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2 step aunthentication razer gold

  • April 24, 2026
  • 1 reply
  • 9 views
jhersonandrade

anteriormente el dia 4 del mismo mes pague en naruto online usando razer gold ayer fui a recargar al mismo juego y el mensaje que deberia llegar a mi telefono para poder realizar el pago nunca llego ya paso un dia y el mismo problema sigue sin resolverse, necesito que por favor me ayuden a resolver este problema que claramente fue generado por su pagina web ya que mi telefono si recibe mensajes de codigos de confirmación de otros sitios pero de este nunca llegan 

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Razer.Aero
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  • Razer Support
  • April 24, 2026

anteriormente el dia 4 del mismo mes pague en naruto online usando razer gold ayer fui a recargar al mismo juego y el mensaje que deberia llegar a mi telefono para poder realizar el pago nunca llego ya paso un dia y el mismo problema sigue sin resolverse, necesito que por favor me ayuden a resolver este problema que claramente fue generado por su pagina web ya que mi telefono si recibe mensajes de codigos de confirmación de otros sitios pero de este nunca llegan 

This translates as:
On April 4, 2026, I paid with Razer Gold for Naruto Online. Yesterday, I tried to pay again, but the confirmation message never arrived on my phone. No matter what I do, it never arrives. Clearly, this has to be an error with your website because if it let me pay before, why not now? I need you to please help me resolve this or release the money if I request a refund to my PayPal account, which I used to top up my Razer Gold account, trusting that I could then top up my game.

Hi ​@jhersonandrade 

I’ve responded to your PM. Please note that the Razer Insider doesn't have support for your preferred language. Kindly, post your inquiry or concern in English across all boards.

Please follow the steps provided below and try again after 15 minutes:
1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Gold Account
4. Clear browsing history, including cache files and cookies
5. Try purchasing using a private browser in the Private or Incognito mode.
If the steps didn't work you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

After submitting it, send me your ticket number so I can call their attention to your case. Have a good one!

 

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