https://www.makeuseof.com/thx-spatial-audio-not-working-windows/
I would like to tell you how I fixed the problem with opening the app. When I installed it and tried to open it, the window just collapsed into the tray and wouldn't open. I couldn't fix this problem for two months and finally fixed it. In my case, this method helped: press Win + R to open Run.
Type regedit and click OK to open the registry editor.
delete the razer Registry editor entry key
In the registry editor, navigate to the following location:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\
Find the Razer key. If it exists, right-click on it and select Delete. Click Yes to confirm the action.
Close the registry editor and restart your computer.
Then go to the Razer surround sound 7.1 page and download the installer. This is an online installer, so wait for the app to download and install.
Today I fixed the problem and I want to share with you the solution and my little joy.