Hello,
I have purchased a Razer Blade 18 in 2023. The one with the RTX 4080.
Unfortunately in February/March this year, it croaked. The cooling system wasn’t working anymore, only ice cold air was coming out, system was throttling and obviously performance went down as a result, way way down.
I reached out to support and initially was told they will create an RMA for free warranty.
Later I was contacted that since the purchase was made in the US, the product was out of warranty and that I had to pay for the delivery/diagnostic and repair.
I said fine, I need it to work. A USD 3k plus machine needs to be used.
I sent it in service, arrived on the 16th of April, got notified that it was received and that I will shortly receive a diagnostic and cost for repairs.
On the 22nd of April I wrote asking for update: no reply.
On the 24th of April I wrote again, asking for an update: no reply.
Today I received finally a reply and a quote: € 1,820.66 for the repair and € 345.93 TAX… € 2,166.59 in total.
Is this a joke? That’s the price of a new laptop.
And secondly, EU does NOT add tax on top of its prices, that’s a US practice.
There is no diagnostic associated with the laptop, no fault name, no parts required, no labor cost, no invoice whatsoever, just a price dropped and tax added.
This is absolutely ridiculous, from start to finish…
The customer service…
The lack of response
The lack of respect and the OUTRAGEOUS price for fixing a cooling system…
I need some advice on how to deal with this please…
Best,
Cosmin
