Have a read of the following thread



/damaged-activation-code-kraken-x.78350/#post-768014



Unfortunately, lost, stolen, damaged, thrown out Activation codes do not get covered by the RAZER's limited warranty and will be subject to approval.



If the code is somewhat still visible, try using a English US keyboard format.

We have seen in the past other English keyboard format cause some activation issues.



Otherwise, wait for one of the RAZER official stuff for further advice through this thread



Prepare the followings~~~

• Name
  
  
• S/N
  
  
• P/N
  
  
• Proof of purchase (legal receipt)
  
  
• Email address &/or RAZER ID used for registering your RAZER product
  
  
  
  
• Photo of the damaged Activation Code
  
  

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Allow me to check on it. Can you send me a photo of your scratch code via PM? But if it's unreadable and you're still eligible. I can submit a ticket for a new one. To do that I'll need the following:

• Full name:
  
  
• Email:
  
  
• Phone number:
  
  
• Serial number:
  
  
• Proof of purchase: (can be uploaded on Google Drive)
  
  

*Thread locked to curb the conversation to PMs.

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