup started: C:\Windows\Installer\Razer\Installer\1706833518hOMbCUO9RazerAppEngineSetup-v4.0.272.exe[03/17/2024 08:30:13] Notice Setup engine version: 4.0.272.0[03/17/2024 08:30:13] Notice Product: RazerAppEngine, version 4.0.272[03/17/2024 08:30:13] Success Language set: Primary = 21, Secondary = 1[03/17/2024 08:30:13] Success Verify archive integrity[03/17/2024 08:30:13] Skipped Date expiration check[03/17/2024 08:30:13] Skipped Uses expiration check[03/17/2024 08:30:13] Success System requirements check[03/17/2024 08:30:13] Success Load plugin: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRZip.lmd[03/17/2024 08:30:13] Success Load plugin: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\Wow64.lmd[03/17/2024 08:30:13] Success Include script: _SUF70_Global_Functions.lua[03/17/2024 08:30:13] Notice Start project event: Global Functions[03/17/2024 08:30:13] Success Run project event: Global Functions[03/17/2024 08:30:13] Notice Start project event: On Startup[03/17/2024 08:30:13] info  OnStartup() --- START[03/17/2024 08:30:13] info  LogStartupInfo() --- START[03/17/2024 08:30:13] info  ParseCmdlineForSilentMode() --- START[03/17/2024 08:30:13] info   ParseCmdlineForSilentMode arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe[03/17/2024 08:30:13] info   ParseCmdlineForSilentMode arg: 2, : /S[03/17/2024 08:30:13] info   ParseCmdlineForSilentMode arg: 3, : __IRCT:1[03/17/2024 08:30:13] info  ParseCmdlineForSilentMode() --- END[03/17/2024 08:30:13] info  GetOSInfo() --- START[03/17/2024 08:30:13] info  GetOSName:Windows 10[03/17/2024 08:30:13] info  OS Version:10.0.22631[03/17/2024 08:30:13] info  Is64Bit:True[03/17/2024 08:30:13] info  GetOSInfo() --- END[03/17/2024 08:30:13] info   gEnvironment: PRODUCTION[03/17/2024 08:30:13] info   gIsProductionBuild: True[03/17/2024 08:30:13] info   gIsProductInstaller: False[03/17/2024 08:30:13] info   gIsUpgradeInstaller: False[03/17/2024 08:30:13] info   gIncludeExtraChromaApp: False[03/17/2024 08:30:13] info   AppFolder: C:\Program Files\Razer\RazerAppEngine Setup[03/17/2024 08:30:13] info   StartProgramsFolderCommon: C:\ProgramData\Microsoft\Windows\Start Menu\Programs[03/17/2024 08:30:13] info   ProgramFilesFolder: C:\Program Files (x86)[03/17/2024 08:30:13] info   ProgramFilesFolder64: C:\Program Files[03/17/2024 08:30:13] info   ApplicationDataFolderCommon: C:\ProgramData[03/17/2024 08:30:13] info   ApplicationDataFolder: C:\Users\madfa\AppData\Roaming[03/17/2024 08:30:13] info   AppShortcutFolderName:[03/17/2024 08:30:13] info   MyDocumentsFolder: C:\Users\madfa\Documents[03/17/2024 08:30:13] info   CommonDocumentsFolder: C:\Users\Public\Documents[03/17/2024 08:30:13] info   DesktopFolder: C:\Users\madfa\Desktop[03/17/2024 08:30:13] info   DesktopFolderCommon: C:\Users\Public\Desktop[03/17/2024 08:30:13] info   TempFolder: C:\Users\madfa\AppData\Local\Temp[03/17/2024 08:30:13] info   TempLaunchFolder: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0[03/17/2024 08:30:13] info   gInstallDir: C:\Program Files\Razer\RazerAppEngine Setup[03/17/2024 08:30:13] info   gInstallDataDir: C:\ProgramData\Razer\RazerAppEngine[03/17/2024 08:30:13] info   ProductName: RazerAppEngine[03/17/2024 08:30:13] info   gProductName: RazerAppEngine[03/17/2024 08:30:13] info   gDisplayName: RazerAppEngine[03/17/2024 08:30:13] info   gDisplayShortcutName: RazerAppEngine[03/17/2024 08:30:13] info   gRazerAppEngine: RazerAppEngine[03/17/2024 08:30:13] info   gRazerAppEngineExe: RazerAppEngine.exe[03/17/2024 08:30:13] info   gRazerAppEnginePathExe: C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe[03/17/2024 08:30:13] info   gApplicationHost:[03/17/2024 08:30:13] info   