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Account locked - cannot add phone number

  • July 19, 2025
  • 1 reply
  • 28 views
K

Hi 

I was trying to add my phone number as part of 2fa and also activate google authenticator yesterday on my phone but when i wanted to add my phone number, my account got locked and the message read ‘’ your account has been locked , please visit support customer service for more info’’.

 

I did reach out to razer support via ticket while live chat was not available for the whole day but i did not receive ​any response from the support team yet.

Is there any possibility to notify the support team or check out and unlock my account so i could add my phone number and be on my way please?

 

Thank you​​​​​

Razer ID : KaZe69jx

Ticket ID : 250719-002067

Best answer by Razer.Aero

Hello KaZe69jx,

I have notified our Razer Gold Support team regarding your account issue. Please wait for their email within 24 to 48 hours. Thank you!

 

*Thread locked to curb the conversation to PMs.

 

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Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3693 replies
  • Answer
  • July 19, 2025

Hello KaZe69jx,

I have notified our Razer Gold Support team regarding your account issue. Please wait for their email within 24 to 48 hours. Thank you!

 

*Thread locked to curb the conversation to PMs.

 

K
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    KaZe69jx
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