7.1 surround sound Activation Code scratched | Razer Insider
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I purchased the Kraken X.



The foil over the code is really tough, getting it off has removed half of the actual code and now I can't activate it.



To make matters worse, when I try to use the support webform it will not allow me to select anything in the subject line of the message and this is compulsory to submit. I've tried three different browsers and got the same problem with the webform.



Any help?
bump, still can't read the activation code or use the webform.
Me too , i bought the product today , my card got rekt
How do I get a new code for my 7.1 surround sound code? I was scratching the foil off and accidentally scratched off half of the code. I still got the code for proof
Glad to see it's not just me that has this problem. That foil is super tough to scratch and when it does come off it takes half the number with it...



Why is the 7.1 behind this code anyway, is it really that top secret?



Anyway, is there a solution to this problem Razer?
Just bought my blackshark v2 x and the activation code is unscratchable.



Can you please advise how we can access the code as it cannot be scratched without spoiling it?
Come on razer , do something please
Same, I'm looking for help since my numbers got scratched off by accident. I can't post a new thread because I don't know how to, as I just made this account. I will need help please.
I also accidently scratched off my code after receiving my blackshark v2 headsets and can't activate the 7.1 surround sound system
Hello, the activation code has been erased. how to get again?
The activation code is scratched but the code got scratched too and it is not clear to see, can razer help me?
If the code is not visible on scratch card - please contact Razer support direcly: https://support.razer.com/contact-support/
hello, im also had the same problem. My activation code is still readable but whenever i try put the code it says invalid. What do i do ?
Hi Guys, Support fixed this for me by sending me a new code. You need to raise a ticket with them, make sure you log into support page first with the account you log into these forums. I included an image of the scratched off code with my support ticket.



They were pretty fast, within a day or two I got an email with a new code and it worked fine.



Best of luck.
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