gRazerAppEngineExeCmdline: --url-params=apps=[03/17/2024 08:30:13] info   gRazerAppEngineExeAutoStart: "C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe" --url-params=apps=[03/17/2024 08:30:13] info   gRazerAppEngineExeAutoStartHidden: "C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe" --url-params=apps= --launch-force-hidden=[03/17/2024 08:30:13] info   gElevationServiceVersion: 1.1.0.0[03/17/2024 08:30:13] info   gRazerAppEngineExeDir: C:\Program Files\Razer\RazerAppEngine[03/17/2024 08:30:13] info   gStartMenuFolder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Razer[03/17/2024 08:30:13] info   user_info.IsAdmin: True[03/17/2024 08:30:13] info   LaunchUserName: madfa[03/17/2024 08:30:13] info   LaunchUserApplicationDataFolder: C:\Users\madfa\AppData\Roaming[03/17/2024 08:30:13] info   SHF_APPLICATIONDATA_LOCAL: C:\Users\madfa\AppData\Local[03/17/2024 08:30:13] info   gAppDataLocal: C:\Users\madfa\AppData\Local[03/17/2024 08:30:13] info   gWebCacheDir : C:\Users\madfa\AppData\Local\Razer\RazerAppEngine[03/17/2024 08:30:13] info   InstallerType from setup_const.ini: Normal[03/17/2024 08:30:13] info   gUseLWIUninstall : False[03/17/2024 08:30:13] info   gHostIP: 52.77.9.98[03/17/2024 08:30:13] info   gAddIPToHost: False[03/17/2024 08:30:13] info   gAppEngineVersion: 4.0.272[03/17/2024 08:30:13] info   gProductVersion: 4.0.272[03/17/2024 08:30:13] info   gWebAppDir: C:\Users\madfa\AppData\Local\Razer\RazerAppEngine\User Data\Apps[03/17/2024 08:30:13] info   UninstallSynapse3 from setup_const.ini: 0[03/17/2024 08:30:13] info   gUninstallSynapse3: False[03/17/2024 08:30:13] info   gInstallWebAppCache: False[03/17/2024 08:30:13] info   WebInstaller from setup_const.ini: 0[03/17/2024 08:30:13] info   gIsProductWebInstaller: False[03/17/2024 08:30:13] info   gAddGMS3Dependencies: False[03/17/2024 08:30:13] info   gAddSynapse3DriversDependencies: False[03/17/2024 08:30:13] info   gUninstallOldRzAppEngine: False[03/17/2024 08:30:13] info   gDisableLWIForDriverInstallation: False[03/17/2024 08:30:13] info  IsSystemMode_NotReliable() --- START[03/17/2024 08:30:13] info   LaunchUserName: madfa[03/17/2024 08:30:13] info   IsSystemMode_NotReliable result: False[03/17/2024 08:30:13] info  IsSystemMode_NotReliable() --- END[03/17/2024 08:30:13] info  ParseCmdlineForAppDataDir() --- START[03/17/2024 08:30:13] info   ParseCmdlineForAppDataDir arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe[03/17/2024 08:30:13] info   ParseCmdlineForAppDataDir arg: 2, : /S[03/17/2024 08:30:13] info   ParseCmdlineForAppDataDir arg: 3, : __IRCT:1[03/17/2024 08:30:13] info  ParseCmdlineForAppDataDir() --- END[03/17/2024 08:30:13] info  ParseCmdlineForLaunchApp() --- START[03/17/2024 08:30:13] info   ParseCmdlineForLaunchApp arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe[03/17/2024 08:30:13] info   ParseCmdlineForLaunchApp arg: 2, : /S[03/17/2024 08:30:13] info   ParseCmdlineForLaunchApp arg: 3, : __IRCT:1[03/17/2024 08:30:13] info  ParseCmdlineForLaunchApp() --- END[03/17/2024 08:30:13] info  ParseCmdlineForSkipSameVersion() --- START[03/17/2024 08:30:13] info   ParseCmdlineForSkipSameVersion arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe[03/17/2024 08:30:13] info   ParseCmdlineForSkipSameVersion arg: 2, : /S[03/17/2024 08:30:13] info   ParseCmdlineForSkipSameVersion arg: 3, : __IRCT:1[03/17/2024 08:30:13] info  ParseCmdlineForSkipSameVersion() --- END[03/17/2024 08:30:13] info  ParseCmdlineForMigrateRzAppEngine() --- START[03/17/2024 08:30:13] info   ParseCmdlineForMigrateRzAppEngine arg: 1, : C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\irsetup.exe[03/17/2024 08:30:13] info   