Account Problems and 2fa phone lost | Razer Insider
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Account Problems and 2fa phone lost

  • October 12, 2024
  • 1 reply
  • 43 views
DjDarthyGamer

hi, i need help to reobtain my account, let me to explain: my account login is work but has the wrong email and is impossible for me to use some razer apps, the phone with the 2fa is go destroyed in a little accident “i lost in the house and my dogs has try to eat, the dogs health is good the phone is broken and is now in the trash” i need support help but for me is difficult usage the support page, can any moderators or support friends help me ?

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • October 12, 2024

Hey DjDarthyGamer,

I’m here to help. I understand that you’re having issues accessing your Razer account because you lost access to your phone. Please PM the following information below so I can verify your account and initiate a case on your behalf.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

*Thread locked to curb conversation to PM.

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