Account locked - cannot add phone number

Question

Hi I was trying to add my phone number as part of 2fa and also activate google authenticator yesterday on my phone but when i wanted to add my phone number, my account got locked and the message read ‘’ your account has been locked , please visit support customer service for more info’’. I did reach out to razer support via ticket while live chat was not available for the whole day but i did not receive ​any response from the support team yet.Is there any possibility to notify the support team or check out and unlock my account so i could add my phone number and be on my way please? Thank you​​​​​Razer ID : KaZe69jxTicket ID : 250719-002067

Razer.Aero · Accepted Answer

HelloKaZe69jx,I have notified our Razer Gold Support team regarding your account issue. Please wait fortheir email within 24 to 48 hours. Thank you!*Thread locked to curb the conversation to PMs.

Sign up

Log in with Razer ID to create new threads and earn badges.

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

Scanning file for viruses.

This file cannot be downloaded