A friend sent me a Razer Kraken headset and the mic does not register for use in Discord, also the LED’s are not lighting up, I have installed the Razer software and the Viper mouse she also sent registers fine in there. I would appreciate help in getting the Kraken headset set up correctly so I am able to use it for voice communication, it registers that the mic is in use whenever I try to do anything with it.
Hi DragonRanger314,
I understand that you are experiencing issues with a Razer Kraken that is not detecting the microphone or lighting up when plugged in. Was the device working fine before? To troubleshoot and resolve the issues, please try the steps below:
1. Make sure the headset is firmly plugged into the correct port. If it's a USB headset, try unplugging and replugging it.
2. Right-click the sound icon in the system tray and select "Sounds."
- Go to the "Recording" tab, and ensure the Razer Kraken mic is set as the default recording device.
- Test the microphone by speaking into it and checking for audio levels in the settings.
3. If the LEDs are not lighting up, try connecting the headset to a different USB port to ensure it is receiving power.
Avoid using USB hubs or extensions, as they may not provide sufficient power.
4. Check Discord Settings: Open Discord, go to "User Settings," select "Voice & Video," and ensure the input device is set to the Razer Kraken microphone.
5. Test the headset on another device to check if the problem persists, which could indicate a hardware issue. If these do not resolve the issue, there might be a hardware malfunction.
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