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Question

2nd step authentication

  • May 4, 2025
  • 1 reply
  • 3 views

firstPapayaWhipcamp979

I couldn't purchase. Since it requires the code from the authentication app. But I don't receive any. In my emails or phone number I receive non. I also don't have backup codes what should I do?

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1 Reply

Razer.sushi.boi

Hello there, ​@firstPapayaWhipcamp979!

 

For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.