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Question

2 Step Authentication via SMS

  • November 28, 2024
  • 1 reply
  • 51 views
F

I can't seem to get my 2-Step Authentication code via SMS whenever I try to purchase something in Razer Gold or update my mobile number. This may need my mobile number to be updated but this can't be done due to this 2-step authentication issue. Can you please help me with this? Thanks

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3302 replies
  • November 29, 2024

Hi FrostByte.,

I replied to your PM. For Razer Gold account issue, please submit a ticket or Live Chat with customer service by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID:
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Country:

After submitting it, send me your ticket number so I can call their attention to your case. Have a good one!

*Thread locked to curb conversation to PM.

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