Activation code received for surround sound from KRAKEN X head set, does not work .. | Razer Insider
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Hello, I have received a headset from RAZOR today containing a 'Activation Code' for surround sound, brand new, out of the box and not scratched. When entered I receive this message : License Code is Invalid.



Here are the following things I have seen you request on separate threads so I can get the support that is necessary …



1. A photo that shows the error while activating the code .



2. A photo that shows the source of the code.



3. A photo that shows the devices serial number



4. My razor ID registered email address



I have all the necessary things needed so I can get this problem fixed quick & move on, thank you.
try using a English US keyboard format.

We have seen in the past other English keyboard format cause some activation issues.



Otherwise wait for the support to get to you through this thread
I have the same problem..

How i resolve this..

New key?
I have this same problem i just opened mine and tried to setup the 7.1 surround sound and it tells me the code i scratched off is invalid. I've never used a razer product, though i don't understand why i would receive a code that does not work.
mammastrap
1. A photo that shows the error while activating the code .



2. A photo that shows the source of the code.



3. A photo that shows the devices serial number



4. My razor ID registered email address


Hey guys! Please send me the following so I can check on it and assist you accordingly.



*Thread locked to curb the conversation to PMs.