2.4 Ghz problem on Kaira Hyperspeed | Razer Insider
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2.4 Ghz problem on Kaira Hyperspeed

  • April 22, 2025
  • 1 reply
  • 39 views
S

My Kaira hyperspeed headset suddenly cannot connect to the 2.4 ghz dongle that came with it. When turned on it normally is supposed to immediately connect to whatever device the dongle is plugged into, but now it only pairs to Bluetooth because it can't seem to connect to it. 

 

The dongle is still recognized by my ps5 when plugged in, but again will not connect to the actual headset, rendering it useless on my ps5.

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    1 Reply

    Razer.sushi.boi

    Hi there, ​@Sidu89!

     

    Thanks for alerting us about this. Try to update its firmware by following the steps below:

    1. On Android or iOS devices, connect the headset to your device via Bluetooth.
    2. Download and open the Razer Audio mobile app.
    3. Follow the instructions to connect the app to your headset.
    4. Tap on the firmware update notification on the main screen of the app. This notification appears whenever there is a new firmware available.
    5. Follow the on-screen instructions to update.

    If that didn’t do the trick, then shoot me a PM along with your device’s serial number so I can validate it and check for other workarounds.

     

    *Thread locked to curb conversation to PM.

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