A lot of problems with my Razer Basilisk v3. Need help | Razer Insider
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I didn't wanted to make a post but it's getting too frustrating now and I'll get straight to the point:

  • My mouse keeps stopping/freezing when I lift it when playing a game. Every other button works but the sensor stops working.

  • Only 2 colors cycle through the mouse. Red and green despite changing the lighting profiles using the Synapse software.

  • The mouse was stuck in free spin. When I pressed the scroll toggle mode when the scroll was spinning freely, the mouse tried to stop it but it couldn't change to toggle mode. I kept doing it multiples times now it's stuck in toggle mode and cannot do free spin.

As a big Razer fan I've faced nothing nothing but disappointment. I haven't dropped it a single time and I've kept it with with utmost care. I don't think I'll ever buy a Razer product now.

If you guys know how to fix this then please help.

Hi there, @smartVividViolet688!

 

Thanks for alerting us about this. Try to reinstall your mouse’s drivers. You can also update its firmware. If that didn’t do the trick, then shoot me a PM along with your device’s serial number so I can validate it and check for other workarounds.

 

*Thread locked to curb conversation to PM.