7.1 Surrond sound | Razer Insider

7.1 Surrond sound

  • 29 November 2023
  • 1 reply



As you can see on the screenshot above, i cannot activate the “7.1 surround sound”. everytime, i try, i have this message :

“A session is already active on another system. Only one session per account is allowed.”.

But I only use it on my PC so cannot understand this issue.


Thank you.


This topic has been closed for comments

1 Reply

Hello Akazis369,

I’m here to help. I’d like to know if your purchased headset is brand new. If, in any case, you log in to a different computer, you will be logged out on the previous PC. Please PM with your device serial number and email address associated with your Razer ID so I can verify the information in our system. Have a great day!

​​​*Thread locked to curb the conversation to PMs.