ParseCmdlineForMigrateRzAppEngine arg: 2, : /S[03/17/2024 08:30:13] info   ParseCmdlineForMigrateRzAppEngine arg: 3, : __IRCT:1[03/17/2024 08:30:13] info  ParseCmdlineForMigrateRzAppEngine() --- END[03/17/2024 08:30:13] info   gLaunchApp: False[03/17/2024 08:30:13] info   gSkipSameVersion: False[03/17/2024 08:30:13] info   gMigrateRzAppEngine: False[03/17/2024 08:30:13] info  LogStartupInfo() --- END[03/17/2024 08:30:13] info  OnStartup() --- END[03/17/2024 08:30:13] Success Run project event: On Startup[03/17/2024 08:30:13] Notice Start project event: On Pre Install[03/17/2024 08:30:13] info  OnPreInstall() --- START[03/17/2024 08:30:13] info   gIsProductInstaller: False[03/17/2024 08:30:13] info   gIsUpgradeInstaller: False[03/17/2024 08:30:13] info  Is_Install_RazerAppEngine() --- START[03/17/2024 08:30:13] info   gAppEngineVersion: 4.0.272[03/17/2024 08:30:13] info   key: Software\Razer\RazerAppEngine[03/17/2024 08:30:13] info  DoesRegistryNameExists() --- START[03/17/2024 08:30:13] info   DoesRegistryNameExists mainKey: 3 (HKEY_LOCAL_MACHINE), subKey: Software\Razer\RazerAppEngine, nameToSearch: version[03/17/2024 08:30:13] info   DoesRegistryNameExists mainKey: 3 (HKEY_LOCAL_MACHINE), subKey: Software\Razer\RazerAppEngine, key not exists[03/17/2024 08:30:13] info   DoesRegistryNameExists result: False[03/17/2024 08:30:13] info  DoesRegistryNameExists() --- END[03/17/2024 08:30:13] info   HKEY_LOCAL_MACHINE, key: Software\Razer\RazerAppEngine, currentValue:[03/17/2024 08:30:13] info   no version detected. going to install ...[03/17/2024 08:30:13] info   return install: True[03/17/2024 08:30:13] info  Is_Install_RazerAppEngine() --- END[03/17/2024 08:30:13] info   gInstallRazerAppEngine: True[03/17/2024 08:30:13] info   RazerAppEngine Installer detected[03/17/2024 08:30:13] info  StopService() --- START[03/17/2024 08:30:13] info   serviceName: razer_elevation_service[03/17/2024 08:30:13] info   serviceDisplayName: Razer Elevation Service[03/17/2024 08:30:13] info   Service status is 0, SERVICE_NOT_FOUND[03/17/2024 08:30:13] info   Service not found[03/17/2024 08:30:13] info  OnPreInstall() --- END[03/17/2024 08:30:13] Success Run project event: On Pre Install[03/17/2024 08:30:13] Success Free space check on drive: C:\[03/17/2024 08:30:13] Success Set uninstall data folder: C:\WINDOWS\Installer\Razer\RazerAppEngine[03/17/2024 08:30:13] Success Set uninstall config file name: C:\WINDOWS\Installer\Razer\RazerAppEngine\uninstall.xml[03/17/2024 08:30:13] Success Uninstall config file not merging[03/17/2024 08:30:13] Success Create folder: C:\WINDOWS\Installer\Razer\RazerAppEngine\[03/17/2024 08:30:13] Success Create uninstall data folder: C:\WINDOWS\Installer\Razer\RazerAppEngine[03/17/2024 08:30:13] Notice Start project event: On Install Error[03/17/2024 08:30:13] info  OnInstallError![03/17/2024 08:30:14] Success Run project event: On Install Error[03/17/2024 08:30:14] Error  Create uninstall data file: C:\WINDOWS\Installer\Razer\RazerAppEngine\uninstall.dat (142)[03/17/2024 08:30:14] Success Delete image file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRIMG1.JPG[03/17/2024 08:30:14] Success Delete image file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRIMG2.JPG[03/17/2024 08:30:14] Success Delete primer file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\appEngine.ico[03/17/2024 08:30:14] Success Delete plugin file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\IRZip.lmd[03/17/2024 08:30:14] Success Delete plugin file: C:\Users\madfa\AppData\Local\Temp\_ir_sf_temp_0\Wow64.lmd[03/17/2024 08:30:14] Notice Exit setup process (Return code: 142)

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